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We Can Repair Any Kind of Gas Fireplace in Elkhart

All of our specialists are ACE certified, which means they’ve finished rigorous education to better meet your needs. And all of our outstanding work is backed by a 100% Satisfaction Guarantee for a year.*

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Burning fireplace

Keep Heating Simple

Gas fireplaces make adding heat to your Elkhart home easy. Just move a switch or press a button for immediate heat.

They’re also relatively effortless to use. Unlike their woodburning counterparts, there’s no need to put in firewood or clean up ashes. But like any other natural gas systems, these fireplaces need regular tune-ups to help them run efficiently and avoid malfunctions.

When your fireplace won’t ignite or won’t stay on, the Experts at BW/Cook Service Experts can help. Use our easy-to-understand tips first. If your fireplace still isn’t running correctly, give us a call. We can take care of any model.

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be several causes why your fireplace won’t start. Take off the ornamental plate beneath your fireplace to get at its parts.

  1. Is a breaker tripped? Check your home’s electrical panel and adjust breakers as needed.
  2. Is the gas working? Ensure the valve is in the “open” setting.
  3. Is the pilot light burning? If it has been extinguished, follow manufacturer instructions to relight it. Fasten the vent cap to stop drafts from extinguishing it.
  4. Pilot light lights but won’t stay on? There could be a problem with the thermocouple, a metal safety sensor that controls gas flow.
  5. Pilot light stays lit but fireplace won’t light? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.
  6. If you think there’s a problem with the thermocouple or thermopile, get in touch with us for help.

Fireplace is Making Odd Sounds or Smells

  • Rumbling or roaring noises? Adjust the flame and vacuum the burners once they’ve totally cooled.
  • Grinding or shrieking sounds? Have BW/Cook Service Experts repair or put in a new blower.
  • Funny odors? Clean the fireplace’s interior and flue using the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, open windows in your home and call us right away.
Person cleaning a fireplace

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it run more efficiently and avoid pricey breakdowns. It may even help it work longer.

  1. Make sure your fireplace is totally cooled.
  2. Turn the gas off by rotating the valve to “off.”
  3. Pull out the gas logs, examine them for cracks and clean them with a soft-bristled brush.
  4. Extract the lava rocks, vacuum them separately and get rid of soot with the brush.
  5. Clean the interior of the fireplace with a vacuum hose attachment.
  6. Rub down internal edges with a wet cloth. Use warm, soapy water to get rid of dust or soot accumulation.
  7. Return lava rocks and logs in the same design.
  8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can scratch the glass or cause it to break.
  9. If you have a vented gas fireplace, take a look at the outside vent and discard debris such as leaves or bird nests.
  10. Ensure your carbon monoxide detector is functioning correctly.

Schedule Annual Maintenance Today

Once your fireplace is heating again, enroll in regular maintenance with us. These checks can potentially find problems before they begin. We’ll test your components for damage. We’ll also make certain there aren’t any leaks and that pressurization levels are right.

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