"The service technician was wonderful. He was later than I expected though. "
"Rodney was very polite, very well mannered & was professional. He explained what he would be doing & when he finished he asked if I had any questions.
"We have the prepaid service agreement. It seemed to be a routine service call; the equipment is fairly new and has been serviced twice per year (heating and air cond.). ...
"On time , professional "
"John came exactly on time as scheduled and was very efficient in servicing our unit."
"I gave a 10 because the service was great but............. There is an issue with my furnace and the tech asked that a supervisor come out to review. We have yet to hea...
"Andrew was very nice, also very professional and precise.Best Tech. I've had in all my years with you guys."
"I just love the service, never had any problems when I had to call for something, no matter. I am always treated with the utmost respect...also, the service guy trys to m...
"Cooks prices for rebuilding kitchen faucet and shower control seemed rather high!"
"Knowledge and friendly technician"
"On time and capable"
"Tech was professional and very friendly"
"Andrew did a very thorough and professional job servicing my air conditioner and furnace. He also repairs a small leak in one of my gas pipes."
"The service call was much shorter than those in the past. Technician was on-site 30-35 minutes. As I recall, previous service agreement calls were over an hour long, some...
"Martin was very professional and helpful answering my questions and making suggestions. He is always very courteous and does an excellent job!"
"Satisfaction is to be expected. Nobody is perfect."
"The tech was very helpful, knew what he was doing, and professional. "
"Efficient and great service "
"Technician extremely knowledgeable and helpful. Excellent customer service in reminding, scheduling, and completion of appt."
"You get what you pay for quality services. "
"We were advised regarding the expected time of arrival. The tech was polite and knowledgeable."
"Excellent tech, very knowledge"
"Ron does a thorough job and always goes above and beyond. "
"Very professional manner and we have full confidence in the service provided as we have not had an issue anytime afterwards."
"prompt, polite, competent service"
"Very efficient, quick.and polite."
"Great job because they were very efficient and reliable company."
"good thorough service"
"Technician arrived when expected, took care of business without messing up our house, was very pleasant."
"Thurough, deliberate, patient"
"He answered all my questions. He was very professional and friendly which I appreciated."
"Ron was professional and friendly. He made me feel like he cared about my concerns. He knew my history with the company and was considerate about my home."
"Very professional, quality job and answered all our questions."
"No service performed. Tech said the filter was blocked and needed to be replaced, and that we could run the furnace in that condition. I was greatly disappointed at the c...
"Professional approach but friendly. Knowledgeable "
"I can always count on good service at a reasonable price"
"very quick response to my urgent problem"
"Tech is professional, efficient, and personable."
"Weather was poor and repairman was reluctant to check my air conditioner. Wanted to reschedule...even though I had to take the day off to be present for the appointment. ...
"on time and friendly"
"Technician is great and has come to our home several times. Professional approach."
"Technician was were knowledgeable and professional."
"The technician was very thorough, took his time to solve the problem."
"very detailed, informational, and courteous"
"He was very knowledgeable and corteus. He was very professional. "
"Was very good and talk to me about what the problem was."
"Friendly, efficient, provides good information to make informed decisions."
"Technician Erik was polite, informative and professional"
"Technician was courteous and very detailed in his work."
"Mike has been at our home before and does a fine job. We are seldom home and trust the Cook team in our home when we are not here."
"The tech and his trainee spent extra time to fix a furnace leak situation."
"The service was thorough, the technician was courteous and knowledgeable."
"The technician checked what needed to be checked and confirmed there was no leaking from the furnace humidifier. "
"very polite and informative---familiar with from prior visits---always satisfied with serice"
"I always get a knowledgeable tech, polite and answers all my concerns "
"Friendly, efficient, knowledgeable. "
"They did a excellent job"
"Technicians were very polite and helpful."
"I trust the tech to be truthful and to check everything for safety."
"Very nice technicians "
"Very polite and friendly"
"Took care of everything!! Excellent service."
"Joel really listened to all that I said (at least I think he did) and considered and provided some potential solutions. Very nice person."
"The guys are always friendly, courteous and professional."
"On time, friendly service representative who was very knowledgeable. Fixed my problem!"
"The technician was here right on time, and was very thorough and informative."
"The service person was informative as to what he was doing and I appreciated him letting me know what he was doing."
"Joe, the technician was very thorough and professional in his diagnosis of my furnace problem. He took the time to explain each step he took and what to look for in the f...
"Tech arrived timely - offered suggestions son worn parts - was friendly - did the job and was out of here!
"Both men were very professional and knew their business."
"We remain concerned that for the past few years our boiler has not been cleaned as it was previously. Ron told us that the special sweeper used to clean the boilers is no...
"Service was done timely. Well explained what was done and why need for new filter for humidifier and the cost."
"Always excellent service"
"My furnace is in the attic.I was waiting to leave for an appointment and I could hear him talking on the telephone."
"technician was very late, 2 1/2 hrs. and no one notified me. When I called the office they were helpful."
"Martin corrected the problem"
"On time, professional, thorough. Took time for explanations."
"Prompt and professional. "
"Erik took time to educate me and explain everything to me so I understood the problem. "
"Tech was friendly and knowledgeable. "
"Service person did a good job."
"Andrew was very friendly and knowledgeable about what the problem was. Explained was he was doing. Like to have him to do our servicing.
Nice young guy."
"Plumber was honest, fair and informed"
"Technician was very personable. He also discussed other options, for our home, plumbing, which I didn't realize was available. "
"Only issue we had was that a representative called saying he would be there between 8:45-9:15. The day before said 8-10. So I listen to the day of phone call but the te...
"very friendly and courteous, was very professional. pleases with the service."
"Andrew was very efficient, explained everything he did in detail. He is very respectful, polite and represents your company well!"
"Spent time to answer all my questions. Very professional."
"Randy was phenomenal. He provided exceptional customer service."
"Consistently excellent service - we are long-time customers."
"Servicer very polite and efficient"
"The technician was efficient, courteous and friendly.
"The technician was efficient and kept us informed about when his schedule would permit his coming to the house. We were the last appointment but for appropriate reasons s...
"Professional & knowledgeable service."
"The pvc pipe they placed for drainage is very well situated and is working well draining the humidifier."
"I believe that the tech does a very good job of maintaining my equipment."
"very satisfied with service"
"Eric is my neighbor, 1.5 blocks away, and were are very used to having him come over. He has a reassuring manner and we have complete confidence in his recommendations."
"When the tech finally received the call, he was excellent. However the call center contacted the wrong person & it was over 12 hrs from when we called the first or three...
"You have always taken care of any problems I have had on a timely fashion and everyone has been very professional and explained everything to me."
"Service was on time completed in a timely fashion and the plumbers were very nice."
"Pleasent,dependable. Arrived on time, didn't waste time got the work done."
"very good job"
"Joel was a gentleman, he listened to my concerns about my
furnace,heating and cooling and went right to work to see about
the problem.he said heating blower speed was o...
"Servicer was efficient and polite. He went about his business and left the area clean."
"Prompt service, knowledgeable serviceman."
"Service was fast and the technician Martin is awesome."
"Service person provided answers to question we had and explained what he was doing."
"I always request Mike. The first time he came he did such a great job making me feel secure with the care of my furnace/air conditioner, I always want him to do the work...
"Tech was very courteous and was prompt at scheduled time,"
"Your technician was on time and very nice to deal with."
"Ron was great and has always given us great service."
"Answered my questions."
"I appreciated the installation of the humidifier together with the drainage piping for the A/C."
"Great service man."
"Professionalism consistency and accuracy promptness and concern for our needs"
"Rodney has been to our home several times for service and is always very professional and courteous. "
"Randy, our technician was on time, very personable, and explained exactly what he was doing. He also gave us some pointers on how we could save money going forward by do...
"Our issues were resolved"
"service person was very professional. was on time and fixed problem."
"On time --- didn't do any more than was necessary"
"Service agent was very knowledgeable, efficient and friendly."
"David was very thorough and courteous."
"Derek and company provided the answer and solution to the plumbing problem, in a professional, expedient manner - the problem was fixed in no time."
"Nice guy, did the job quickly and efficiently."
"took the time to make sure the furnace was working properly
"he did a very good job he came in and saw what needed to be done and he did it very well."
"The tech was right on time and was thorough and explained all he did."
"No surprises "
"Kept me informed of everything as he worked"
"SERVICE, ALERTED ME TO WAYS TO MAKE FURNACE/HEAT PUMP MORE EFFICIENT"
"tech on time as scheduled. service furnace and cleaned humidifier. needed a new pump . he order needed part and returned the next week to install as promised. great atti...
"Friendly courteous honest and knowledgeable "
"He was very excited, because we got a new furnace and heat pump, because of a lightning strike ."
"The technician that serviced my furnace changed the fan speed in the heating mode without telling me. I called to have him change it back which he did the next day but it...
"Work was done in timely and professional manner."
"No fuss, no muss. No long winded conversations. Eddie told me the problems he saw. He left it up to me to decide. Fixed the problems. And on his way. No wasted time. ...
"Complicated problems were fixed"
"Ron is excellent; very good at what he does as well as dependable and knowledgable"
"My tech was Mike, and he followed up on our problem until it was resolved to our satisfaction. He was very polite and considerate to work with."
"Mainly due to the service tech "
"The tech seemed to know his business. I am still getting heat from my furnace."
"I had no info of the problem and the technician was able to find it."
"All was good except left blower motor in the on position instead of auto"
"I am completely satisfied."
"service was properly scheduled and service rep. was courteous and efficient. "
"I like being able to use the same service tech for my new furnace. Randy is familiar with the furnace and knows its "track record." He does a good job on the service an...
"Very satisfied with the technician"
"very thurough, checked everything"
"KNEW WHAT HE WAS DOING."
"technician very friendly, informative,careful of the home"
"Fast, friendly and efficient"
"On time, worked efficiently, friendly "
"System problem id'd quickly and corrected. New thermostat installed."
"Very important that tech be on time and done by a certain time. He was. "
"Everything was done expeditiously and professionally."
"John was knowledgeable, efficient and friendly.."
"No problems and was on time."
"was here on time., friendly, suggested a different filter"
"Tech had been here before so was familiar with everything already"
"The technician was very friendly and showed me what he was doing and explained why"
"Came did his job explained some things to look out for"
"The technician arrived on time, was knowledgeable, very polite, friendly, and seemed to know his job well."
"Because the technician was very thorough and very friendly."
"On time, cordial and professional. Quick service, while taking time to answer my questions."
"Tech took the time to explain"
"On time, knowledgeablee"
"He was very informative and helpful. "
"General maintenance done within time. "
"Very professional and answered all our questions."
"Very disappointed. I know that very little was serviced if anything was done on my furnace when he spent maybe 10 minutes on it when usually takes at least 45 minutes. So...
"tech came on time.
went right to work, diagnosed a problem, ordered parts and completed service call. Quick and efficient,"
"Didn't get my furnace filter. Third time this has happened. Told them others times but nobody ever brought me my filter."
"We received prompt service. Mr. Phillips kept us informed throughout his inspection and tried all feasible fixes to our sink problem."
"On time personable professional"
"I was pleased with the quality of service"
"the technician who did the annual check-up forgot to plug in after the work, and the house lost heat. the second call was answered in timely manner--problem solved."
"Not only did the Technician provide excellent service on our furnace, but he carried in the groceries from my wife's car. I had recent shoulder surgery, my left arm is in...
"Andrew was very pleasant. Came in and did the work needed to be done and was on his way."
"service person did an outstanding job very nice person your company is all about customer service which is very important to me"
"The last tech was very unfriendly and rushed."
"Andrew was punctual, courteous, had customer concerns when needed, did a complete thorough inspection of the furnace in a very timely manner. And in closing asked if I ha...
"The technician found my problem and recommended what I needed to fix it. "
"prompt, very friendly and knowledgeable"
"He was very efficient. Got in got the job. He was very pleasant too."
"Good Communictaion,Tech arrived when stated. He did through check out of furnace,was courteous & professional."
"Professionalism and knowledge of technician"
"had to order parts"
"The technician came out promptly. Made multiple calls to get the part I needed. And worked with my schedule to get back out here on the same day to install."
"We (Mr. & Mrs.) phoned BW/Cook with a problem and the response was the same day."
"very professional, great attitude."
"The technician was prompt, courteous, and did a thorough job!"
"The technician was knowledgeable, helped us find out why we didn't have gas pressure and was very pleasant."
"Every person that came here was polite and careful of my home. They worked quickly and the job was completed in good time."
"Andrew was very courteous, clean cut and did his job well.
Explained everything to us."
"Because the last visit Randy serviced my furnace , and he does a much better job then any other of your employees that have serviced it in the past!! I only wish you woul...
"He came when he said he would, finished without bothering me and was very nice."
"Rodney represented my situation to his managers and did it very well, and now I have reason to hope that a long-standing problem has been solved at no cost to me."
"He was very thorough and answered any questions I had"
"Excellent work and information about work being done"
"We had to have you come out 3 times to fix the same problem and it still leaked. We were given an ultimatum, leave it or return the toilet to Lowes [ if you can return] ...
"The technician was honest about the job he did."
"The young man was very knowledgeable & extremely polite. "
"Very professional and was done in a timely manner."
"Did a good job was very nice"
"Courteous and thorough "
"The tech was very polite and respectful. Very professional."
"Ryan was very helpful by explaining the problems and repair issues we would face. I agreed the corrosion was excessive. He said what I understood had to be done."
"Came quickly and knew what was wrong. Fixed problem quickly. "
"Always do complete good job."
"arrived early and did a great job"
"Randy does an excellent job in communicating the issues or tips/pointers on taking care of our equipment."
"Our technician was great... very knowledgeable and personable. "
"The installers answered all my questions regarding my new furnace & air conditioner. "
"service was as usual"
"Martin our technician was great, very thorough and considerate"
"Tech was professional, courteous, and competent - and very personable. Q"
"It was a very good time.
"Everyone is very professional...from the scheduler/customer service rep to Mark, the technician. Due to an unexpected change, the scheduler was able to move us to the fi...
"Because he did what he came to do and then cleared out!"
"Randy always does a good job when servicing our furnace or air conditioner.
He is very trustworthy. "
"He was friendly and went about his work efficiently. "
"this is the 2nd time this guy has been out, he's very professional, friendly and courteous."
"Technician came earlier than expected and was very nice. "
"Professional and courteous while completing work in timely manner"
"Martin is always very congenial and courteous, and patient about answering and concerns or questions."
"Very through in his job
"He did a pretty good job, but seemed unhappy to have to get into the attic from the garage to check the furnace and he left a little bit of insulation mess and left my la...
"I was patiently informed about the work being performed by the technician."
"Received quick and courteous service, and explanation of problem and its resolution. The service reps are always friendly and professional. Many thanks for what they do...
"technician was knowledgeable and professional in every aspect"
"Gary explained everything that was going to be done and helped with all the paperwork. The installation crew did a very good job and I was pleased with the final result."
"Good service , understanding service man"
"Mark showed me and explained everything clearly and was very friendly and knowlegeable answering my questions"
"The tech was very thorough and efficient.
"Service tech is someone that I know and always does a good job for me."
"Because I have always gotten excellent service"
"Michael always does an excellent job taking care of my furnace and air conditioner. I can ask questions and get very knowledgeable answers. He obviously knows what he i...
"Service guy friedly and very informative. "
"It seemed to take longer than it has in the past."
"receptionist given time and technician arrival time were incorrect twice."
"The ac went out on a Sunday night. The service tech was at our house by 9:00 a.m. Monday morning. I can't tell you how much that meant!!!"
"I was thrilled that I had a technician here in about three hours after my initial call. The technician recognized the problem with my central air immediately, had the par...
"He was courteous and worked quickly so that he could get our air on before I had to leave for work."
"Fast friendly service"
"every thng is fine"
"Professional and did the service we requested. "
"Mark was personable, polite and prompt! He did an excellent job cleaning the a/c unit and advised us that our furnace filter would need to be replaced soon
"Brandon was sensitive to our needs and went the extra mile to take care of our problem. This probably resulted in a very long day for him but he treated us as though we ...
"My a/c was inspected and found to need further service but upon turning it on today for the first time, it is not blowing cold air. A follow up was scheduled later this m...
"Technician was same as I have had before. Would love to have him every time. (Erik Bidwell) "
"no one is perfect"
"Prompt service, but too much of an attempt to upswell product. "
"Everything was explained that was done and he was very polite and pleasant and professional. "
"The Field Supervisor, Ron Fumarolo, was quite knowledgeable and efficient in correcting the issues in question, along with the spring tine-up and maintenance required."
"Randy is thorough."
"Brandon was very thorough, thoughtful, and stayed on the job until it was done."
"He was efficient In his analysis about our themostat to be replaced. He brought the history up to date including the last date we had service which wasn't recorded on the...
"Furnace door does not engage safety switch. I have to use tape to keep door close door tight enough to engage safety switch."
"Prompt response to our service call. Courteous technician. "
"friendly technician "
"Friendly and knowledgeable
"Very nice and capable"
"Professional and quick"
"Ron was very friendly, professional and knowledgeable. Just a nice guy to talk to and represented himself and BW/COOK very well."
"finally found a gas leak that had been around, but not found until your tech came and his persistance found it. Also, the humidfier has made a big difference in my breat...
"The tech was very nice and professional."
"I request the same gentleman to come service my furnace/air conditioner because he is excellent at his job. He makes me feel important and I totally trust that his work ...
"Quote I was given was outrageous, but I was thankful they were able to come out the same day."
"The tech seamed lost during the check up and had to call for help. It took abiut 4 hours for him to complete the service."
"Problem not fixed..thats the way it is just have to get used to it. Another noise coming from your basement."
"Appt was scheduled very soon after I called. Got call advising of slightly late arrival of tech. Tech--Ron--was outstanding in the service he provided and communication...
"Compared his work to that preformed the past 2 years by your competition, and he excelled with thorough ness, time spent evaluating or equipment, and explaining exactl...
"The man was knowledgeable, courteous, and precise.You can send him back to service my furnace and air conditioner every time you work at my home. "
"He did a good job....no problems with this technician."
"He was respectful and gave great information about the furnace and ways for me to save money and add value"
"your man did his work in professional manner."
"You came a few hours after calling"
"The technician did his job, however the office support staff did such a horrible job I am seriously considering moving my service elsewhere."
"We have always received wonderful service from BW/Cook - the only thing I would say is we were supposed to get a quote on a part that could malfunction on our furnace but...
"Quality of work, helpful, responsible, pleasant"
"Never got a call to say the tech was still coming. I had to call "
"Everything went smoothly - don't expect me to type again, that's why most people blow off surveys..."
"Ron does a great job servicing our system."
"Ron has the desire to do the Best job, Please the customer. He has knowledge of product which helps him explain what may need to be done. And he efficiently completes the...
"Marty was knowledgeable, polite,
Explained everything well and did a good
"When I had a question I received a clear response that was easy for me to comprehend!"
"The technician knew we would be gone for a couple months, so he mentioned he would turn the humidifier off. Told us to turn it back on when we returned home."
"2nd time around was done very very well"
"no time. good communication."
"Very detailed and great at explaining all aspects of the service work."
"when the technician left, I checked my thermostat. To my surprise it registered nothing! I managed to catch the technician before he left, and he came back inside and d...
"Good service..on time..did the job..polite. Far better then the Tech last fall. I almost called and asked that he not be the Tech this time."
"Martin is awesome!"
"I wasn't scheduled until the end of December and was called early when there was a cancellation."
"Our furnace was down after hours and we had a technician there promptly"
"Martin is very friendly and professional, and arrived ahead of schedule!"
"Fixed it quick"
"The tech seamed lost when working on the furnace. He had to call another tech for help.He was here about 4 1/2 hours."
"Mark was very courteous and helpful"
"service was done in timely manner"
"Randy was the best technician I have ever had visit to do service. He explained my questions with ease and great understanding. I am very appreciative of his great servic...
"Did good cleaned up."
"I'm satisfied. The tech was good. The lady on the phone was good. I don't fill out surveys so I'm doing more than normal by going this far. In the future, if I'm sati...
"Cooks have always treated us right. When we did have a problem Cooks was spot on in getting the matter resolved to our satisfaction. We appreciate the care and service C...
"courteous, efficient, willing to explain."
"sent all the information on the customer service website about this service call. They are sending someone out 11/4/15 to do what the first tec didn't do 10/31."
"technician talked too much"
"Service man found the problem and fixed it within minutes."
"Very friendly and knowledgeable service technician "
"Mike answered my questions and helped me understand the problem. He was very professional and solved our problem along with finding another one which I am grateful he di...
"Arrived at 8 a.m. and completed cleaning the furnace and air unit by 9 a.m. Is this unusual? Usually it's a 2 hour process when both are being cleaned. Very quick."
"Courteous, through, tech. Checked all areas to be certain problem was taken care of and would not require another Call back."
"service man very polite and informative---timely"
"down to earth good work honest and friendly"
"The technician was an absolute professional. Very knowledgeable and polite. "
"if this is for technician Randy, then the survey will be all 10's!
"Randy was very informative about his work on my furnace, and about the company! I was not happy with an earlier technician who was impersonal and told me I needed this ...
"Randy was very professional, friendly, honest and I feel he did a great job when servicing our furnace. "
"Professional and courteous employee. "
"Very polite and profesional"
"My technician has always been personable, knowledgeable, and helpful with advice and with my welfare in mind."
"Technician was efficient and friendly"
"Prompt service, courteous and knowledgeable technician"
"Professional, thorough "
"The guy who came for my regular contracted service was a bit impersonal and kept telling me all kinds of costly items that I should install. I have been with your compan...
"Ron, went out of his way to give good service on our air conditioner "
"quick response to my service call."
"Same day service with repair completed within 2 hours of initial contact. Technician was knowledgeable and courteous."
"smoothnerss opf operation"
"Your technician not only took care of every detail, but explained clearly what he was doing and answered my questions. "
"Joseph was very thorough and explained everything very well. He was very polite and personable."
"prompt and professional"
"The service technician diagnosed our air conditioner's issue within a few minutes of arrival, seemed very knowledgeable and friendly."
"Very good and nice."
"On time and corrected (installed) part in a timely fashion"
"tech did a fine job, was courteous, respectful, informative"
"Martin,the technician was very thorough in answering any questions I had."
"Mike was very pleasant to talk to and very helpful in explaining things to me. I would ask questions and he was knowledgeable to help with understanding what I needed. He...
"Several years ago, Mike was sent here to do the maintenance. He has done such a great job, I requested to have him be the one to come here for everything. He is very th...
"Friendly, knowledgeable, took his time."
"got the job done quickly and did a good job"
"They have always done a great job and always explain the work done and ask me if I have any questions."
"Very thorough "
"The technician was outstanding - very courteous and friendly. He took the time to fully explain his quote and also offered recommendations for maintenance. I appreciated ...
"He was on time and very efficient "
"Friendly courteous and thorough"
"The technician was prompt to arrive and did a complete job."
"The service rep was cordial. He discussed our present status with our system and what we could expect in the future. He was good at the work he did"
"Ron is such a GREAT technician ... He is always very friendly, prompt and on time, and is a very knowledgeable technician."
"He was just very thorough in everything that he did.
"Joe was very nice and curteous, he got the maintenance on our air conditioner done in a timely manner."
"No company is perfect"
"good work & very polite"
"Been to my house before so he knew what and where to go. Very friendly"
"The technician (Eric) is the one I prefer. I would like him every time. He is extremely pleasant and very knowledgeable. He knows my financial circumstances and doesn'...
"Great technician, knew what to do."
"The technician was straight forward in letting me know my options on my old furnace."
"Mike's a good man. For me, once I have someone I like and trust I wish to maintain that connection. Please see that all future scheduled appointments, which I've reques...
"HE WAS VERY INFORMATIVE, ANSWERED MYQUESTIONS AND PUT ON SHOE COVERUPS. "
"Randy was very efficient, helpful and polite, AND SO HAVE
BEEN ALL THOSE WHO'VE COME TO SERVICE the equip-
ment. Some have also addresed problems others have missed."
"he was very professional. New what he was doing.
"your techs are always very professional. I have always had nothing but good service from BW/Cook. Thank you"
"Quick and efficient."
"Prompt; friendly & did exactly what he came to do. "
"Ron is very thorough and courteous, "
"I didn't feel that the tech knew what he was talking about."
"He was very professional and explained what he was doing."
"have not used the air conditioner yet. Cannot answer completely"
"did agreat job"
"Martin....... We were impressed by Martin. Very professional and informative about our system."
"Man seemed knowledgeable and kept the areas clean where he was working. "
"Service guy told me what he was doing and was very curtious"
"Quick response and quick assessment/correction."
"Randy went the extra mile to eliminate the vibration in our blower . Our unit is now quiet as can be!!!"
"Service provided by technicians was fine. Scheduling and following requested scheduling was TERRIBLE!"
"Durville worked on the boiler and explained to me what he was doing"
"Caleb was polite and knowledgeable about questions that I had arrived on time"
"Because he is friendly and knows what he is doing.. We like Marlin"
"Kept me informed at every step in the process. Answered all my questions."
"David did a very thorough job. Very professional"
"Except for the fact that I had to wait from Saturday evening to Monday evening so two techs could do the job the service was very good."
"Polite and quality service with excellent explanation "
"Very polite and answered our question to the point where we are going with his advise and get new ducking installed."
"Daniel did the thorough job I was expecting."
"Techs performed work promptly and professionally."
"The technician, Corey, was very knowledgeable and courteous."
"All of the technicians who have visited have been professional and kind."
"Corey was very efficient, thorough, and polite."
"Very knowledgeable of his job"
"I appreciated the phone call that he was on his way. I can finish or put aside what I was doing to answer his questions when he gets here"
"Technician was on time, worked efficiently and neatly."
"The serviceman was prompt and efficient, kept me informed of what he was doing, and explained clearly any work that might need to be done in the future."
"top notch! from call to arrange appointment to service call - always red carpet customer service"
"Nate was very professional and courteous."
"Very professional "
"It is always nice to have Chris here to perform the maintenance on my furnace and air conditioner."
"My system is 17 years old. The tech went over the options as to repair versus
replace. The sales person went over my options for replacement units. I feel confident t...
"Came on time, did his job, was pleasant."
"The service technician was thorough, explained everything and was very cordial."
"Tony & Brandon did a terrific job spent time telling me things I need to do in the future both were very nice & helpful"
"Honest and friendly."
"Blake was very courteous and did his check of the system very efficiently. He asked us if we had any issues or questions. "
"Did a good cleaning"
"Eric Was very Knowledgeable and explained things"
"He was not very sure of the furnace that we have, and told us to purchase our own filters as the truck doesn't have every one in stock. One would think that the truck wou...
"Ira was very Professional"
"Blake was on time, courteous & was efficient."
"Courteous and knowlegeable"
"Took plenty of time. Explained everything he did"
"Tech arrived on time. He knew how to handle the repair quickly and professionally. He took care to respect my home by wearing shoe covers and cleaning up after his work."
"Very prompt and courteous"
"Michael seemed unexperienced compared to previous, older technicians. He seemed to be in a hurry, and failed to install the pull-put power plug on the outside condenser u...
"He came in the time scheduled. He had to go get freon for air conditioner."
"Durville is very knowledgeable, informative, and polite "
"Very good about explaining everything he was doing and answering any questions."
"tony was very friendly and the service was great."
"Went beyond expectation!"
"Service man informed me that wood base under water heater is wet & showed me. Gave me quote for $1350. Next day base was totally dry & has not shown any signs of leakage....
"You always provide us with great service. I feel confident when you leave that my system is in good working condition."
"Rafael come on time, was courteous and went right to work."
"The technician was very courteous and explained what was being done. Took a lot of time to clean everything and service our furnace etc."
"The rep was very knowledgeable, courteous and informative."
"Service on air conditioner done at the appointment time. Service technician very professional and courteous. Technician wanted to be sure we had no questions or concerns...
"Eric was friendly, arrived on time, efficient and most of all, I felt I could trust him. "
"service technician did an great job."
"Billy Stafford was very professional and efficient."
"Good job, thorough"
"Tech was very professional and frindley."
"On time & friendly"
"Very professional & courteous."
"Great job...Nice guy"
"Dan was prompt, thorough in his explanation and very very pleasant=very professional"
very courteous and polite"
"Technician came out on the night before Easter since my a/c was not working and was friendly, professional, and quick. He repaired a minor issue with minimal expense to ...
"Good service, friendly, On time"
"He seemed very professional and didn't waste any time. He was very respectful, even to wearing his little booties, which I appreciated since it was wet outside."
"David was very personable and professional. He called right at 8 and let me know when he'd be here. He quickly checked the the house and gave me a price, then got right t...
"Cory explained what all he did, why I needed a new furnace filter, and he was very friendly and professional."
"Tech was very professional and explained everything"
"Eric was very knowledgeable about what he was doing. He show me the items that needed repair and explained everything that he was doing."
"Technician was very thorough and professional "
"Chris did a great job and answered my questions "
"Service call was on time. Rafael was very friendly and helpful and answered any questions I had. Did a great job. Would recommend Rolf Griffin."
"Thermostat still not programmed correctly."
"Blake was very friendly and knew his job and knew what to do."
"He was clean,polite, and did a very complete job.
"Technician was on time. Called ahead was polite and explained what he did while he was hear"
"My air-conditioning system was checked and found to be in good condition."
"Your Tec's were very courteous and knowledgeable of there job."
"Called ahead; came on time; Polite; seemed knowledgable."
"I appreciate an experienced technician, straightforward information and quality work! "
"Billy was very thorough and knowledgeable changing parts that needed changing."
"Technician appeared thorough and knowledgeable"
"Cory was very professional, as well as very friendly. He took time to check everything out and give us all the information we need for now and in the future."
"Your service guy was very nice he did a thorough job "
"Very knowledgeable and helpful "
"told me my a/c was not repairable. Salesman came out next day and gave me a quote that was $1000.00 higher than two other quotes. When I complained, he said he would ta...
"On time, friendly and showed respect. "
"Very professional service and sales person."
"Chris was hood at explaining things to me"
"Marvin did the most thorough job of any service man that has come to service that I have ever seen."
"Technician called before arrival and was performed services within time frame convenient for me. He is polite and thoughtful."
"Technician was very knowledgeable and friendly. Sherri is the correct spelling. Not sherry."
"He was on time, worked hard and was very knowledgeable."
"Cory did all the testing and maintenance that was required"
"You people at thieves!!! I am on a service plan where I paid $180 for three service calls. This call was my A/C annual service. You charged $112 for a capacitor that ca...
"Joshua was great. Very helpful and pleasant."
" Technician was knowledgable, personable, and thorough. "
"Technician provided thorough service. He took the time to explain everything carefully and completely."
"Very thorough and courteous."
"I've dealt with Daniel multiple times. He's always Courteous, knowledgeable plus I feel Honest in his assessment of my system . First time with George found him personabl...
"Tech was prompt and knowledgeable"
"Work was professionally and well done, but technician didn't show up between 10:00 and 12:00 pm, but between 2:30 and 3:00 pm forcing me to cancel plans for the afternoon...
"quick and efficient."
"Joel was very efficient and friendly."
"Answered all my questions"
"Joe Hiatt was prompt, understood the problem quickly,and through in his inspection of the rest of the plumbing. Explained the need for a new sump pump. Was gone about 2...
"Chris was very personable, on time and explained everything I needed to know. "
"Service technician was very professional and knowledgeable. "
"he appeared to be more thorough than most in the past from the previous operation and he was extremely friendly."
"polite, knowledgeable, effecient"
"The technician was prompt, thorough, and friendly."
"Eric was prompt, courteous, knowledgeable, and thorough."
"He was very friendly and efficient and helpful."
"They explained what they were doing and answered questions about equipment. There was a problem with the hot water valve they resolved later in the evening"
"Joel was very polite. Seemed like he knew his stuff. He was very sympathetic to my situation at that time. He ordered a part for me and Returned a few days later. "
"He was efficient. He was knowledgeable, nice."
"Because Josh was on schedule, telling me everything he was doing. Also my wife have allergy problems, he suggested what I should do. "
"QUICK AND QUIET"
"Daniel T a very good and personable tech. He takes the time to answer your questions during the twice a year maintenance tune up. He keeps our 14 year old units in great ...
"I had an broken seal on the water heater, Kyle was on call the night of the event, and he set up all the info. for an installation the next day. Kudos to him. "
"Arrived on time, called first, was professional, courteous, and knowledgeable."
"Good service, good employees."
"The techs were very friendly"
"Friendly advice and service"
"On time, very efficient, left things the way he found them."
"Service is always excellent"
"He was very good and knew what he was doing"
"Michael was prompt, courteous and communicated what he was doing."
"He called ahead; was on time; put covers on his shoes when he came in and out of the house; explained furnace filters to me in layman's terms; was professional and did a ...
"quick and quiet"
"Billy was sent instead of Richard. Billy was very courteous, efficient, and seemed to do a good job of servicing my air conditioning system. "
"Tech Daniel T is very knowledgeable about our 14 year old heating and air units. He takes the time to explain any questions you may have. Friendly and personable. When we...
"On time, respectful"
"Job done well clean & neat "
"HE came on time did the job efficiently and was courteous"
"Tech seemed very thorough and careful."
"technician very respectful of property, fix issue that has been in place for a while (leak from furnace)"
"The technician arrived on time, and phoned ahead to be sure all was on schedule. He did the work thoroughly and carefully."
"Tech on time, quick, polite, and knew what needed to be done to fix the probem."
"Came promptly, fixed problem."
"He did a great job"
"Mike was cheerful and very informative about my air conditioning unit. He had helpful hints to be cost efficient . He's definitely a five star rep. "
"Professional & thorough "
"On time and knew what he was doing ."
"The tech had a filter on his truck! "
"(1) Knowledge of technician...I explained the symptoms and he diagnosed the problem accurately immediately, then fixed it.
(2) Speed of response to my call."
"Alex was very professional and explained everything well."
" Very pleased with his service. "
"great service technition"
" The service was great, but we purchased our sump pump from Service experts in the same part had to be replaced again which is very concerning."
"technician did workman like job."
"Both technicians were courteous and professional."
"Prompt, did the work, answered our questions."
"Technician spent a lot of time going over the system and its functions. It is a new system and some techs might just assume it is ok, he did not and tested everything."
"Arrived on time. Had needed filters. Work done quickly and efficiently."
"The service man was polite, did not blanch at the piles in the garage, and went about his work efficiently."
"Second time he been at my house for different reason very professional and explain everything he did and what he seen under my house"
"Chris was very helpful in explaining the steps to repairing out heat pump and the various options for repairs."
"Prompt, thorough service."
"Rolf Griffin has been servicing our HVAC systems for 27 years. If you weren't wonderful, we would have parted ways long ago"
"Technician was very knowledgeable/helpful during this service call. Displayed great demeanor, very personable."
"Service person was very polite and kept us informed as to what he was doing."
"In an email I was offered the opportunity to schedule online. However, online all times are listed not just available times. So of course the time I picked wasn't availab...
"Arrived on time and done a great job. "
"quality work and explaining all issues affecting our equipment"
"I asked the technician to start the water heater flush before looking into the other items- he did the other items first; if we did not have a bucket for him to place the...
"Very helpful and explained problem and how to correct it and avoid doing it again"