BW/Cook Service Experts Reviews

"On time didnt give up till the problem was fixed with the furnace"

"Overall good service. Services and parts too expensive."

"just what I expected"

"He did a very thorough job."

"On time and very friendly"

"Rodney explained everything"

"Technician was prompt, efficient, courteous and friendly."

"He done a very thorough job not like some of them had"

"Thorough, polite, respectful, informative."

"Very thorough and helpful"

"On time, fast, efficient, friendly"

"Danny was concerned about OUR needs.. Great customer service. Highly recommend."

"They were very helpful and answered any question that I had!"

"he found the problem quickly, solved the problem, explained the problem to me and left. Took less than a hour, He was a expert."

"Concerning that someone else came along with the technician. Was he in training? No explanation was given. The technician wasn't as professional in his comments. Tried to make jokes."

"He is thorough in checking the furnace."

"On time --friendly and very efficient."

"I have requested Derrick for this yearly check up for a number of years - because he is professional, efficient, and knowledgeable."

"Good job, but need more help with the settings on the night time on and off temps and times."

"The technicians were very honest in answering my questions anddisplayed for my individual concerns and needs as a customer."

"Drew was very good"

"tec was prompt,polite and knew what he was doing"

"Competent, nice tech"

"the tech was friendly and helpful"

"When they had the opportunity to come at an earlier hour, I received a call to approve an early appointment. The technician and his trainee were very thorough."

"Your people are very courteous and competent."

"Very professional. Explained to me the condition and what to look forward to in the future."

"They Have Always Gave Me Outstanding Service!"

"The tech worked very hard to solve the problem, he had to go up and downstairs many times, I felt bad for him. But he did an excellant job ad=nd never hesitated to get the job done."

"He was quick & very efficient. And also very friendly."

"Chris did a excellent job and very friendly."

"let us know what was going on"

"Did not wear shoe coverings."

"Great customer service! Tim and his crew explained every to me! They were very professional."

"Joel did a good job of inspecting the furnace while keeping the area clean. He also explained that I did not need to change the filter myself as it is included in the annual maintenance, which I didn't know. Appreciated his knowledge of the equipment."

"The technician was prompt, efficient and knew exactly what was causing of my issue."

"The repair took (3) trips to resolve: 1. Friday morning to identify the issue (3 people arrived but 40 minutes after the end of the arrival window I was given. One was a sales consultant who seemed to try to convince my wife we needed a new system as ours was old and inadequate but did not leave any firm proposals. 2. The part needed was found but a technician did not arrive back to our house until after 8:00 pm to complete the repair. Unfortunately, the repair was thought to be complete and the technician left and the A/C still didn't work. 3. We were out of town Saturday so a technician came Sunday to fix and was one of the original technicians from Friday morning. He was able to resolve the issue caused by the incomplete repair Friday night. In all instances, multiple calls were required from me to get updates on when the technician would arrive which was very frustrating."

"Timely courteous estimate"

"he was careful and skilled"

"Articulate, professional, offered good advice...."

"Friendly efficient"

"Very informative gentlemen"

"Answered all my questions and was willing to install a new thermostat."

"Tanner was personable and professional. He answered my questions regarding the new water he installed simply and succinctly."

"Everything was done to my satisfaction."

"Fast response and service"

"Do not like sales consultant that accompanies technician. Find it unnecessary that hes examining the water heater,softener, etc. He was distracting the technician and me. previously technician vacuumed the furnace. Didnt this time."

"The technician was very knowledgeable and very personable. He quickly found the problem and explained it to me."

"The guys were thorough, friendly and professional. If Jason brings over some of his smoker meat, I'd give the guys an 11."

"The technician for the generator did not seem very sure of himself as to what was wrong. He ended up ordering parts and was supposed to come back in a week, and we have not heard anything."

"On time, very professional, knew what the problem was and fixed it promptly!"

"Joel was very professional, honest and sincere."

"Personable and highly skilled technician gives me confidence that I am well taken care of!"

"Your company installed the equipment abiut 25 years sgo and continues to service it. Ron is very familiar with it and keeps it running well."

"They were great"

"Technician wore protective mask against COVID-19; VERT MUCH APPRECIATED. He did highly proficient job, didn't waste time. I appreciate very much that he was on time for appointment. Technician explained everything. I had no questions."

"Two technicians arrived 15 minutes early which was fine with me .Both had on mask and booties. They serviced both furnaces , answered all my questions and were very polite."

"fixed wire on air conditioner"

"He was pleasant, went right to work!"

"The technician named Brody, that serviced my air and furnace, did a thorough job inspecting and making sure my equipment was in good working order. He also explained to me that in the future if I need to replace my central air conditioning who to contact to get some replacement options. Your sales consultant Michael Medford was also here and he handed me his business cards and said if I had any questions to contact him."

"took a little longer than usual"

"Had trouble with booking appt"

"They were thorough"

"Chris , our texhnician is very thorough, personable, and keeps us up to date . We can tell he enjoys his job"

"very pleasant upon arrival"

"We've always been satisfied with your business"

"Brody was polite and professional."

"Very intense in explaining every item on my account."

"Called late on a Saturday evening, Ron was there within 45 minutes. Courteous, professional and helpful."

"Efficient and knowledgable"

"Found problem of motor capacitor was bad very quickly. I was quoted repairs of $273.00. I bought a capacitor at Ferguson Supply for $5.77 and did it myself. You won't be hearing from us again!"

"The service was prompt, and the technician was professional."

"Worked efficiently. Kept on target. Addressed our concerns."

"Very friendly, professional and thorough."

"Mask wearing, knowledgeable and friendly technician"

"Very thorough and friendly service technicians"

"Prompt, efficient, thorough and courteous."

"Helpful, polite, knowledgeable, and on time."

"Feel like tried to severely overcharge me. Would not break down charges. Said itemized bill not available."

"He was very polite, on time, and did an excellent job! Very satisfied with his work."

"I am not obliged to do so"

"There was a little confusion on the morning of the appointment, but it was resolved."

"We were without air conditioning during a very warm time of the year in the middle of a pandemic. The tech and sales person provided a financial saving solution that worked with our budget and saved the day!"

"very nice respectful and took time to do things right and was very upfront about things ."

"Danny was thorough and outstanding. He took great care and did an outstanding job. He was personable and very careful in our home and listened and explained things well."

"Nathan did a good job told you what he was going to do.And he was friending"

"Nathan is very knowledgeable and personable."

"Technician was very pleasant and professional."

"Everything went smoothly. Andrew was great and did a good job and answered our questions and gave us good information."

"On time, professional, courteous, thorough."

"Very informative."

"Brody was friendly and knowledgeable"

"Professional and engaging tech."

"WELL INFORMED EASY TO RELATE"

"Andrew was excellent. The service was done quickly, had a few questions he answered them ."

"Was here within about 20 minutes figured out what was wrong and fixed it. Tanner was very kind and helpful . Super young man"

"I needed help asap and you acted immediately. The person that answered the phone knew the urgency and Derek was here fast. Very pleasant and knowledgeable. All were so accommodating and professional."

"Very efficient"

"Polite, told us everything done"

"Nathan answered all my questions, and was very nice,"

"Knowledge...professional"

"Christian was very thorough, polite, and professional while at our house doing a performance inspection of our Lennox AC."

"pleasant"

"Very nice young man answered our questions gave his advice and opinions."

"When it is 90 degrees and the air conditioning is not working it helps immensely to have a technician that is calm and reassuring."

"They were great"

"Technician and consultant were very courteous, answered my questions and listened to my concerns patiently."

"On time. Thorough. Informative."

"Took two technicians to come out, it the A.C. Problem was solved."

"He was on time ,explain to me all the questions I had for him He was very pleasant to talk with and most of all my dogs liked him"

"Brody was professional and friendly."

"Josh provided complete info systems offered and a good comparison of the systems. Installation team reviewed the on the house. Made a plan and worked the plan to a professional end result."

"Fast, professional service."

"On time great service"

"Left the ac cover off with wires stiking out. Lights on door open to the furnace room."

"Efficient and courteous technician"

"Nathan was very courteous and professional. Plus explained what he was doing and how everything was looking."

"He communicated well and was very friendly"

"Jason did a good job listening to my concerns and recommending a furnace and AC to meet my needs"

"I prefer the technician only. He did very well. The salesperson was annoying by being here."

"Derrick was able to solve my problem in very short period of time."

"Excellent arrived on time and very through"

"accurate arrival time..efficient service..pleasant service man."

"Ron was on-time (earlier than scheduled), professional and very knowledgeable."

"Efficient, thorough, explained well."

"Nathan answered all my questions. He did not rush me nor did he mind repeating the answers to make sure I understood."

"I needed a new Heating and A/C units, but could not agree on a price. I have spend close $10,000 on other work by you over last 18 months, and was happy with your work so far, but how Great Lakes will be doing the work from now on."

"Very professional and got the job done quickly and efficiently"

"He was efficient and treated the care of our home with respect. He was also pleasant to deal with."

"service was timely people were all professional."

"Fully explained what was wrong and respected physically distancing and was masked. Question I have: I recommended your company to someone who was new to the area. They got quotes from many companies and selected you. I am wondering if there is any way that you recognize a customer like me for that recommendation? If not, you might want to consider that in the future."

"Technician did a thorough job cleaning and balancing our air conditioning unit."

"Very friendly service technician"

"Perfect report"

"The techs were polite and respectful."

"Technicians are all very nice and helpful. you have hired quality people!!!!"

"Prompt- friendly - responsive"

"Dan did his job well"

"service visit went very smoothly."

"Charged $99 for diagnostic fee. Then proceeded to say the existing air conditioner couldnt be fixed. It was unlikely to find a top cover because of the age of the air conditioner. So it was frustrating that I was charged $99 for something that couldnt be fixed. I felt robbed. The air conditioner stopped working related to a recent storm. I felt like they thought I was a liar and that Im not."

"As always, very good customer service."

"When you tell my wife that our AC unit is 10 years old and needs to be replaced even though it's never had any issues and not more than a half hour after you leave it starts making unusual noises I have doubts as to whether you sabotaged it. Don't worry, I went out and looked it over myself and cleaned it off so it's working properly and no longer making the noise. Not happy about the sales attempt. In fact, quite pissed off about it."

"Professional and courteous efficient and thorough"

"Very informative"

"he did a good job and was professional"

"Knowledgeable ,friendly and courteous"

"I always find all your service people knowledgable, courteous and respectful when in my home. Honesty feel they have my best interest at heart."

"Courteous and prompt service."

"I was appreciative that the CSR was able to squeeze my plumbing problem into that same day. I really appreciate BW/Cook going the extra mile"

"He was very informative about all h e did."

"Very thorough."

"At first I was very satisfied. Joe was a really nice guy. Then we had another quote and I was Yemen back by how much information was misguided. Trying to have us pay more by having us purchase the most expensive which our house truly didnt need. And then avoiding the duct issue upstairs saying we can see whats need after the installation. I was told up front by two other people that we need additional ducts or a separate system."

"Tech is customer oriented, took his time and did a thurough job, explained everything when he was done."

"Very pleasant, helpful."

"Perfect"

"He was very knowledgeable of his job"

"It required 3 service appointments to solve the issue with my condensate drain. Last service tech was pleasant and got it right. Salesmen was a little aggressive."

"On time, efficient, explained service, followed Covid rules"

"We always have a good experience with BW Cook sales staff and technicians"

"Tech was very thorough. Arrived in a timely manner. Wore a mask and shoe covers when he entered our home."

"Prompt. Eficent"

"Please remind all technicians to wear shoe coverings all the time."

"John provided excellent service and great system feedback"

"The technicians were polite, knew their stuff and fixed the problem"

"Was just a check-up and changed a part. He did good."

"Rodney discussed the overall service and the replacement items required. A true caring professional!!"

"Paul took the time to really explain what he was doing during the maintenance."

"I was pleased with the overall service and happy that they remembered the filters this time. Its still disappointing that sales has become part of a routine service appointment."

"very polite and knowledgable"

"Courteous and professional service."

"Fast and accurate service."

"Chris made the process easy and professional"

"This was a simple a/c service and inspection. I was expecting a quick visit to check the boxes to keep our warranty in good standing. But, Dan was thoughtful and careful and took his time to check everything out."

"Promp, courteous service."

"Because they did their work well and left nothing behind."

"Technician kindly waited 10-15 minutes for me to arrive. Thorough, answered all of my questions."

"Seemed friendly and very knowledgeable."

"Seems I always have to buy a filter. Appreciated John wearing a mask throughout visit."

"Ron told me every thing he did and answered all my questions"

"Had me fixed up in short time."

"Im always satisfied with the service provided. The tech always informs me thoroughly"

"Technician was on time and answered my questions."

"Austin was very professional and knowledge on adding a new furnace/air-conditioner"

"They were helpful."

"Very friendly and professional"

"They did a good job, cleaned up after themselves. The only drawback (not their fault, I suppose) was that the email confirmation of the appointment sent to me indicated an arrival time of 8:15. They arrived about 9:00. I called BW/Cook to inquire and was told that "I don't know why it says that..." if the time frame of the appointment is 8-10 (as I had been told earlier, before receiving the email), then why does the email not indicate that? It can't be that difficult of a change in the emailing program..."

"Because the tech guy forgot to put the power Back to the outside fan and had to call then to come back out I did not get a call until 10 at night when I call then at 7 pm"

"very nice and polite young man"

"You were called for a kitchen sink leak. 275.00 later it's still leaking. Now you say get a new sink 600.00-800.00. My son who is not a plumber is going to fix it. You left my mom who is almost 88 with the same problem you were called for and you refuse to do anything but make excuses. She has been a loyal customer for many years. Very disappointed."

"VERY, VERY SATISFIED WITH WORK PERFORMED BY TECHNICIAN; HOWEVER, DUE TO COVID I THINK ALL YOUR TECHNICIANS SHOULD BE ADVISED TO WEAR A FACE MASK. THIS IS NOT ONLY FOR THE BENEFIT OF THE CUSTOMER, BUT TO THE TECHNICIAN HIMSELF."

"Called first . Friendly. Knew A lot about what he was doing"

"The Cook Servive Man did an excellent job."

"Very professional"

"brady as with anybody I have come in contact with at BW/Cook are professional and give you straight answers."

"My AC was working fine, and after the techs left the house, all cooling capacity was lost. And this was after they assured me everything was fine!"

"He came. He did what he came to do."

"Terry was very informative, thorough & professional."

"Good job and answered all questions that I had."

"Explained everything"

"He was polite a d did his job well"

"very efficient. done in timely manner"

"Very efficient & helpful"

"Great service, professional,very detailed and complete.The technician's name is Ron. I am requesting him every time please. 29 years of experience!!!"

"Everything was great."

"Timely, professional service"

"Professional and knowledgeable"

"Knowledgeable and friendly."

"On time, polite land let me know what he was doing at every step.-"

"On time--professional"

"What I asked for was not provided! I asked what heating and cooling unit do I need to properly heat and cool; with possibility of financing; after I said possible financing it went straight to the advantage plan with no real details with what was covered in that other than a link to your web page and the official quote was e-mail message one line item 196.00 a month no explanation of how long; then I asked for a detailed quote latter as to what needed and the response was depends on what you want; so I gave up because between me and the sales gentleman we could just not communicate well enough for him to give me what i was wanting."

"Thorough, friendly, knowledgeable"

"Workers stayed until problem solved."

"H was prompt and efficient."

"On time, very polite & knowledgable, did a good job."

"Very professional and knowledgeable"

"He came on short notice and promptly fixed the problem"

"The technician was friendly, knowledgeable, and neat."

"wonderfull helpfull"

"The technician did not arrive during the prearranged window which created a problem for me"

"I appreciate the reminders and the call prior to Gary's arrival. Within the 2-hour appointment target the update was incredibly accurate. Gary was professional, respectful and cordial while completing the A/C maintenance very quickly and I believe thoroughly."

"Professionalism!! Our tech, Nathan, was great!"

"Friendly technician, prompt, informative"

"Good clarity in describing the issue and how to resolve. Thank you for wearing masks!"

"always happy with service from this company"

"Rodney did a good job and made me feel confident with the new humidistat."

"Did job well."

"Easy service nice staff"

"you called me when you had an earlier appt.. July 16 instead of Aug.3."

"Delivery man was upbeat, friendly and willing to take the salt bags where I wanted them. He remembered us and it is specifically because we feel that we trust him that we do business with BW"

"Andrew always explains everything he finds in detail. He answers any questions I have as well."

"The service person was very through."

"Nate did a great job"

"Good quality work."

"False information given about parts availability"

"Checked everything over and washed air conditioner clean. Explained what he was doing."

"Chris is very professional and courteous when he visits. I enjoy asking him questions because he is always so helpful in his responses. I hope I can continue to have him forour tech."

"he did a great job of cleaning the air conditioner outside. I mean, he was outside for so long I thought he was fixing something but he was cleaning it. that was awesome"

"on time, curesous, claen nice"

"Didnt put in a new furnace filter like they always do"

"The young man that came out hadactually installed the unit. And he was not just very knowledgeable and professional, he was very respectful."

"Nathan was very professional and courteous and explained everything to us"

"I had ac issue on first hot day of the summer and called for an emergency service call. They didnt show up till the next day and when they did they brought a salesman with the technician. They tried to sell me a unit without even looking at the problem first."

"John does a great job"

"Technician was knowledgeable and had a friendly manner."

"Chris explained the maintenance process and why."

"The installers failed to reconnect power to the outlet I had my freezer plugged in. After having the windows open for a couple of day, we closed up the house and started smelling natural gas. The system has been in for less than 5 days and has been nothing but an expensive headache."

"Their fast respond ,very generous !"

"Danny was very professional and informative...listened to all my questions and seemed to understand my situation."

"A true diagnosis of my system was never done. They went straight from looking at my A/C to telling me it was shot. Then proceeded to try and sell me the dream of a $30,600 furnace and A/C based solely on a monthly payment and avoided telling me the true cost of the system until I asked many times."

"Ron is excellent"

"Great service - Gary explained all repairs to me! Gary and Dan both made recommendations for upcoming service / repairs . replacement"

"Very displeased with Derrick! He was supposed to come do some plumbing and refused to do anything. He misidentified "Asbestos" on our premises and refused to do anything else. He was very rude to us and told us to get rid of the asbestos and he will do something, We got the house checked out and there was NO SIGN of asbestos, just textured paint on the walls. He cost your company over $800 worth of work! I have had many different BW cook representatives come to the house recently and do work and install water heaters, AC units, and water softener system with no problem. He wouldn't even stop a simple leak for me before he left! NEVER SEND DERRICK AGAIN TO MY PROPERTY! A WASTE OF TIME!!"

"The installers did a very good job. My only complaint would be the amount of suspended line set from the house to the condenser being several feet and not supported from the ground. I believe thats an easy spot for a kink."

"IAM extremely happy with the service"

"friendly, professional service"

"Our technician was very qualified, efficient and courteous"

"The guys were kind, capable, and prompt. The area was cleaner when they left than when they arrived."

"Had to call and request my customer report, as neither of the 2 techs that were here left any information."

"Brody was polite and friendly"

"The technician was polite and professional and checked everything thoroughly."

"On time, did thorough job, pleased"

"Did a fast and awesome ?? install. And answered all my questions."

"It was getting late in the day and the repairman came out, got it fixed quickly."

"Ryan was very professional in explaining everything and installing the water heater and softener. He did a very masterful job."

"Technician was friendly, patients, explained things well, and respectful of our wishes to wear a mask etc."

"It was a last minute appointment and you guys managed to fit us in and take care of the issue right away."

"He worked hard to fix the problem and was very helpful."

"Got service immediately for my heat pump. Technicians knowledgeable and personable on the last call of the day."

"Tanner was very professional, courteous, and did the job in a timely matter with minimal disturbance to my day. Would certainly recommend him to anyone."

"Nathan was very friendly. He moved his vehicle when asked. Explained results to me."

"Well... My unit was serviced on Monday...then on Friday it stopped working... No AC over the holiday weekend... Not saying it's BW fault but time will tell"

"Very thorough"

"Service man was on time and did his job."

"They arrived promptly and were able to assess what corrections were needed to be done on the air conditioner. Had it fixed quickly and efficiently."

"Impressed with new technician. Not impressed with upper management shadowing him."

"ON TIME & FIXED THE PROBLEM"

"Went out of his way to help"

"Work was done efficiently"

"Gary was very kind, thorough, and did a good job cleaning my air conditioning unit."

"Nathan was polite and efficient"

"As usual, Ron did an excellent job. Very professional, knowledgeable, helpful, answered any questions I had. That's why I always ask for Ron to come out to do any service on my equipment."

"Fast and Knowledgeable service Andrew was great!"

"Very impressed with everyones help & work"

"Martin has a very nice personality. Always explains everything."

"He was very respectful of me and my home. And, answered my questions thoroughly."

"He was very efficient and made sure I had a chance to ask questions"

"Andrew is patient and worked hard until we were satisfied"

"He and his partner did a good job and now everything works as it should."

"Very professional and efficient."

"I was told tech's would wear masks in our home and he did not. I should have requested that of him though so partly my fault. During these times they should all wear masks inside customers homes out of respect for our well being."