When you want heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee individually. A number of companies you’ve worked with in the past may have combined the trip charge and diagnostic fee, but we feel we can offer better value by separating the two.
A trip charge covers the cost for a qualified plumber or HVAC technician to come to your home. Sometimes called a service call fee, this cost is the initial rate for delivering our technicians, equipment and expertise to your front door. If you’d like to avoid trip charges in the future, you can look into registering for one of our membership programs.
The diagnostic fee is made up of the services required to determine the root of a problem. With plumbing, this may consist of scoping. In HVAC repairs, it may involve taking a look at the inside of the cabinet. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for the repairs, the diagnostic fee would be rolled into the repair costs. That said, you are charged for the diagnostic services alone if you choose not to.
In most cases, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work concerned with assessing the issue and figuring out a plan for repairs. If you’re paying for repairs, you won’t notice the diagnostic fee as it’s rolled into the cost of the repairs.
Some other plumbers and HVAC companies charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we have two separate fees. This helps us to price our services in the fairest available manner.
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