Commonly Available Job Positions at BW/Cook Service Experts Heating & Air Conditioning in Elkhart Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and organizing all activities of a Service Experts Heating and Air Conditioning service office. The General Manager oversees the P&L, drives sales, and provides direction to all staff and processes for the center. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve concerns, and confirm complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also completes installation and service on IAQ equipment and products, as well, and has the expertise to follow controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist fields customer inquiries, concerns, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a same-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using approved radio and pager processes, dispatches customer information to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also corresponds with the customer to verify the customer is informed of scheduled appointments, answer questions, and to help resolve issues. The Dispatcher efficiently plans and routes the most ideal technicians in accordance with established company guidelines.