When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you choose.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioning repair company online. While you’re there, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are valuable when looking for an AC repair service. Find out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a good experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re prepared to come to you for an additional fee. Diligently weigh your local companies before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and find out if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to high-quality workmanship and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any professional, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Ask for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service likely has the experience necessary to handle complicated HVAC breakdowns. Find out how many years the company has been operating. Then, ask a professional whether they have previously tackled the problem you need fixed. Such experience is essential to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you find a company that offers competitive and honest prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trusted companies provide thorough and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you move forward with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be a challenge. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Elkhart.