BW/Cook Service Experts Reviews

"On Time and Efficient"

"Ron showed up right on time, performed his service and communicated that we should get our air ducts cleaned."

"Timeliness, knowledge"

"Mike did a great job"

"On time --- Friendly --- knowledgeable"

"All of the Technicians that work on our issue kept at it until they figured it out. They were amazing."

"Was very knowledgeable,respectful and cleaned up when done. Will ask for him next time."

"Tech went beyond what system check required. He was very friendly and made me comfortable talking with him about my system as well the possiblity of a future replacement."

"All of the technicians have been Great! Everyone has been so helpful and alway complete the job."

"Tech friendly but arrived 3 hrs later than originally scheduled"

"Horrible! If I could give a rating less than 1, I would! The technician made it obvious that he did not want to come check out my water heater. He said on the phone it would be a couple days before he could get parts for my water heater without even diagnosing what was wrong with it. Not a good look in my opinion. Very Sad, as I called B/W Cook because I thought they were legitimate. Apparently, I was mistaken! Very disappointed!"

"# 9 leaves room for improvement - both technicians did no wear protective gear on their shoes and brought in dirt from walking on the lawn."

"Very professional"

"The guys were very responsible, informative, and cared for my house."

"The technician was efficient and thorough in his inspection"

"Courtesy"

"The guys kept me informed and even fixed a PVC pipe for me."

"Thorough checkup of equipment"

"Stress free service visit."

"The technician was very efficient and explained the problem."

"Great service boy a knowledgeable technician"

"Very courteous and very friendly"

"100"

"I've had Chris out a few times now. Every time he comes out, he is very professional and thorough. He is very easy to talk to and he is great at simplifying things to make it easy for non-HVAC individuals to understand."

"Good technician, pleasant and communicable."

"Went ubove and beyond what I thought would be done."

"On-time (actually early after a phone call to confirm that it would be ok to be early), courteous, efficient, pleasant."

"It was a good service call"

"Technician did a great job servicing my furnace & A/C Unit and answering any questions I had about the units."

"Pleasant attitude, great service, addressed all my issues."

"A very smooth and professional visit. Ethan explained everything they did in a clear and helpful way. This was a flawless service call."

"Michael came in and remembered me from the past service, could not ask for a more nicer or complete information person to talk to about my air conditioner or furnace."

"Chris is always a great service rep"

"Very knowledgeable and friendly"

"Michael was very professional and did a fantastic job. I was very impressed with the way he checked our furnace."

"Timely, professional and friendly."

"makes the visit like family stopping by"

"Fast, efficient, effective??"

"They seemed very efficient and thorough."

"Ron been coming here since 1994 and we have had excellent service. Ron always does an excellent job with everything, plus he know all the operations inside and out."

"Friendly positive technician. Very knowledgeable with great communication skills"

"Actually, there 2 techs, I don't have the other one's name but were excellent."

"The technicians were considerate, on time and efficient."

"Sam knows what he's doing and reprogramed the thermostat so it now shows the correct temp. The rest of the work he did was very good also."

"Drew went out of his way to repair ductwork in our crawl space during his "regular maintenance" visit. Thank you, DREW!!!"

"Dan was kind and courteous. My hose was frozen, so he used his own. The A/C is working fine, although it will be quite some time until I have to use it."

"Came quickly, did the job and was gone."

"The technician identified the issue and fixed it quickly"

"Looks like he did not clean the leaves out of the bottom of the AC unit. He sprayed the coils. Normally all debre is cleaned out."

"Your technicians are always efficient, friendly, and respectful."

"Brody was very professional, courteous, and offered suggestions as to keeping my drains unclogged."

"Tech was helpful"

"Efficient pleasant and informative"

"Did his work and gave a professional thorough report."

"Fast service. I called early in the morning and someone came later that morning."

"The men were on time, pleasant and answered my questions."

"Informative, pleasant, and prompt"

"Right on time and very efficient"

"Did their job quickly and left."

"Efficient, effective service; pointed out future problems that are likely to arise, but without high pressure sales."

"typical b/w great work"

"Friendly, professional, and explained everything well."

"They did what was required, for this check up."

"Technician was on time, polite, wore a mask, and was done and out quickly. He is also following up with a noise issue with out new tankless water heater."

"Rick and Jeff arrived promptly, were prepared to do the job, had all the equipment and materials to complete the installation, and were very pleasant to have in the condo."

"Scott answered all my questions and supplied useful informaiton."

"Very professional"

"efficiency"

"Ron is very professional, courteous and does a thorough job"

"Joe explained the various options I had with regard to furnaces and their comparable costs. He was clear and consice in his explanation."

"Professional, friendly service"

"They were on time but told me very little when they were done - just gave me the check sheet and left."

"When the technician finally got here, he did a great job and was wonderful to work with. However, someone was supposed to come the day before, but the "heads up" call wasn't to the right phone number so there was nobody here to meet the technician. Therefore, it had to be rescheduled to the next day when everyone was way over scheduled and the tech couldn't come until nearly 7pm."

"Tanner went over the equipment with me before he left my home and explained my service agreement he is an an excellent technician and salesman."

"Took time and explained everything so clearly. Also very kind and good to talk to"

"Paul and the gentleman with him were very kind and took time to explain to me what they're doing and why and when I need to call them next"

"KNEW WHAT NEEDED TO BE DONE AND DID IT"

"Got things done on time and did it well."

"Never showed up!"

"He was quick, cleaned everything up and answered all my questions."

"Worked hard to put new furnace in. Explained everything to us. Nice guys."

"Very knowledgeable and couterous"

"I THOUGHT RODNEY DID A GREAT JOB - HE EXPLAINED WHAT HE WAS DOING AND ANSWERED MY QUESTIONS"

"Both men were cordial, polite got right to the work"

"Very thorough!"

"Great customer service."

"Technician did a great job with his visit. He was very polite. Did what he needed to with no messes. And he was informative as to the results of his service."

"He did a great job. He was focused."

"Joe was a pleasure to work with. He answered all our questions and was very helpful."

"Ron & Dan were efficient with the work and the equipment seems to be working great."

"Tanner noticed the equipment in my furnace room and talked to me about the age of units and of the service B W/Cook offered"

"They did a great job"

"Didn't know work was being done until Tech got here"

"Scott was very nice, he was here when he said he would be. I had an issue with one of the pipes to the outside on furnace and he fixed that for me."

"Good people, good service"

"The technician left me with emergency heat and said thats all he can do and charged me $66. After realizing that would send my energy bill thru the roof I called another technician. In 5 minutes he talked me thru how to fix it free of charge. I have normal heat now and Im pretty much done with BW cook since they charge me even tho I pay them a monthly service fee and they still charge me more for basically nothing. Also if the tech didnt know how to do a 5 minute fix, what kind of service do I get by paying a monthly charge. I personally think BW cook is fleecing there customers for anything they can get. By the way, I have been a loyal customer of BW cook for about 5 years. This is how you treat me?"

"He was very nice."

"Very friendly and fast repair!"

"Repair stopped the fuel leak"

"Very thorough and explained what we should watch for."

"would liked a copy of quote"

"Carbon monoxide detector activated. Technicians came within hour of our call and took care of or issue; however next day smelled gas. Again came quickly and did resolve the issue that occurred from previous visit."

"He checked everything real well! He wore his special cover on his shoes! He was very nice to us and answered a question we had about our next contract by informing us to call the office and they could answer that for us.!"

"They were both wonderful"

"Great service as usual"

"Great courteous timely service."

"Scott fixed the problem with a short visit."

"Professional, on time."

"Service was wonderful but the only suggestion would be to have the installers put a tarp or runner on the stairway. They started with shoe covers on but made many trips outside without wearing them. We have off white wool carpet and I had some cleanup to do after job was completed."

"The technician that came to my house was friendly and helpful. The only reason I didn't give a 10 was because the gas leak was caused by the BW/Cook technician that installed my new gas heater. This technician was NOT that person."

"Michael was very professional and performed he repair unobtrusively and well."

"Tech was very friendly and helpful. Explained everything. Did not try to sell me anything."

"Dan, was on time , was Virus Protected, was very professional, answered all questions, and service was done throughly and Quick."

"The service was very professional and thorough and the technicians were very courteous and informative. I was very pleased that they noticed an issue I have with my aging water heater and they scheduled me a quote on a new one. I always feel very safe and cared for when I let your technicians in my home and that means a lot."

"Our humidifier was draining onto our basement floor, once again. Still not operating correctly after another visit but your technician"

"I think he did what he was supposed to do. I did not like his aggressive approach some how he made me feel stupid. That is why I have waited four days to reply. He cannot return."

"Very prompt. Problem fixed."

"Professional & Friendly"

"You have been providing us service for years. Technicians are always thorough and do an outstanding job."

"Great customer service, friendly and professional"

"Nice guy"

"simple, good communication ,etc."

"He was on time , polite and discussed his findings."

"The person on the phone gave me advice that was wrong, and therefore the technicians could not properly diagnose the problem."

"The BW/Cook employee called and provided an estimated time of arrival. He arrived on time."

"They came did the work and made sure everything was working."

"Excellent service. Technician was very professional."

"Efficient, cleanliness, knowledgeable"

"They ...the Technician, and the sales person were very polite and professional."

"The technician was on time, friendly and careful with any "mess". Wouldn't have known he was here if I didn't see if for myself!"

"Great service"

"Martin is a very friendly guy. I feel safe and comfortable with his knowledge."

"Great service"

"very professional, polite and respectful of home"

"nice guy"

"The techs were very good and they did a very good job to get my furnance and ac in and running."

"Derick has been to our home before. He is a great guy and seems to care about getting things fixed right."

"Scott was on time, and very friendly. I truly appreciate that he put boot covers on his feet before entering my home. He took the time to throughly look over my furnace and offered to replace my humidifier filter. I truly feel that Scott is a tremendous asset to your company."

"Done in short period time"

"Prompt service"

"The men done good work, was polite. Had the mask and shoe coverings on."

"BW Cook Techs ALWAYS take great care of us and our system"

"Reminder calls the day before and when the technician was on the way were received as promised, done professionally and cordially. Michael T. was on time, and was appropriately respectful and professional, explaining what he found and what he did to maintain my furnace and get my humidifier working again. Both needed more attention than I expected, but Michael took the necessary time to do the job right."

"All the gentlemen that came were so very kind and, professional !! Thank You !!"

"Scott & Zack were very friendly, knowledgable & efficient. Fixed my problem."

"Very professional, came in did their job and was out of her e."

"Tanner's customer service was outstanding and BW heating is a very professional company. Tanner's knowledge and assistance on the emergency call and installing a Tankless water heater and a new water softner was outstanding."

"Very friendly and helpful"

"Three technicians were right on time and were happy to park in front due to the alley being impassable due to the snowstorm. They walked around the house to use our back door."

"9 is good nobody is a 10"

"Answered questions, gave me a list of things to watch out for... friendly! And didnt mind the pup!????"

"Rodney came right away."

"Very nice , found a issue and replaced part"

"Techs were very helpful and informative"

"Very kind, prompt, extra attention our dog, included suggestions to help"

"on time, fast and efficient"

"pleasant personalities of both men and helpful"

"The technician and sales guy came out in record time! The house was already getting cold and we were worried, but they came out and had us fixed up really quickly. Also, the salesman gave us our options for replacing our furnace and air conditioner, which will need to be done soonish."

"Thorough and polite. Always does a wonderful job."

"Was quick accurate and explained the condition of my furnace. Replaced the parts needed after my approval."

"he showed up on time, did his job, was very professional yet friendly"

"Fast service and kindness by tech"

"BW was quick to respond, answered our questions"

"Always polite, safely done"

"Professional and efficient."

"The price I thought was very high for what was being done and how long it took them. I also would have liked an itemized bill instead of a lump sum."

"Ron is always friendly, reliable, dependable, and very knowledgeable about our furnace and A/C. He is indeed an asset to BW/Cook Service Experts!"

"informetive.good job.pleasent."

"The Technician, Michael, arrived not too long after I called in the problem. Before leaving his house, Michael called me to investigate the nature of the problem and to determine if a visit to our house was warranted. After discussing the matter, Michael arrived a short time later."

"The technician performed the annually service and explained what he was doing."

"We were very happy with this service man. HE was very helpful and solved our problem quicly"

"Received an estimate on a new furnace and ac."

"Very polite and considerate"

"Techs always are pleasant and give me knowledgeable and friendly answers to my questions"

"Service polite and complete"

"No problems"

"Efficient and effective"

"Tech. Drew did an excellent job explaining thing i could to improve the my system to make it more efficiient"

"N0 work done so far"

"Good service, knowledgeable technician."

"No concrete answers simply guesses at what the issue is."

"Friendly and efficient service"

"Outstanding service by technician"

"The after hours scheduling service is a total failure."

"They were professional and did the job in short time."

"Since we have been using BW Cook, we have had a tech run our heat pump in the winter that blew out a motor that we had to replace on our dime. We have had a tech install the wrong thermostat that wasnt communicating with our furnace. The latest? Our humidifier filter was installed UPSIDE DOWN, so we were not getting the moisture in the air . These errors do not instill a feeling of confidence. Please do better. Please do the right thing. Its frustrating to not be able to trust BW Cook for our furnace/heat pump needs."

"He answered my questions, was friendly, and was thorough."

"Work was accomplished in a timely manner and possible problems were revealed."

"They didn't know how to solve the problem! They couldn't clean the drain out. They didn't have the special tools to do that and so they left.!"

"Tech was knowledgeable and professional"

"The service call Mike , made at 10:30 pm and back at 9:00am very nice young man , Ellen & I , thank you"

"Home service is excellent, but scheduling is less satisfactory. Re-scheduling requires a long wait for next appt."

"I couldn't think of anything that hr should have done differently."

"The technicians were able to get in and out quickly while making certain to check our furnace."

"I was quoted one price and final numbers were higher."

"Timely"

"Arrived before time and serviced our humidifier in addition to the furnace"

"Always on time and very professional"

"Cause very expensive parts"

"he answer all question"

"My only concern was the change in type of thermostat. I got used to seeing that the furnace/air conditioner was running. With this new thermostat, I no longer see that information"

"Everything was done quickly and neatly"

"Very friendly and efficient serviceman. Replaced a part in good time and made us feel assured all was well."

"Technician and assistant was very courteous and thorough in finding and solving the problem. They were also very patient in answering questions."

"Both technicians were very informative. They did a great job overall."

"Rodney explained to me what he did Dyer servicing my furnace. His explanation was very clear, thus I had no questions for him."

"Nathan is an upbeat, positive technician. He kept us well informed and clearly explain the processes he followed."

"Very good service, and the service tech was very friendly and knowledgeable."

"The technician arrived in a timely manner, was friendly, got down to business with the furnace, etc., and was informative."

"Very professional, informative and polite."

"Same day service for service and was here the next day to install a new furnace"

"Got here very fast. About 15 minutes"

"Derrick was great - took his time explaining problem. We had to purchase new equipment, so he even scheduled his return visit for us. Outstanding customer service!!!"

"Very polite and friendly..."

"He always does a good job and knows what hes doing."

"Profession and wasted no time."

"on time,efficient, polite"

"We needed to replace our furnace filter, but we also are trying to avoid contact with anyone. The representative I spoke with (I'm sorry I don't remember her name) let me know that a filter could be shipped to us. Sure enough, it arrived two days later. This is the kind of service we have found typical of BW/Cook!"

"explained things"

"Arrived ahead of time and technician went to work servicing our furnace and humidifier. When finished he explained what he found very well."

"Individual was very knowledgeable and worked with pride"

"Michael T was very polite and communicative and helpful and considerate about making sure he wore his mask correctly etc..... He explained everything very well and understandably..... Very impressed with how he wore his mask correctly & paper slippers, etc to protect the floors. Thanks!"

"Promptness and diagnosis of the issue"

"the 2 service techs explained everything to me."

"On time and thorough"

"Furnace stopped working on a Sunday evening. Technician arrived around 10 pm and found and fixed the problem. Price seemed a bit high but we had heat."

"Michael T. was very respectful and gave advice on filters and cleaning. Masks were worn the entire time, by Michael and Alex and myself."

"I felt like the tech. did not do a thorough job. He did not vacuum it out did not take much time doing the maintenance of my furnace. More interested in telling me how old my unit is and that I need to get a new one. I know how old it is. If I have the money, I would have already had a new one. Do not like a salesman coming to every appt. I feel like I am being pressured to buy."

"unit did not work after sevice completed took about 3 hrs to notice drop in temp total time before for second Tech to retrn after first call was about 15 hrs. returninr tech found loose wireing harnes on control board"

"Martin talks to us about how all works and how to make sure things continue to do well until next check up"

"Very helpful honest and thorough"

"Very thorough, took extra steps to ensure everything working correctly"

"Effectively fixed our issue as efficiently as possible."

"Professional, respectful, knowledgeable"

"knowledgeable, thorough and professional"

"The technician came when they said he would. He was very helpful in explaining things to us. He did the work that needed to be done."

"On time friendly knowledgeable"

"Friendly, quick and efficient"

"Brody and Joe were very professional and safe. Both had masks and wore booties. They explained everything well. I also had received a email offer that morning that was less than the offer I expected to pay and they gave me the lower price. Win win all the way around."

"Service was on time and properly completed."

"On time---gave good info re: ADVANTAGE Plan for soft water"

"always dependable great quality work"

"The only negative aspect was the bad news my furnace had to be replaced instead of being able to be fixed."

"A job well done by all"

"Very friendly and professional and explained everything."

"Never received the promised qoute, called and texted sales representative and he never got back to me."

"They arrive on time and do a thorough check up and explain all they are doing."

"Martin did a great job. Cleaned the humidifier really well that looked like it had never been done before."

"Martin always does a good job."

"The tech was very professional and very helpful"

"Tanner was excellent"

"was very polite and helpful"

"TECH WAS PROFESSTIONAL AND KIND"

"They were friendly, professional, thorough, and very helpful!"

"He was very helpful and got the job done and we had heat"

"Joel was very professional, and was thorough in his explanation of services performed."

"Joel was able to come sooner than I expected and discovered the problem quickly. Unfortunately, the part had to be ordered, but he assured me I could still have the heat pump running without the black plastic ring. Since it was making lots of noise, I'm sure my neighbors will also appreciate how quickly the problem was solved. Just wanted to let you know, I answered questions 5 & 6 as NA because I called on Saturday morning and the person I talked to said they would get somebody out as soon as somebody was available. I also asked if it would be possible to be somebody that knew about electric heat pumps because my house is total electric, and it they could come before 1600 it would be good because the heat pump is outside and it gets dark around 1600. I think Joel got here before 1200, I really don't remember the time, but I know it was earlier than I expected. Also, appreciated that Joel called and said he was on the way."

"He was knowledgeable."