BW/Cook Service Experts Heating & Air Conditioning Reviews

"Andrew was very helpful and nice to deal with"

"The work is not yet done! A part needed to be ordered and the tech needed to schedule a return. I have called twice to schedule this. The first call and request for appointment went nowhere. The second call, the person apologized that the part had not yet been ordered. She ordered it and said they would call back to schedule the follow up. That has not happened yet. Do I need to call a third time?"

"Ryan was very professional, on time, took great care in being careful, very friendly, and did an excellent job replacing the parts of our toilet. Ryan is indeed an asset to BW/Cook Service Experts!"

"He was very concerned checked the furnace 1st and then knew the problem was the thermastate. Called before he came so i could come home from a function we had going on at the church that evening."

"Ron always cleans the water filter to my HP and cleans out the bowl that he uses in the kitchen or bathroom if I have dishes in the sink. He places the bucket and clean supplies back up. Ron has a very pleasant personality."

"Quick, concerned service."

"Fine"

"Good service"

"Drew came in, went over what he was checking with me, and gave me tips to keep the furnace running in top condition."

"He was very in formative and let me know on everything he was doing."

"Competent, very knowledgeable, very interested in customer"

"Serviceman came right away after calling. And returned exactly when he said he would next am. Made a schedule change for himself so I could be first as I had to be at work."

"good job done in a friendly manner"

"Because he explained everything so well"

"great service"

"Drew arrived on time, was courteous, able to solve the problem, and during the time he was here, he kept me "in the loop" as to the problem and, possible solutions."

"The arrival time was acceptable. From the time he came in the issue was fixed with 15-20 mins"

"timely thourough"

"He was great he explained everthing he did and he cleaned up nicely."

"Taso was very professional and knowledgeable about my furnace. Explained things to me in a way I could understand it."

"They answered questions in an amiable and polite manner."

"Thorough"

"Effective, timeliness, and efficiency"

"Fast friendly and thorough service"

"Technician was out within a couple hours and he was super friendly and helpful."

"The technician was friendly, prompt, informative, and efficient."

"Mike set up the installation to accommodate a parents illness and death as well as our trip to Mayo Clinic. The technicians worked efficiently, worked well together and seemed to have pride in their work."

"Because he did a super job. Found the problem right away. Was very kind and pleasant."

"very nice knew what he was doing. I have used you for a long time. there is a reason for that."

"They were fast and efficient and answered all my questions"

"On time & courteous"

"Had my filter ready to go when I got there and the lady was very nice."

"Cuz no buddy show up"

"On time, thorough."

"Very polite"

"Technician provided quality work."

"They arrived on time, quietly went about their business, and let us know the results oftheir work before they left."

"Chris went above and beyond to get the part I needed to fix the furnace and make sure it was the part needed"

"Explained things clearly, wasn't trying to push me to buy something. Left a little mess on the floor."

"Courteous and fast"

"Brody went directly to his work & was very business like & yet friendly & curteous ."

"All expectations were met."

"Honesty"

"Technician inspected furnace in a residence we had purchased. Confirmed furnace viability and completely answered our questions about the system."

"The tech was professional and did a good job."

"Courteous and thorough"

"Very professional"

"Martin gave me new information about maintaining my furnace."

"Chris was very efficient and did a great job problem solving to fix the situation."

"Very professional and kind."

"HE WAS VERY QUICK AND TIDY"

"I failed to get his name but your technician was genuinely friendly and competent. He took time to explain maintenance and care to me."

"Always pleasant and very considerate of my home."

"The gentlemen did a great job!"

"He was friendly. He did his job and left."

"Technician went out of his way"

"Friendly--Did his job--showed me the clogged filter--went on his way"

"This time they serviced the humidifier (which has been skipped many times even though I paid for it ) as well as the furnace and remembered the furnace filters ."

"They where courteous an helpful"

"Martin was very professional and explained about using the proper filters."

"Josh up front work outstanding , crew very professional, very clean up focused."

"Travis is knowledgeable and answered all questions. The technicians were efficient and took care of my home."

"We have been with you for years and you come when you are scheduled, call us , never make a mess, and I trust you."

"Was emergency service; responded quickly and took care of problem."

"When our appointment had to be canceled BW worked it out so we could still get our furnace looked at."

"great customer service"

"A supervisor came shortly after he arrived, and when the furnace check was over, the pitch from both of them came for the need to purchase a new furnace. I appreciate Felipe's work, but I'm getting really tired of being told I need a new furnace and A/C, and there are payment plans. This has been going on for 5 years. I am fully aware of the need, but I don't need the constant pressure. If I were able to afford it, I would have it done. Therefore, I have this maintenance agreement to help me maintain this equipment until I can. Some of the maintenance guys are impressed with how well it is working and how clean it is for it's age, and I appreciate their positive comments instead of pressuring me to purchase this furnace, NOW."

"Prompt. Got right to the job and finished quickly. Helped with humidifier."

"great job"

"He quickly analyzed the problem, formed a diagnosis, and made a repair."

"Did a good job--friendly and helpful."

"Erik did a great job in tuning up the furnace"

"#1 of course was successful solution to problem. Additionally, Ron was considerate of my home, very pleasant personality, tolerated and answered my questions, explained what was happening, ordered and installed failing part within 24 hours."

"friendly, professional service"

"Hurried work"

"Efficient friendly and informative"

"They worked efficiently and had a vast knowledge of the parts required and info on services that could be used in the future."

"They were tell, professional, and finished quickly"

"You have always been on time and very neat very friendly and very trust worthy"

"Technician on time, pleasant, helpful"

"Very thorough and professional."

"Answered my questions and gave me added info."

"I thought my quote was to high. Didnt know it was going to require two guys to run the gas line. Found someone to do the same job for half that. Its maybe a 2 hour job."

"Tanner did quick job ."

"I did not appreciate a hard sell. I have a maintenance agreement that WAS NOT HONORED!!! There was no cleaning like you guys do in the past. It was dirtier when they left. Also, Paul stepped in rust or water and got it all over my carpet. Yes, I have pictures. I also asked for brochures. Joe said they would be over my head and I would not understand. They then said they would not restart my furnace yet Paul went down there and restarted it 2 or 3 times and then turned it off and said it was up to me. I have been a customer for a long time and cannot believe I was treated like this. Joe said a year or so he worked in kitchen cabinets. Maybe he should go back to that. He would not quote a straight price for a furnace nor the name of the furnace or air conditioner. My calculations do not add up for me to go into the Advantage program. I feel like I was slapped in the face. For the record, I had a 2nd opinion on my furnace and he said that there was absolutely no cleaning. I know there wasn't as I was down there watching. After they left, I spent the next hour cleaning the carpet. Oh, and Joe decided to further scope my furnace while he took another phone call. Yes, he was on the phone while he was looking at my furnace! Do you believe it???? They were only interested in trying to sell the advantage program. Again, how disrespectful for such a long standing customer."

"Just a great professional service."

"Very friendly and explained everything that is going on, very good technician"

"Very friendly and knowledgeable service."

"The work was complete, quick, and informative."

"explained everything he did"

"Drew was very nice. Arrived at the time he said. Came in fixed the problem very fast."

"Seemed to understand my system, answered questions, and was respectful of my home"

"Ron was very thorough and did an excellent job. Very friendly and professional. Will be requesting him for future visits."

"Within 10 minutes, my problem was diagnosed."

"Very prompt, on schedule. Explained every step he took. Methodical and efficient."

"On time, thorough, provided additional information about gas water heater exhaust pipe, and assured me everything was safe."

"It was done completely. I was informed when it was finished."

"Efficient, friendly service."

"He explained everything that he would need everything that needed to be done, how long it would take, look less time to do it, was very professional at the same time and thankful that he was so professional."

"On time very knowledgeable"

"When the tech got here it was running normal so he really didn't do anything."

"clean, neat and complete"

"Erik was quick to tackle the problem because he knew we were without heat and was able to fix it promptly."

"There was concern about the very close space to work in, but was assured the required work was accomplished."

"He did his repair work, in a friendly and professional way."

"very thorough, with recommendations"

"The tech was awesome. Took the time to explain the problem and the fix. Very knowledgable."

"Friendly guy. Gave me a lot of good feedback on care for furnace."

"He was very knowledgeable about our furnace and very pleasant. Thanks"

"Gary was very friendly and was able to get the job done."

"Was pleased with service provided"

"Prompt, friendly & knowledgeable service!"

"Informative professional"

"Everything exceeded my expectations. From scheduling the appointment to having the woman call me to verify what was exactly wrong and asking me what my expectations were to the technician. Everyone was polite and very helpful and competent."

"BW/Cook has been servicing our home for 14 years and we have never had a problem. Brody, as your other technicians in the past, was very polite and knew his business."

"My tech is always polite, friendly and answers all my questions without hesitation"

"Drew is friendly, neat, knows the answers to my questions."

"friendly, courteous, good communication"

"They not only gave me a estimate to get a new water softner, but they were kind enough to help me remove an old water heater from my basement that another company left there because they said it was impossible to remove from my basement! And no charge for this removal!!!"

"He was polite fast and in and out less than 6 minutes!"

"Best service ever! John does great quality work, answered all the questions I had and provided me with some tips towards energy efficiency. I trust John being in my home plus my dog liked him :)"

"FRIENDLY AND EXPLAINED EVERYTHING THAT WENT ON DURING THE SERVICE VISIT"

"On time, courteous, always call one day prior for reminder and 15-30 minutes before arriving."

"Punctual. Respectful of the house by wearing shoe covers. Suggested different air filters that might do a better job."

"came promptly, was courteous and efficient"

"Always great service"

"Rodney was very professional and courteous. He was very thorough and knowledgeable and I felt confidant having him service my heating equipment."

"fast, efficient, friendly"

"rodney was very professional in his service, and went above and beyond in his people skills."

"Always on time, service done that was required. Rodney is always a great tech. Explains everything and does a great job. Always request for him he is very trusting."

"Very knowledgeable and courteous"

"We now have vibrations and noise that we did not have before service. We have called and reported today"

"THE TECHNICIAN WAS VERY FRIENDLY AND DID VERY GOOD WORK."

"Gary provided punctual, professional, and friendly service. Many thanks."

"Chris was prompt, professional and answered my question. (Turns out he lives in Coloma also)"

"The thoroughness of the checkup, coupled with the openness of the findings from the checkup"

"Both technicians were excellent. They employed problem-solving techniques to find a solution to an issue that wasnt obvious. They were kind and funny and were very patient in explaining my situation and the benefits of the Advantage program. My wife and I are strongly considering the program almost exclusively because of how excellent my experience was with these technicians."

"Tech was very nice,thorough & explained what he did."

"Gary and Josh were polite and knowledgeable. While Gary was attending to my furnace Josh thoroughly explained the new programs that are .available."

"Excellent service"

"He showed us fake photos of my furnace."

"friendly professional service"

"I have your tech Ronald out here many times and he always does a great job."

"Drew was pleasant and efficient. I just wish the "add ons" (filters, humidifier service) were not so expensive."

"Very thurough and answered every question I had"

"Martin was great. Informative, interesting, polite, and did a nice job."

"Drew was friendly, he answered our questions. A very nice young man."

"Enjoyed meeting and dealing with the three guys who came yesterday. My only concern was that I was not informed that there were three coming."

"Taso was very courteous, professional, and informative."

"Tech answered all my questions and explained in easy to understand terms. I like having someone knowledgeable about my furnace to check it out."

"friendly and professional"

"He was efficient and knowledgeable."

"Gary took the time to answer my questions and assess another furnace/fireplace situation. He even called more experienced techs to ask their opinion and gave me a number to call to find more information. Very helpful!"

"Gary Newton was fantastic! He was very efficient, very thorough, did a great job explaining what he was doing. And he was very polite in answering all my questions."

"excellent customer service"

"They came right away and took care of our issue."

"Chris was prompt, courteous and helpful."

"He was on time and was professional about his visit. He got the job done well and quickly."

"arrived on time, provided information on what was needed"

"Good service, prompt and competent"

"Never had any problems with this company or technicians. Theyve been very helpful in the past when my water heater went out."

"Chris was punctual, efficient and very pleasant to work with at our 6 month check-up. Great service!"

"Your men did the best they could do under the circumstances. The furnace came with a bad 24 volt control board. However they didn't do a very good job of running the fuel line into the furnace. I had to twice tell them that if this was your furnace would you be happy with that and both time they agreed that they wouldn't be happy. 11/22/19: Called service after furnace was installed. Thermostate was not controlling the furnace. It keep burning fuel and temp was going up even though the thermostat was turned off. 11:30PM : Erik finally determined that the new furnace has a bad 24 volt circuit board from the factory. The ball is in BW Cooks hands at this time. 11/23/19: This morning tried to fire furnace, it didnt work as Erik showed me. I hit just one time the reset button. Went and got salamander to take chill off rooms. 11/24/19: Tim fixed fuel line. Both Eriks were here and assessed the furnace determined that indeed it was a bad board and also ordered the correct fuel nozzles for furnace. Now waiting on circuit board to come in hopefully they will get it and be able to fix on 11/25/19. 11/25/19: Both Eriks showed up with circuit board in hand. Jumped on furnace after a couple hours had unit up and running. They adjusted the air flow to the burner, rewired the heat pump that was hgooked up the wrong way ( maybe because of new furnace required it to be redone). Erik will be ordering about three nozzles for spares to be kept inside furnace. He is also getting a 90 degree fitting to hook up to the Becket Blower so the fuel line can be run correctly and the furnace door will fit the furnace. 1/1/2020: Sent Eric an Email about aux heat running even though the temp was well above 40 degrees. 1/4/2020: E-mail hasnt been answered yet going to forward it to BWcook.com, Erik may not check email very often or is on vacation during the holidays."

"courteous, efficient,"

"On time, friendly and efficient."

"The tech arrived quickly and solved the problem with my furnace quickly."

"The men were most helpful easing my mind regarding the air conditioner cover being gone they even walked my property looking for it and were most honest with the condition of my furnace"

"The technician called ahead of time and arrived promptly. He was organized and was knowledgeable about the heating system. I felt assured that the system was operating properly and is ready for the winter heating season."

"Your prices are extremely high for the parts"

"Ronn has been our technician for over 15 years and we love him, great service, great guy"

"Very polite, did a great job on our service."

"I had an emergency plumbing issue where had no water. BW came complete quickly and correctly at a fair price."

"Tony was personable and gave the application serious thought as to the best performing set up."

"This is the only time I felt uneasy and dissatisfied after your technician came to visit. They were thorough and polite, but it felt to me like the main goal was to rope me into an expensive program and do it quickly so I would not opt out. My questions about new equipment were not answered and I will need time to re-consider the plan they 'offered'. I may be seeking a new service provider."

"I could not see anything that he should have done differently"

"Polite, efficient technician"

"Professional and courteous"

"Polite punctual, helpful suggestions for future maintenance and things to watch out for."

"Drew's service seemed to be thorough and professional. He patiently answered questions and informed me about needing to change the humidifier filter, and that this is something that he can do or that I can do myself. (I appreciated this because I am inclined to learn more about the furnace and other home systems and do it myself as much as possible.)"

"Very helpful with my thermostat that no one else has been able to nswer."

"Always happy with your techs and service!"

"1. You had a fast response time to my request for a technician. 2. Derek did an excellent job for us, and was very professional. 3. You provided and excellent product. 4. Derek offered the Advantage Program, which was helpful at this time."

"very helpful"

"On time and explained everything well."

"Was courteous, not too talkative, explained what he did, explained to us the condition of our furnace. cleaned up after he was done. was on time, even early, called before he came. Likeable guy."

"John was very nice. It was disappointing that the appointments were running behind but Im sure that cant be helped."

"The service experts were on time for the appt. and were aware of their cleanliness by putting covers over their shoes for my floors. Also, they took time to answer questions I had."

"He was quick. efficient , and friendly !"

"Excellent service. Timely and knowledgeable"

"Drew was very informative, professional and friendly."

"They discovered a sump pump problem that we hadn't seen. Friendly and professional."

"Slow after I told them what they nreded"

"No comment"

"Gary explained each step of maintenance service and how my furnace was performing"

"HE DID A GREAT JOB AND WAS VERY FRIENDLY"

"He showed up on time, quietly did his job and finished"

"Technician was very polite, good attitude and answered any questions i had"

"Both men were knowledgable and spoke in terms I could understand. They were pleasant and explained things thoroughly."

"was quick and fast and nice"

"on time, put shoe protectors on, gave helpful tips on furnace filter"

"Good customer service"

"Time was taken to do a thorough job."

"Reliability and honest"

"Tech was both friendly and efficient. He even took the time to show me how the thermostat works in my new house."

"Eric was very professional and friendly."

"Showed up on time was quick and efficient"

"Tech was VERY knowledgable and efficient"

"Helpful kind and courteous"

"They were awsome. They cleaned everything up just great."

"Derek was great!"

"On time and honest"

"Chris did an excellent job fixing our humidifier and then coming back a couple days later with another part to complete the job. His manner was professional and affable."

"I had to have a second repair call because of the mistakes the first repairman made."

"Good service"

"Chris was very professional and went about his business in like manner."

"Rodney was professional, friendly and efficient. He took time to explain things to the owner."

"Andrew was very nice and more importantly very professional."

"Chris was thorough and professional."

"Taso was very courteous, pleasant, professional & thorough. He explained and showed me everything he was doing and he did a great job."

"Chris was very polite, professional and on time. It was a pleasure to meet him and I would definitely recommend him to anyone. Thanks for a great experience."

"Run was very polite and considerate And he knew what he was talking about. I prefer Ron when I have to use cook again."

"We did not have heat. Receptionist was very understanding. Had service men at our door within an hour of our call."

"Very polite, answered all questions, didnt waste time."

"On time; very pleasant"

"Very satisfied with service."

"Arrived on time, had the needed replacement part on the truck and charged a fair price."

"technician came on time, left area clean, hope furnace will continue in good working order."

"very friendly and very professional. both of them"

"Excellent service"

"Technician was kind professional and knowledgeable."

"My technician was extremely honest and educational. Awesome service"

"Problem of uneven heating of the home."

"Question 5-I was asked to reschedule and had to wait 6 weeks from originally scheduled appointment. Question 6- he was 30 minutes outside the timeframe but that was fine with me."

"Response time"

"Drew was very pleasant, well informed, gave us expert advice about our needs and helped us make the best decision for now and in the future. He was one of the "good guys " I hear about"

"He was very pleasant and understanding when he discovered my thermostat had somehow been put on cool. Had someone reminded us to check that before you sent someone all the way here, it would have been very helpful. We both looked at the thermostat and missed that it had been changed, probably when we lowered the temperature before we left for the day. We felt really bad that he had to drive all the way here at night and he was very helpful and gracious when we apologized several times for his long trip."

"They fixed it as quickly as possible even though I first called on a Sunday and they had to order a part."

"he answered all questions and told us what he did thanked us for allowing him to serve us"

"Even though it was a little late, the service tech, was courteous, efficient, and got the job done."

"Quick efficient and professional."

"Paul explained everything, was friendly, and did an efficient job"

"Technician informed me throughout the appt. of the condition of our furnace. He answered questions I asked."

"Although he was polite, I'm not sure he did much. He was not here very long and I know he didn't clean out the condensation pump. I had changed the filter 1 month ago so it didn't need changed, and he didn't, but all the other technicians that have been here would leave one to change out later."

"Andrew did an excellent job in figuring out and resolving the issue. Explaining what he was doing every step of the way. Since it has been 4 years from when we had the furnace installed, we determined it was a good idea to start up with the maintenance plan."

"On-time and efficient cleaning furnace"

"Gary was very kind, professional, and efficient. He explained everything he did to provide excellent service to my heater. I am very Thankful !!!. Cheers to your selection of this employee !!"

"The service was exceptional! The technician was so awesome! answered all my questions exceptionally and if he didnt know he found the answer right away. They were concerned about our wellbeing and came back the following day to finish the task outside in the cold!"

"Mike submitted everything is that State Farm required, abd sometimes Twice! He hung in there with me while I pursued furnace replacement due to AEP Power Surge. It was a long hard road, and s month later I had approval for a new furnace. Mike quoted the best for me, now U have a super efficient furnace. Thanks Mike !!"

"tech was competent, professional and friendly"

"The technician was on time, courteous, and explained things well."

"Very knowledgeable, helpful and courteous."

"Technician was very professional and found my problem quickly, which was appreciated."

"Very friendly, did the job in a timely matter."

"Gary was friendly, efficient and informative. He explained what he was checking for, the results of the inspection and how the service plan works."

"Friendly efficient service"

"Brody is a gentleman in every way. He thoroughly checked the furnace and put in a new filter and treated me with courtesy and in a friendly way."

"was prompt and got the job done quickly"

"Thorough complete winter season check"

"The technician replaced the humidifier filter to the furnace, which was caked with calcium. When I went into the basement the next day, there was a lot of calcium on the floor, which I had to mop up. I feel the technician should have vacuumed up the mess left after the filter change."

"Gary was prompt & informative. No issues with service."

"Prompt Available on a Sunday Knowledgeable, friendly technician"

"Brody was helpful in every manner during the maintenance service."

"Rodney has been here before-he always does a great job!"

"no phone call or anything until he showed up"

"Friendly, knowledgeable, thorough."

"Technician was excellent. Would have him back again."

"Because you great ."

"Brody was very friendly and helpful!"

"Ron showed up on time & was very helpful throughout the entire visit. I felt safe with him in our home."

"worked efficiently, was knowledgeable and polite"

"fast and efficient"

"Technician was on time, friendly, polite and went right to work."

"On time. Knowledgeable. Polite"