BW/Cook Service Experts Reviews

"Pays attention to detail, knowledgeable, and courteous"

"technical service was great. Your scheduling department sucks."

"Prompt and good service"

"Good Service Always! Thank You !!"

"Excellent timely service"

"Good service"

"Very friendly employee"

"Equipment works great and great service reps!"

"Phillip was very good. He got here sooner than quoted. Also, he had all of the tools and parts with him and was very courteous and professional."

"They have good deals. And the guys are very personal and they are only a few that service oil furnaces. They come back out if something isnt working right. Very dependable."

"Punctual response"

"I never had a problem with BW/cook they always been good to me"

"Excellent professional service!!"

"Pleasant staff and listens to customer"

"Derrick was wonderful. He arrived early and started work immediately. He asked if we had all the water we needed before he turned it off. He fixed our leak in under an hour, and ran the faucets for a bit before he left to make absolutely sure everything was fixed. He showed me his work and explained what he did and what went wrong. I was very satisfied with my experience."

"Good service, price higher than expected"

"Very expensive"

"Sam was capable snd solved the problem quickly he has a great personality and is good to work with"

"there was some confusion on the date of my service, which lowered my score."

"Knowledgeable and professional. Always make it within the time expected."

"Very professional, good people."

"Good service and availability."

"Very Satisfied."

"Prompt service, Kris was very informative regarding everything that was discussed. Really liked finding out that plumbing is now part of the services you offer."

"The options are too expensive for me."

"Techs were skilled and professional. They cleaned up well and left no mess."

"BW/Cook has always treated us fairly and been very up front on all there programs."

"Timely appointment. Found and resolved the issue. Friendly manner."

"Continued excellent service."

"Seems very knowledgeable"

"Quick Response"

"I have always been very satisfied with BW/Cook's work on various of my appliances and they always were very courteous and answered my questions with good explanations, etc. They all seemed very knowledgeable about whatever they were working on, and the outcomes were good."

"Friendly, thorough, helpful"

"Professional, courteous of property, and on time. Additionally, helpful in explaining task completed."

"BW Cook offers me a good value. I like the affordable maintenance plan."

"Always have had good experience"

"I find them to be dependable,kind and fair, knowledgeable. I feel Im in good hands."

"Fast, dependable service, friendly staff"

"Good service"

"Reliable service."

"From the moment the tech entered our house, he was respectful and courteous about the project. He explained how he did the job and what needed to be done. I felt good about the job he did. Mason was very easy and knowledgeable about his work."

"They came on time and took care of our problem quickly. They were informative and courteous."

"Excellent technicians!"

"This company is spot on; does a great job; very professional; and a company worth checking out."

"fast worker"

"Because you have been my heating and cooling people for about 14 years and you are the first ones I call if I have a problem."

"Always prompt and courteous. Very efficient and trustworthy."

"Prompt thorough service, reliable"

"Great work very satisfied"

"The office staff was very polite and accommodating. The service worker was on time, professional and knowledgeable."

"Didn't solve the problem and tried to sell ne a new unit, didn't even care to solve the problem"

"The cost of services"

"Great service."

"All my questions were answered"

"Your service people are always well trained in both customer courtesy and their ability and knowledge to do their jobs."

"They were on time, informative, and they listened to my concerns."

"Reliable response to heating and cooling needs"

"Prompt and thorough"

"John discovered the problem when others could not."

"Finally fixed our problem after several weeks of testing and new parts."

"The entire team was amazing from the office personnel Patty, the manager Moe, one of a few technicians, Brandon and the install manager. They workef quickly to get me a new furnace during the coldest week of the year and for Christmas. They did not hesitate to explore options for me and to work directly with my insurance company to solve the issue quickly."

"At first I got a good impression. The initial call when our furnace went out was met with understanding and a team was sent out that evening. They did some tests and concluded that since it was an older furnace they were going to consult with their parts department in the morning and let us know the following day if they were parts they could still get or schedule a meet to talk about new furnace options. They were supposed to call Friday, the day went by and nothing. I assumed their business hours didn't include the weekend, so I thought for sure id hear back Monday. Still nothing, and im completing this survey at 3:15 pm Tuesday afternoon. I'm not sure what happened but good thing its not winter or anything... $72 diagnostic fee to tell us the furnace wasn't working and if they could get the part they thought might fix it, the $72 would go towards it. Alright, cool I guess. Another company is coming today to determine if the furnace is fixable or not though, so no worries about getting ahold of me in the future."

"Past experience with company"

"He was great. Took his time trying to figure out what was wrong"

"Service"

"good service - reliable -knowledgeable techs."

"He called to see if he could come early, then did. He found something that had lodged under the flap of the sump pump, removed it then the pump shut off as soon as the well finished draining."

"Excellent service, communications and pricing."

"my tecnition is the best she explains things in detail"

"Always get good service. When theres an emergency they always fit me in."

"I asked for a service tech to clean my furnace, I DID NOT ask for a salesman to come to my house. The guy was selling before we made it to the furnace!! Will not use BW again."

"Always satisfied with the service team"

"From long-time experience with your company, and from knowing what a great technician Gabby is!"

"Efficient, competent service"

"I was told charges would be less than I was charged."

"Dependable service when needed"

"Your technicians are the best."

"Prompt service"

"I called about my problem and they came out the same day and help me with the problem and got it done within two days great job"

"Very professional."

"Honest as we discussed options."

"Your techs were very professional and very knowledgeable on the job that they were here to do."

"I was impressed how quickly you were able to help me out in a crisis. The reason it's not a full 10 is because I hired a guy a few days later to figure out how mice were getting into my house and found the area around the new gas pipe not caulked."

"They have always been helpful. Most recently, first call did not resolve issue but follow-up did, and in a better way."

"The first young man sent out was unfamiliar with the equipment but was honest in saying so. The second gentleman was capable and knowledgeable, issue resolved."

"Have been doing Business with them for years. Very happy with there work.."

"very informative"

"BW/Cook communicates with a customer two or three days in advance of an appointment; right before the appointment .. . and after the appointment."

"quick service"

"Adam did an absolutely spectacular job. I don't think I've ever received a service that exhaustive. He answered highly technical questions that had been shrugged off before, and he also helped to diagnose a humidifier problem that I'd been asking techs about for years."

"Martin took care of restoring the heat on my furnace."

"The technician explained everything and was very polite"

"I filled this out already once, but I will do it again for you(: I always appreciate when I have the same returning person when I have a furnace problem as it is in the attic."

"With the blizzard conditions for 3 days before Christmas the exterior heat pump shut down because of iced up components. The heating system continued working with auxiliary heat. When it was noticed that heat pump was not running I called in to ask for service call and was expecting to make an appt for next day or so. The service call was made later that same day, ge quickly diagnosed the problem and was able to reset and reconfigure the system and heat pump has been functioning as normal ever since. Very impressed with the professionalism and comfortable communication. He even made our 2 dogs feel comfortable which is not always an easy thing to do!"

"Over Christmas my furnace went out and when the technician came out to look at it he saw that the intake/exhaust pipe was frozen. He made no attempt to clear that pipe, instead he unhooked the intake pipe from the unit inside. The furnace ran for a few minutes but it went out as soon as he drove away. I called him and he told me that there was nothing he could do and that I would have to wait for the weather to get warmer and thaw out the exhaust/intake pipe. I was using a kerosene heater to heat my home and he told me to keep running that until my exhaust/intake pipe thawed. I couldn't believe it! I ended up getting a ladder and cleared the pipe myself using a pocket knife so that I could use my furnace. I am a 60year old woman and live alone. I spent over $7k on that furnace from BW Cook and I am still making payments on it. I also pay $120 yearly for the Armor+ program. I can't believe BW Cook left me like that. It could have been days before that pipe thawed on it's own and I could have died in my home from the fumes from the kerosene heater and your technician didn't care at all or even advise me to call someone to clear the furnace pipe. I can't believe this is how you treat senior citizens during sub zero temperatures."

"Professional, timely, helpful technician"

"We have used them for years."

"He didnt even want to hear what happened. He immediately said best I can do is 2600.00 and cant do it for three weeks. Seemed like he didnt want my business. Ive had two other quotes. One at 1200.00 and one at 1600.00. We went with the 1600.00 and couldnt be happier with their service. They were able to take care of us same day! Youve lost me as a longtime customer."

"Knowledge"

"The technician was both competent and friendly"

"Have not been disappointed with their service"

"Scott and Jasmine came to my home because the heat wasn't warming it. They were very nice and personable but apparently not very knowledgeable. They checked the furnace, and said it was fine. They did not check the "floor vents" to see if heat was coming through. They checked the crawl space and said that I needed insulation in the crawl space. How they could say this is beyond me because just looking into the crawl space you immediately notice IT HAS insulation. After having an insulation professional out who told me I DIDN'T need any insulation, I called another furnace professional from another company and he resolved the problem within an hour or so. It appears to me that Scott and Jasmine need more training in this field and are not adequately prepared. Thank goodness for the other company I used. I am now warm and cozy in my house."

"Quick and reliable"

"Always reliable, dependable, helpful, knowledgeable"

"both techs that came were super friendly- knowledgeable and polite"

"The worker (John Whitfield) provided excellent service really quickly and got my furnace up and running in no time. He is very caring and reassured me he was going to do all he could to fix the problem and he did??"

"Overall I am most pleased. I do wish at times that the same technician came to my house when I have problems as my furnace is in the attic. Those who have been here before seem to do a better job as my most recent technician did."

"Timely and professional"

"were couteous and professional"

"In the main, the service was very good--but our humidifier still doesn't work correctly. It's just one year old. We have had three different visits in the past couple of weeks--and our thermostat still reads at 10 to 15% rather than the 30 to 35%."

"They came out on Christmas eve to fix the furnace."

"wonderful service from the phone call to the service provider at my home"

"They were responsive to us when we needed help."

"BW/Cook Service Experts has always come through for us."

"Technicians have always been fabulous. It was your salesman that took us for a ride. In June of 2020 he sold us an HVAC unit but didn't explain the purchase process."

"Martin was a kind and informative person regarding our issues. We enjoyed talking with him."

"Good results"

"Problem was not fixed again."

"Excellent service & friendly tech. Plus I'm warm now!"

"Professional and positive attitude by the technician."

"Because I was never told that below a certain temperature that the heat wasnt going to work"

"Time was taken up by the sale rep. Not much input from the furnace tech."

"Excellent professional service"

"The technician took care of my problem fast and efficiently. He was caring and assured me he was going to do everything he could to get my furnace going. And he did????"

"Came out promptly when we had a problem."

"Great service"

"Brad and Steven were only interested in the needs that I expressed for maintenance and updates on the function of my HVAC system."

"Nice friendly and skilled employees"

"Always easy to work with"

"The technicians are prompt, polite, professional and well-trained. Appointments are easy to schedule."

"On time, professional"

"The workers were excellent and did a very good job."

"Prompt service"

"Good reputation and good service."

"BW Cook and their entire team is professional, friendly and efficient J.C. is a highly talented expert, knowledgeable and insightful in helping us achieve our heating & cooling objectives. What a great asset to your organization! Paul Bertha"

"The service was fast, effective, efficient and excellent"

"The service call was excellent.....even made recommendations on my water heater."

"Excellent job"

"On time, friendly, stayed on task."

"nice guys. seemed trust worthy."

"Prompt service, but very high price."

"If I have any kind of problem they come out immediately"

"did a good job"

"I had a valve leaking on a radiator after getting a new boiler and water softner installed. I am a advantage customer. My bill was 25000.00 . I was told someone would call me yesterday about fixing it. No on did. So I called the office once again I was told someonewould call me back last night. No one did. So When I got out of work I called today. If this is the service I can expect . You can expect some bad word of mouth. I have water leaking on my floor."

"Your technicians were very nice and explained everything that they were doing."

"Martin was very thorough and explained everything he was doing"

"Adam provided punctual, efficient service."

"Reliability"

"You flooded my basement"

"The technician was on time, calling before he arrived. He was very thorough and kind."

"Derrick is always professional and polite. Its nice to have him every year."

"I have always received great service."

"Plumber Jeremy was awesome!"

"Technician was courteous & timely"

"Carson Landon was incredibly kind, helpful, and respectful of our home. He gave us good advice on how to keep our system running well and we took that advice and made updates that day."

"Service is great and personnel are knowledgeable."

"Prompt and courteous. Job is well done."

"The technician was very knowledgeable and helpful and completely the work quick and we are very happy."

"BW/Cook has never let me down. The few times I have needed a tech out for a repair I have never had to wait very long. The annual maintenance is easy to schedule, and I can ask for the tech I prefer. (Martin - is the tech I trust and is always thoughtful, considerate, and explains things to me in a way I can understand. He deserves a raise!) When he is unavailable, I am wary of the techs who come out to do maintenance....especially the 'new' ones. (I know they will learn in time, but not as confident in their work.)"

"On time, friendly and efficient."

"Our maintenance visits are not schedules unless I call and request the same. Prefer that you are notifying me when due. Service tech skipped over one of the furnaces and had to be reminded about it. One furnace was serviced but info was not recorded on receipt."

"Very professional"

"Julie and Adam were awesome!"

"Technician was on time. Reminder for appointment and follow up email was sent. Technician was efficient performing the services quickly"

"Efficient"

"You charged me for a diagnosis but never diagnosed anything tech could not find the problem. Tech supervisor told him to start throwing parts at it for $900. Which parts was $200 and $700 labor for 15 mins of work. Unbelievable I want a refund."

"very satified with service"

"Work was done efficiently and with respect for my home."

"Brad was comprehensive in explaining everything about the heating system and was pleasant in his communication of areas to be watched. He was a good representative of your company."

"Quick response on the weekend the technicians were very known."

"Smart, concerned, friendly."

"reliable work, good service plans, easy to schedule"

"Reliable and good people."

"Very professional"

"Still not done didn't have filter"

"The technician was here on time and told us what was wrong and fixed it quickly."

"Tech Mason was Polite, informative ."

"Teck seemed very confident in what he was doing. On time. Very polite"

"Timely response and service. Very personable technician and explained service done"

"Service is timely and professional"

"Always give an appointment window and tech calls before they arrive"

"Always had respectful service."

"Jeremy and Felipe were very professional and helpful in answering my questions and doing a complete and thorough job."

"Fast and efficient"

"Great service people Timely notice support staff"

"They did excellent work in a timely manner which we truly appreciated because we needed the equipment asap as it was an emergency."

"They have always been there when we needed them"

"The service was excellent, the workers were very professional, and the work was done in a timely manner. I downgraded an otherwise score of 10 because the cost was way more than I was expecting. Since our water heater had stopped working, I wasn't able to shop around to get different quotes. So we called BW as we have had good experiences in the past."

"Good job"

"Always on time and very proficient at the job"

"Not having time to do research regarding price, I think the price of both units is higher than most other companies."

"Knowledge, considerate, timely"

"Fixed and understood problem"

"Always had excellent service from them on all occasions"

"This technician knew what he was doing"

"As always, the BW Cook people were polite, helpful, and competent."

"They have always serviced our furnace and air conditioner and done a good job"

"On time, professional checked water softness"

"Satisfied with your service"

"Professionalism and promptness."

"Jeremy was able to be at the house earlier in the day than scheduled. He was professional & very polite"

"Good communications, professional technician"

"Julie provides top notch customer care from the time of scheduling until after the appointment has been completed."

"Come out promptly"

"Prompt emergency service call to repair heating issue"

"In the many years I have relied on BW/Cook for heating and A/C service and maintenance, my satisfaction has increased. This time, Ethan called ahead as promised and arrived promptly. He completed his check-up and explained the report. He was courteous and respectful of me and my home, with a friendly manner and positive demeanor."

"Fast service, very knowledgeable."

"Very professional and helpful"

"Very good service. Techs are good"

"He seemed more like a salesman than a tech. He didnt know where my furnace filter went and asked me where I put it. Where else would I put it. I just wanted the furnace cleaned up. I know its old. He also tried to tell me it was from 1975. Which I told him is not true. Luckily the water softener salesman was there and confirmed I was right. Why was the water softener salesman there? Because before he even got into my furnace he wanted to talk about my water softener I didnt know he had to call a guy to come out to give me a quote. Just wanted the furnace serviced."

"Prices"

"I've been with BW for decades. Always satisfied."

"Dependable"

"Fast and efficient"

"Always is accommodating to our needs"

"Because I contacted my home warranty company who sent out Harlen Heating and he found that your diagnosis was not correct, He found that my furnace was overheating due to inadequate duct work. I found that hard to believe that after 14 years my furnace suddenly did not have correct duct work. One of you is wrong with the diagnosis. I pray it is Harlen. Anyway I'm now paying for a third party to come and diagnose."

"The tech was polite and helpful on explaining what he is doing"

"The tech that came out did not have the right size air filter to replace the old one. He had to leave and return with another one. While putting in the new filter he had to shove or Cram the new filter in as I watched him. The new filter did not fit but he made it fit."