BW/Cook Service Experts Reviews

"Great professional service"

"very nice andfriendly"

"YOUR 2 SERVICE REPS CAME AND REPLACED A WATER SHUT OFF VALVE THAT WAS WORKING BUT RATHER SMALL. THEY REPLACED THE COVER OVER THE LINE. THEY RETURNED A COUPLE DAYS LATER AND HOOKED THE WATER LINE TO THE NEW FRIDGE. THEY CHARGED ME $760.00 TO DO THAT. I THINK THAT IS RATHER HIGH,"

"knows about the equipment"

"They did a good job"

"Technician arrived on time and was professional"

"Very professional, polite and wasted no time getting the job done."

"Everyone was polite and explained all procedures."

"They were very professional answered my questions"

"Marty is always very professional, knowledgeable and helpful when maintaining my heating and A/C."

"Good work."

"Good explanations, courteous, knowledgable"

"Michael T. Was very thorough in explaining everything"

"I have discussed the problem with Joe, the operational manager."

"He was on time and explained everything he also offered great tips to saving energy"

"He verified our system is fully operational without any additional requirements."

"on google reveiw"

"Gabby and her colleague were very knowledgeable, courteous, and professional."

"Very courteous and efficient"

"I thought it was very unprofessional to sell my wife new filters for our HVAC and humidifier when there were new filters next to the unit which I had already bought. I knew my plan did not cover filters so I had purchased them at a much lower price than he offered us."

"Discussed the furnace and water heater issues clearly, easily answered questions. seemed knowledgeable. professional"

"Competent service."

"coolant was sprayed all over the siding of my home and not cleaned up - siding is stained with coolant. I spoke with Austin about the other 2 workers who were smoking on my property, came into my home smelling of smoke after I already explained we have a medically fragile person living in the home (who happens to be allergic to smoke) - very unprofessional. But Austin said he spoke with the two individuals about the issue and I appreciate that. Austin was great and explained the usage of everything and "he" was very professional. Danny was fantastic! He listened to exactly what I wanted/needed and provided just that. Danny is someone who listens and doesn't harass me about buy something I don't need. What a relief!"

"My air conditioner does blow cold air after the service (replacing sensors)."

"Techs were very professional and knew their business"

"John and Josh were very professional, easy to talk to, and knowledgeable. I also appreciated the office staff updating us on the technician arrival. As a company, you are doing a phenomenal job!!!"

"They a good job."

"Gabbi was here at appt. time and was excellent and very professional. I would request her again."

"He was nice professional...quick"

"The Residential Sale Consultant was to e-mail a quote on a replacement of a new HVAC. Still have not receive any communication. Joshua Wiggins, Service Technician, was very professional and I am very satisfied with his work. On an scale I give Mr. Wiggins an 10. The Sale Consultant (Did not give his name) I would give an 4."

"Very pleasant answering my questions. Competent."

"Technician was in and out within 45 minutes."

"Did a complete inspection and tune up of both heating and A/C units. Cleaned outdoor A/C coils. Also reviewed and advised me about my water heater and water softener."

"They did a thorough job of checking out our furnace and reporting any issues."

"The salesman said that he couldnt help me with a furnace (which I desperately need) because of my credit score. Im fairly certain my credit score was close if not the same when your company allowed me to pay monthly for my hot water heater. I was sad and disappointed."

"quickly responded to call and promptly took care of issue"

"Lack of knowledge of what was presented as included with the service promotion. Incomplete work which led to a second service call."

"Very friendly and thorough on the steps he took to inspect our equipment"

"Was able to come out the same days we called."

"Ultimately the problem was fixed satisfactorily. The communication regarding the appointment necessitated serveral calls when the technician did not show up during the time assigned."

"Tech was prompt and courteous"

"Both technicians were very knowledgeable and answered all my questions and gave me things to look for in my furnace if my inducer motor goes out. Very helpful."

"Joe the dispatched did his best to get technicians to my home on short notice and with a short time frame. The 2 technicians were very good, explained everything thoroughly. Suggested having an item installed that would prevent future problems of the same type. At the same time they did not pressure me."

"Both good guys. Knew exactly what was wrong and fixed it so I could get back to my busy life"

"Very professionally technician he wear his mask and shoe covers in my home finished job in timely manner."

"Employees were very respectful and shared info on the situation. Educated me."

"Fast service"

"Tech were on time and explained what they were goin to do. And when installed showed me how to use it. And cleaned up after they were done."

"Emergency call with a failed sump pump. The te has were professional, informative and knew exactly what to do."

"Service man very knowledgeable and helpful..the Saleman was very helpful also. Gave us prices for different options for the current situation."

"work well done very informative technitiion. Polite, knowledgeable ."

"thorough,timely,personable"

"Extremely prompt service from the service call to the install"

"Very detailed , followed inspection steps ,detailed work and inspection on AC and Heat Pump , tunes up what needed to be tuned up,"

"Outstanding service and follow-up."

"Efficiency, attention to detail in explaining the situation. Respect for my home by wearing booties"

"i have had the same issue for 2.5 years. jesse is the 3rd guy to come . and the 1st to solve the problem . hes great hes my favorite. thanks agian jesse ."

"Josh and Scott . Did a very great job and kept me updated on my problems . I was very satisfied with their service"

"Was very friendly."

"knowledgeable and professional service"

"Jesse was very efficient, courteous, and knowledgeable."

"Careful, respectful, considerate service"

"Derek was very good at explaining how to fix our problems we thought we were having. And he was very helpful with suggestions to easily fix the needs my wife had! Great job Derek!"

"Restored A/C on Sunday by temporary modification; came back on Tuesday with new thermostat & after installation, A/C performed better than it did before. Before, when outside temps hit the 90s, the A/C struggled to maintain temp inside at 75 to 76 (with a setpoint of 71). Now, temps outside at 90+, inside temp is only 1 degree above setpoint."

"They were knowledgeable and explained what our issue was and seemed to have finally fixed the problem."

"Response time, professionalism of technicians, cleanliness of work, and helpful suggestions."

"He explained every thing in comsense so I could understand every thing."

"The *only* ball that was dropped was that I had sent a request through the online chat for a call in the morning, then had to call myself when I didn't hear from anyone. Aside from that, everything was handled beautifully and professionally."

"Your guys went out of their way to install our new system. It was not an easy fix and they came in and did it - all with a smile on their face and were very gracious to us!"

"The 2 technicians were very efficient and explained everything they completed."

"TODD TOOK CARE OF THE MAINTAINENCE VERY QUICKLY AND WELL, I THOUGHT."

"Had to have plumber back a second time as sink continued to leak after first service call. So far, all appears to be working after second visit."

"they fixed the problem"

"Very friendly technician"

"Because I am not aware of any problems."

"Very committed to solving what proved to be a difficult problem resulting from a power surge which blew out the control panel, the contact and pressure switches on the air conditioner and our Nest thermostat"

"fast response and prompt resolution of issue"

"The tech was very professional and helpful. We had several questions which he answered and gave good advice."

"I was happy that Derick secured the problem but currently the water flow is not right he was 4 hours late. The other issue is he did provide a quote but I need more detailed. I am waiting for a call back."

"Came on time, got the job done and it worked like it was supposed to when he was finished.."

"Friendly efficient service"

"Information of how to keep the boiler going"

"Ron did an excellent job"

"Very friendly, willingly answered all questions that I asked"

"He's always right on the money on what is wrong"

"Checked furnace & ac. He was efficiant & informative"

"They arrived on time , completed the work and left leavening good info"

"We had 2 furnaces and 2 Air Conditioning units replaced. Your company sent 2 teams of technicians so that everything was done in one day. The techs were all respectful and any mess was cleaned up as they were working or before they left."

"Technician was very thorough & explained everything very well."

"You got us out of a jam in one day."

"I felt they showed up on time and were both very friendly, professional and knowledgeable. They did a great job of explaining what was wrong and what they were doing to fix it."

"Did a good job, even took out a hornets nest out of my air conditioner!"

"Professional, polite, straight forward and efficient."

"Excellence in knowledge!"

"Tech. Was informative and polite"

"As in all the years with you, techs communicate well, scheduling, et al so good, and most important prompt response whenever we have had a problem."

"From start to finish we were totally taken care of The dispatcher was very helpful as was our tech Jacob A. we are very satisfied."

"Everything was great"

"Michael T called ahead and was courteous and knowledgeable"

"Sam worked and worked to find a solution to our problem and hopefully, he has. It took longer to find what the issue was and hopefully it has been resolved and we will no longer have any problems with our Lennox furnace and air conditioner."

"Ron is. always dependable"

"The salesman forgot to communicate a major change regarding the unit purchased to us. We only found out that a different unit than we thought we were purchasing AFTER the installation. I think the salesman is a good guy and this was simply an oversight, but it was a big oversight."

"Michael patiently answered our questions, gave us what we felt was an assessment of our AC/Furnace situation, and fixed the current problem thoroughly."

"He was there only 5 mins an said his boss wouldn't let him under my place"

"Personnel were very friendly. They had major work to do, first removing both A/C and our furnace, and then installing new units of each. They had very cramped space in this old house in which to work. They worked steadily from arrival in the early morning until the work was completed after nearly 7 hours. Great job!"

"I was treated well and told honestly what was going on with my AC and Furnace."

"Joel has been the Technician I have requested since he first serviced my air conditioner many years ago. He has done a great job servicing both my air conditioner and and furnace through the years."

"Scheduling was quick and easy on the phone, exceeding my expectations for timely response and on-time arrival. Martin was personable and professional, diagnosing and explaining the problem, and finishing the repair quickly, all within three hours of my call."

"Technician was polite and very efficient in identifying the problem and fixing it."

"Very courteous. Explained everything he was doing or going to do. Made a point of putting booties on."

"Jesse listened to what our problem was and to the steps taken by me. Told Jesse BW was out in May and that our air conditioner was good to go. Jesse went about checking our unit outside and in the basement. Afterwards he explained our options and cost involved. He answered all our questions before we made our decision as to what we wanted done."

"On time and efficient"

"Because your home office is so Confusing between my service & Your home office it doesn't sound Like your are not schooled properly"

"Service was very good."

"Kind, clean, and polite."

"Very thorough/very knowledgeable"

"The check-up was smooth as usual. Josh was courteous and efficient."

"Tech was professional and very nice."

"Good service fixed the problem"

"Our system was totally frozen and John was here to help us. He did a wonderful job. We were not to happy with the price, but he got our air on and that is what counts. We would like him to always come out to do our servicing. Very nice man."

"John did and excellent job explaining each step he performed and why."

"Appt between 10 and 12 and it was almost 2 before he arrived"

"Michael T was marvelous"

"Very informative on explaining past services and updated on type of filter used.."

"The team did a marvelous job in replacing a broken toilet flange in our master bathroom which is on the second floor of our home."

"Unfortunately I don't remember our service technician but honestly he was amazing; very efficient; friendly; attentive; and explained everything he needed to do to service our equipment. Great representation of BW/Cook. Thank you."

"They were quick and did a great job."

"Very professional and courteous"

"He gave us good advise, but was not able to fix the problem at the time."

"Michael was very courteous and helpful"

"Logan was on time and completed the work in a timely and professional manner. Explained what was needed to be done"

"We were given important information about changing filters. The technician told us about the various "turn off" levers and tagged several meters. We appreciated the time spent educating us."

"Prompt- couterous-"

"I had some other appointments that day and had to change the time frame that I was scheduled for. They were able to accomodate me."

"Todd is always very courteous and informative of we have a question."

"Andy was thorough in helping me out!"

"XXXXXXXXX"

"No pressure. No upselling."

"Kind plus he had been here before, which I like"

"Scott was professional and timely"

"Jacob was great at his job. Very polite too."

"They were punctual, clear in their explanation of their service concerns, and very professional."

"Technician showed up within an hour of my phone call for assistance. He was very courteous and knowledgeable."

"Very courteous and professional tech"

"The sales consultant Greden Kelley and the technician Joel were very friendly and knowledgeable on the equipment and service. They did a great job."

"I am totally satisfied with the work Todd did."

"Very professional & respectful."

"Ron was a great Tech, did a good job on the service call"

"Overall I would have given a 10 if we didn't have so many hiccups. This may have been eliminated if the quote was more detailed, like in an email, instead of hand written and the customer getting the carbon copy. A lot of miscommunication/misunderstanding between myself and Joe. Our siding contained asbestos and the installers were not able to drill into it. I understand that but we, the customer, had to find someone to drill the holes. I would think this happens all of the time and you would have certified crew to handle such situations. The 3 day installation ended up being a month long."

"He was helpful but the price on labor was very shocking."

"Prompt, professional, courteous."

"polite and did his job."

"Quick, efficient service by able people with a good product."

"Expect the "Sevice Experts" to be the best in their trade."

"We were provided a clear description of the work and the BW Cook representatives were extremely knowledgeable and courteous."

"Very friendly techs, answered all my questions, nice to my dog."

"The service technician was on time, courteous and thorough. He explained his findings and suggestions clearly."

"answered any question that I had."

"He was very professional"

"Rodney and his colleague did a great job."

"Todd did a performance check on my A/C . He did an excellent job and I was amazed by his method of checking the working parts, to make sure of their performance."

"Friendly and efficient"

"9is very high nobody is 10"

"First technician did all checks where everything checked out, but had a concern about another item which he was not certified for and had another technician stop by to check."

"The guys were efficient, knowledgeable and responded to my corny comments."

"The service people who came to move my heat pump were so professional and courteous. They made a task that was not easy seem effortless."

"Joshua was very informative and courteous. He was on time and completed the service in a timely manner. He provided suggestions that my water softener may need servicing and my AC updated. Very professional technician."

"Did thorough maintenance on air conditioner. Also did more than I thought was scheduled on furnace so I won't need to have that serviced until spring."

"Good job"

"Ron has been servicing us for quite some time. Always professional and knowledgeable in what he does!"

"They were up to date on everything"

"They were clean and quick"

"Mike and Zach were very informative and great to work with. Everything was explained clearly to me, and their work seemed efficient and respectful."

"techs were very informative"

"Fixed the problem even though it happened during installation of our new unit."

"Courteous and explained service he was providing"

"The guys that came were very nice and explained everything completely"

"Both the technician (Scott F.) and sales consultant (Greden K.) were very friendly and knowledgeable."

"This person is so very kind, and, knowledgeable ! He makes sure he does a perfect job. Always ! Thank You !"

"Nice people who are thorough and keep my system in tip top shape."

"Have used BW Cook for several years and have complete confidence in their team"

"Service was provided quickly and efficiently."

"Good job"

"Joshua was very friendly and explained everything he did."

"Logan was very professional and determined the issue right away. He also did research on the dates that were on my water heater and called a previous tech who was at our house to consult with him on what he did. Above and beyond."

"Because after 2 service men out and $198 air is still not working. We have been doing business with your company for many years and never have had any problems before"

"They were all professional and friendly"

"Ron is always pleasant resolvesour issues quickly"

"As always, the service technicians at B/W Cook are professional and knowledgeable."

"Service man called to consult with me. Polite, informatives and professional."

"On time, knowledgeable"

"Technician was helpful and friendly"

"Technicians were very polite and careful to cover shoes to protect our carpet"

"They did an awesome job the outside wall needs to be caulked so nice cant get in my house."

"Friendly ,knowledgeable and great service."

"Friendly technician that was helpful in getting a different issue with plumbing addressed."

"John cleaned the A.C., inspected everything, was quite meticulous. He was polite and answered questions put to him in an understandable way."

"The guys were professional, helpful and friendly."

"Technician was very respectful and knowledgeable"

"Techs are always friendly, know exactly what they are doing, take care of our air conditioner unit and furnace in a timely manner under the maintenance plan, and always wear their booties in the house. lol."

"Service, as usual, was excellent"

"Sam was very kind and helpful. Sure appreciated him and want to thank him again."

"Really competent, friendly good guy."

"I was very comfortable with Todd at my home and no issue"

"They provided insight for future care."

"Wyatt was an absolute professional, seemed very knowledgable and offered great suggestions to keep the equipment running at it's best!"

"fast,efficient polite"

"First, the service person was supposed to be here between 4-6. I got a call in the early afternoon saying could they come then. I said no as I was at work. I wanted the 4-6 appointment time as I only had to leave work a few minutes early.! Then nobody showed up . I called and they wanted to reschedule for the next day. I said no as I had to work! She then said she would send someone out as an emergency. Then aroud 8 Samuel shows up. He is the only reason the rating is as high as it is. He was amazing!!! He is a great representative for your company. He took the time to explain everything to me. He was kind, funny, and did not seem to mind being here after hours. He needs to be thanked and rewarded! He fixed the problem and no problems since."

"Martin is very trustworthy, friendly, and explains things very well."

"Ron always does a good, complete job. Zac was friendly as well as the two guys who installed the new Lenox furnace. They did a very good job in May."

"He was very helpful and informative."

"Both sales person and technician did a very good job!"

"Jesse was clearly trying to consider my best interest and went the extra mile. He was also personable and trustworthy in addition to clearly knowing what he was doing. He fixed a challenging issue when some people might have just told me to get a new unit. Now, my unit is working normally at a small fraction of the price that it would have been for a brand new unit."

"long history of very satisfactory service"

"The two guys were very nice and informative!"

"My wife had to argue with the tech to get him to diagnose the problem. He did an excellent job once she got him to investigate the situation."

"Tech was dispatched immediately after I called for help. Josh came and worked on the AC unit to ensure it was working properly before he left."

"Very professional and friendly"

"Tech was friendly, knowledgeable"

"Ron is a very reliable, competent service technician. When he retires i hope his replacement is equally competent and respectful and a gentleman as Ron is. I trust him greatly."

"Very pleased with promptness and courteous...just a bit expensive for 30 minutes he was there, especially since I'm on monthly plan with you"

"VERY MINOR PROBLEM TO DEAL WITH."

"They did a excellent job"

"Dan was excellent, efficient and knowledgeable. He was able to resolve the problem quickly."

"Great service and on time. Chris was very pleasant"

"Todd was very polite and thoroughly explained the maintenance that was completed. He also made recommendations for a water softener, explained clearly why the water softener would be beneficial, and instructed me on how to purchase and schedule installation with BW."

"My house is old and my plumbing problems were tricky, yet my knowledgeable professional worked it out."

"Very personable and reliable workers."

"The tech came out he did what he did the system is working fine I dont know what he did for sure but obviously he is Good at his job"

"Everything was handled in a timely manner and with professionalism."

"I appreciated the prompt service. I was grateful for their willingness to come back out and check out the gas smell. BW Cook has always been top notch and never pushy. I feel respected by all reps and techs,"

"Jacob was very professional. Kept me informed of everything that was going on. Went over and above in proving excellent service. Thanks so much Jacob!!! Jacob assisted me in signing up for the Maintenance Program."

"Ethan and Colby were both professional and thorough. They answered any questions we had and were not pushy as far as saying we need to replace our furnace or A/C unit."

"John was very understanding of my anxiety with the air conditioner not running and did a thorough check of the systems."

"Punctual professional and courteous"

"Very polite and friendly"

"John was very professional and easy to work with."

"Very kind and informative"

"everything was great!"

"Absolutely the very best!! Greg was excellent in explaining everything and the installers were professional, courteous, friendly and just the very best! Thanks so much for living up to your advertising - something rare in these days!!!"

"I didnt get anything in writing regarding the price plus installation of the hot water heater. Verbal only then later an additional $ 99.00 was added to what I had been told."

"Very polite"

"The service technician explained there were two procedures to fix my plumbing problem and either one would solve the problem. One procedure was in my budget and the other was not. I appreciated his honesty"

"Martin always does a good job. Everything was checked and serviced."

"They were on time and got our unit fixed quickly"

"easy to get appt. arrived on time and reported to me before leaving."

"Was very thorough"

"Great rep"

"Both guys answered all my questions in full"

"Your tech Michael T explained service recommendations in detail for our older units. He was professional in every way. He called en route to confirm on time arrival."

"Excellent, thorough service"

"Joshua was very thorough and polite."

"THEY WERE VERY THOROUGH AND PROFESSIONAL THE ENTIRE TIME THEY WERE HERE.. RESPONDED TO ALL MY QUESTIONS... MADE RECOMMENDATIONS FOR THINGS I SHOULD LOOK INTO..."

"Carles was very polite, courteous, & answered all my questions asked about installing the water heater."

"Polite and professional"

"Technician was very friendly and professional"

"The estimator did not show up between 4-6pm after confirming via email and phone the appointment a few days earlier. At 7pm I called company and Facebook messaged. They said the estimator was running way behind and lost track of time. He then called and wasn't willing to come next day at a time we were open. He gave rough estimate on phone and then started to bash other company we had an estimate from."

"Satisfied in the sense that we were able to get a new system within 48 hours of our old unit going out."

"Logan seemed very knowledgeable about our problem and fixed it expeditiously."

"Everything explained and completed"

"He was very professional and explained why I needed the new part for my air conditioner"

"Efficient job.. very courteous"

"Very professional, excellent workmamship."

"He was on time , explained everything very polite and put everything away"

"He was very thorough and explained everything he did."

"Great guys, very helpful!!!"

"VERY PROFESSIONAL"

"Technician was efficient and I enjoyed chatting with him."

"Everyone that came out was great, friendly, and very helpful"

"Technician arrived within a couple hours of my call. He was very pleasant and knowledgeable. Diagnosed and repaired problem efficiently."

"The tech was very thorough with everything I asked him."

"Joel did good work on the A/C service maintenance. But, 1) Blaque quoted the wrong (40 gal.) water heater when I needed to replace a 50 gal. unit. 2) When correcting this mistake he said he would provide the 50 gal. unit at the price of the 40 gal. quote since that was his error. Then he said he couldn't do that and I had to pay $100 more than the quote. 3) Charles evidently forgot to turn the unit on at the breaker box and I had to have Logan come over to check why I had no hot water. Didn't have hot water until 11pm."

"The guys arrived on time and did their work quickly and quietly."

"Very responsive to the call. Came when needed"

"Very clean"

"Everything worked when the technician left."

"full diagnostic check, installed thermostat, explained proceess, all on a friday evening"

"Very knowledgeable and did not try to pressure us."

"Scott was excellent. Todd was courteous, but not competent. Scott took care of the issue in 5 minutes or less. Meanwhile, my AC ran for 24 hours and my house was 75 degrees. Not happy that Todd didn't check to make sure all hoses and lines were connected before he left. I appreciate Scott for coming out on Sunday morning to fix the issue."

"Great insight and suggestions from the technicians!"

"The technician was very courteous and answered questions we ask!"

"He was very professional and did a thorough job testing all the new equipment that was installed and giving me advice and talking about the system."

"Everyone I come into contact with is very helpful, professional, knowledgable, and friendly. I really appreciated the extra care taken during the Covid pandemic to keep your customers and employees safe. But every year there is a problem with replacing the filter in my system. Apparently, while there is a note in my account stating that my system needs a filter of a different size than that carried on the trucks, the information never gets to the technician scheduled for the maintenance.The techs have always been very nice about making an extra trip to bring one but it would be good if there were a way to avoid the inconvenience to everyone involved. Thanks for all of the great service!"