"He was courteous, and answered all my questions."
"He cleaned out our air conditioner which was full of cottonwood. Dod a good job."
"Always on time and very respectful "
"Problem was taken care of, service man was very helpful."
"Courteous efficient service"
"On time, very polite ."
"Randy id such a nice ,respectful, and professional person. It was a pleasure communicating with him!!..... Joshua is very nice, and respectful too!!!!..."
"The serviceman was friendly, helpful and knowlegable. Did his work and got us back in service."
"David is a great tech and has always done a great job for us."
"He was very professional "
"Quick response time / tech explained issue and resolved it very quickly"
"Rodney was very polite and went right to work!"
"Very thorough, asked questions. "
"Brian moved the condensate drain piping and it ended up being pitched the wrong way and spilling through the furnace onto the floor."
"came on time. very efficient"
"excellent customer service, very friendly technician, seemed to know exactly what he was doing, answered our questions"
"We had to have someone come out two days in a row and the problem still wasn't fixed. The bigger issue, however, is that we were told the part would be ordered and someon...
"The air wasn't working. The technician suspected that the heat was on at same time as air and they were cancelling each other out. I had exorbitantly high electric bil...
"Brandon is by far the best technician I have had in my home over the last 30 years. Honest, thorough and polite.I would like to be able to request him for all of my futur...
"Derek was thorough and patient with me. I had pneumonia and didn't feel well and he made everything easier for me."
"We always get good service"
"Quick response, friendly/knowledgable technician, solved the problem perfectly"
"The technician was friendly, professional and efficient. What more could a customer want?"
"Friendly and did his job well"
"Courteous technician and arrived when promised"
"Randy is very knowledgeable and qualified. Gives good advise. Maybe talks a bit too much, but otherwise very good and makes you feel he is very qualified for the work h...
"Knew his stuff. "
"very impressed with service but as you know there is always room for improvement"
"We just had BW come out for the annual a/c maintenance on June 1, and voiced some concerns that the a/c seems to be working too hard. While David was very nice and seemed...
"Service person was very informational, knowledgeable, and thorough."
"Technicians did a great job taking care of the joint leak and made sure the air conditioner was working before they left."
"On time; did not take very long to do the service; was very efficient."
"Technician was very professional and answered questions and concerns that I had with our heating/cooling systems"
"Rodney repaired problem & was very professional."
"He nice and efficient."
"Excellent service. Good explanations of work done. "
"Effective and quick!"
"Timely and efficient."
"arrived on time-quick & efficient"
"Installation completed on schedule, on time, and no problems."
"Efficient, courteous, thorough"
"Our technician, Martin, is always very thorough and keeps us informed of what our system needs now and may need in the near future, helping us avoid surprises. He is fri...
"Your tech went over and above as always."
"Nice guy answered all our questions did nice work"
"The technician left to get a part after disconnecting the water line and water was leaking out the line under the sink. It ran down the wall onto a shelf and onto the flo...
"Didn't clean air condition out of debris. That makes me think if it was really check at all, I was not watching him work. I check after he left.
"Andrew answered all questions and stayed right on task. "
"experienced and knowledgeable tech "
"Tech showed up on time. Company gave a 30 min heads up before arrival. tech did a great job explaining what he did to the unit."
"polite, knew what he was doing. would prefer to have him back for next visit"
"Andrew was knowledgable, patient and an excellent listener.
He quickly understood the issue and immediately corrected the problem."
"I was charged $99 twice. When I called I asked to replace Thermal coupler. He tried to clean it and my pilot light still keep going out. The second time he replaced it. I...
"Fast, courteous service"
"The technician explained everything he did clearly. "
"Service Tech was friendly, knowledgeable, and competent."
"Arrived on time, efficient and work done with little interruption."
"The tech was very pleasant. Did his job and explained each step"
"Service man was very informative, conscientious, and thorough."
"Martin was exceptional. He is very knowledgeable about heating and air conditioners. He was very thorough and repaired our unit. Throughout the appointment he was very...
"On time and had information I needed"
"Because I was so dissatisfied with the situation that led to my calling for service, and because I was so very pleased with the result."
"Excellent in every aspect of scheduling, courtesy ad capaaility. Have been a longtime customer and have no regrets."
"Tech was very knowledgeable and helpful!"
"Expert service and explanations."
"I was very satisfied with the service I received"
"We just like the service we have received over the years."
"Came quickly and found reason for stoppage. Why did the tech that checkd the air conditioner a few weeks earlier not find the blockage or at leat lean or blow out the tu...
"I have a problem with your company providing the service you say is done at each 6 mo. interval."
"friendly and efficient"
"Very professional technician. "
"Andrew came on time, he was neat and polite. He did a top-notch job checking out the A/C system. He explained everything clearly. I am totally satisfied with his servi...
"The technician was very knowledgeable and professional. "
"Tech. was friendly, explained what he was doing & why."
"I feel the technician should have gone to get the right tubing and fitting on the first service call since he had to leave and pick up more material on the second service...
"He did an excellent job."
"The technician decided to reschedule based on the fact that the cold temperature made it impossible to evaluate our air conditioner system."
"The service was completed quickly and cleanly as usual. Jonathon also informed us that the coolant used in our A.C. will be fazed out in the next 2 yrs. Good to know so...
"randy is excellant"
"Technician was personable, knowledgeable, capable, and efficient"
"He was pleasant, courteous, dilligent, helpful answering our questions. "
"They came on time, did their job, cleaned up. Very friendly yet professional."
"Professional and friendly"
"Technician was friendly knowledgeable and courteous."
"Good efficient friendly service."
"Always clean and know their business"
"Randy was very thorough, and took time to explain and to answer my questions."
"Honest evaluation of my system and recommendations for care and improvement."
"Rodney is Excellent and we want to have him for our next maintenance visit."
"Work done as requested. For Q3 - we are moving out of town. "
"There were 2 technicians with one obviously in training which is fine. The whole service call seemed disjointed. Everything moved very slowly. It seemed to take foreve...
"very prompt service on a weekend for an emergency"
"He did an excellent job and was very polite."
"Efficiency, clarity, and courtesy of the technician"
"Personable, took care to not cause any dirt or damage to our home, and was efficient"
"Technician communicated what he was going to do, did that, and gave status updates as he was in progress and at the end."
"Because I have the very best service man from your company."
"Ryan was very professional and did an excellent job installing the hot water heater."
"Ryan was very professional, dressed well, clean, very careful with his tools and left no mess. He was helpful, friendly and knew what he was doing."
"Good service, answered questions to help me use system better "
"Technician was very professional and friendly."
"The service technician was wonderful. He was later than I expected though. "
"Rodney was very polite, very well mannered & was professional. He explained what he would be doing & when he finished he asked if I had any questions.
"We have the prepaid service agreement. It seemed to be a routine service call; the equipment is fairly new and has been serviced twice per year (heating and air cond.). ...
"On time , professional "
"John came exactly on time as scheduled and was very efficient in servicing our unit."
"I gave a 10 because the service was great but............. There is an issue with my furnace and the tech asked that a supervisor come out to review. We have yet to hea...
"Andrew was very nice, also very professional and precise.Best Tech. I've had in all my years with you guys."
"I just love the service, never had any problems when I had to call for something, no matter. I am always treated with the utmost respect...also, the service guy trys to m...
"Cooks prices for rebuilding kitchen faucet and shower control seemed rather high!"
"Knowledge and friendly technician"
"On time and capable"
"Tech was professional and very friendly"
"Andrew did a very thorough and professional job servicing my air conditioner and furnace. He also repairs a small leak in one of my gas pipes."
"The service call was much shorter than those in the past. Technician was on-site 30-35 minutes. As I recall, previous service agreement calls were over an hour long, some...
"Martin was very professional and helpful answering my questions and making suggestions. He is always very courteous and does an excellent job!"
"Satisfaction is to be expected. Nobody is perfect."
"The tech was very helpful, knew what he was doing, and professional. "
"Efficient and great service "
"Technician extremely knowledgeable and helpful. Excellent customer service in reminding, scheduling, and completion of appt."
"You get what you pay for quality services. "
"We were advised regarding the expected time of arrival. The tech was polite and knowledgeable."
"Excellent tech, very knowledge"
"Ron does a thorough job and always goes above and beyond. "
"Very professional manner and we have full confidence in the service provided as we have not had an issue anytime afterwards."
"prompt, polite, competent service"
"Very efficient, quick.and polite."
"Great job because they were very efficient and reliable company."
"good thorough service"
"Technician arrived when expected, took care of business without messing up our house, was very pleasant."
"Thurough, deliberate, patient"
"He answered all my questions. He was very professional and friendly which I appreciated."
"Ron was professional and friendly. He made me feel like he cared about my concerns. He knew my history with the company and was considerate about my home."
"Very professional, quality job and answered all our questions."
"No service performed. Tech said the filter was blocked and needed to be replaced, and that we could run the furnace in that condition. I was greatly disappointed at the c...
"Professional approach but friendly. Knowledgeable "
"I can always count on good service at a reasonable price"
"very quick response to my urgent problem"
"Tech is professional, efficient, and personable."
"Weather was poor and repairman was reluctant to check my air conditioner. Wanted to reschedule...even though I had to take the day off to be present for the appointment. ...
"on time and friendly"
"Technician is great and has come to our home several times. Professional approach."
"Technician was were knowledgeable and professional."
"The technician was very thorough, took his time to solve the problem."
"very detailed, informational, and courteous"
"He was very knowledgeable and corteus. He was very professional. "
"Was very good and talk to me about what the problem was."
"Friendly, efficient, provides good information to make informed decisions."
"Technician Erik was polite, informative and professional"
"Technician was courteous and very detailed in his work."
"Mike has been at our home before and does a fine job. We are seldom home and trust the Cook team in our home when we are not here."
"The tech and his trainee spent extra time to fix a furnace leak situation."
"The service was thorough, the technician was courteous and knowledgeable."
"The technician checked what needed to be checked and confirmed there was no leaking from the furnace humidifier. "
"very polite and informative---familiar with from prior visits---always satisfied with serice"
"I always get a knowledgeable tech, polite and answers all my concerns "
"Friendly, efficient, knowledgeable. "
"They did a excellent job"
"Technicians were very polite and helpful."
"I trust the tech to be truthful and to check everything for safety."
"Very nice technicians "
"Very polite and friendly"
"Took care of everything!! Excellent service."
"Joel really listened to all that I said (at least I think he did) and considered and provided some potential solutions. Very nice person."
"The guys are always friendly, courteous and professional."
"On time, friendly service representative who was very knowledgeable. Fixed my problem!"
"The technician was here right on time, and was very thorough and informative."
"The service person was informative as to what he was doing and I appreciated him letting me know what he was doing."
"Joe, the technician was very thorough and professional in his diagnosis of my furnace problem. He took the time to explain each step he took and what to look for in the f...
"Tech arrived timely - offered suggestions son worn parts - was friendly - did the job and was out of here!
"Both men were very professional and knew their business."
"We remain concerned that for the past few years our boiler has not been cleaned as it was previously. Ron told us that the special sweeper used to clean the boilers is no...
"Service was done timely. Well explained what was done and why need for new filter for humidifier and the cost."
"Always excellent service"
"My furnace is in the attic.I was waiting to leave for an appointment and I could hear him talking on the telephone."
"technician was very late, 2 1/2 hrs. and no one notified me. When I called the office they were helpful."
"Martin corrected the problem"
"On time, professional, thorough. Took time for explanations."
"Prompt and professional. "
"Erik took time to educate me and explain everything to me so I understood the problem. "
"Tech was friendly and knowledgeable. "
"Service person did a good job."
"Andrew was very friendly and knowledgeable about what the problem was. Explained was he was doing. Like to have him to do our servicing.
Nice young guy."
"Plumber was honest, fair and informed"
"Technician was very personable. He also discussed other options, for our home, plumbing, which I didn't realize was available. "
"Only issue we had was that a representative called saying he would be there between 8:45-9:15. The day before said 8-10. So I listen to the day of phone call but the te...
"very friendly and courteous, was very professional. pleases with the service."
"Andrew was very efficient, explained everything he did in detail. He is very respectful, polite and represents your company well!"
"Spent time to answer all my questions. Very professional."
"Randy was phenomenal. He provided exceptional customer service."
"Consistently excellent service - we are long-time customers."
"Servicer very polite and efficient"
"The technician was efficient, courteous and friendly.
"The technician was efficient and kept us informed about when his schedule would permit his coming to the house. We were the last appointment but for appropriate reasons s...
"Professional & knowledgeable service."
"The pvc pipe they placed for drainage is very well situated and is working well draining the humidifier."
"I believe that the tech does a very good job of maintaining my equipment."
"very satisfied with service"
"Eric is my neighbor, 1.5 blocks away, and were are very used to having him come over. He has a reassuring manner and we have complete confidence in his recommendations."
"When the tech finally received the call, he was excellent. However the call center contacted the wrong person & it was over 12 hrs from when we called the first or three...
"You have always taken care of any problems I have had on a timely fashion and everyone has been very professional and explained everything to me."
"Service was on time completed in a timely fashion and the plumbers were very nice."
"I always request Mike. The first time he came he did such a great job making me feel secure with the care of my furnace/air conditioner, I always want him to do the work...
"Professionalism consistency and accuracy promptness and concern for our needs"
"Randy, our technician was on time, very personable, and explained exactly what he was doing. He also gave us some pointers on how we could save money going forward by do...
"Nice guy, did the job quickly and efficiently."
"took the time to make sure the furnace was working properly
"Kept me informed of everything as he worked"
"SERVICE, ALERTED ME TO WAYS TO MAKE FURNACE/HEAT PUMP MORE EFFICIENT"
"The tech seemed to know his business. I am still getting heat from my furnace."
"All was good except left blower motor in the on position instead of auto"
"service was properly scheduled and service rep. was courteous and efficient. "
"I like being able to use the same service tech for my new furnace. Randy is familiar with the furnace and knows its "track record." He does a good job on the service an...
"technician very friendly, informative,careful of the home"
"The technician was very friendly and showed me what he was doing and explained why"
"The last tech was very unfriendly and rushed."
"had to order parts"
"Courteous and thorough "
"The tech was very polite and respectful. Very professional."
"Ryan was very helpful by explaining the problems and repair issues we would face. I agreed the corrosion was excessive. He said what I understood had to be done."
"Came quickly and knew what was wrong. Fixed problem quickly. "
"Always do complete good job."
"arrived early and did a great job"
"Randy does an excellent job in communicating the issues or tips/pointers on taking care of our equipment."
"Our technician was great... very knowledgeable and personable. "
"The installers answered all my questions regarding my new furnace & air conditioner. "
"service was as usual"
"Martin our technician was great, very thorough and considerate"
"Tech was professional, courteous, and competent - and very personable. Q"
"It was a very good time.
"Everyone is very professional...from the scheduler/customer service rep to Mark, the technician. Due to an unexpected change, the scheduler was able to move us to the fi...
"Because he did what he came to do and then cleared out!"
"Randy always does a good job when servicing our furnace or air conditioner.
He is very trustworthy. "
"He was friendly and went about his work efficiently. "
"this is the 2nd time this guy has been out, he's very professional, friendly and courteous."
"Technician came earlier than expected and was very nice. "
"Professional and courteous while completing work in timely manner"
"Martin is always very congenial and courteous, and patient about answering and concerns or questions."
"Very through in his job
"He did a pretty good job, but seemed unhappy to have to get into the attic from the garage to check the furnace and he left a little bit of insulation mess and left my la...
"I was patiently informed about the work being performed by the technician."
"Received quick and courteous service, and explanation of problem and its resolution. The service reps are always friendly and professional. Many thanks for what they do...
"technician was knowledgeable and professional in every aspect"
"Gary explained everything that was going to be done and helped with all the paperwork. The installation crew did a very good job and I was pleased with the final result."
"Good service , understanding service man"
"Mark showed me and explained everything clearly and was very friendly and knowlegeable answering my questions"
"The tech was very thorough and efficient.
"Service tech is someone that I know and always does a good job for me."
"Because I have always gotten excellent service"
"Michael always does an excellent job taking care of my furnace and air conditioner. I can ask questions and get very knowledgeable answers. He obviously knows what he i...
"Service guy friedly and very informative. "
"It seemed to take longer than it has in the past."
"receptionist given time and technician arrival time were incorrect twice."
"The ac went out on a Sunday night. The service tech was at our house by 9:00 a.m. Monday morning. I can't tell you how much that meant!!!"
"I was thrilled that I had a technician here in about three hours after my initial call. The technician recognized the problem with my central air immediately, had the par...
"He was courteous and worked quickly so that he could get our air on before I had to leave for work."
"Fast friendly service"
"every thng is fine"
"Professional and did the service we requested. "
"Mark was personable, polite and prompt! He did an excellent job cleaning the a/c unit and advised us that our furnace filter would need to be replaced soon
"Brandon was sensitive to our needs and went the extra mile to take care of our problem. This probably resulted in a very long day for him but he treated us as though we ...
"My a/c was inspected and found to need further service but upon turning it on today for the first time, it is not blowing cold air. A follow up was scheduled later this m...
"Technician was same as I have had before. Would love to have him every time. (Erik Bidwell) "
"no one is perfect"
"Prompt service, but too much of an attempt to upswell product. "
"Everything was explained that was done and he was very polite and pleasant and professional. "
"The Field Supervisor, Ron Fumarolo, was quite knowledgeable and efficient in correcting the issues in question, along with the spring tine-up and maintenance required."
"Randy is thorough."
"Brandon was very thorough, thoughtful, and stayed on the job until it was done."
"He was efficient In his analysis about our themostat to be replaced. He brought the history up to date including the last date we had service which wasn't recorded on the...
"Furnace door does not engage safety switch. I have to use tape to keep door close door tight enough to engage safety switch."
"Prompt response to our service call. Courteous technician. "
"friendly technician "
"Friendly and knowledgeable
"Very nice and capable"
"Professional and quick"
"Ron was very friendly, professional and knowledgeable. Just a nice guy to talk to and represented himself and BW/COOK very well."
"finally found a gas leak that had been around, but not found until your tech came and his persistance found it. Also, the humidfier has made a big difference in my breat...
"The tech was very nice and professional."
"I request the same gentleman to come service my furnace/air conditioner because he is excellent at his job. He makes me feel important and I totally trust that his work ...
"Quote I was given was outrageous, but I was thankful they were able to come out the same day."
"The tech seamed lost during the check up and had to call for help. It took abiut 4 hours for him to complete the service."
"Problem not fixed..thats the way it is just have to get used to it. Another noise coming from your basement."
"Appt was scheduled very soon after I called. Got call advising of slightly late arrival of tech. Tech--Ron--was outstanding in the service he provided and communication...
"Compared his work to that preformed the past 2 years by your competition, and he excelled with thorough ness, time spent evaluating or equipment, and explaining exactl...
"The man was knowledgeable, courteous, and precise.You can send him back to service my furnace and air conditioner every time you work at my home. "
"He did a good job....no problems with this technician."
"He was respectful and gave great information about the furnace and ways for me to save money and add value"
"your man did his work in professional manner."
"You came a few hours after calling"
"The technician did his job, however the office support staff did such a horrible job I am seriously considering moving my service elsewhere."
"We have always received wonderful service from BW/Cook - the only thing I would say is we were supposed to get a quote on a part that could malfunction on our furnace but...
"Quality of work, helpful, responsible, pleasant"
"Never got a call to say the tech was still coming. I had to call "
"Everything went smoothly - don't expect me to type again, that's why most people blow off surveys..."
"Ron does a great job servicing our system."
"Ron has the desire to do the Best job, Please the customer. He has knowledge of product which helps him explain what may need to be done. And he efficiently completes the...
"Marty was knowledgeable, polite,
Explained everything well and did a good
"When I had a question I received a clear response that was easy for me to comprehend!"
"The technician knew we would be gone for a couple months, so he mentioned he would turn the humidifier off. Told us to turn it back on when we returned home."
"2nd time around was done very very well"
"no time. good communication."
"Very detailed and great at explaining all aspects of the service work."
"when the technician left, I checked my thermostat. To my surprise it registered nothing! I managed to catch the technician before he left, and he came back inside and d...
"Good service..on time..did the job..polite. Far better then the Tech last fall. I almost called and asked that he not be the Tech this time."
"Martin is awesome!"
"I wasn't scheduled until the end of December and was called early when there was a cancellation."
"Our furnace was down after hours and we had a technician there promptly"
"Martin is very friendly and professional, and arrived ahead of schedule!"
"Fixed it quick"
"The tech seamed lost when working on the furnace. He had to call another tech for help.He was here about 4 1/2 hours."
"Mark was very courteous and helpful"
"service was done in timely manner"
"Randy was the best technician I have ever had visit to do service. He explained my questions with ease and great understanding. I am very appreciative of his great servic...
"Did good cleaned up."
"I'm satisfied. The tech was good. The lady on the phone was good. I don't fill out surveys so I'm doing more than normal by going this far. In the future, if I'm sati...
"Cooks have always treated us right. When we did have a problem Cooks was spot on in getting the matter resolved to our satisfaction. We appreciate the care and service C...
"courteous, efficient, willing to explain."
"sent all the information on the customer service website about this service call. They are sending someone out 11/4/15 to do what the first tec didn't do 10/31."
"technician talked too much"
"Service man found the problem and fixed it within minutes."
"Very friendly and knowledgeable service technician "
"Mike answered my questions and helped me understand the problem. He was very professional and solved our problem along with finding another one which I am grateful he di...
"Arrived at 8 a.m. and completed cleaning the furnace and air unit by 9 a.m. Is this unusual? Usually it's a 2 hour process when both are being cleaned. Very quick."
"Courteous, through, tech. Checked all areas to be certain problem was taken care of and would not require another Call back."
"service man very polite and informative---timely"
"down to earth good work honest and friendly"
"The technician was an absolute professional. Very knowledgeable and polite. "
"if this is for technician Randy, then the survey will be all 10's!
"Randy was very informative about his work on my furnace, and about the company! I was not happy with an earlier technician who was impersonal and told me I needed this ...
"Randy was very professional, friendly, honest and I feel he did a great job when servicing our furnace. "
"Professional and courteous employee. "
"Very polite and profesional"
"My technician has always been personable, knowledgeable, and helpful with advice and with my welfare in mind."
"Technician was efficient and friendly"
"Prompt service, courteous and knowledgeable technician"
"Professional, thorough "
"The guy who came for my regular contracted service was a bit impersonal and kept telling me all kinds of costly items that I should install. I have been with your compan...
"Ron, went out of his way to give good service on our air conditioner "
"quick response to my service call."
"Same day service with repair completed within 2 hours of initial contact. Technician was knowledgeable and courteous."
"smoothnerss opf operation"
"Your technician not only took care of every detail, but explained clearly what he was doing and answered my questions. "
"Joseph was very thorough and explained everything very well. He was very polite and personable."
"prompt and professional"
"The service technician diagnosed our air conditioner's issue within a few minutes of arrival, seemed very knowledgeable and friendly."
"Very good and nice."
"On time and corrected (installed) part in a timely fashion"
"tech did a fine job, was courteous, respectful, informative"
"Martin,the technician was very thorough in answering any questions I had."
"Mike was very pleasant to talk to and very helpful in explaining things to me. I would ask questions and he was knowledgeable to help with understanding what I needed. He...
"Several years ago, Mike was sent here to do the maintenance. He has done such a great job, I requested to have him be the one to come here for everything. He is very th...
"Friendly, knowledgeable, took his time."
"got the job done quickly and did a good job"
"They have always done a great job and always explain the work done and ask me if I have any questions."
"Very thorough "
"The technician was outstanding - very courteous and friendly. He took the time to fully explain his quote and also offered recommendations for maintenance. I appreciated ...
"He was on time and very efficient "
"Friendly courteous and thorough"
"The technician was prompt to arrive and did a complete job."
"The service rep was cordial. He discussed our present status with our system and what we could expect in the future. He was good at the work he did"
"Ron is such a GREAT technician ... He is always very friendly, prompt and on time, and is a very knowledgeable technician."
"He was just very thorough in everything that he did.
"Joe was very nice and curteous, he got the maintenance on our air conditioner done in a timely manner."
"No company is perfect"
"good work & very polite"
"Been to my house before so he knew what and where to go. Very friendly"
"The technician (Eric) is the one I prefer. I would like him every time. He is extremely pleasant and very knowledgeable. He knows my financial circumstances and doesn'...
"Great technician, knew what to do."
"The technician was straight forward in letting me know my options on my old furnace."
"Mike's a good man. For me, once I have someone I like and trust I wish to maintain that connection. Please see that all future scheduled appointments, which I've reques...
"HE WAS VERY INFORMATIVE, ANSWERED MYQUESTIONS AND PUT ON SHOE COVERUPS. "
"Randy was very efficient, helpful and polite, AND SO HAVE
BEEN ALL THOSE WHO'VE COME TO SERVICE the equip-
ment. Some have also addresed problems others have missed."
"Friendly and informative"
"Cory explained all the steps he took and issues he found and the impact of each."
"Joe was very helpful came out quickly and genuinely cared about my home great job thank you "
"Tech was competent and thurogh"
"The representative was unaware that the labor cost was included as part of warranty for the part replaced."
"Tech was professional and efficient"
"He did not replace batteries in thermostat."
"Joe, the plumbing, Tech., did a periodic check on our 1 year water conditioner, including a couple of requests I had. Joe, arrived at the time frame suggested. He is plea...
"Not Andy's fault. I had Ben come out in April or May to look at an issue with our dryer vent because the flexible exhaust from the dryer gets kinked and restricts the ai...
"All service explained."
"Eric was very through."
"Jeff was very friendly and took the time to explain why we needed the capicator for our air conditioning unit."
"Dan Tremaine is excellent at what he does in so many ways including his communication skills. I always ask for him when I sign up for each annual check-up. (and my bac...
"Since our street is under repair, the service tech had to park about two blocks away and carry all of his equipment by hand. Thank you Jessie Garcia for the extra effort!"
"Eric was absolutely great! Knowledgeable, friendly and attentive to detail. "
"Durvail was patient and shared his knowledge"
"prompt and effective"
"This young man was very friendly. And courteous ....he worked the retire time that he was here.....even though there was a raging thunder storm and heavy downpour of rain...
"Tech was unable to repair my equipment. Salesman came and quoted price on new equipment. Quote was roughly double what others quoted. Another tech worked on existing equi...
"the employee was very professional and did his work well."
"I got service in under 24 hours, the technician arrived promptly, AND he solved the problem. The charge was very reasonable, too."
"Very prompt service, and technician was very friendly and knowledgeable"
"Caleb and Duiville were awesome --explained everything done"
"We worked with Mark at his previous employer and trust him. "
"Tech was clean neat and informative about our clogged drain"
"on time explained any issues i might of had quality work left area clean and orderly"
"The technician, Cory, was fast, neat and very efficient. On the plus side also he was very personable and friendly."
"The technician was very helpful and explained things to me to keep me informed."
"David fixed our issue. Determined problem others missed."
"Excellent friendly technician"
"Good service. Found the problem and taught a new tech some of the ropes at the same time. A/C works and tuneup was done at the same time."
"Quick, dependable, easy service"
"Caleb was very professional and worked efficiently."
"on time friendly knew what he was doing"
"On time service, explained everything well, interacted well with my very interested kids"
"Felt like a good service check was made"
"The technician was very informative and friendly."
"They did what was required"
"The gentlemen arrived on time. They patiently answered any questions I had, took the time to make sure I understood. They even were careful with doors so the dog did no...
"Cory arrived on time, was courteous and friendly, answered all of our questions, provided options, but wasn't pushy. We would request that Cory be assigned to our home f...
"Landon did a fantastic job going through what he did to service our AC unit. Gave us some things ton consider as we approach the end of (I know I will get this wrong) the...
"This was the 3rd appointment we have had where the technician was hours late. This includes 2016. Not a whole lot of communication from the office to keep me informed w...
"Sorry to take so long getting to this. I have been traveling. But, I am always happy with the service you provide and I think the service men you send my way are always...
"Attention to detail and thorough about his work."
"Have never been unhappy with services."
"Jesse was very polite and knowledgeable about some questions I had on air duct cleaning. In fact I scheduled my air ducts to be cleaned."
"Tech was efficient and wore booties in my home. "
"Technician fixed problem as well as regular maintenance "
"very professional and timely"
"Agent was prompt and as far as I know, completed the work he came to do."
"Answered all my questions."
"he was on time, efficient, and polite
"Relatively on time and job finished quickly. "
"The technician did a quick and thorough job."
"He was fast, polite, and helpful. "
"Serviceman installed new hot water heater quickly and it works."
"I have called and told you to remove this email address from this account. This email belongs to the OLD home owner who moved over 3 years ago. Take this email off the a...
"service completed without any problems"
"On time, courteous, and very professional as well as friendly"
"Plummer arrived as promised and identified and repaired leaking pipe. He was polite and answered all our questions."
"The Tech was not prepared for the job. He did not have a new filter.
He did not have the form that give me all the info he found out about my air conditioning. I told hi...
"Eric was very pleasant and addressed all of my questions. I felt I could trust his advice and that he was very thorough in his inspection."
"Technicians were on time, professional, and left the area where they were working in good condition."
"HE WAS VERY PROFESSIONAL AND WAS INTERESTED IN DOING A GOOD JOB FOR ME."
"he was a excellent tech new everything about my ac unit "
"Your technicians are always so friendly and professional. "
"Courteous, thorough service with explanation of check-up. "
"Thorough...and professional. "
"I felt as though the tech that came for our annual ac tune up did not seem to be very experienced. he asked if we replace the filter. Which your service tech's have alway...
"Eric was very thorough and did a terrific job solving out problem in a fast and cost-effective manner."
"We had a 12 hour power outage and the furnace wouldn't come back on afterward. Your technician was here quickly and had it up and running in no time."
"Polite, respectful of property, explained everything."
"The problem was resolved, and my system has run perfectly since."
"Fast service and friendly technician "
"The system that was recommended and installed by Broad Ripple Heating and Air Conditioning does not operate as expected. It was installed 2 years ago and will not lower ...
"Mark skillfully made the repair and explained clearly about what needed to be done and what might happen if we didn't fix each item. He was fair, personable and good to w...
"David has been to my home before and always does a good job, very professional and friendly."
"Timely and informative"
"Techs are always friendly and does their job in a timely manner.
However, this time the tech did not arrive in the time frame."
"Corey failed to leave me his card as I was hoping he would.....also, did not get receipt of work done. Corey & John (shadow) very respectful and efficient. "
"Arrived early (per my ok) was professional and polite."
" Technician was capable and quick to
Determine the problem with my almost new furnace. And even better he had the part on his truck in order to fix it quickly. Having j...
"The tech was very courteous and kept us informed on everything"
"He was knowledge able about what could be causing our water leak. "
"They showed up on time, did a great job and cleaned up after themselves"
"The service person did a good job and hosed out the AC unit outside. He answered my questions."
"Timely, professional, responsive"
"Very nice techs"
"Alex did an excellent job"
"Cory was prompt, professional and informative."
"Listened to my questions. Gave me valuable information and explanations. Performed all needed services and opened my air vents for the cooling season. Very professiona...
"The router was not long enough and I was charged 270 for nothing. "
"Complete job and good feedback"
"The technician was very polite about having to wait a few minutes for me to return to the house so the maintenance could be performed."
"Blake was very friendly, went about doing his business in a timely manner, answered all my questions and left leaving every thing clean, inside and out."
"Very though and knowledgeable. "
"Durville was very courteous and thorough."
"Really did not give me any info other than all air condition check out ok."
"Always on time, are nice guys to work with ,explained everything they do. "
"the fellow was curtous, polite, and did his job quickly."
"The guy who came out was very friendly & professional....Appeared to know what he was talking about & doing with the repair! "
"Always do a great job, techs always courteous. "
"Knowledgeable and pleasant professional technicians "
"Josh was very knowledgeable and perform the task easily."
"Technician was courteous, arrived within the stated timeframe, informed me of what he was doing and was very professional."
"I got quick attention, my technician was friendly and competent, and the work was done as quickly as possible. I couldn't be happier. "
"Corey and John were exceptional- went above & beyond"
"Mark came in to our house to assess out water heater as there was a stream of water (not steady stream) coming from the bottom. It took all of about 10 minutes for him to...
"Daneil is a knowledgeable professional. He clearly knows HVAC and is easy to talk to, "
"billy corrected the problem was clean courteous"
"Kieth had excellent knowledge of water quality and provided numerous options for us to consider. He identified the issue with our water softener quickly."
"My 13 year old son contacted me at work and asked if we would be able to leave a review for our service technician. I told him I was sure we could, but asked him if he w...
"technician answered all my questions and completed all services as required"
"the tech seemed very capable & knowledgeable and also personable & polite"
"The technician Marlon was very nice .However there where things on my reciept that he said needed to be replaced ,put he never mentioned them to me ! He told me 1 thing n...
"Alex the technician was not only professional, but very personable as well. He took the time to answer my questions. Truly an asset to Rolf Griffin."
"Durville is always courteous and very thorough."
"he was in & out"
"Joel did a nice job of finding the problem and getting us up and running again. "
"Brandon and Frank figured out the problem, explained it, Brandon put everything back together with the replacement part, and all seems to be working."
"Service always consistent!"
"The tech was very friendly we were very satisfied."
"My scheduled time was 2:00 to 4:00. At 3:35 I received a phone call and was told that the tech would be there in 30 minutes. It was over an hour later. "
"The total experience was positive, On time, good service, and informative."
"Dan is always very thorough and knows his stuff."
"Josh was pleasant, and did a good job..."
"Always arrive on time and do great work"
"Technician showed me exactly what part was bad and what he had to replace"
"The tech did a good job and left the area clean."
"Technician was on time and was courteous while in my home."
"I'm always pleased with visits from R-G. The people are very friendly and always eager to answer questions and explain everything."
"Representatives were on time, professional, and knew their jobs."
"The servicing was fine but I get SOOOO TIRED of having to listen to the tech at the end give a sales pitch to buy some service.
They have tired to sell me over priced C...
"He did what he was to do quickly and professionally "
"Josh did a good job servicing my a/c."
"The tech was great, but we didn't get a phone call when he was on the way."
"While being on social security I thought this service was a little expensive, not just with Rolf but also know that other companies doing the same work as well charge as ...
"Technician was polite, respectful, efficient and friendly."
"Mike performed his job in a timely way, and was very pleasant to have with us. So far, everything seems to work well. It was pretty expensive, and we had hoped it would...
"Blake arrived on time, did a good job with the scheduled work, and was personable and professional."
"Tech was professional "
"The work was done quickly and efficiently "
"Technician was efficient and pleasant to deal with."
"J did a good job, was efficient "
"On time, polite, and neat"
"seemed like a good tech."
"Immediately identified the problem. Came on time. Did not try to sell us something we did not need. Answered our questions about upgrading service to where we might co...
"Excellent service "
"because he appears to be very thorough and explains everything very well and looks at things to make sure it's kept running. He also makes us aware of what he's doing and...
"Joel S was very nice and went right to work and very informative "
"Answered all my questions. Courteous, very professional. "
"On time, courteous, taught me a little about my AC."
"Tech does great job"
"Durville is courteous and respects our property. "
"He went above and be
"Jessie Garcia, our service tech, was very personable, professional, knowledgable, and honest. This all made for a great service experience."
"Quite professional and attention to details"
"Mark always goes above and beyond! He really cares about his customers."
"Excelle nt product. Great service. I appreciate the reliability, value, and courteous/respectful service. Joe did a great job on both my new sump pump and hot water tanks...
"Service done within time frame to be here and very courteously, expertly done."
"They were professional & thorough."
"The technician came out on time. He did a very efficient job. He was very personable. He also gave us advice about needing to replace filters on time."
"no complaints; nothing is ever perfect."
"Alex our Serv tech was great!! Fantastic work ethics, honest, hard working, polite and proud of the company he works for!! He is a wonderful asset to your company and wor...
"Service was timely and tech was considerate of our time. Did his job, updated us on what he did and what he found-which was nothing was wrong."
"The technician did the spring maintenance well and was personable. "
"Blake was respectful. Very pleasant, knowledge about the system. Took steps to verify the issue. Reassured me that action would be taken to fix the issue with the AC."
"Tony seemed very thorough and professional."
"Courteous, competent service"