What to Expect During an AC Repair Appointment

So, suddenly your A/C needs repair at your Elkhart home and you’re not sure what to expect. It’s nerve-wracking enough to let an AC repairman into your home, but then to wonder what they’re going to do tends to add a whole other level of concern. Not to worry! BW/Cook Service Experts is here to fill you in on the basic AC repair process so you’ll be prepared when an expert AC service technician needs to visit your home. 

AC Repair Starts Simple 

When the technician comes to your home, they should initially request to check your thermostat. It might sound silly, but they need to check it to confirm that it’s not merely a thermostat settings error. The technician will confirm the thermostat is set to cool and then lower the temperature to see if that will start up the air conditioning system. A faulty or improperly connected wire could be all that’s preventing you from having a comfortable home. 

If there is still an issue, the technician may ask you to see the circuit breaker box. They may set the circuit switches to off and then back to on to see if that resets the system. 

Getting to the nitty-gritty of AC Repair 

The technician will then most likely ask to see the air conditioning equipment. Like a doctor, the technician will begin their trial and error diagnosis process. There are several things that could be the cause for an air conditioning system that isn’t functioning properly, and it’s up the technician to inspect all the possible reasons starting from the most common issues to the least. The diagnostic process could take anywhere from 5 to 60 minutes or more. 

During the AC diagnosis, they will likely check the air filter to confirm it’s not blocked or in need of replacing. They will examine the AC refrigerant levels, confirm the air condenser fan is rotating properly, confirm that the size of your air conditioning system is appropriate for the size of your home, and inspect the wiring, electronics and safety controls. 

Once the AC repairman has diagnosed the issue, he or she should explain all your options to you. The conversation will usually start with the technician explaining what the issue is, what part (if any) failed, how or why it failed, and what function that part has for your air conditioner operate}. 

The repairman will then go into your choices, which will include replacing the part and correcting the problem, but could also include upgrading parts of the air conditioner, the air conditioner itself, or your entire heating and AC system. In particular cases, it may make more sense to invest in a whole new HVAC system, especially if the air conditioner is past its prime, or likely to break down again and end up costing you more for AC repairs in the end. The technician will explain how much time, effort, and cost it will take to fix the problem. 

The technician might at this point explain what could have been done to prevent the issue or part failure and how to prevent a future problem from happening. This usually includes being proactive with annual maintenance, which not only helps stop an AC breakdown, but in most cases also keeps your air conditioner’s warranty valid. Most expert AC repair companies will offer an annual maintenance plan so you don’t have to think about making future HVAC tune-up appointments for your home. 

Lastly, they will explain the process for repairing the failed part or resolving the issue. If you decide that air conditioning repair is better for you than investing in an AC system upgrade, the technician will order any parts necessary and set up your next appointment to repair the air conditioner. Or, if the part required is already available on their vehicle, they will go ahead and start the AC repair work with your approval. 

Always know that throughout Elkhart you’re in good hands with BW/Cook Service Experts. Our technicians are ACE-certified and have undergone extensive background checks so you can feel comfortable with the people we send into your home. If you ever have any questions about your air conditioning system or what to expect with your AC repair, give us a call day or night at 574-218-6404 and we’ll be happy to discuss the process.