"Technician kept me aware of every decision and outcome of the work."
"Appreciated how the technician explained the problem and guided me as to future prevention"
"Tech. said needed to order parts. Have heard nothing and problem is not fixed."
"Efficient, friendly, took time to explain details."
"Everything was done in a professional manner."
"always the best service. show me respect for me & my property.."
"Installation service was excellent. Service was provided efficiently and the service expert was very nice.
However, I do have different feelings regarding the sales per..."
"was very beneficial and explained / showed what was required"
"Tech was great... knew his stuff and resolved the issue quickly"
"Explained what he was doing, efficient, friendly."
"Marty was knowledgeable about the furnace and gave us good advice on this contract and ongoing service making it more affordable for us."
"very business like and knowledgeable"
"The technician arrived when he was supposed and did his work quickly."
"Because Ryan was very professional, polite and very conscientious about his job."
"very efficient and business like"
"Everyone from scheduler to technician was pleasantly helpful."
"I feel that we had good service from our technician.
"Joel always does a great job"
"The technician was running late and someone from the office called to let us know he was going to be late. I appreciated the call even though I had to find someone to be..."
"He was on time, efficient and respected our time and space."
"This same problem has happened 2 years in a row at almost exactly the same time, and yet no problem was found. We asked what we could do to prevent it happening again, a..."
"He was friendly, helpful, informative. "
"Joel was very professional and helpful."
"Prompt service. Competent and friendly service person."
"Amiable, honest, knows the equipment, gets the job done"
"Again, the items that were needed for the service were not available for the scheduled date, and we had to reschedule the date for the service. "
"Marty arrived in the scheduled time slot and did the inspection of our furnace in a timely manner."
"Very polite and thorough technician .
"Service tech was very courteous and knowledgeable."
"The technician's visit was of the thoroughness and high quality that I've come to expect from your organization, he was was courteous. However, the visit was a reschedul..."
"Joel was very nice and explained how things work with us being first time homeowners we were unaware."
"Derick was very thorough on explaining what our problem was and fixed it immediately."
"Randy wsa very logical and thorough. He explained his reasoning and action plan to me."
"Eric is excellent at his job. We ask for him to return when inspection or some work is needed."
"John was very friendly and thorough "
"I have waited a long time to respond concerning our last service call. While your service man was very nice, his conclusion was purely guesswork. He guessed that a cert..."
"We were very satisfied with the service provided. He explained to us very well about the work to be done."
"Very professional technician"
"Joel was polite and Mage a couple of recommendations and thoroughly checked out our equipment."
"He was very professional."
"When Ron does the service the service is always a 10"
"was very courteous and knowledgeable about my equipment "
"Andrew arrived for scheduled Heating maintenance. He was very professional, friendly and immediately went to work."
"Sam, the plumber always does a great job. He listened to me and went directly to the problem. He brought the hot water heater back into operation and monitored it to en..."
"Did not attempt to sell me things I don't really need. Very courteous and thorough."
"I was told that the service no longer includes the replacement of the filter for the furnace. This was always included before. Why did it change?"
"Our problem was taken care of within just a few hours of discovering it. From the first phone call until the repair was done all personnel were very friendly and professi..."
"Tech was right on time. He gave me a thorough explanation of everything he did and why he did it."
"Very pleased with the technician's professionalism, efficiency, and respectfulness."
"Effecient , and showed me a way UTILIZE THE FANS "
"Very Professional, courteous and efficient."
"Mr. Fumarolo (Ron) is a consummate professional. He is cordial, efficient and trustworthy. He knows about Geothermal systems which is crucial at my home. I am very ple..."
"Technician did a good job. "
"Thank you for actually sending somebody that wanted to service it "
"Quickly determined what the noise was that our furnace was making and explained it to us."
"Courteous and knowledgeable.
"Everything explained and any questions answered."
"He was easy to talk to and
Addressed our concerns and questions.
"Information was given to explain what needed to be done"
"Brian answered all my questions and he was very professional. He also respected my home and was very efficient. "
"On time means a lot to me."
"Andy was right on schedule which I very much appreciated. He was efficient, personable and professional."
"The service man was very professional and helpful."
"Andrew did a great job taking of the maintenance today. Very respectful to me and my home."
"Michael did a thorough job."
"Friendly, knowledgeable. and professional young man"
"Quality of work seems ok, so far, but technician arrived over an hour late and the job took longer than anticipated. "
"Derick knows his plumbing business, is efficient, polite, explains very well steps to achieve a satisfying outcome of his work."
"Friend on time explained everything"
"clean and professional. "
"courteous and effecient"
"As always he does a great job"
"Because the technician was very thorough and very friendly. He left the place very clean when he was finished."
"John was very professional, polite, and attentive to walking into a strangers house, as a stranger to the homeowner. He introduced himself and handed me his service card-..."
"We so appreciate your understanding, kindness and consideration. It has never been so cool and comfortable here. Stephanie"
"Service was excellent and quick. Service technicians were courteous and professional. Everything was clean and worked perfectly. Price was very reasonable and sales perso..."
"Rodney has been here before-always professional & dependable-does his job well. Nice to talk to."
"Technician friendly and knew what he was doing."
"Because I trust the technician."
"He came in. Did his job and left. "
"John was very friendly and made sure I understood everything I needed to know"
"Professional and courteous"
"He was very professional, very friendly. Completed what was to be done."
"This Tech has been at my house before and is very polite and professional and does a good job"
"He was pleasant, cheerful, and thorough in his work and explanations."
"Very professional. Friendly and prompt"
"Having the same service tech on a regular basis is beneficial because he is familiar with the equipment. I appreciate his expertise and his ability to explain things to ..."
"On time, friendly, professional"
"Andrew did more than I expected. He was so helpful and took the time to answer my questions. I will ask for him for all the services I need"
"good people, good service, professional, knowledgeable"
"he was quick and good at what he did. explain things as he went along"
"Quick and courteous service"
"Came a little early,very pleasant, very knowledgeable, missed doing something,called ASAP, was here within 15 min.
"I know his job is not one to be social but he wasn't very engaging."
"You did not service anything belonging to me. Repeatedly I have attempted to tell you I do not own that property any more and have no association with it. GET IT RIGHT!"
"When Andy arrived at house he was very sorry to here we were promised service for 8/19/17 and he didn't get called until 8/19/17 to come to our house.I had also called at..."
"Mike did excellent work."
"The tech was very friendly and answered questions."
"Luke, the technician, arrived promptly when I was told he would. He was courteous and efficient."
"John was very through and knowledgeable and did a great job!"
"service man did a good job and kept me informed on what he was doing to the system. "
"Quick, to point and very friendly "
"Technician did a very thorough job"
"Quick friendly and efficient "
"Came on time and performed the work efficiently."
"Very professional, and courteous. Does a very thorough job at servicing"
"Technician was fine. Person on the phone was a totally unpleasant experience!"
"He was very polite and personal."
"I was given important information regarding my system."
"The technician did a very good job and that is very much appreciated."
"Like the fact that I get the same technician so he is familiar with the layout of the house and the location of the various thermostats and air handlers. "
"Quick and efficient service"
"He was very polite and he didn't try to sell me everything under the sun for our furnace that isn't necessary. I would like him to be our technician again."
"Me Rhoades explained everything he was doing. He was a professional going about his work efficiently."
"The technician arrived on time, was polite, tidy and got right to work."
"My technician is like family. I look forward to seeing him every year."
"As a customer disappointed scheduling for routine service requires two months lag time"
"on time and friendly tech"
"Came to the home quickly and knew the problem right away. Gave me options before fixing it."
"Technician was on time, courteous, and did a great job."
"Friendly, knowledgeable technician"
"Very knowledge and professional"
"Ronald was very friendly. I appreciate the fact he was very helpful and kind. "
"The young man was very pleasant and helpful. "
"The technician was helpful in answering my questions and being specific about what he was doing."
"professional, polite, answers questions, on time service"
"professional, thorough, courteous"
"Pleasant, did his work efficiently,. "
"Did his job in a professional manner. Answered all my questions."
"Took time to clean inside units, installed new part and made sue it worked"
"Very efficient, on time, reliable"
"The technicians were very thorough!"
"Timely. Courteous technician. Knowledgeable."
"checked inside and outside"
"excellent service technician. A/C working fine."
"very courteous and resolved the issue"
"Very efficient in performing the work. "
"You were able to come out to the house the same day of my call and the service man was very quick"
"Very polite and took great care to locate, diagnose, and correct the issue."
"Last two plumbers I have had at my home were outstanding. Would suggest that they both get raises. I would if they were my employees! Trust that will happen!"
"Dave was very friendly and courteous. He got the job done in a timely manner."
"Ron was professional and thorough."
"Was very polite and did a great job explaining things."
"friendly and efficient service."
"Tech did job efficiently and answered my questions"
"Martin was very knowledgeable, personable,and concerned about the workings of my present air/furnace equipment in my home. You have a very special employee.Keep up the g..."
"Very quick response time. Courteous, knowledgeable technician, Sam. "
"the problem was solved fast"
"Ron is very thorough. We have always been pleased with his work and we always request him for our regular maintenance service ."
"Our appointment window was 2-4. Nobody called until 4:15 to tell us they were running behind. A tech did not arrive until I believe after 5:30. Given the circumstances, I..."
"Great service. Technician tried to save me money instead of trying to find ways to charge me more."
"Service technician was very informative, thorough and courteous, and answered any questions I had knowledgeably."
"the technician was very courteous and on time. Explained what needed repaired and why. "
"The tech was professional "
"came on time. very efficient"
"The technician left to get a part after disconnecting the water line and water was leaking out the line under the sink. It ran down the wall onto a shelf and onto the flo..."
"Didn't clean air condition out of debris. That makes me think if it was really check at all, I was not watching him work. I check after he left.
"Arrived on time, efficient and work done with little interruption."
"We just like the service we have received over the years."
"The service technician was wonderful. He was later than I expected though. "
"Cooks prices for rebuilding kitchen faucet and shower control seemed rather high!"
"I can always count on good service at a reasonable price"
"Tech is professional, efficient, and personable."
"very detailed, informational, and courteous"
"Friendly, efficient, provides good information to make informed decisions."
"Mike has been at our home before and does a fine job. We are seldom home and trust the Cook team in our home when we are not here."
"very polite and informative---familiar with from prior visits---always satisfied with serice"
"I trust the tech to be truthful and to check everything for safety."
"Martin corrected the problem"
"Erik took time to educate me and explain everything to me so I understood the problem. "
"Tech was friendly and knowledgeable. "
"I believe that the tech does a very good job of maintaining my equipment."
"You have always taken care of any problems I have had on a timely fashion and everyone has been very professional and explained everything to me."
"I always request Mike. The first time he came he did such a great job making me feel secure with the care of my furnace/air conditioner, I always want him to do the work..."
"Professionalism consistency and accuracy promptness and concern for our needs"
"Randy, our technician was on time, very personable, and explained exactly what he was doing. He also gave us some pointers on how we could save money going forward by do..."
"Nice guy, did the job quickly and efficiently."
"took the time to make sure the furnace was working properly
"Kept me informed of everything as he worked"
"SERVICE, ALERTED ME TO WAYS TO MAKE FURNACE/HEAT PUMP MORE EFFICIENT"
"The tech seemed to know his business. I am still getting heat from my furnace."
"All was good except left blower motor in the on position instead of auto"
"service was properly scheduled and service rep. was courteous and efficient. "
"I like being able to use the same service tech for my new furnace. Randy is familiar with the furnace and knows its "track record." He does a good job on the service an..."
"technician very friendly, informative,careful of the home"
"The technician was very friendly and showed me what he was doing and explained why"
"The last tech was very unfriendly and rushed."
"Courteous and thorough "
"The tech was very polite and respectful. Very professional."
"Ryan was very helpful by explaining the problems and repair issues we would face. I agreed the corrosion was excessive. He said what I understood had to be done."
"Came quickly and knew what was wrong. Fixed problem quickly. "
"Always do complete good job."
"arrived early and did a great job"
"Randy does an excellent job in communicating the issues or tips/pointers on taking care of our equipment."
"Our technician was great... very knowledgeable and personable. "
"The installers answered all my questions regarding my new furnace & air conditioner. "
"Martin our technician was great, very thorough and considerate"
"Tech was professional, courteous, and competent - and very personable. Q"
"It was a very good time.
"Everyone is very professional...from the scheduler/customer service rep to Mark, the technician. Due to an unexpected change, the scheduler was able to move us to the fi..."
"Because he did what he came to do and then cleared out!"
"Randy always does a good job when servicing our furnace or air conditioner.
He is very trustworthy. "
"He was friendly and went about his work efficiently. "
"this is the 2nd time this guy has been out, he's very professional, friendly and courteous."
"Technician came earlier than expected and was very nice. "
"Professional and courteous while completing work in timely manner"
"Martin is always very congenial and courteous, and patient about answering and concerns or questions."