Training & Development

Career Training Opportunities from BW/Cook Service Experts Heating & Air Conditioning in ElkhartCareer Training Opportunities from BW/Cook Service Experts Heating & Air Conditioning in Elkhart

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week program focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) different sales programs put on for General Managers twice a year, totaling four-and-a-half training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training semiannually
  • Carbon monoxide and heat exchanger inspection annually
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty programs as needed

Service Experts Heating and Air Conditioning is investing in supplementary training through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical personnel.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Semiannually, perform outbound calling over a one (1) day class. In this program we cover heating and cooling industry basics, what drives people to purchase, calling procedures, scripts, customer purchase indicators, and controlling customer complaints.

Dispatcher

  • No formal training given. As needed training provided by the General Manager and appropriate staff at center level.

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week program focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) different sales programs put on for General Managers twice a year, totaling four-and-a-half training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians is comprised of:

  • HVAC tune-up procedural training semiannually
  • Carbon monoxide and heat exchanger inspection annually
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty programs as needed

Service Experts Heating and Air Conditioning is investing in supplementary training through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical personnel.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Semiannually, perform outbound calling over a one (1) day class. In this program we cover heating and cooling industry basics, what drives people to purchase, calling procedures, scripts, customer purchase indicators, and controlling customer complaints.

Dispatcher

  • No formal training given. As needed training provided by the General Manager and appropriate staff at center level.
BW/Cook Service Experts Heating & Air Conditioning
25076 Leer Drive
Elkhart, Indiana 46514

Phone: 574-218-6404
Email: bwcook@serviceexperts.com
License# 7116944, 205