Average Rating
753 Total Reviews
Submit A Review
"The technician did a very good job and that is very much appreciated."
"Like the fact that I get the same technician so he is familiar with the layout of the house and the location of the various thermostats and air handlers. "
"Quick and efficient service"
"He was very polite and he didn't try to sell me everything under the sun for our furnace that isn't necessary. I would like him to be our technician again."
"Me Rhoades explained everything he was doing. He was a professional going about his work efficiently."
"The technician arrived on time, was polite, tidy and got right to work."
"My technician is like family. I look forward to seeing him every year."
"As a customer disappointed scheduling for routine service requires two months lag time"
"on time and friendly tech"
"Came to the home quickly and knew the problem right away. Gave me options before fixing it."
"Did a good job"
"Prompt, courteous"
"Technician was on time, courteous, and did a great job."
"Friendly, knowledgeable technician"
"Very knowledge and professional"
"Ronald was very friendly. I appreciate the fact he was very helpful and kind. "
"The young man was very pleasant and helpful. "
"You get the job done."
"The technician was helpful in answering my questions and being specific about what he was doing."
"professional, polite, answers questions, on time service"
"professional, thorough, courteous"
"Good service !! "
"Pleasant, did his work efficiently,. "
"Did his job in a professional manner. Answered all my questions."
"Took time to clean inside units, installed new part and made sue it worked"
"Very efficient, on time, reliable"
"The technicians were very thorough!"
"Timely. Courteous technician. Knowledgeable."
"checked inside and outside"
"excellent service technician. A/C working fine."
"very courteous and resolved the issue"
"Very efficient in performing the work. "
"You were able to come out to the house the same day of my call and the service man was very quick"
"nice and informative"
"Very polite and took great care to locate, diagnose, and correct the issue."
"Last two plumbers I have had at my home were outstanding. Would suggest that they both get raises. I would if they were my employees! Trust that will happen!"
"Fast and efficient"
"Dave was very friendly and courteous. He got the job done in a timely manner."
"Ron was professional and thorough."
"Was very polite and did a great job explaining things."
"friendly and efficient service."
"Tech did job efficiently and answered my questions"
"Great tec technician"
"Everything was good"
"Because it was great service as always."
"I thought when you came out the first, the cleaning with along with the program. "
"I called later in the afternoon and they were able to send a technician out that same day. We have always had very good response and service from b/w."
"The repairman showed up after only a few hours on a hot weekend. I was very pleased with the response time. "
"He did his job and I didn't feel he was infringing on my time at all."
"Randy was one of the best technician we have ever had and did a wonderful job."
"Andrew did a great job on the serve call. However, there seems to be a problem with the service contract. In the past, I seem to recall that I would pay late in the year ..."
"He is a really great guy and does everything to my satisfaction."
"He was courteous, answered my questions and did his job quickly and well."
"Martin was very knowledgeable, personable,and concerned about the workings of my present air/furnace equipment in my home. You have a very special employee.Keep up the g..."
"The Tech was very nice & knowledgeable.He checked & cleaned the unit very well! He did it all in a timely fashion. A plus service. "
"I know our equipment is getting old, but when the tech was done our air conditioner sounds worse."
"Good service "
"your service guys are always punctual and very nice "
"The service man gave some very good tips on the air conditioner and helped me with the settings very efficient cared about his work a pleasure to have him here thank y..."
"On time and tech was very thorough with my air conditioner tune up. "
"I was able to meet the technician at my place and leave to take my family to a doctor's appointment. Knew the house was safe."
"Because Ron always does an exceptional job"
"Very quick response time. Courteous, knowledgeable technician, Sam. "
"the problem was solved fast"
"The technician was courteous, knowledgeable and forthcoming with answers to my questions "
"He called to let us know he was on way and he showed up early. He also explained everything that was going on with our unit."
"The young man was very nice even made sure to tell me that he had locked my gate so the dog wouldn't get out after i allowed him to use my hose"
"Technician walked in and immediately knew what the problem was and it was fixed by pressing a single button on the remote."
"Great service! "
"professional tech in all ways."
"Service man was very informative and cordial"
"Ron is very thorough. We have always been pleased with his work and we always request him for our regular maintenance service ."
"God, efficient service"
"Our appointment window was 2-4. Nobody called until 4:15 to tell us they were running behind. A tech did not arrive until I believe after 5:30. Given the circumstances, I..."
"Technician was exceptionally nice in his demeanor."
"Quality service "
"The technician was very knowledgeable about the type of heating cooling system that I have. "
"The actual service was excellent. The window for arrival was given as 8-10 am but didn't arrive until 2:00. I had to call BW around 10:30 to find out he would be delayed."
"Quote I got for replacing a water heater was way high, quote was for 1300.00+. I found a place that will do it for 700.00"
"He was quick with his work but forgot to tell us how much the new thermostat would be. "
"Nice technition arrived on time, serviced both units and left putting controls back where they were before he arrived."
"Good and fast service "
"Did a great job on duct cleaning"
"Your technicians & customer service has always been good."
"Jonathon was a great tech and explained what he needed to do and what it was going to take to fix the problem, which he did. This is the kind of Service Expert that is a..."
"I discovered a leaking water heater late in the day. But a service tech still arrived to help me out."
"no problems"
"Job well done"
"Randy was thorough and very informative."
"Very courteous, helpful and friendly."
"Great service. Technician tried to save me money instead of trying to find ways to charge me more."
"Great explanations of process and what to do if anything went wrong"
"My A/C was out. I called and left a message. I was called back in a short time and told they could come out that day. They came out and Erik said he could fix it and ..."
"Service technician was very informative, thorough and courteous, and answered any questions I had knowledgeably."
"Went about his job let me know how things were looking very professional. Schedule too far in future when you get my money in advance why don't you schedule then"
"Our service man, Matt, is very thorough and tells us exactly the condition of what he is working on."
"Efficient service"
"Eddie was very polite and knew what to do."
"Job well done"
"I have worked with Joe (manager) and Ryan before. Both are professionals and take care of their customer's needs. I really appreciate them and the plumbing services pro..."
"Have always had pleasant and helpful technicians."
"As usual,the technician provided a courteous and professional service "
"Technician took time to thoroughly explain issues."
"Seems very professional and pleasant, seemed to know his job "
"The technician was very thorough."
"Did a very good job"
"The technician was very helpful in exposing what was wrong and what needed to be fixed. "
"He was very professional. Explained problem with furnace. But needed to order a part. Still waiting for part."
"very efficient and courteous"
"Pleasant and courteous technician."
"David does a greet job."
"We've appreciated the service we had from BW. If we hadn't moved to Florida, we would continue using you."
"the technician was very courteous and on time. Explained what needed repaired and why. "
"Excellent technician."
"He took his time and explained to us what he was working on and why things needed to be fixed. "
"Technician was efficient and thorough."
"I received fast, professional service and Erik did a great job diagnosing the problem and correcting it."
"Polite, friendly, efficient, made sure basement lights were all off when finished. Called to let me know he had been delayed and asked if I would be okay with the delay. ..."
"The tech was professional "
"My Spring tuneup was successful but required a second visit because the unit was not functioning after the tuneup. The problem was attributed to a "loose wire"."
"Andrew was very nice and explained what he was doing when servicing the air conditioning."
"Service person arrived on time and was very good on checking out my air conditioner."
"Tech Came in , I explained what the problem was and he new right away what to look at, he found the problem instantly and replaced bad part. He was very efficient and pro..."
"He was courteous, and answered all my questions."
"He cleaned out our air conditioner which was full of cottonwood. Dod a good job."
"Always on time and very respectful "
"Problem was taken care of, service man was very helpful."
"Courteous efficient service"
"On time, very polite ."
"Randy id such a nice ,respectful, and professional person. It was a pleasure communicating with him!!..... Joshua is very nice, and respectful too!!!!..."
"The serviceman was friendly, helpful and knowlegable. Did his work and got us back in service."
"David is a great tech and has always done a great job for us."
"He was very professional "
"Quick response time / tech explained issue and resolved it very quickly"
"Rodney was very polite and went right to work!"
"Very thorough, asked questions. "
"Brian moved the condensate drain piping and it ended up being pitched the wrong way and spilling through the furnace onto the floor."
"came on time. very efficient"
"excellent customer service, very friendly technician, seemed to know exactly what he was doing, answered our questions"
"We had to have someone come out two days in a row and the problem still wasn't fixed. The bigger issue, however, is that we were told the part would be ordered and someon..."
"The air wasn't working. The technician suspected that the heat was on at same time as air and they were cancelling each other out. I had exorbitantly high electric bil..."
"Brandon is by far the best technician I have had in my home over the last 30 years. Honest, thorough and polite.I would like to be able to request him for all of my futur..."
"Derek was thorough and patient with me. I had pneumonia and didn't feel well and he made everything easier for me."
"We always get good service"
"Quick response, friendly/knowledgable technician, solved the problem perfectly"
"The technician was friendly, professional and efficient. What more could a customer want?"
"Friendly and did his job well"
"Courteous technician and arrived when promised"
"Randy is very knowledgeable and qualified. Gives good advise. Maybe talks a bit too much, but otherwise very good and makes you feel he is very qualified for the work h..."
"Knew his stuff. "
"very impressed with service but as you know there is always room for improvement"
"We just had BW come out for the annual a/c maintenance on June 1, and voiced some concerns that the a/c seems to be working too hard. While David was very nice and seemed..."
"Service person was very informational, knowledgeable, and thorough."
"Technicians did a great job taking care of the joint leak and made sure the air conditioner was working before they left."
"On time; did not take very long to do the service; was very efficient."
"Technician was very professional and answered questions and concerns that I had with our heating/cooling systems"
"Rodney repaired problem & was very professional."
"He nice and efficient."
"Excellent service. Good explanations of work done. "
"Effective and quick!"
"Excellent technician"
"Timely and efficient."
"arrived on time-quick & efficient"
"Installation completed on schedule, on time, and no problems."
"Efficient, courteous, thorough"
"Our technician, Martin, is always very thorough and keeps us informed of what our system needs now and may need in the near future, helping us avoid surprises. He is fri..."
"Your tech went over and above as always."
"Nice guy answered all our questions did nice work"
"The technician left to get a part after disconnecting the water line and water was leaking out the line under the sink. It ran down the wall onto a shelf and onto the flo..."
"Didn't clean air condition out of debris. That makes me think if it was really check at all, I was not watching him work. I check after he left. "
"Andrew answered all questions and stayed right on task. "
"experienced and knowledgeable tech "
"Tech showed up on time. Company gave a 30 min heads up before arrival. tech did a great job explaining what he did to the unit."
"polite, knew what he was doing. would prefer to have him back for next visit"
"Andrew was knowledgable, patient and an excellent listener. He quickly understood the issue and immediately corrected the problem."
"I was charged $99 twice. When I called I asked to replace Thermal coupler. He tried to clean it and my pilot light still keep going out. The second time he replaced it. I..."
"Fast, courteous service"
"The technician explained everything he did clearly. "
"Service Tech was friendly, knowledgeable, and competent."
"Arrived on time, efficient and work done with little interruption."
"The tech was very pleasant. Did his job and explained each step"
"Service man was very informative, conscientious, and thorough."
"Martin was exceptional. He is very knowledgeable about heating and air conditioners. He was very thorough and repaired our unit. Throughout the appointment he was very..."
"On time and had information I needed"
"Because I was so dissatisfied with the situation that led to my calling for service, and because I was so very pleased with the result."
"Excellent in every aspect of scheduling, courtesy ad capaaility. Have been a longtime customer and have no regrets."
"Tech was very knowledgeable and helpful!"
"Expert service and explanations."
"I was very satisfied with the service I received"
"We just like the service we have received over the years."
"Came quickly and found reason for stoppage. Why did the tech that checkd the air conditioner a few weeks earlier not find the blockage or at leat lean or blow out the tu..."
"I have a problem with your company providing the service you say is done at each 6 mo. interval."
"friendly and efficient"
"Very professional technician. "
"Andrew came on time, he was neat and polite. He did a top-notch job checking out the A/C system. He explained everything clearly. I am totally satisfied with his servi..."
"The technician was very knowledgeable and professional. "
"Tech. was friendly, explained what he was doing & why."
"on time,friendly"
"I feel the technician should have gone to get the right tubing and fitting on the first service call since he had to leave and pick up more material on the second service..."
"He did an excellent job."
"The technician decided to reschedule based on the fact that the cold temperature made it impossible to evaluate our air conditioner system."
"The service was completed quickly and cleanly as usual. Jonathon also informed us that the coolant used in our A.C. will be fazed out in the next 2 yrs. Good to know so..."
"randy is excellant"
"The service technician was wonderful. He was later than I expected though. "
"Cooks prices for rebuilding kitchen faucet and shower control seemed rather high!"
"Fine job"
"I can always count on good service at a reasonable price"
"Tech is professional, efficient, and personable."
"very detailed, informational, and courteous"
"Friendly, efficient, provides good information to make informed decisions."
"Mike has been at our home before and does a fine job. We are seldom home and trust the Cook team in our home when we are not here."
"very polite and informative---familiar with from prior visits---always satisfied with serice"
"I trust the tech to be truthful and to check everything for safety."
"Martin corrected the problem"
"Erik took time to educate me and explain everything to me so I understood the problem. "
"Tech was friendly and knowledgeable. "
"I believe that the tech does a very good job of maintaining my equipment."
"You have always taken care of any problems I have had on a timely fashion and everyone has been very professional and explained everything to me."
"I always request Mike. The first time he came he did such a great job making me feel secure with the care of my furnace/air conditioner, I always want him to do the work..."
"Professionalism consistency and accuracy promptness and concern for our needs"
"Randy, our technician was on time, very personable, and explained exactly what he was doing. He also gave us some pointers on how we could save money going forward by do..."
"Nice guy, did the job quickly and efficiently."
"took the time to make sure the furnace was working properly "
"Kept me informed of everything as he worked"
"The tech seemed to know his business. I am still getting heat from my furnace."
"All was good except left blower motor in the on position instead of auto"
"service was properly scheduled and service rep. was courteous and efficient. "
"I like being able to use the same service tech for my new furnace. Randy is familiar with the furnace and knows its "track record." He does a good job on the service an..."
"technician very friendly, informative,careful of the home"
"The technician was very friendly and showed me what he was doing and explained why"
"The last tech was very unfriendly and rushed."
"had to order parts"
"Very efficient!"
"Courteous and thorough "
"The tech was very polite and respectful. Very professional."
"Ryan was very helpful by explaining the problems and repair issues we would face. I agreed the corrosion was excessive. He said what I understood had to be done."
"Came quickly and knew what was wrong. Fixed problem quickly. "
"Always do complete good job."
"arrived early and did a great job"
"Randy does an excellent job in communicating the issues or tips/pointers on taking care of our equipment."
"Our technician was great... very knowledgeable and personable. "
"The installers answered all my questions regarding my new furnace & air conditioner. "
"service was as usual"
"Martin our technician was great, very thorough and considerate"
"Tech was professional, courteous, and competent - and very personable. Q"
"It was a very good time. "
"Everyone is very professional...from the scheduler/customer service rep to Mark, the technician. Due to an unexpected change, the scheduler was able to move us to the fi..."
"Because he did what he came to do and then cleared out!"
"Randy always does a good job when servicing our furnace or air conditioner. He is very trustworthy. "
"He was friendly and went about his work efficiently. "
"this is the 2nd time this guy has been out, he's very professional, friendly and courteous."
"Technician came earlier than expected and was very nice. "
"Professional and courteous while completing work in timely manner"
"Martin is always very congenial and courteous, and patient about answering and concerns or questions."
"Very through in his job "
"He did a pretty good job, but seemed unhappy to have to get into the attic from the garage to check the furnace and he left a little bit of insulation mess and left my la..."
"I was patiently informed about the work being performed by the technician."
"Received quick and courteous service, and explanation of problem and its resolution. The service reps are always friendly and professional. Many thanks for what they do..."
"technician was knowledgeable and professional in every aspect"
"Gary explained everything that was going to be done and helped with all the paperwork. The installation crew did a very good job and I was pleased with the final result."
"Good service , understanding service man"
"Mark showed me and explained everything clearly and was very friendly and knowlegeable answering my questions"
"The tech was very thorough and efficient. "
"Service tech is someone that I know and always does a good job for me."
"Because I have always gotten excellent service"
"Michael always does an excellent job taking care of my furnace and air conditioner. I can ask questions and get very knowledgeable answers. He obviously knows what he i..."
"Service guy friedly and very informative. "
"It seemed to take longer than it has in the past."
"receptionist given time and technician arrival time were incorrect twice."
"The ac went out on a Sunday night. The service tech was at our house by 9:00 a.m. Monday morning. I can't tell you how much that meant!!!"
"I was thrilled that I had a technician here in about three hours after my initial call. The technician recognized the problem with my central air immediately, had the par..."