What to Expect During an AC Repair Appointment

June 25, 2016

So, all of a sudden your AC system needs repair at your Elkhart home and you don’t know what that entails. It’s nerve-wracking enough to welcome an AC repairman into your home, but then to wonder what they’re going to do tends to add even more unnecessary stress. No worries! BW/Cook Service Experts Heating & Air Conditioning is here to fill you in on the standard air conditioning repair process so you’ll be prepared when an expert air conditioning service technician needs to visit your home.

It Starts Simple

When the repairman arrives, the first thing they should do is ask to see the thermostat. It might seem silly, but they need to inspect it to verify that it’s not merely a thermostat settings error. The service tech will confirm the thermostat is set to cool and then reduce the temperature to see if that will start up the air conditioner. A defective or incorrectly connected wire could be the culprit that’s preventing you from having a comfortable home.

If there is still an issue, the technician may need to look at your circuit breaker box. They might switch the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The service tech will then likely ask to see the AC system. Same as a doctor, the technician will begin their trial and error diagnosis process. There are multiple factors that could be the reason for an A/C system that isn’t running properly, and it’s up the service tech to examine all the possible sources starting from the most normal issues to the least. The diagnostic process could take anywhere from five minutes to sixty, and sometimes longer.

During the AC diagnosis, they will probably check the air filter to verify it’s not blocked or needs to be replaced. They will inspect your air conditioner’s refrigerant levels, confirm the air condenser fan is circulating properly, make sure that the size of your air conditioning system is right for the size of your house, and inspect the electronics, safety controls, and wiring.

Have answers, will fix

Once the air conditioner repairman has determined the problem, he should explain all your choices to you. The discussion will usually start with the service tech explaining what the problem is, what part (if any) went out, how or why it failed, and what function that part has for your air conditioner.

The technician will then go into your choices, which will entail changing out the part and resolving the trouble, but could also include upgrading parts of the air conditioner, the air conditioner itself, or your entire heating and cooling system. In particular cases, it may make more sense to invest in an entire new HVAC system, particularly if the A/C system is past its prime, or susceptible to breaking down again and end up with you spending more on air conditioning repairs by the time it’s all said and done. The service tech will explain how much time, effort, and cost it will take to resolve the issue.

The technician might now explain what could have been done to prevent the issue or part failure and how to avoid a future problem from happening. This typically includes proactive maintenance, which not only helps prevent an AC breakdown, but in most experiences also keeps your air conditioning warranty valid. Most expert AC repair centers will offer an annual maintenance plan so you don’t have to stress about making future AC tune-up appointments for your HVAC equipment.

Lastly, they will discuss the process for repairing the failed part or correcting the problem. If you decide that A/C system repair is better for you than buying an upgraded A/C system, the service tech will order any parts needed and set up your follow-up appointment to fix the AC. Or, if the part required is already accessible on their vehicle, they will move forward with the air conditioner repair work with your consent.

Keep in mind that throughout Elkhart you’re in good hands with BW/Cook Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have received extensive background checks so you can feel confident with the people we send into your home. If you ever think of any questions about your HVAC equipment or what to expect with your air conditioning repair, give us a call around the clock at 574-218-6404 and we’ll be happy to discuss the process.

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