BW/Cook Service Experts Reviews

"Quick and professional service."

"Technician was very polite. Assessed problem and repaired quickly."

"I feel confident that he knows what he is doing and the work was done within a normal time frame. He took time to answer my questions and explained things well."

"Good service, affordable, technician was very thorough."

"Jacob was very knowledgeable and walked us through setting up the app to run the thermostat. Very courteous,cleaned up and went the extra mile to make sure everything worked."

"Service from tech John W., guidance and follow through from sales rep Greg Kizer, and expert installation by Dylan, John, and John."

"We pay for annual checks, twice a year. The last time your tech was out he stated he couldn't vacuum the system out because his wife took the shop vac out of his van and didn't return it. The first time we go to turn the air on it doesn't work, come to find out the wire was disconnected. You would think that when the tech checked the system he would have caught this since he had to turn the air on to check said system. And now we get charged $67 service call fee for a guy to come out and reattach the wire that the other tech obviously took apart."

"Both techs gave me excellent service."

"Technician was professional and knowledgeable"

"Michael was very courteous and did an excellent job cleaning the a/c unit. Did not receive a copy of my receipt for the filter however. Could you e-mail me one.Thanks"

"Technician worked until he got the item installed correctly"

"Good service and reliable."

"Arrived on time and he was very nice for my quote."

"kyle did great work and was very informative regarding a fan blower cleaning needed next fall"

"He was very courteous, knowledgeable, and quick"

"Everything was done very professionally"

"Problem solved, questions answered politely, timely arrival and diligent work."

"Very professional and helpful."

"The technician was quick and courteous."

"Polite positive and friendly."

"Danny quickly figured out what was wrong with our AC unit, had parts ordered, and came back when they arrived to get it fixed. He was respectful, friendly, and efficient."

"Responded within a couple of hour and had my ac runnig temporarily on a very warm day"

"Ron is the best!"

"Ron is the best!!"

"Everything was great. Everyone was helpful and professional."

"Being a widow I have to put my life in your hands. Thank you for the wonderful service guy. He was so nice."

"Very polite and thorough with service."

"did not finsh the work"

"Martin was here in time, checked the furnace, serviced and cleaned the AC unit outside, was efficient and neat."

"The man come in real respectful very knowledgeable and did his work very well"

"Very efficient professional install crew"

"Tim M. is a WONDERFUL plumber, he was able to answer EVERY question l had an provided me with helpful tips, l requested him to return the next day to fix the toilet in my condo unit."

"He knew everything to do!"

"Very friendly technician and helpful. Took care of issue quickly"

"They came out very late and were able to quickly identify and solve the problem"

"Tech was friendly and knowledgeable"

"Kyle was very friendly and efficient!"

"Great job with the work."

"Quick response to my call. Very knowledgeable technician explained the thermostat variations."

"Jacob was very honest and straightforward about everything."

"Sales person was organized and presented all the info we needed and answered all our questions ."

"Very professional"

"The gentlemen that came to service and check out was very neat and polite. He took a few minutes and brought me up to date as he finished checking both the furnace and air units. The only thing that i haven't seen yet was he didn't have the right furnace filters' with and said he would have some one drop a couple off. I haven't seem them yet. Would you drop a couple off for me. Thank You Ken Anders"

"Efficient, fast and reliable!"

"Tim, service guy, was very helpful, not only in the job, but in questions my son and I asked him. He was prompt, courteous and knowledgeable. We asked him if we could have a business card in case there are any other plumbing issues. He gave both my son and I his card."

"Technician was professional, efficient and best of all , on time."

"The Technician did his job and appeared to be very conscientious"

"The tech was on time and professional"

"On time and did the job really well"

"Danny F. Was very respectful to our home and to us, Did a great job of cleaning and explaining everything to us."

"courteous and always on time when scheduled"

"JC was great; answered any and all questions and took time to educate on potential issues and services."

"Did a good job"

"Dan was very personable and knowledgeable. Two very important qualities to have."

"They wore shoe covers in my home and got the work done quickly"

"Ron always earns a 10"

"Does a thorough job and points out recommendations but does not push"

"Knowledgeable and friendly service technician."

"great guy that knew there stuff were willing to share and did a great job on the service"

"Tech was professional."

"The tech did excellent work, was very professional and showed his dedication to doing a good job."

"He was very nice and help out with the salt. Put it into the basement Just love the services"

"Forgot to write his visit on our furnace sticker"

"Sam B did a great job. Very relatable, quick to the point, and helpful."

"The gentlemen who came were on time, friendly and professional"

"Plumber was sent to give us quote for softener. The office did not prepare him well . He did not know brand of softener that is sold by the company. He is not at fault. He is a plumber, not a salesperson."

"The Technican was very polite, gave me step by step what he was going to check and service the a/c. Then he said the filter should be replaced ,and it would cost $58.00. I always had the filter change every year. So that was now big deal."

"Can't think of anyway to improve it."

"Service techs were great, both draining of water heater, service of air/furnace. Issue was w/ amt due for service. I have had this problem every year!!! Im switching to EBYs for service. They have offered our building better service"

"Guys were friendly and efficient"

"On time, helpful with problems with thermostat"

"Answered all our lingering questions satisfactorily"

"They did a thorough job and checking everything"

"Tim and Jeremy were top notch."

"Quick and timely on sales. Scheduling and installation was easy, clean, prompt, and professional"

"Very efficient and friendly."

"Good attitudes. Explained all of their steps as they went on, SO helpful!! Great RESPECT toward my Mom and me."

"They were polite and kind explained everything they had to do"

"."

"Martin did a great job taking care of the problem."

"Sam was very helpful. He explained everything to us."

"Great service, friendly service technician"

"Unexpected same day service was provided and very much appreciated. Equipment and service were reasonably priced."

"100"

"It was great to see a woman in this profession. She was pleasant, started work right away, and promptly finished."

"100"

"You answered the phone, after 7pm, when Four winds didn't. Sam B was at our house within the hour. Not only did Sam B get our furnace running again that very cold night, but he did it quickly while still having the patience to explain to us what went wrong with our furnace. He was nice, efficient, and knowledgeable. He suggested a pump that would help our high efficiency furnace water-trap, that struggles because our furnace is too far from a drain and we have too long of pipes. He suggested it without being pushy. I appreciate that."

"100"

"100"

"100"

"I feel they do a good job and I appreciate that."

"Sam was fast and quickly found the fault. He was able to temporarily bypass the faulty pressure switch and get everything working."

"Tech was very nice and answered questions I had."

"Always arrives on schedule and provides thorough and good service."

"The 2 servicemen were very friendly but they didn't seem to know why they were there. It was a maintenance call but they thought we were having trouble with our water heater."

"Only because there wasnt a way to fix wiring coming out of box. Now im going to have to figure something out to fix it."

"Technician was friendly and helpful"

"Arrived on time, great service."

"Quick diagnosis, and remedy, as I am on the service plan there was no cost. The service person was friendly and polite."

"The tech was very friendly, helpful, and professional. He explained what he was going to do and after he did it. He gave me some valuable tips which I appreciated."

"Luke is always very pleasant to talk to, even early in the morning. He does a great job explaining what hes found in my furnace or ac (dead mouse) and takes care of it. I feel confident the job is done right."

"Gabbi was on time, professional, knowledgeable snd efficient"

"Very professional and on time"

"Technician took the time to answer my questions and show me while he worked on our AC"

"Ron is excellent"

"I was not there so I cannot comment. The filters are over priced in my opinion."

"Very professional and friendly"

"Service completed on time and in a very pleasant manner"

"The problem is not solved. We have a new Lennox system installed by you in September 2021, and the Lennox iComfort E30 thermostat has failed. The technician was not able to fix it, and left a temporary fix. We paid $20K for this system and I am now wondering whether it has been sold under false pretenses. It appears that it was KNOWN that this thermostat, which controls all aspects of the variable speed furnace has a tendency to fail. That sounds like fraud to me. So yes, I am very dissatisfied (but I'm sure it is not the technician's fault.)"

"Service was excellent however the flat rate charge for the service provided was ridiculously inflated."

"Service tech was knowledgeable, professional and timely"

"He was very thorough did and did an excellent inspection."

"Gabbi was very professional, knowledgeable, and prepared for the job! Nice gal!"

"Zack was very respectful, nice, punctual, and took time away from his family to help some strangers."

"The head plumber was very forthcoming and informative, as well as efficient and reliable as far as we can tell. Thank you for the excellent response to our problem of a broken water heater."

"friendly and helpful"

"I spent over an hour showing Danny the multiple systems in my four buildings and we also discussed generator maintenance, plumbing and water treatment. The quote was $130/mo (a discount from $160/mo) that did not identify which systems were included - Danny had mentioned that the pole barn system was considered commercial, etc. When I asked for an itemized quote Danny said if I accept the quote then they would come back and get serial numbers for equipment. Since I did not know what I would be accepting I have not gotten back with Danny."

"Michael T., BW Service Technician, was efficient & knowledgeable in providing our air conditioning spring tune-up."

"This was not a service call, rather a quote for service. Tim delivered the quote. Too high!!"

"Ron is the BEST. We've had him since we purchased this house. Very good and friendly."

"Professional, courteous, pleasant personality, willing to explain things."

"The plumbers did a great job, very friendly . The furnace/AC gentlemen were also great. One was very quiet and did all the work and the other, though friendly and informative was quite the talker. All in all I was happy getting both issues and check-ups done."

"JC did a wonderful job. Explained all my options clearly. Very happy with the service."

"Gabby is awesome."

"Gabby is the absolute best. She knows what shes doing. She is so patient and kind. Shes the only rep I want coming over in the future. I feel like she takes the time to ensure the best work."

"Tech was great, a 10. BUT the office screwed up a lot of the information."

"I'm not sure what to think about this recent service check. Even though the technician didn't find anything wrong with new furnace and AC, I started wondering why someone would ask me who changes the air filters for the system. I can give the benefit of a doubt that the technician was new and not very experienced, but it seemed like it was just in, out and done type of check. Not really sure if I want to continue using BW COOK for future routine checks."

"Excellent service - one day after my call to you - Tim was very capable and cordial."

"except service"

"he was prompt courteous fixed the problem. Then he went beyond and helped us set up our icomfort app and showed us a couple things t o troubleshoot if the problem ever recurs and a couple things to NEVER touch or try"

"very polite and helpful"

"He was mannerly, kind, went straight to do his work, finished the job, and left when finished. Very professional and efficient."

"Tried selling service plans before addressing my actual needs, which was a quote for a new furnace and AC."

"the expert was courteous and very efficient."

"BW Cook always takes care of us in great fashion"

"Technician was very through and informative. Helped solve the problem."

"The technician pointed out some details on maintaining our A/C units that we were not aware of as well as components that may need to be replaced in the near future."

"Very good communication. Quick service."

"no ansswer"

"Everything was great except arrival time"

"Nothing to do with the tech . . . only that he was overbooked. Time was set for 8:00-10:00 but he didn't call until 10:25 and I would not have known anything if I hadn't called BW earlier. Perhaps you should consider notifying customers when this happens."

"The techs were very knowledgeable and personable."

"Your technician was punctual and efficient. A delightful gentleman."

"Good service"

"They did a great job fixing the issue and saving me money by checking that the part was under warranty."

"Servicemen were very polite and efficient and knew their work."

"Much Respect for your Company AND Plumbers; I was NOT Expecting any Company to SHOW Up Here; I Am HOPING The email Invoice will Be Deleted & I Owe You Nothing; STILL waiting on this pleaqse"

"Because your company is the best"

"The employees from BW/Cook Service Experts are always so nice and friendly. Willing to listen and make sure they do a great job."

"Martin was very professional, careful, and courteous."

"Professional service"

"Our service was fine. My problem is with the A/C unit outside. It has a design defect and has been extremely noisy when it starts up. You sent someone out to replace a fan assembly, but that did not fix the problem. We spent a lot of money on this system and we should not have had this problem in the first place, let alone go on for this long. When will there be a solution for this problem?"

"Very nice and polite rep who knew his job."

"Technician wax courteous, thorough and knowledgeable."

"Great customer service"

"did good job."

"Because"

"Tech was on time, efficient, and knowledgeable."

"On time and very quickly taken care of"

"Professional"

"Technicians were very courteous and performed the maintenance of the AC unit in a professional and timely manner."

"Great communication, appreciate the heading your way call, knowledgeable and friendly service."

"He was very knowledgeable a"

"The tech was prompt and courteous."

"We had a heating emergency around 11:00 pm. The emergency phone number on the thermostat didnt work. We called another number that I believe connected us with a person in the Philippines who said someone would come by around noon the next day. We didnt know if the problem was dangerous, so we found another emergency number for B/W Cook in Elkhart, IN and a service rep came at 3:00 am and fixed the problem. We are very pleased with the third contact and service response. Our Furnace is only 3 months old!"

"Paul was really nice he said if there are any problems to call, the guys worked very fast, and my little brother is a heating & A/C installer he said they did a real good job"

"He was very professional"

"John did well after he found out when they installed furnace 1 year & 1/2 ago They wired it wrong."

"You're good"

"Very pleasant and very happy with work"

"He was very helpful."

"outstanding customer service"

"Kyle was thorough and focused."

"Details and knowledge of issues and tips provided"

"Quick service!"

"JR was on time, at the beginning of the estimated time period, called when on the way, and provided the quick and efficient service that I have come to expect. He provided helpful tips about how I can maintain my A/C unit between visits to prolong its life and potentially avoid some service disruptions."

"Our question and answer were completed on the phone!"

"Easy to make appointment, tech arrived on time, was courteous."

"Very thorough, and lots of patience explaining everything."

"Because I was very satisfied."

"Techs called to keep me informed of their updated arrival time, they were efficient and knowledgeable and respectful of my home"

"there is no way for improvement."

"Friendly. Fast, Knowledgeable, Respectful."

"Worker was on time, pleasant and efficient."

"Kyle did a great job. He is a personable person. I orginally scheduled appointment for Generator and air which I was told could be done in spite of cool weather. He was told to do furnace."

"Excellent/ knowledgeable of job."

"Excellent technicians and service !!"

"They were very Knowledgeable at answering questions."

"Polite and efficient tested everything even though no problem was found after thermostat showed a 290 error code that went aways on its own"

"Gabbi and the other service representative were very professional and patient with my questions."

"I was very happy with the service That was performed, he took his time and explained what he did."

"Tech was very thorough. Cost of job was estimated at the low end of the price range but was billed at $200 above the low end of $595"

"Technician come in time and did his job well."

"Great job"

"Technician Tyler worked quickly yet carefully to make sure our Lennox furnace was in perfect working condition."

"took the time to explain things and was very professional."

"Service excellent from customer service to technicians"

"Good severce"

"Clean and efficient"

"The quality of service is amazing; very thorough; and professional."

"Unfortunately the approved electrician is unavailable to complete the wiring job for over 3 weeks after installation."

"The service rep knows what hes doing.Hes very good and is very nice."

"Service has always been good."

"Thanks to John"

"Your service technician was on time, friendly and knowledgeable."

"My service was alaways good."

"Dylan and his team were very professional, neat and courteous."

"Ron was very helpful and understanding with my questions regarding the thermostat going dark and then coming back on and also with the screen popping up regarding the WI-FI"

"the two techs were very acomodating and did a good job fixing the water heater."

"He was a very nice person and explained everything."

"On time, effecient and helpful"

"Technicians were very professional. Came into our house and took care of the problem immediately. Also they were friendly and respectful."

"You went out of your way to locate a new cover for my bathroom register."

"The tech was fast and quality conscious!"

"Michael T. was the technician this time and he was knowledgeable, friendly, and took the time to answer my questions,"

"Technician called ahead, was courteous, and explained everything. P.S, The "How Likely are you to recommend score is low because NOBODY is likely to ask me to recommend this kind of service. It's a dumb question that appears on every survey."

"Everything went well service was going to bring us a new filter and never returned"

"Knowing that I need a new furnace and cant get any financing for a new furnace. And shitting my furnace down."

"Carson was on time. Knew his product and didn't mind me asking question's. I felt he was very nice and polite."

"Tech did a great and guick"

"Scott is a professional and knowledgeable tech."

"Friendly, efficient, expert service"

"Quick. efficient. friendly"

"Derek came very soon after we called BW/ Cook Service Experts, diagnosed the problem with our hot water service which needed replacing. Within hours he had a new one installed and running and the old one removed. Very impressive!"

"Technician was on time and seemed to work efficiently."

"I did not hear a sweeper run like they usually do. 2 people showed up was one a salesman? I do not like that."

"Our technician was professional, knowledgeable, and considerate."

"On time means a lot. Time waiting is time wasted from work."

"Very efficient and friendly."

"Service was completed very efficiently ."

"The technician was very courteous and efficient."

"Just had a few hiccups"

"Friendly and professional"

"Ron is a very efficient and, knowledgeable worker. ! He also is very kind and, respectful !!! He knows his job well Thank You !!"

"Service person arrived on time. He was very courteous and caring as he handled the tune-up."

"The technician was friendly and professional"

"BW/Cook Service Experts were punctual and extremely professional."

"Andy, your technician was very courteous, professional and conscientious. He was careful and attentive while performing the installation."

"They were friendly, very thorough (even noticed our turned off humidifier and alerted us to it), timely, and did a great job!"

"The professionalism and information provided by technician Michael T was above and beyond."

"VERY PROFESSIONAL"

"Tech was very nice and good"

"Technicians on time, completed service and orovided excellent feedback about system potential issues."

"Did not explain effectively to my questions, i.:offered items for me to buy without telling me its purpose. He added that I might need it in the future."

"I felt like I was number 1 priotary"