BW/Cook Service Experts Reviews
At BW/Cook Service Experts, we care what our customers think. Our team of skilled HVAC service techs are as dedicated to providing exceptional customer service as they are to meeting your heating, cooling and plumbing needs. But, you don’t have to take our word for it.
Some praise our reliable, professional and knowledgeable service teams. Customers also tell us they value the quick response and quality service, while others say the HVAC systems we install are still going strong many years later.
Ready to join the ranks of satisfied BW/Cook Service Experts customers? Call us today to schedule an appointment for your heating, air conditioning and plumbing needs.
Customer Reviews
Average Customer Rating
4.9/5 starts based on 3,668 reviews
Selase Foster
March 13, 2024
March 13, 2024
Adam P and Steven B were very professional and explained everything to us . They are knowledgeable and are good at their. I highly recommend the duo. They’re great . I’m hoping they do all my maintenance schedules.
Mike Mattner
March 13, 2024
March 13, 2024
My 40-year old furnace's blower motor went out, and Yogi and Bradley came by on a service call to evaluate the situation and provide excellent recommendations and options. With some deliberation we opted to replace the aging unit with the help of BW Cook, and they were able to schedule installation the next day. Denis and Antonio arrived promptly and did an excellent job installing the new furnace and AC. A very thorough and professional crew that explained everything that was being done, and walked me through all of it post-install. Excellent team all around, and I look forward to years of service with the new equipment.
Monique Williams
March 9, 2024
March 9, 2024
When my water heater unexpectedly went out, it wasn't just the chill in the water I was worried about, but the daunting process of repairs and replacements that lay ahead. Enter Logan Mitchell from BW/Cook, a master licensed plumber, who turned a stressful situation into a surprisingly pleasant experience. From the moment Logan arrived to provide an estimate, his friendly demeanor, profound knowledge, and eagerness to help were evident and truly appreciated. Not only was Logan extremely helpful in guiding me through the selection process of a new water heater, but his expertise shone brightly, providing clear and insightful explanations every step of the way. The installation, handled by another technician the next day, was smooth, but a subsequent issue arose with reduced hot water pressure in the shower and, oddly, the heating system in my house stopped working. Understanding the urgency, Logan returned the very next day. With the efficiency and confidence of a true master of his craft, he diagnosed and fixed the problems in what felt like the blink of an eye—mere 20 minutes. It was not just the speed of his work that impressed me, but the ease with which he solved what seemed like complicated issues, ensuring everything was running perfectly before he left. Logan's professionalism, skill, and genuine care for his clients' well-being have left a lasting impression on me. It's rare to find someone who not only excels in their technical abilities but also in customer service, making what could have been a stressful ordeal into a reassuringly smooth process. For anyone facing plumbing woes, I cannot recommend Logan Mitchell enough. His remarkable blend of expertise, efficiency, and personability not only resolves the issue at hand but does so in a way that elevates the entire experience. Thank you, Logan, for not just being a master of your craft, but a truly exceptional service provider. Your dedication and skill are a credit to BW/Cook and to the plumbing profession as a whole.
Lilly Mansfield
March 9, 2024
March 9, 2024
Needed a new water supply line to the toilet. Logan repaired it properly and quickly. He discussed some repair options with me so I was able to choose what best suits my needs. Logan was very friendly and professional. The company was able to get Logan out here on short notice!
Tim Draper
March 9, 2024
March 9, 2024
casey smith
March 9, 2024
March 9, 2024
We had standing water under our furnace and Felipe Mazzocato came out within a few hours (same day) and fixed our problem with speed and accuracy! We have used BW Cook multiple times and have not been disappointed.
Brenda Martens
March 7, 2024
March 7, 2024
Service Technician Carson Landon came in to Service the furnace and did a wonderful job, he let me know that all was in good working order and replaced the filter and very helpful on how to get the filters for the furnace. He was very polite.
Vicki Katz
March 6, 2024
March 6, 2024
I feel Logan Mitchell went above and beyond to answer all questions and make me feel confident for the upcoming project.
Elizabeth Morrison
March 6, 2024
March 6, 2024
Logan Mitchell came out and did a stellar job. Very knowledgeable
tattoochef82 82
March 5, 2024
March 5, 2024
Adam P and Austin R did a great job as always. With my furnace being difficult to get to, they always take great care not to break anything or fall. Very professional outfit. I recommend BW COOK to everyone