BW/Cook Service Experts Heating & Air Conditioning Reviews

"your service man was great at these trying times"

"Friendly & efficient"

"Very polite and explained what they were doing"

"Everything went right."

"He did his job just like they all do."

"Chris was very polite and when I scheduled the visit, I mentioned to your staff that we are well in our home, but my son and I would be wearing masks and gloves and I asked if your technician would do the same. He did, and that was so very much appreciated. He did not waste time, serviced our AC, installed a new capacitor and was on his way. Very efficient"

"They were professional and kept within virus guidelines"

"on time, professional, friendly"

"knowledge ,service,"

"very professional technician"

"they were very prompt on doing the work"

"Everything done was fine but he put a 20 x 20 x 1 replacement filter in rather than the proper size of 20 x 25 x 1. Service done on 3/27/2020. Wife noticed it after hours or I would have called to complain. We got it corrected today by our daughter who put the correct size filter in. Fortunately heat wasn't needed so we didn't run the furnace last night,"

"Andy was very professional and personable all in one package."

"The technician was friendly I was disappointed that they didn't wear protection on his shoes, they smelled of like a heavy smoker."

"Martin is great ! Besides cooling/heating service, he addressed and fixed water softener, and gave me a hand with moving my new recliner to upstairs. Thank you Martin."

"Gary was on time, polite and explained everything he did, very thorough. he did everything in a timely manner."

"The tech was helpful and did Repair in timely manor"

"Tech came out right away. Diagnosed and fixed the problem in no time."

"I hope he will remember to ask someone to call and talk us through setting up the remote app for the mini splits. He was very thorough and cleaned and checked out all of the mini-splits. Will order new lights for two of them."

"Everything was done in a timely manner....all the guy's were very courteous and explained things when asked and they did s great job cleaning up!! The service from start to finish was amazing and fast!??"

"The tech was friendly and very professional. He performed his duties an orderly manner. He also fixed our thermostat so the outside temp registered on the thermostat."

"Scott Peterson our salesman was very knowledgeable and explained and went over everything on explaining the difference between the 3 different furnaces and central air unit. Our old one took a crap and we were without heat over the weekend (we just waited it out till our appt with Scott Monday morning as we knew our old furnace was officially done for). Scott was very professional upon him coming over and was very respectful as well as the techs and wore booties without us having to ask them. Scott has been so very helpful overall and when we had questions on our new smart WIFI thermostat, he came over and went over it with us in person. Between him and the 3 techs who came and installed the furnace, i rate them and the company a 10+!! Very respectful of our home and techs were polite and nice and explained everything on the process of them installing it. Scott had gotten us scheduled very next day when he knew we were without heat. Techs showed up early and on time very next morning and they even called a half hour before coming. We shopped around and this company was by far the very best and they all proved just that!! Thank you!"

"Drew was very communicative and friendly. He was professional in every way."

"The guys are efficient and thoughtful and answered all my questions. Very nice guys."

"WAS VERY THOROUGH, KNOWLEDGEABLE AND FRENDLY..."

"Great service!"

"Very thorough job."

"Very professional and answered all my questions."

"Brody was well trained & polite. I felt he did his job without hesitation."

"Great job by excellent service person"

"The service was good but the follow-up did not recommend the recommendation that the form mentioned-- the filter cabinet. Instead we were offered a sales pitch on a whole new hvac system that would cost us $33,000 plus. I expected a technician to come to my house and tell me about the state of my equipment. It was not made clear if our equipment would be repairable if anything went wrong. We understand that our present equipment does not operate at high efficiency but it is working. If he were to recommend a new system I might then contact a sales rep after looking at other options. Instead they sent a salesman along to get us to sign up for a new one. We did not get the technician we were promised either. At present we do not want to be contacted about a new system from Alex Miller or anyone else. Thank you"

"very prompt on service"

"very friendly and did a very good job in checking everything out"

"Always professional and respectful"

"Very knowledgeable and answered questions easily"

"He was very thorough and explained everything very well"

"Professionalism."

"Did a great job"

"Timely, communication skills, professional"

"He spotted and fixed the problem quickly"

"Typically, our technician has been Ron. He is very thorough, checking the electronic boards, flushing out the condensate trap and lift pump, operating the system in both heating and air conditioning modes. He makes sure the water supply line is free flowing and also checks out the humidifier. Paul did the basics of making sure the system is and will be correctly functioning, he was not as dedicated to checking the system. He seemed to act like he needed to hurry on to the next customer. While I understand that B W Cook has many customers, I have never gotten the same feeling from Ron. Paul was courteous, timely and professional, it was a much different experience."

"Derrick and John did a great job and helped me with several tips to control the constant running of my water until it gets warm."

"No special reason. They always do an excellent service"

"John was very efficient and friendly. He shared what he was checking along the way."

"The unit worked well while technician was present When I got home that evening the unit did not work I called on Tuesday for a technician again the unit worked again te unit did not work Today I called to schedule a technician to come back this will be the 3rd visit"

"Service on time and professional"

"Trying to rip us off. Scam, don"t know what happened to the business, but it has changeD!"

"Professional person went right to work and did excellent job. did good job of cleaning air unit"

"He was honest,open and pleasant."

"Very professional & informative"

"did all the work in a timely manner"

"Extremely helpful. Thorough job."

"Honest, no pressure and answered all questions"

"The tech seemed to be knowledgeable in what he was doing, was pleasant to talk to ."

"Arrived on time, reviewed the problems with me and completed repairs quickly."

"I am waiting patiently for Ron and plumber to come out and fix gas-boiler so I can have heat once again in family room, bathroom, laundry room, hallway. It is very hard to heat with a space heater with cold temps. I shut off at night for safety. Please fix as soon as possible. Thanks."

"For the situation at hand, they did a great job."

"Joel is very helpful, caring and efficient."

"The salesman/techs arrived early in my appointment window, appeared and acted professionally. And not only did they fix the issue with my furnace, but they answered any questions that I had."

"Double checked to see that the Heating program worked before he left"

"No complaints"

"He was knowledgeable, polite, went about his work, answered my questions."

"They did a good job, but had to come back twice."

"He was very polite, introduced himself."

"His work was methodical, slow, correct and gave me information during the process"

"Friendly tech. Explained what he was doing. Used his booties."

"Communicated well and answered my technical questions."

"Tech was thorough and prompt."

"No complaints or issues of concern."

"Dont send a salesman when Im getting my prepaid s Service. Very intimidating. Let the technician do his JOB"

"The technician was competent and politealso friendly. He made himself available earlier than expected."

"ALL THE TECHNICIANS WERE VERY CONCERNED ABOUT FINDING THE PROBLEM AND FIXING IT AS SOON AS POSSIBLE. THEY WERE COURTEOUS AND EXPLAINED THE SITUATION FULLY. WE APPRECIATE THE SERVICE AND CONCERN SHOWN IN THE PAST AND WILL CERTAINLY CALL B.W. COOK/SERICE EXPERTS AGAIN."

"he was great and quick."

"The Tech never showed up. The window was 8 to 10 am. About 10:15 I called the office, they said they will get a hold of the Tech and get back to me. About 10:30 I received a call from the Tech, I asked him how soon would he show up. He said it was over a hour away. So we talked and that was it, I told him not to come. He would have been over 2 hours past the 8 to 10 window. To make matters worse, shortly after we hung up, I received a call from your office and a woman said the Tech would be right there. I said not true. I just talked to him, he was an hour away and to forget it. I wanted an estimated on a new Electric Water Heater and had questions about my current heater that I was having problems with. Terrible service. Especially when the woman did not know what she was talking about."

"Very honest"

"Paid $147.00 to stick cardboard pieces in my humidifier so the water filter stays in place???"

"Gary did a very good job."

"Quick and efficient. Didn't take long to service my furnace."

"All my options were explained thoroughly and kindly, and he had the job done in less than 15 minutes!"

"They were quick to come out and on time. John was very nice and explained other things I might consider doing with my furnace."

"The technician was efficient and professional. He was neat and after he was finished you would never know he had been there."

"Very good work done in a professional manner."

"He came in did his job and left."

"Courteous. Answered all my questions. Very professional."

"The work done was good. It took me a day to recover from the techs horrible cologne."

"Didn't take long to fix the faucet"

"He did an excellent job checking the furnace!"

"You guys were able to come out that very night when I had no heat, unlike Ace that installed the furnace!!"

"Very professional and he explained everything well."

"very thorough product looks great , left my house very clean"

"Always pleasant and on time"

"on time professional very efficient good knowledge of products company offers"

"Initial service response was prompt and willing to come after hours."

"Tasks completed in a timely manner."

"Technician took time to really do a good job."

"Overall and 8"

"Was totally satisfied with the visit."

"Called me when he was on his way. Got right to work and did not take very long."

"Knowledge"

"Andrew was very helpful and nice to deal with"

"The work is not yet done! A part needed to be ordered and the tech needed to schedule a return. I have called twice to schedule this. The first call and request for appointment went nowhere. The second call, the person apologized that the part had not yet been ordered. She ordered it and said they would call back to schedule the follow up. That has not happened yet. Do I need to call a third time?"

"Ryan was very professional, on time, took great care in being careful, very friendly, and did an excellent job replacing the parts of our toilet. Ryan is indeed an asset to BW/Cook Service Experts!"

"He was very concerned checked the furnace 1st and then knew the problem was the thermastate. Called before he came so i could come home from a function we had going on at the church that evening."

"Ron always cleans the water filter to my HP and cleans out the bowl that he uses in the kitchen or bathroom if I have dishes in the sink. He places the bucket and clean supplies back up. Ron has a very pleasant personality."

"Quick, concerned service."

"Fine"

"Good service"

"Drew came in, went over what he was checking with me, and gave me tips to keep the furnace running in top condition."

"He was very in formative and let me know on everything he was doing."

"Competent, very knowledgeable, very interested in customer"

"Serviceman came right away after calling. And returned exactly when he said he would next am. Made a schedule change for himself so I could be first as I had to be at work."

"good job done in a friendly manner"

"Because he explained everything so well"

"great service"

"Drew arrived on time, was courteous, able to solve the problem, and during the time he was here, he kept me "in the loop" as to the problem and, possible solutions."

"The arrival time was acceptable. From the time he came in the issue was fixed with 15-20 mins"

"timely thourough"

"He was great he explained everthing he did and he cleaned up nicely."

"Taso was very professional and knowledgeable about my furnace. Explained things to me in a way I could understand it."

"They answered questions in an amiable and polite manner."

"Thorough"

"Effective, timeliness, and efficiency"

"Fast friendly and thorough service"

"Technician was out within a couple hours and he was super friendly and helpful."

"The technician was friendly, prompt, informative, and efficient."

"Mike set up the installation to accommodate a parents illness and death as well as our trip to Mayo Clinic. The technicians worked efficiently, worked well together and seemed to have pride in their work."

"Because he did a super job. Found the problem right away. Was very kind and pleasant."

"very nice knew what he was doing. I have used you for a long time. there is a reason for that."

"They were fast and efficient and answered all my questions"

"On time & courteous"

"Had my filter ready to go when I got there and the lady was very nice."

"Cuz no buddy show up"

"On time, thorough."

"Very polite"

"Technician provided quality work."

"They arrived on time, quietly went about their business, and let us know the results oftheir work before they left."

"Chris went above and beyond to get the part I needed to fix the furnace and make sure it was the part needed"

"Explained things clearly, wasn't trying to push me to buy something. Left a little mess on the floor."

"Courteous and fast"

"Brody went directly to his work & was very business like & yet friendly & curteous ."

"All expectations were met."

"Honesty"

"Technician inspected furnace in a residence we had purchased. Confirmed furnace viability and completely answered our questions about the system."

"The tech was professional and did a good job."

"Courteous and thorough"

"Very professional"

"Martin gave me new information about maintaining my furnace."

"Chris was very efficient and did a great job problem solving to fix the situation."

"Very professional and kind."

"HE WAS VERY QUICK AND TIDY"

"I failed to get his name but your technician was genuinely friendly and competent. He took time to explain maintenance and care to me."

"Always pleasant and very considerate of my home."

"The gentlemen did a great job!"

"He was friendly. He did his job and left."

"Technician went out of his way"

"Friendly--Did his job--showed me the clogged filter--went on his way"

"This time they serviced the humidifier (which has been skipped many times even though I paid for it ) as well as the furnace and remembered the furnace filters ."

"They where courteous an helpful"

"Martin was very professional and explained about using the proper filters."

"Josh up front work outstanding , crew very professional, very clean up focused."

"Travis is knowledgeable and answered all questions. The technicians were efficient and took care of my home."

"We have been with you for years and you come when you are scheduled, call us , never make a mess, and I trust you."

"Was emergency service; responded quickly and took care of problem."

"When our appointment had to be canceled BW worked it out so we could still get our furnace looked at."

"great customer service"

"A supervisor came shortly after he arrived, and when the furnace check was over, the pitch from both of them came for the need to purchase a new furnace. I appreciate Felipe's work, but I'm getting really tired of being told I need a new furnace and A/C, and there are payment plans. This has been going on for 5 years. I am fully aware of the need, but I don't need the constant pressure. If I were able to afford it, I would have it done. Therefore, I have this maintenance agreement to help me maintain this equipment until I can. Some of the maintenance guys are impressed with how well it is working and how clean it is for it's age, and I appreciate their positive comments instead of pressuring me to purchase this furnace, NOW."

"Prompt. Got right to the job and finished quickly. Helped with humidifier."

"great job"

"He quickly analyzed the problem, formed a diagnosis, and made a repair."

"Did a good job--friendly and helpful."

"Erik did a great job in tuning up the furnace"

"#1 of course was successful solution to problem. Additionally, Ron was considerate of my home, very pleasant personality, tolerated and answered my questions, explained what was happening, ordered and installed failing part within 24 hours."

"friendly, professional service"

"Hurried work"

"Efficient friendly and informative"

"They worked efficiently and had a vast knowledge of the parts required and info on services that could be used in the future."

"They were tell, professional, and finished quickly"

"You have always been on time and very neat very friendly and very trust worthy"

"Technician on time, pleasant, helpful"

"Very thorough and professional."

"Answered my questions and gave me added info."

"I thought my quote was to high. Didnt know it was going to require two guys to run the gas line. Found someone to do the same job for half that. Its maybe a 2 hour job."

"Tanner did quick job ."

"I did not appreciate a hard sell. I have a maintenance agreement that WAS NOT HONORED!!! There was no cleaning like you guys do in the past. It was dirtier when they left. Also, Paul stepped in rust or water and got it all over my carpet. Yes, I have pictures. I also asked for brochures. Joe said they would be over my head and I would not understand. They then said they would not restart my furnace yet Paul went down there and restarted it 2 or 3 times and then turned it off and said it was up to me. I have been a customer for a long time and cannot believe I was treated like this. Joe said a year or so he worked in kitchen cabinets. Maybe he should go back to that. He would not quote a straight price for a furnace nor the name of the furnace or air conditioner. My calculations do not add up for me to go into the Advantage program. I feel like I was slapped in the face. For the record, I had a 2nd opinion on my furnace and he said that there was absolutely no cleaning. I know there wasn't as I was down there watching. After they left, I spent the next hour cleaning the carpet. Oh, and Joe decided to further scope my furnace while he took another phone call. Yes, he was on the phone while he was looking at my furnace! Do you believe it???? They were only interested in trying to sell the advantage program. Again, how disrespectful for such a long standing customer."

"Just a great professional service."

"Very friendly and explained everything that is going on, very good technician"

"Very friendly and knowledgeable service."

"The work was complete, quick, and informative."

"explained everything he did"

"Drew was very nice. Arrived at the time he said. Came in fixed the problem very fast."

"Seemed to understand my system, answered questions, and was respectful of my home"

"Ron was very thorough and did an excellent job. Very friendly and professional. Will be requesting him for future visits."

"Within 10 minutes, my problem was diagnosed."

"Very prompt, on schedule. Explained every step he took. Methodical and efficient."

"On time, thorough, provided additional information about gas water heater exhaust pipe, and assured me everything was safe."

"It was done completely. I was informed when it was finished."

"Efficient, friendly service."

"He explained everything that he would need everything that needed to be done, how long it would take, look less time to do it, was very professional at the same time and thankful that he was so professional."

"On time very knowledgeable"

"When the tech got here it was running normal so he really didn't do anything."

"clean, neat and complete"

"Erik was quick to tackle the problem because he knew we were without heat and was able to fix it promptly."

"There was concern about the very close space to work in, but was assured the required work was accomplished."

"He did his repair work, in a friendly and professional way."

"very thorough, with recommendations"

"The tech was awesome. Took the time to explain the problem and the fix. Very knowledgable."

"Friendly guy. Gave me a lot of good feedback on care for furnace."

"He was very knowledgeable about our furnace and very pleasant. Thanks"

"Gary was very friendly and was able to get the job done."

"Was pleased with service provided"

"Prompt, friendly & knowledgeable service!"

"Informative professional"

"Everything exceeded my expectations. From scheduling the appointment to having the woman call me to verify what was exactly wrong and asking me what my expectations were to the technician. Everyone was polite and very helpful and competent."

"BW/Cook has been servicing our home for 14 years and we have never had a problem. Brody, as your other technicians in the past, was very polite and knew his business."

"My tech is always polite, friendly and answers all my questions without hesitation"

"Drew is friendly, neat, knows the answers to my questions."

"friendly, courteous, good communication"

"They not only gave me a estimate to get a new water softner, but they were kind enough to help me remove an old water heater from my basement that another company left there because they said it was impossible to remove from my basement! And no charge for this removal!!!"

"He was polite fast and in and out less than 6 minutes!"

"Best service ever! John does great quality work, answered all the questions I had and provided me with some tips towards energy efficiency. I trust John being in my home plus my dog liked him :)"

"FRIENDLY AND EXPLAINED EVERYTHING THAT WENT ON DURING THE SERVICE VISIT"

"On time, courteous, always call one day prior for reminder and 15-30 minutes before arriving."

"Punctual. Respectful of the house by wearing shoe covers. Suggested different air filters that might do a better job."

"came promptly, was courteous and efficient"

"Always great service"

"Rodney was very professional and courteous. He was very thorough and knowledgeable and I felt confidant having him service my heating equipment."

"fast, efficient, friendly"

"rodney was very professional in his service, and went above and beyond in his people skills."

"Always on time, service done that was required. Rodney is always a great tech. Explains everything and does a great job. Always request for him he is very trusting."

"Very knowledgeable and courteous"

"We now have vibrations and noise that we did not have before service. We have called and reported today"

"THE TECHNICIAN WAS VERY FRIENDLY AND DID VERY GOOD WORK."

"Gary provided punctual, professional, and friendly service. Many thanks."

"Chris was prompt, professional and answered my question. (Turns out he lives in Coloma also)"

"The thoroughness of the checkup, coupled with the openness of the findings from the checkup"

"Both technicians were excellent. They employed problem-solving techniques to find a solution to an issue that wasnt obvious. They were kind and funny and were very patient in explaining my situation and the benefits of the Advantage program. My wife and I are strongly considering the program almost exclusively because of how excellent my experience was with these technicians."

"Tech was very nice,thorough & explained what he did."

"Gary and Josh were polite and knowledgeable. While Gary was attending to my furnace Josh thoroughly explained the new programs that are .available."

"Excellent service"

"He showed us fake photos of my furnace."

"friendly professional service"

"I have your tech Ronald out here many times and he always does a great job."

"Drew was pleasant and efficient. I just wish the "add ons" (filters, humidifier service) were not so expensive."

"Very thurough and answered every question I had"

"Martin was great. Informative, interesting, polite, and did a nice job."

"Drew was friendly, he answered our questions. A very nice young man."

"Enjoyed meeting and dealing with the three guys who came yesterday. My only concern was that I was not informed that there were three coming."

"Taso was very courteous, professional, and informative."

"Tech answered all my questions and explained in easy to understand terms. I like having someone knowledgeable about my furnace to check it out."

"friendly and professional"

"He was efficient and knowledgeable."

"Gary took the time to answer my questions and assess another furnace/fireplace situation. He even called more experienced techs to ask their opinion and gave me a number to call to find more information. Very helpful!"

"Gary Newton was fantastic! He was very efficient, very thorough, did a great job explaining what he was doing. And he was very polite in answering all my questions."

"excellent customer service"

"They came right away and took care of our issue."

"Chris was prompt, courteous and helpful."

"He was on time and was professional about his visit. He got the job done well and quickly."

"arrived on time, provided information on what was needed"

"Good service, prompt and competent"

"Never had any problems with this company or technicians. Theyve been very helpful in the past when my water heater went out."

"Chris was punctual, efficient and very pleasant to work with at our 6 month check-up. Great service!"

"Your men did the best they could do under the circumstances. The furnace came with a bad 24 volt control board. However they didn't do a very good job of running the fuel line into the furnace. I had to twice tell them that if this was your furnace would you be happy with that and both time they agreed that they wouldn't be happy. 11/22/19: Called service after furnace was installed. Thermostate was not controlling the furnace. It keep burning fuel and temp was going up even though the thermostat was turned off. 11:30PM : Erik finally determined that the new furnace has a bad 24 volt circuit board from the factory. The ball is in BW Cooks hands at this time. 11/23/19: This morning tried to fire furnace, it didnt work as Erik showed me. I hit just one time the reset button. Went and got salamander to take chill off rooms. 11/24/19: Tim fixed fuel line. Both Eriks were here and assessed the furnace determined that indeed it was a bad board and also ordered the correct fuel nozzles for furnace. Now waiting on circuit board to come in hopefully they will get it and be able to fix on 11/25/19. 11/25/19: Both Eriks showed up with circuit board in hand. Jumped on furnace after a couple hours had unit up and running. They adjusted the air flow to the burner, rewired the heat pump that was hgooked up the wrong way ( maybe because of new furnace required it to be redone). Erik will be ordering about three nozzles for spares to be kept inside furnace. He is also getting a 90 degree fitting to hook up to the Becket Blower so the fuel line can be run correctly and the furnace door will fit the furnace. 1/1/2020: Sent Eric an Email about aux heat running even though the temp was well above 40 degrees. 1/4/2020: E-mail hasnt been answered yet going to forward it to BWcook.com, Erik may not check email very often or is on vacation during the holidays."

"courteous, efficient,"

"On time, friendly and efficient."

"The tech arrived quickly and solved the problem with my furnace quickly."

"The men were most helpful easing my mind regarding the air conditioner cover being gone they even walked my property looking for it and were most honest with the condition of my furnace"

"The technician called ahead of time and arrived promptly. He was organized and was knowledgeable about the heating system. I felt assured that the system was operating properly and is ready for the winter heating season."

"Your prices are extremely high for the parts"

"Ronn has been our technician for over 15 years and we love him, great service, great guy"

"Very polite, did a great job on our service."

"I had an emergency plumbing issue where had no water. BW came complete quickly and correctly at a fair price."

"Tony was personable and gave the application serious thought as to the best performing set up."

"This is the only time I felt uneasy and dissatisfied after your technician came to visit. They were thorough and polite, but it felt to me like the main goal was to rope me into an expensive program and do it quickly so I would not opt out. My questions about new equipment were not answered and I will need time to re-consider the plan they 'offered'. I may be seeking a new service provider."

"I could not see anything that he should have done differently"

"Polite, efficient technician"

"Professional and courteous"

"Polite punctual, helpful suggestions for future maintenance and things to watch out for."

"Drew's service seemed to be thorough and professional. He patiently answered questions and informed me about needing to change the humidifier filter, and that this is something that he can do or that I can do myself. (I appreciated this because I am inclined to learn more about the furnace and other home systems and do it myself as much as possible.)"

"Very helpful with my thermostat that no one else has been able to nswer."

"Always happy with your techs and service!"

"1. You had a fast response time to my request for a technician. 2. Derek did an excellent job for us, and was very professional. 3. You provided and excellent product. 4. Derek offered the Advantage Program, which was helpful at this time."

"very helpful"

"On time and explained everything well."

"Was courteous, not too talkative, explained what he did, explained to us the condition of our furnace. cleaned up after he was done. was on time, even early, called before he came. Likeable guy."

"John was very nice. It was disappointing that the appointments were running behind but Im sure that cant be helped."

"The service experts were on time for the appt. and were aware of their cleanliness by putting covers over their shoes for my floors. Also, they took time to answer questions I had."

"He was quick. efficient , and friendly !"

"Excellent service. Timely and knowledgeable"

"Drew was very informative, professional and friendly."