BW/Cook Service Experts Reviews

"always do a great job"

"on time.friendly.clean."

"Derek explained what he was going to do to fix our toilet and then he showed me the outcome when he was done. He was friendly and knowledgeable."

"Kyle and Vincent were prompt, helpful and knowledgeable. We sincerely appreciate them being so helpful and informative"

"Technician was very courteous and knowledgeable."

"Toilet still seems wobbly"

"Joshua was very pleasant & got the job done quickly and without any trouble."

"Excellent technician"

"Derrick was very thorough."

"Always on time, friendly, quick and complete job"

"Did good work. Stayed on task. Good listener and problem solver."

"I love how I can call and I get taken care of more time than not that same day"

"He new his stuff"

"He did a great job adjusting performance."

"On, polite, professional and competent"

"Comprehensive service"

"Easy to schedule, right on time, I trust the tech"

"They were very professional"

"Chris is very friendly and thorough. Does a great job at cleaning the furnace."

"On time Work completed in a timely manner, He was pleasant and courteous"

"Everything that was needed was explained to us fairly simple"

"They were here quickly & got the job done quickly!"

"as always, great techs"

"Technician was on time & did a thorough job."

"I asked him to fix a drip in the bathroom He said he fixed it, it is not fixed Yet I paid"

"Martin did a great job, knew exactly what to do to fix the issue. Provided a sound explanation with background information to help me really understand the issue, and how to avoid it in the future."

"Ethan was pleasant and respectful of our property. Communicated with us in advance of arrival, thank you. Put booties on and very complete in communication on the condition of our furnace. Question: I failed to ask about the steam humidifier. Please let us know the status on this matter. We have had a specific gentleman who worked on and understands our unit. Is he going to be reviewing our unit?"

"All technicians were knowledgable and cleaned up after themselves."

"Quick service, great Technician"

"Felipe was thoroughly knowledgeable in the AC repair requirements and WiFi thermostat setup. He gave me a real sense of confidence in his work. I want him back for my maintenance!"

"Thorough maintenance visit. Advised me of some rust issues with my heat exchanger that may need to be addressed in the coming years."

"They took very good care of us today."

"Adam was amazing. He explained the process as he diagnosed the problem. He was very efficient, considerate and helpful."

"My issue was resolved quickly and the technicians were very good!"

"I felt overcharged $691 considering it was an easy fix and still had to pay $96 for nothing"

"The technician was right on time, fast, thorough, efficient and a nice guy to talk to."

"Very pleased with the service"

"Showed up on time and was friendly"

"He knew exactly what to do. He didnt think it would solve the problem but was happy when it did.."

"Ethan was very professional and answered all our questions and explained the thermostat and the humidity questions we had. He also sealed two or three areas where there was some condensation that we had noticed where the pipes were connected outside of the unit. He was diligent and got the job done. Ethan also changed the filter for us."

"Friendly, professional, and efficient."

"Finally got the problem solved even though it is costing the old woman a pretty penny!"

"They explained the problem so I could understand, they did not try to sell me something I did not need, they were very nice and polite."

"He explained what the problem was with my furnace and told me what was my options. Then gave us time to think about our decision. And answered any questions we had."

"Fast and pleasant first rate professional!"

"Guys did great!"

"Did not show for appointment."

"Good work and communication from Josh. Installed bathroom faucet within 1 hour. Very pleased."

"Christopher was very informative and knowledgeable in what he did and kept us informed."

"Good job"

"Courteous and knowledgeable"

"Never got a quote or call back"

"Jeremy was very knowledgeable and competent. Plus he had a great personality. He was friendly and funny. It is nice to have experienced people provide service in our home and feel comfortable around them because they are so personable. Thank you Jeremy!"

"I thought your technician would know what to do. He had to call AO Smith help line to figure out what to do. I could have done that and saved the service call."

"I found 2 screws next to my furnace that I had to replace and a pair of pliers was left behind next to the furnace. Pliers are on the bench on the front porch if someone wants to pick them up."

"Efficient, polite, arrived on time."

"timely response to my service call"

"Scott told me all what he was doing and told me about the membership"

"Excellent service."

"Jeremy went above and beyond with the repair to our leak issue."

"one hanger was not installed on refrigerant line. Outside window well cover was broken near condenser."

"He was very efficient and explained exactly the work that he was doing"

"On time. Pleasant. Got the job done to keep our furnace running properly."

"very knowageable"

"Jeremy sewed very knowledgeable and was able to quickly get the job done."

"Explanation of pump was not clear"

"Even though Logan wasnt able to find out what was wrong. He was honest with me and gave me some advice on what to do. I believe and trust someone who is honest and doesnt bs me. Thanks Logan"

"Y'all let me know when you're coming and. When you are done."

"Tech on time, very polite. He was very thorough and explained everything he covered. Didn't just rush the job. Found and then simply fixed several little things to help our system to continue running correctly. Glad he worked as a tune up/repair person, NOT a sales person."

"Awesome service"

"Responded immediately on a holiday weekend and had a new water heater installed the very next working day."

"Very knowledgeable, friendly and helpful."

"Very nice and good service"

"The tech worked hard to fix our issue,explained everything along the way."

"Within 3.5 hours, my AC was diagnosed, part was obtained and the AC was up and running. Doesn't get better than that."

"Martin is very knowledgeable in the area of his job. He explains what the problem might be and when finished, informed me of what he did to solved the problem."

"Dan was timely, professional and thorough."

"very knowledgeable and expert professional"

"because i wanted to"

"I wasn't home when the maintenance to our water heater was performed, but I assume the job was done properly. When I went to take a shower the next morning there was NO HOT water. I went to the basement to check on the situation and saw that the water heater WAS NOT PLUGGED IN."

"He was very friendly and answered my questions"

"Technician addressed our issue promptly and made sure it shouldn't happen again"

"We have had numer4issues with our systems over the 3 years with services. On every call we initiated service was prompt, professional and covered be the maintenance contract. In both homes I have with you."

"Technician went above and beyond for my comfort and satisfaction."

"Great Technician and speedy service."

"Went above and beyond to show why certain maintaince processes are done"

"Very satisfied"

"Very satisfied"

"prompt response,knowledgeable and polite."

"Seth was very courteous considerate because of my medical condition. He went right to work and accomplished the job in a reasonable time."

"Clearly explained furnace and AC choices and all of my questions."

"Brad was not in a hurry, was very thorough, and explained everything in terms that were easy to understand. He was polite and professional."

"Employee was on time, quick to figuring out the problem. To the point with solutions . Very knowledgeable and was straight forward. Helped with other issues and steps to prevent future problems."

"Professional, thorough, informative, knowledgeable, and polite. Answered my questions and did well."

"you always do a great job on our heating and cooling systems"

"Great technician"

"Came as soon as i called. Didn't take long to fix and was very polite."

"The service techs did a great job repairing my hot water heater. However the price I was charged was ridiculously high so adios B&W."

"BW was able to send a repair crew the next morning."

"Zach was friendly, professional, and courteous. He explained what he was doing and advised me of the services he performed."

"Kyle was on time, thorough and considerate. A very personable member of your team,"

"The technicians were friendly and efficient."

"Today your truck was in the area and was able to deliver a new filter I purchased, very much appreciated. Thank you"

"Paul was excellent at getting my sink drains running again, Im very happy with this. I was supposed to have it done on August 30th but he was held up at another job. I was unhappy with having to sit around and my appointment was canceled. I spoke with the manager and he took care of everything and made sure my job would get done."

"JR and Brad were both, while friendly, very professional, explaining things to me as they went. They took their time and answered any questions I had."

"very professional - we told him he didn't have to wear the shoe covers but he was nice about it and answered, its company policy."

"Very professional. Caine answered all questions and helped with setup of the thermostat. The installation was vey well done. Sam and Brandon were willing to assess all special requests I had and did a great job!"

"Derrick was great, on time and did a great job."

"Well done"

"Martin was very nice, thank you for the service of our air conditioner. Sue and Vito Palumbo."

"Patrick is a very competent young man. He came to service the water heaters and identified that my sump pump was not working. He promptly replaced it and saved me from a flooded basement."

"Took multiple trips to solve problem, but thankful for the support. During first trip more time was spent trying to sell me on service plans rather than addressing the problem. Also left and forgot to close my furnace back up. The rep who came out the second time (Felipe) was amazing and spent time tracking the problems in order to ultimately solve issue."

"Derick was friendly and efficient."

"John and Brad were both professional, knowledgeable, and friendly. They were very good about answering all of our questions."

"I'm always satisfied with the service/"

"Very informative, took his time explaining. Great customer service!"

"The tech was very professional, courteous, and he did not give up till he found the problem. I had another company out before, and they were not the same."

"The appointment was easy to arrange. Bradley was knowledgeable, friendly and through."

"Good job personable knowledgeable"

"Very quick and the tech knew exactly what was wrong"

"Logan and Josh arrived first thing in the morning as promised, and they fixed our leaky pipe promptly. Additionally, Logan identified a couple ares of concern and presented options for repairs. Logan even went above and beyond our expectations by assisting us in lifting our credit freeze so we could apply for an installment payment."

"Customer Service & professionalism."

"Zack is a Professional, curtious helpful, knowledgeable technician, explained the procedures and advised on helpful hints for continued reliable dependable system performance"

"everyone was very friendly and took the time to explain to me what the problem was and if i have that problem again what to do about it."

"John Rossman is a true professional. He knows his field and communicates his information with clarity and sincerity."

"Super nice guy and very professional"

"The thoroughness of the inspection of Kyle Emigh resulted in findings that only a trained technician would find by not rushing through a job and actually listening to the problems I was describing. Through this a repair and replacement plan was formulated by Josh Wiggins who with his knowledge and expertise and on site evaluation and through communication with his management team at the office reassured us we were in good hands. The professionalism and accountability to correct the situation is exactly why I have been a customer for over 31 years. I truly believe that whether you are a brand new customer or a 31 year customer you will get the service attention as if you were the only customer and your business matters and not taken for granted, hard to find that today in our current environment. This is done by loyal and trained employees who believe in the ownership of the business to back them when situations are discovered that need to be remedied.From the appointment with customer service to all the follow ups through confirmations of arrival to the introduction of who is showing up, information was provided promptly and accurately and arrival was on time, an absolutely seamless service call again. Thank you for peace of mind and reaffirming my choice to who services my HVAC and plumbing systems. Respectfully, Gary Kinchen"

"Quickly fixed the wrong size air conditioner unit. Antonio was friendly and professional."

"Great fast service. Great technicians. Polite courteous."

"Response to our call and explanation of the issue was great."

"Service was excellent. A/C was tested by last week's heat and worked very well. Only concern is that we pay for a filter replacement along with our tune-up and each new technician is uncertain as to whether to provide a filter; it would be nice if the system told the technician up front."

"Very helpful and very friendly. Thank you for good service."

"Felipe did a great job but unfortunately I still do not have AC, He had to go get a new part and he was given the wrong part and now I do not have AC for 2 more days"

"The sales rep was very informative helpful and worked out a great deal for me"

"From the time I called, until the time my air conditioner was fixed, was less than 3 hours!!"

"The technicians were knowledgeable and polite, and worked hard to make sure they figured out the solution to the drain problem."

"Polite gentlemen, great explanations, timely work!"

"Jeremy F. Did an outstanding job"

"Best salesman ever"

"On time. Work completed to our satisfaction. Very professional."

"Jeremy Franklin was terrific! Knowledgeable, kind, helpful, quick, super nice young man!"

"From the moment I first contacted your company the service was amazing! Compassionate, considerate, prompt phone staff!"

"I was very satisfied."

"The reclines time was great and the service was outstanding"

"Excellent response time excellent service every time. Thank you."

"Tech has been here before and knew my name and was very courteous."

"Seth is a very respectful man. Very knowledgeable"

"First of all, your dispatcher was kind and helpful and willing to get right on it, but secondly, Patrick Baumgartner was terrific: helpful, clear in his explanations, efficient, and is definitely the plumber I want to deal with from here on out."

"Scott was very responsive to our questions, seemed to be technically competent, worked quickly, and wore his booties in the house."

"Arrived on time, worked efficiently"

"Quick response time. Good communication regarding problem. Repaired quickly"

"Steve answered all questions and was very helpful in his presentation about different HVAC systems and how they affected the environment inside the home"

"Very knowledgeable answered all our questions very friendly"

"Great service and friendly staff."

"You were able to get a repair person out to fix my AC right away on a day that was going to be over 110 out. He found out the problem and repaired it quickly. Thank you"

"They were efficient, friendly and explained what was going on."

"Quick response to air conditioning unit not working on one of the hottest days of the summer. Yogi and Billy were very knowledgeable and helpful in diagnosing the problem, getting new equipment ordered and helping me get the best deal possible."

"very courteous and professional"

"Very friendly. Know what he was doing"

"He was thoroughly explained and he was very pleasant!"

"Zack was very efficient and shared his knowledge with me."

"Work was done in in good time."

"I wish that I had received better documentation in easier- to- read format. Paperwork that should have been completed and explained was not all done."

"Honesty, integrity, knowledgeable"

"Scott seemed very efficient, did his work quickly, answered our questions, and was very pleasant."

"Showed up on time and fixed the problem"

"very good"

"Prompt, courteous, asked if I had any questions"

"It was fantastic from the time I called about not having any air conditioners until it was finished"

"Service and knowledge great"

"Professional service and courteous representative."

"He was friendly and on time. He explained everything to me and answered my questions"

"Christopher was super friendly and pleasant. We always enjoy the techs that come to our house."

"Very friendly and knowledgeable tech"

"He was very knowledgeable and professional And he listens"

"Knowledgeable, professional, and quick"

"He found what was wrong"

"Did a good job."

"You guys are awesome. Hands down. I regret using a different company for my water heater install, I should have just come up with the extra funds and used you."

"Quick to respond to our issue."

"Explained what was wrong and how he could fix the problem and how much it would cost. Extremely nice!"

"technician was very friendly and efficient, very knowledgeable"

"Nosey"

"Courteous people, received a quick response, John knew what he was doing, and put our minds at rest that there was no problem"

"Pleased with the installation"

"Mr adam Palmer was very nice and did a good job fixing the problem and explaining it thank you Adam!!"

"My appointment today was how they normally go. Ethan was wonderful, very friendly and knowledgeable. Happy that my appointments are back to normal."

"The tech who cleaned the kitchen drain months ago came 8.8 he was the last one who worked on our sink. He said he could fix it but he was not hired to do pluming, just clear drains. He took photos. Then Angelina called and said he told her we needed new drain baskets or something like that~not true. Then Angelina was not in the office to schedule the appt w/ the correct tech later that afternoon. Mon. 8.14 at 7:20ish AM you called me to reschedule to 8.15. WAY too early to call!!!! Logan came w/ another tech. Was never introduced don't know who or why. Logan said that 'someone' was not providing all the correct info. as if we would take apart our sink and put a diff. gasket / seal whatever in and then call you all? He said he had to go get the washer. So both techs left in separate vans. The price of gas is high, why 2 techs in two vans? And then to leave separately to get a washer? Lots of $$ unnecessarily spent.Does that come back to the customer to pay? They both wore booties over their shoes which was appreciated and Logan was very nice. ALOT of confusion for such a small issue. BW Cook has been our preferred service provider since we moved to Elkhart 2 1/2 yrs ago. When your tech was here bc our AC was not working, he asked if we had Home Comfort work on the AC. Strange ? IMO, does that mean he also thought that work was shoddy? I recommended you to our neighbor and she was happy w/ the work, I hope that you do not confuse her this way."

"John has been here before, knows the property and equipment, and is always highly professional and friendly."

"Give all he was supposed to do in a timely manner"

"He was very courteous and professional. He knew what he was doing & explaining what he did."

"Ive been using your service for years. This is the first time regular summer cleaning turned into a two call back. What has happened to service. After this I will be cleaning my own air conditioning units. Very disappointed with the lack of experience. Sad."

"Courteous, professional, trusted service."

"Very thorough and neat about his work."

"Very courteous!"

"Steven made a very thorough evaluation of our equipment needs and preferences. His quotation addressed our requested equipment features by way of options to give us a good basis for making an informed decision."

"Came at a moments notice. Had plumbing issues all week the week before. I was very stressed and they made it easy."

"Darkest Autonio-Dennis Vasquez-Isalll they did excellent work"

"Phillip was extremely nice got the problem handled really fast and was extremely cool with my kid who was curious"

"Called yesterday at around 2 and by 6:30, work was done."

"Tech came within an hour after initial call"

"Felipe came on time and did his work with no problems"

"Very informative and friendly."

"Communication was very good, and Jeremy. was very courteous, friendly, and helpful."

"Courteous and did the required service."

"Service technician was great to work with and knew what he was doing."

"Dan was wonderful, efficient and understanding. He got the job done lickity split and we would call him again in a heartbeat."

"Great job by Greg Kizer and Adam Palmer. Showd what was wrong and took the time to explain my repair options."

"Just did a tip top job."

"I called them back at 3:30 and they said that they were going to be there in 10mins. I told him that I just got off work and would be there a little after 4. He said OK and didn't say that he couldn't wait or ask if I could reschedule. I caught a train on the way, so it took me longer then planned but I was still there at 4:15. I was left a door tag, saying that they were there. I called to reschedule but no one answered, so I called another company to make a appointment for service."

"Dont well and quickly, no issues."

"Well informed & efficient good experience"

"Seth was prompt and quick and didn't make me feel like a dufus when all he had to do was adjust the thermostat."

"He was on time and knowledgeable."

"Didnt really seem to care. Cold business personality. Extremely over priced compared to your competitors."

"Martin was and always is very professional, courteous, and very thorough, does a great job. He answers our questions to our satisfaction. Highly recommend him . Always happy with BW/Cook as well."

"They did a very good job no more gas leak."

"The crew did a great job installing our units paying attention to all the details of the job."

"The salesman arrived on time, explained the different options, helped me to make the decision, got me a good deal, and made the installation arrangements for the next day."

"On time, courteous, respectful of home. They were thorough with the work"

"Scott was on time respectful and explained what the problem was ."

"They are high on my list of companies because Seth was prompt, professional, honest and courteous."

"Excellent timely and professional service. Mr. Bickel seemed very knowledgeable about geothermal systems"

"Chris was great - and arrived the day I called - thank you Chris!"

"Jeremy has been to our house before and he has fixed all of our issues perfectly."

"Prompt, courteous, efficient."

"Prompt efficient service"

"Adam was an excellent technician. He checked everything inside and out. Did more than anyother technician has done in the past. I would like to see Adam come back the next time we need a check out Thank you for sending Adam Palmer."

"Was able to come out and fix within 4 hours."

"Good work"

"Scott Fried and Billy White were very knowledgeable, friendly and helpful! Gave us good tips and advise."

"Had trouble getting AC working had to come back. Tech were very knowledgeable and advised me how to handle situation."

"Responsive, check in was easy and pleasant. I was able to provide detailed information regarding my commodes which assisted the technician in diagnosing and providing the right parts."

"I have been using BW/Cook for years now and have never had a less than satisfactory service call. They have installed two furnaces, two AC units, a whole house humidifier, a water softener system, and a tankless whole house water heater for us and all systems worked well and mostly trouble free. Of course there are always problems that pop up but BW/Cook has fixed them all for us."

"Brad and Andy were amazing. They took their time to work and answer all of my questions. Wonderful people."

"Fast friendly service."

"Professional and courteous technician."

"Prompt and professional"

"Everyone was friendly, and the new trainee Andrew, former plumber. See you Nov. 1st for the winter tuneup. Dan Caesar"

"Prompt efficient"

"Fast and efficient service"

"Quick and friendly and informative"

"On time. Friendly. Made suggestions for self maintainence."

"Because Michael Medford is the Best! He fixed the problem and is always so professional. Please give him a bonus!!!"

"Quick response. Explained our options. Made repairs that afternoon. Very pleasant"

"No problems."

"technician courteous"

"Service performed in a timely and professional manner good service"

"On time, fixed problem and he was very helpful.."

"Second time visiting within a week timeframe trying to figure out the issue."

"Both gentlemen that visited my home were very nice and told me all my options"

"Everything went very well."

"Chris and the office team are great"

"He was excellent"

"Same day service, within one and a half hours of call. Excellent customer service, kind and efficient."

"Tech was friendly, knowledgeable and respectful."

"Very professional and through."

"Jacob is great. Personable and informative, clearly an expert."

"They were friendly, polite, and efficient."

"Very good techs, right on time. Kept me up to speed on whats happening with everything"

"punctual, quick turn around on repair, kind and courteous"

"very helpful and willing to solve our problem"

"Jeremy explained everything great! He was very thorough in discussing our leak issue, how he could fix it, and throughout the process let us know what was happening."

"Brad was courteous and professional. He explained the problem and the solution. He was efficient and didn't waste time..."

"timely, kind, and informative"