Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh community who told us about a special project he was planning for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, also known as brittle bone disease. She depends on a wheelchair to get around and her house was not wheelchair accessible, mainly due to the size of the equipment. When Jimmy became aware of the situation, he thought about remodeling the Tracy family’s home to make it entirely wheel-chair friendly. But because of the age of the home, the task was going to be more work than he initially planned. Not yet defeated, Jimmy decided to try transforming the Tracy family’s carport into a wheelchair compatible living area, which would contain Kyla’s own playroom, bedroom, bathroom, and kitchen area.

Thrilled to have a working plan, Jimmy started contacting local contractors, including electricians, building supply companies, and plumbers and they all said they would be thrilled to help and contribute services and supplies. He asked Service Experts of Raleigh for the heating and AC portion of Kyla’s new mini suite. A couple of Service Experts employees went over to learn more about the renovation and were amazed by how intelligent and sweet Kyla was and they knew they had to contribute.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and AC equipment for his daughter’s new mini suite, but with the help of Lennox and RE Michel, Service Experts was able to present Kyla’s family a bill that said:

“We are more than honored to present you with a total heating and cooling system at no charge as long as we can all get a hug.”

The staff at Service Experts of Raleigh were over the moon to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But it’s not over yet. The Tracy’s are trying to purchase a wheel-chair friendly vehicle to better transport Kyla and her family. To read more or to contribute to the Tracy’s van, please click through to their GoFundMe account.

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