BW/Cook Service Experts Heating & Air Conditioning Reviews

"was prompt and got the job done quickly"

"Thorough complete winter season check"

"The technician replaced the humidifier filter to the furnace, which was caked with calcium. When I went into the basement the next day, there was a lot of calcium on the floor, which I had to mop up. I feel the technician should have vacuumed up the mess left after the filter change."

"Gary was prompt & informative. No issues with service."

"Prompt Available on a Sunday Knowledgeable, friendly technician"

"Brody was helpful in every manner during the maintenance service."

"Rodney has been here before-he always does a great job!"

"no phone call or anything until he showed up"

"Friendly, knowledgeable, thorough."

"Technician was excellent. Would have him back again."

"Because you great ."

"Brody was very friendly and helpful!"

"Ron showed up on time & was very helpful throughout the entire visit. I felt safe with him in our home."

"worked efficiently, was knowledgeable and polite"

"fast and efficient"

"Technician was on time, friendly, polite and went right to work."

"On time. Knowledgeable. Polite"

"Eric was efficient and answered my questions."

"I couldn't believe we made an appointment after 5 online the night before and the appointment was confirmed for the next morning. The technician called 30 minutes prior and arrived on time. He also did a great job troubleshooting our problem and providing all solutions for us to make an informed decision."

"The technician left the setting at 80 degrees (from my 69 degrees) and I left right after he did and my house was horribly hot for me and my pets. It took hours to cool the house down."

"arrived on time did his job and gave answers on questions i had"

"Both BWCook representatives that came to my house were knowledgeable and gracious. I appreciated how efficient and careful they did their jobs. They explained everything they did and consulted me on operation. Great job to both of them!"

"Both technician and sales guy were very friendly and professional"

"Gary was very, and Polite"

"Very personable and professional."

"called ahead the day before arrived on time explained what he did"

"Chris was very professional and friendly. Explained exactly what was going on and made the proper suggestions. Quick and knowledgeable."

"Drew is very friendly and yet professional. He went about his business, answered any questions that I had. The appointment was schedualed for December 4th but you had a opening for the 3rd, called and asked if I could fit your visit in. I was available and we made the change. Thank you for having that policy in place."

"Brody answered all my questions simply and professionally"

"Answered any questions I had."

"Drew was very informative as to my main problem with my furnace."

"i was not there but my wife said technician was very polite and thorough"

"Technician was super and did a great job. Your pricing makes no sense to me-pay more if you pay total and ahead pay less if you pay monthly. Unfair to say the least!"

"Your service man ?? did I a great job"

"Andrew Bergt was knowledgeable and professional."

"Was extremely polite and courteous plus very professional about his work."

"Technician was very efficient and informative."

"Ron always very nice does great job and explains everything."

"Met expectations"

". was good sharing info as we went along finding problem.bad connection"

"Service was prompt, on time and very professional."

"very efficient, friendly, took time to go over our system with us. explained how a service contract would be beneficial to us.. we signed up"

"at house within half hour"

"Gary serviced my furnace and explained thoroughly what he did and the condition of my furnace. Also advised me of my choices to keep the air quality in my house safe"

"Paul, the technician, was very courteous and professional."

"The service was good - did a yearly check up on the furnace."

"Worked very professionally and answered my questions when asked"

"Appreciate the quick response to my request for service"

"Drew was punctual in his arrival time. He was friendly and at the same time very professional."

"I felt the tech did a very detailed evaluation of my furnace and explained a few things to me I hadn't known before and didn't understand."

"Not only was the Tech knowledgeable, he was so kind and friendly."

"The service technician arrived less than hour after our call for service. It was late in the afternoon on the day before Thanksgiving. He identified the problem quickly and got the part needed. Our generator was up and running a short time later."

"Helpful, efficient and friendly."

"John is very knowledgeable and I feel that I can trust him to help me decide on the best outcome regarding servicing my heating and a/c equipment."

"Competent and professional."

"Very professional and clean technician.The only recommendation I have is to park in the road and not on my driveway. There are more people living in my household that drive. Having to wait until the technician leaves to park is not appropriate."

"On time and polite. Didnt try to sell me things I didnt need."

"Competent and friendly"

"On time, efficient, professional and courteous."

"Three days after the servicing we had no heat in the cafeteria and kitchen. We were told today when a tech came the switch wasn't completely engaged. I don't understand why it wasn't. It was very cold in the 2 areas Friday night while attending an event at the facility. I hope the call we had this morning is a no charge and won't be consider one of our visits in the maintenance package."

"They were honest vand thorough."

"Coustomer Service and a good service tec . John Rhoades"

"Knowledgeable tech"

"John is the only technician who could do the installation. I felt very sorry for the technician who was sent on November 15th, who worked diligently, but could not complete the installation."

"Im always pleased with the service"

"It took 5 appointments to replace the one part. The second technician that came had no clue why the first technician messed with what he had, and he told me this as he left. He said he was going to have to do some re-teaching. It just felt like the left hand didnt know what the right hand was doing. It felt unprofessional."

"The guys that did the work were great."

"Friendly, knowledgable,"

"from the gal that took my call to Ron the tech. all good"

"Technician was knowledgeable, punctual and thorough and personable."

"Took extra effort to ensure we dont have another CO incident"

"Very thorough work. I am just frustrated the filter had to changed again."

"John was very kind and knowledgeable about our problem. He was upfront about what needed to be done. He was able to work with my schedule and get it done in a timely manner."

"Very informative."

"on time friendly"

"Ron is the best and after 20 years of excellent service, how can you not be pleased"

"GREAT WORK."

"Very professional. Called to keep us updated."

"The technician was wonderful and did a great job"

"The tech the was very helpful, professional, and friendly. Took the time to describe what the problem was and how he was going to remedy the problem."

"Your techs are always very thorough"

"quick service"

"Had service scheduled for 11/16/19 between 10-Noon no one showed up when I called was told my appt had been rescheduled."

"tech was very helpful and professional"

"Helpful, respectful, knowledgeable"

"Rodney was very professional and honest. Was very good at explaining everything truthfully. Hes very good at his job."

"prompt in arriving, wore paper shoes when entering the house, friendly, let us know about issues and needing filters"

"Rodney seems very outgoing and conscious in his work."

"The technician was efficient and he answered all my questions."

"Very Fast and efficient service. Andrew Bergt arrived about 1 hour after my call and was very polite and knowledgeable. He took the time to explain everything he was doing and why. I am very grateful for his excellent service."

"Friendly. Courteous. Good communication."

"Ron is always the greatest. Excellent work and cares."

"The technician, Gary Newton, was very knowledgeable and gave good tips on furnace filters."

"Integrity"

"Different individuals had to come to service the furnace it was not working at all. The temperature in the house was 59° they had to make multiple trips. The service was excellent and I could not expect anything more from anybody."

"Courteous and timely"

"The tech was very polite, seemed to work efficiently and answered all my questions."

"Cause he was good."

"Tech was courteous and did the job well.I still have heat and that's important now!"

"Very pleasant and very efficient"

"We have been requesting Ron for years, he knows us and knows our equipment. He is so NICE and knowledgeable and has been doing our service for years and years. When I made the appointment I requested only Ron, I'd never made an appointment with anyone else. They called and said John, I believe it was, he was on his way to our home. I told them. no he wasn't. I'd requested Ron and Ron knows he's the only one we'd have. They had to cancel the morning appointment and was able to send Ron between 4-6:00 PM. So grateful we were able to have Ron!!!!!!!!!!!!!!!!!"

"Very nice seemed to do good on work for furnace."

"The technicians were very professional and left no mess to clean up."

"Martin always does a good job."

"BW/COOK has always provided excellent service."

"Professional, no nonsense visit. Done on time, quickly. Arrived on time"

"Prompt and courteous"

"We always use Ron we are very satisfied with the work he does and weve never had a problem."

"On time Efficient Went through checklist"

"This young man was very polite; took the time to speak with us. Impressive. Thanks so much!"

"The tech was here, fixed my problem and was gone less than an hour from when I first called."

"AS AN (ADVANCED) CONSUMER. PTL FOR OUR BEARDED ANGEL WHO WHO ASAP ON SUNDAY CAME TO AND GOT OUR FURNACE GIVING HEAT. REV RICHARD ETNER"

"Paul was very polite and knowledgeable! Fixed the problem super quick!"

"I received several calls letting me someone was available at earlier time. Also the trip charge and diagnostic was together. Everyone was courteous and efficient."

"Erik was very professional and easy to deal with, very informative. He is the first technician from your service who showed us we have a humidifier attached to the furnace and showed that the filter had probably never been changed since installation (2012). He changed it, of course. We hope he always returns."

"Knowledgeable and trustworthy. The staff is also very responsive to any problems."

"Very satisfied"

"fast and efficient"

"Arrived as scheduled, was knowledgeable, efficient, and courteous."

"Rodney was very knowledgeable and explained the process thoroughly."

"Felipe was very thorough!"

"The work was done quietly and quickly."

"Tech was prompt, explained everything, and was finished in a short period of time."

"Getting disatisfied with BW/Cook"

"Prompt, efficient service. Techician Rodney and his helper were absolutely superb in every way. Treat them well!"

"Rons the best."

"Andrew was on time,vet professional and polite and explained things and answered all my questions."

"My technician was on time, very professional and extremely knowledgeable. He was efficient and after he left, one would never have known he was ever there."

"On time. Performed maintenance service timely."

"On time and was pleasant and efficient."

"Great service and they were very quick with the job."

"Martin has always provided excellent service whether just doing the annual maintenance or fixing a problem with my units. He is courteous and thoughtful. He even put the sliding door back on its track for easier access to the furnace. I do not have the strength to do it at my age (73). He has been such a good guy and a blessing to me. I have always been able to count on BW/Cook when I have to call for repairs and have always been able to count on Martin to do a good job."

"Prompt and professional"

"Did a good job"

"Ron took the time to explain everything, he also went above and beyond, while in my crawlspace looking around for bugs, spiders, and any signs of critters."

"Good lead up communication. Driver delivered within the tie frame promised."

"On time, friendly but professional. Performed maintenance as requested."

"Martin was informative and courteous and helpful, etc."

"Very professional service"

"they were fast, effective, efficient, and cool to talk too"

"18 year old furnace broke down. They reviewed and advised my options from fixing to replacing unit. Explained both completely and gave me options and costs."

"Drew explained the various steps he was performing and seemedinterested in answering my questions."

"Tech was on time, ans. all questions, and was respectful of my property"

"We have had Rodney come to the house several times. He is a very courteous and friendly."

"I was desperate and they helped get someone out very quickly!"

"Derek was very punctual, courteous and polite. He was very through in trying to find the problem, and he did find it."

"Tech was courteous and did his job well."

"Martin was professional and answered all my questions. He is great to work with."

"Both guys were professional, and got the repairs/check-up done quickly."

"very complete andsatisfied!"

"Very thorough"

"Ron really cares about me as a customer. Very professional and down to earth. Takes time to talk to me about my furnace"

"Felipe was very professional and answered all our questions. The office did not follow directions provide by us. Now to correct our issue we are expected to pay additional service charge, which we feel is not fair. We would like a manager to call."

"It was an unscheduled appointment and came in a timely manner with the window time frame given to me. Took care of the problem."

"He cleaned a hose on furnace that could have caused us a real problem. We didn't know anything about it. He took time to talk with us on a few things we wanted to know. When he left everything was in the right place."

"Showed on time, quick diagnosis and no charge since it was a wire that was not connected when AC we purchased from you was not connected. Thank you."

"Ron Fumarlo is a very pleasant guy who explain what he is doing and what good versus bad would look like"

"Fast, efficient service with clear explanation."

"The serviceman was very helpful; and answered all of my questions very politely."

"Appointment was prompt. Service was quick. Service man was helpful and found & fixed an issue quickly."

"Very thorough work and knowledgeable techs"

"Ron had the furnace running again very quickly and explained what had caused it to stop functioning. He was very pleasant and professional."

"The technician arrived at the scene on time. Identified and Solved the problem quickly. Job was well done! Thanks."

"Took the time to keep looking for the problem until he found the problem"

"The Technicians, were very knowledgeable about my furnace! So pleasant, they told me information regarding my furnace that we didn't know!"

"Ron was courteous, pleasant, professional & through."

"tech. was very friendly and helpful, did a great job."

"Rodney explained everything thoroughly and was empathetic to our unhappiness that we had to call anyone out just 4 days after our Fall Furnace maintenance appointment."

"very pleasant"

"BW technician put in a new thermocouple, optimized it. After 60 days the unit's pilot kept shutting off. Called BW . Tech came out and redid the optimization. He said all data was good but I should get a new heater, I don't know why except unit is 14 years old. I have one that's > 20 years old. I think BW should noit have charged for the reoptimization."

"He did a nice job and was very professional."

"Eric did a great job of troubleshooting the problem and making the repairs."

"Eric was very good, respectful. Done a super job"

"Came in ; went right to work, did the job in an efficient manner and we were very pleased."

"Austin was very honest with us and did not try to push the most expensive furnace/AC with us. There is absolutely no pressure and worked with our budget. He is also very personable and was very professional."

"Excellent and very complete service along with helpful information. Also, I never use Facebook or Google for comments so I appreciate receiving this survey. See you next time."

"Prompt and courteous"

"Tech was very professional and updated me on everything he did on the service call"

"Service technician was courteous and professional. He was knowledgeable and explained problems that needed corrected."

"Eric was very professional and thorough setting our furnace up for the colder weather! We are very satisfied with his inspection and filter replacement!! :)"

"Very professional"

"Joel always does a great job."

"quick response. repair holding"

"Polite professional service on time very thorough"

"He worked quickly and efficiently and answered our questions without any difficulty."

"On time polite helpful professional friendly"

"Felipe did a very good job performing our Fall furnace maintenance. He was thorough and efficient. He found and fixed a very small and difficult to detect leak before it became a serious problem. Felipe is very personable and explained all that he did and answered our questions. The new check list form that he filled out and left with us was very helpful."

"Eric did a thorough job servicing my furnace. He replaced the air filter for me, was very pleasant and left no mess behind."

"My technician, Ron, is very knowledgeable and efficiently goes about his work."

"Very nice and helpful. Giving us all the information and professional recommendations needed."

"Drew was on time, courteous, friendly and completed the service quickly."

"Matt is always excellent at the service he performs! He is very thorough and personable! I always more than appreciate his knowledge and how helpful he is when servicing my equipment."

"Job done by technician: Filipe Mazzocato"

"Clear explanation"

"The technician arrived on time and was very efficient."

"Friendly & professional"

"Felipe was very courteous, serviced our furnace efficiently"

"Tanner did a great. He was friendly."

"courteous, helpful. knowledgeable"

"Did not remember we had paid for a 10-year service plan"

"Great service"

"All your people have given me good service"

"For all the reasons below"

"Paul was very knowledgeable of the issue & completed the job in an efficient manner"

"Erik did a great job explaining everything he was doing"

"Mike didn't try to oversell us. He gave us what our budget could handle"

"Sam was very polite and did an efficient job on the water heater explaining what might happen in the future"

"The installers were great. They came in and got right to work. They explained what they were doing. Everything was cleaned up when finished. The two installers were very professional and friendly."

"Technicians was very nice and explained everything very clear to understand the problems we had with our heating and what we need to do to solve the problem."

"Technician was very polite, professional and curtious."

"Your service man arrived right away. Eric was very friendly and knowledgeable. He fixed the problem right away and told us how to main our furnace. We are so glad we called you folks. Excellent service!"

"Experience and knowledge of the issue at hand."

"Friendly and helpful"

"The "sales consultant" appeared to be just that: someone who doesn't do HVAC work. And shockingly, he presumed that it would be in my interest to rent a furnace from him! He also spent less than one minute looking at my house before moving on to the attempted sale. When I told him what my current highest quotes (from major competitors) were, he immediately made it clear that he couldn't come within thousands of dollars of those quotes. I'm still laughing about him telling me it's a good thing that he'd own the equipment. When I ask for someone to come give me a quote on installing a furnace and AC unit, I want the person who comes out to be capable of doing the install themselves. Out of the five quotes I received, B/W Cook came in dead last on every metric. To the point that I'd actively warn people to stay away."

"Quite knowledgeble"

"Tech was very professional"

"While the guys cleaned and checked the furnace, they did not change the filters. And after they left I had to change the batteries in the thermostat."

"called ahead & arrived when he said he would get there---very courteous and business like---"

"Our tech was great. My complaint is that we have been pushed back from our scheduled time the last 3 times, why make a schedules if they can't be met."

"Friendly and knowledgeable tech"

"Everything went smoothly with no long sales pitch"

"The tech was very professional, prompt and completed his work in a timely manner."

"No humanist perfect"

"On time, knowledgeable and helped me get a new, and needed thermostat. He even gave me choices on each one and helped me learn how to use it after I picked one."

"Felipe was polite, professional, helpful and detailed. He did a thorough inspection and service of our furnace and noted that our attached humidifier was both dirty and clogged. We agreed to an additional service charge of $58 to get it serviced, Money and peace of mind well spent."

"very professional and knowledgeable of their job"

"Came early, fixed problem promptly and saved me some money"

"Prompt and professional"

"The guys were very polite, and did a great job of cleaning up."

"Very pleased with having Rodney work on our heating & A/C over several years"

"Ron is an exceptional repairman"

"Paul was great! Found the issue quickly and fully explained what was going on and why he was using the method he used to fix it."

"The technician was friendly and did a great job"

"Martin always looks at every detail in proper maintenance of our various systems."

"Assistance was provided for a trainee"

"Came on time, did a fine job"

"Andrew came out and fixed the problem with my boiler. Another man came out on friday and soon after he left the heat stopped working. He was friendly and explained everything to me when he was finished."

"Rodney is super nice and very helpful in explaining everything."

"Adjusted the air flow on our furnace that none of the other technicians had mentioned or addressed before. very professional and informative"

"John was very thorough in explaining everything"

"always does a good job"

"The technician spent a long time looking at and working on the furnace and showed me the concern he had. However this morning I discovered that the furnace had not run all night and it had gotten down to 64 in the house. When I went down stairs to check on the furnace I discovered that it had not been turned back on after the service and that the gas line switch had been left in the off post. Surprised that this had been forgotten"

"Personable, informative and efficient."

"Always great service"

"PROFESSIONAL SERVICE"

"He was very helpful explaining the details of my furnace telling me everything was good. And explaining to me about a furnace in the future and the details about it."

"Very professional"

"He braved my 3 dogs, he brought the light for the furnace and found a blower capacitor needing to be replaced, I like preventative maintenance!"

"Very curtious and knowledgeable"

"they have good and prompt service"

"Explained what he did , answered our questions and was very friendly."

"I"

"They were competent and did a good job."

"Tech arrived on time and was very friendly and courteous"

"DAVID WAS ON TIME AND FIXED MY PROBLEM QUICKLY."

"he did very good"

"Ron is very knowledgeable about heating and AC."

"Andrew and Chris arrived on time, did their work efficiently, and the heating system seems to be in good working order. I only reserved my rating because I have not yet put the system into winter use, so I want to make sure that it will work problem-free, but this is not a reflection on the technicians, who did a good job as far as I can see now."

"First of all, all 3 reps were very friendly & professional. Andrew was the hands-on technician, and he went over-and-above to ensure that my furnace was properly closed up, and even took steps that will make access much easier for the next technician who works on it."

"The solution to the problem was very low-tech -- unclogging the air intake pipe from outside -- and it was done without being sidetracked by other possibilities."

"Brody (366) did a superb and thorough job in servicing our furnace, providing helpful information about exactly what he did and what was important to keep an eye on in the future. He was very friendly and had excellent personal-relation skills. He was also training a new worker, and was accompanied by the sales person Jon West, who provided helpful information about possible upgrades to a new furnace in the future."

"As far as I can determine, the heating system was checked and necessary adjustments and parts replaced."

"He did a great job."

"Martin was knowledge about the work and offered his advice on work needing to be done."

"The technician was great"

"The work was done on time and with a friendly manner."

"Gary was pleasant, knowledgeable, took his time and explained things. Installed a new smoke and carbon detector. Would like to have him back for future services."

"Was very polite and helpful gave options to save money."

"Came in timely matter. Took care of problem. Back in service."

"The plumber was very responsible by contacting us late Friday night and Saturday morning. Also, he was up front regarding the options for repair, and, so, we could make an informed decision."

"Timely help"

"All parties were very professional. The work they did was neat, clean, efficiently performed. when they were finished, they explained the equipment and how to operate it."

"Ron is very professional, thorough and observant during his visits. He is appreciative of any input and assistance that I offer."

"Called in the morning and a service tech was out at 2pm. Fixed problem quickly. Can't ask for anything better."

"everybody was very helpful"

"Very polite and professional technicians."

"Always have had a good feeling from the tech after a check up"