BW/Cook Service Experts Reviews

"On time service from the heating and air people"

"Tune up went uneventful."

"Excellent service"

"Excellent service. Will to discuss and answer questions."

"Always professional, personable and knowledgeable."

"Just because"

"Always have great service with very friendly and knowledgeable technicians"

"very responsive and professional"

"They are courteous."

"Service techs are always helpful and know what they are doing"

"Pleasant and efficient"

"Over the years I have been pleased with the service. Service has been timely and the service men courteous."

"Service is always prompt, efficient and professional."

"I did not receive my 15% discount off of the service. I wouldve been more happy with my service if I wouldve received a 15% discount that I was told I would get at the time of signing up for a membership."

"I can trust BW/Cook Service Experts to be honest, professional and knowledgeable every time."

"Professional and friendly service"

"Good knowledgeable service."

"I've always gotten same day service and the technician always explains in detail the problem"

"Friendly timely, courtesy"

"Consistency, maintaining my system with care ."

"Quick response and nice employees"

"they are on time or will let you know if a delay. The are carefull of your property."

"Professional, timely, helpful"

"Service Techs are always pleasant, helpful and good at their job"

"Reliable suupplier for necessary service."

"I have had consistent good service"

"They always. Do a good job and never leave a mess when they change the filters"

"always do a good job and great people"

"Although there were problems with the original work, they were resolved in a timely manner by a great service technician, Logan."

"good service"

"Heard good things."

"Polite and on time"

"Professional experience"

"Carson answered all our questions and was very helpful with determining what our thermostat options are."

"quick & efficient service"

"Good work, fair price"

"Professional and prompt service"

"Courteous service techs. Thorough job. Reasonable prices."

"Technicians kept working until job was done."

"dependable, highly trained"

"Cost. I paid $225.00 for a drain cover and caulk."

"Dependability"

"Technician showed up on time, diagnosed and fixed my problem without trying to upsell anything."

"I was billed for two separate repairs that occurred in the same service. I dont agree with this practice and WILL NOT be using you again."

"Service fixing the problem"

"Very professional and prompt. Took care of my problem quickly."

"They were on time. Did a good job. Answered all my questions."

"Consistent work"

"Availability, on time, free quote, friendly, knowledgeable and able to do the work the same day."

"Nice knowledgeable technicians and work they will follow up on if necessary."

"Technicians were polite and thorough."

"they were very informative"

"Prompt response, honest and thorough work every time!"

"Good service"

"Excellent technician. Jacob was friendly and helpful"

"I like the service very friendly"

"Service is always reliable & efficient"

"The tech was well informed."

"Awesome fixed problem right away very professional and knowledgeable"

"Knowledgeable, respectful, efficient"

"They are efficient, timely, professional, and respectful of our home and time. Regardless of our service needs, we can count on them to keep their word."

"We called 4 times to order filters over the course of a few months. Each time they did not come after the fourth time the came but we're the wrong size."

"You guys didn't waste any time. I've had the same guy come out twice. He's trust worthy, and knowledgeable. That guy crushed. That dude is all about getting the job done. I think his name was zack."

"Very expensive for roughly 45 minutes of work. He did a good job from what we can tell, but pricey!"

"We have had no trouble with our furnace/air conditioning system"

"Very knowledgeable service technician and customer friendly was good"

"He called before coming and asked if I had the thermostats. I said no, you need to provide. He sowed up with no thermostats and had to go get one. He mounted the thermostats but did not test it or set up the WiFi. He did not turn the furnace back on so I finished the job."

"Great service with professional technicians."

"19 years with B?W Cook they are the best"

"Prompt response on a weekend."

"Everyone is very friendly and professional. Fantastic group of people!!!"

"Good advice and service performance"

"Quality service on annual maintenance plan."

"Service has always been prompt and courteous but the product being serviced (Lennox) sold to is by BWCook has not been reliable. This latest product failure followed our annual inspection by 3 days."

"Always get good service when I need problems fixed."

"They did what I paid them to do. I should not have to rate them for doing their job."

"Always prompt, courteous and efficient."

"Efficient and prompt service when needed."

"Very professional and courteous. Fixed my very old unit once again and didnt try to push a new sale on me at the moment since its currently out of the question. I will remember that and will purchase new unit when I can from cook."

"He did a thorough job."

"They are always prompt andprofessional"

"Kyle did a good job and answered my questions."

"Denver & Michael were Service Technicians. They were very professional and helpful and thorough it was a pleasure having them at my home"

"Jeremy was very professional and he completed a job that looked extremely difficult."

"Our tech was here quickly and got the issue fixed fast"

"Good timely service!"

"Great technician"

"Good service"

"On time, efficient"

"JC was awesome, explained everything very well"

"we have, over many years, found your firm reliable, technically proficient and competitively priced."

"The guys just were awesome"

"Everything was handled very well"

"Been working with them for years. Reputable and familiar with my products."

"They come when you need them!"

"Weve been very happy with BW Cook. Im just not one to say Oooo, youve got to try these guys :-)"

"My questions have always been answered. Excellent service."

"Excellent communication and service"

"They always do the job right"

"very polite"

"Professional, friendly, thorough and great service."

"Have always had the best service."

"I've never had a problem with any aspect of the service provided by BW/Cook."

"Good service, but expensive."

"Always have good experience ."

"When the problem wasn't fixed when the first technician came out there was no hesitation to send someone else out a second and third time until the issue was completely fixed."

"Awesome job"

"Great team and individual guys who visit your house"

"Took the necessary time to do a quality job. They also explained what they were doing and what value we would derive from the investment."

"Happy"

"Always on time & thorough with inspection"

"professional and friendly service"

"It worked for me!"

"On call same day service"

"I have always had a positive experience with their service people and office staff."

"Your technicians were knowledgeable and courteous. I had a unique problem and they returned and solved the issue."

"They were very cordial, answered questions, explained things ,all in a business-like way."

"We always get great and quick service."

"Prompt service, friendly, professional."

"Outstanding communication throughout the process and great communication with honest feedback on my furnace and air conditioner"

"Great communication! Called in anticipation of busy summer season and was never left out of the loop. Timing was perfect!!! From the first on site estimate the sraff and work crew were very nice, knowledgeable, and efficient!"

"My daughter found you because I was having back surgery the very day that the A/C went out at one of my rentals. Your man came that very day and found out what was wrong and replaced the capacitor (sp?) and made my renter happy! Then I learned about your special on furnaces, too, so I had you come out and check the furnace at the same address. Fortunately, it had no problems, even though it is almost 20 years old. Thank you! Rosie Nash MY address is 8996 Pioneer Ct, Berrien Springs, MI 49103"

"Professional. Took time to explain everything. Reasonably priced"

"They were on time and efficient."

"Time frame perfect"

"Friendly, answered all questions and very knowledgeable"

"Knowledge and great service."

"Very responsive"

"Always prompt and excellent service."

"Service person telephoned in advance, put protective coverings on his shoes without being asked, showed me how to change the furnace filter and where and what to replace it with, then he went outside and used the hose to clean the air conditioner. When he was done he wound the hose up, which I greatly appreciated."

"Great service and response time. Also, very friendly."

"Technicians we're polite, quick working, and the pricing was great."

"Have always had good service."

"Quickly got out the day of my problem and corrected it"

"technician was very personable and very efficient"

"Still disappointed in earlier emergency repair"

"relaible, dependable, professional and trutworthy service"

"Dependable service. I've been with the company for over 15 years."

"The company is very professional and organized. There is always room for improvement though, and this time around I received a better assessment on my air conditioner than in previous appointments. I think consistency is always something that can be improved upon."

"He showed me how to fix the issue!"

"The technicians were very thorough"

"The service was wonderful. Explained everything and answered all my questions."

"Friendly, knowledgeable tech"

"Always honest about everything, always on time for appointments."

"We have always had a good experience with BW Cook service"

"Timely response. Job done correctly. Service techs very focused and personal,"

"The only reason I rated this lower is I'm a procrastinator, and the subject does not often come up. I have told others about how well and fast you guys were when the heating went out in winter. I would certainly recommend your BW/Cook."

"BW/Cook is extremely reliable and responsive. And the technician who came was so professional and thorough!"

"John's familiar with my cooling system. In less than two minutes he knew the problem was in my condenser unit. He spotted the defective capacitor as soon as he opened the unit. He had a replacement in the van. The system was up and running in minutes. John stuck around to make sure it was working correctly."

"We have used BW/Cook for many years of maintenance on our appliances, and all of their technicians are very polite, respectful, knowledgeable, and give excellent service. We have never had a bad experience with this company."

"I am normally well pleased with the service. I am not sure if it is perfect but it is excellent."

"Liam was professional and personable. Training someone at the same time. Thorough check of our AC System"

"I have been happy and have had no problems. You would rate higher except for cost."

"People like Mason working for you."

"Fast, competent service, well explained."

"Been good to me"

"Response time was very fast, and tech was knowledgeable and friendly."

"The Advantage Deal appears to be a horrible deal when selling the house. Should not offer this to customers."

"always get very good service"

"They were great I am very satisfied"

"Total scam. sales rep and technition lied and showed photos from other furnaces. my furnace is new from 11/4/2021. he insisted it had been installed in 2007, and I must have a new unit."

"I like the Gentleman that are sent to check everything out."

"great service and very professional"

"Always professional employees with great manners. Those here this week were both."

"All my dealings with the customer service department have been great."

"JR &Tyler were very friendly & professional."

"Professional and reliable serve"

"Knowledgeable, speedy"

"the Tech was on-time and very professional."

"Service on the main ten w program"

"Technician came out Friday morning. Babysitter let him in. He didnt call before or after service. Wrote something about a rusty heat exchange and how its about to break but didnt give any direction or advice. Left something unplugged outside so the AC unit stopped working at 8am. When me, my wife, and our 2 young children got home 8pm Friday night from a friends house the Honeywell thermostat read 82 degrees inside our house! I was livid! Both kids were crying it was too hot. We have ceiling fans in almost every room and they were on all day which saved us from the house being even hotter! By some miracle I got went outside and poked around and found the black large plug fuse like thing upside down and not plugged in. This was after the kids were in bed still crying. I had called BW cook right away when I got home. The advisor person was less than helpful. He at first, after 10 mins on the phone, said someone could come out Monday morning at 8:30 am. I laughed at him and said try again. He said he could submit a request and MAYBE the on call tech would come out that evening or Saturday. Maybe?! Ridiculous. Finally, someone did call me around 9:15 but by then I had been googling problems and trying desperately to figure something out. I will be calling Monday and wasting more time complaining and want an apology which by the way was never given by the tech or the phone person. The guy who called at 9:15pm did apologize for the mistake. This is all besides the fact my dog was panting and laying on the kitchen floor when we got home that night miserable from the heat."

"Very professional and efficient. Mason was very good."

"Very fast and efficient"

"Always professional, quick service, knowledeable"

"You have been good for me"

"Your team was awesome"

"Knowledgeable and dependable service technicians."

"Excellent workmanship."

"People were pleasant to work with. They explained everything, and were very helpful in helping me out."

"Jeremy was super friendly, professional, and direct."

"Great service, great installation team, great follow up"

"I never recommend any company to friends or relatives"

"they came in & did what needed to be done in a timely & orderly manner and answered any questions i had"

"On time and was done in good time"

"The technicians are thorough and knowledgable. They go above and beyond to provide good service."

"Tech was helpful and done in timely manor"

"Knowledge of tech"

"Very thorough. Very courteous! Excellent customer service"

"Excellent service; took care of all problems"

"Prompt, knowledgeable and professional"

"I like the techs and service reps-they are very professional and courteous. I like the products I have and the maintenance plan is great!"

"used you for 18 years always good service"

"Very happy with service provided"

"On time,quick service"

"Professional and Efficient!"

"Great customer service and interaction, but the price was much higher for the same air conditioner versus a competitor."

"We have been your customers for years and years. Your office never lets us forget to service our furnace or A/C; and your technicians get better and better every year!"

"Service is always prompt. Technicians are well qualified and so pleasant."

"Great reliable service"

"Service techs did not leave receipt of services"

"Would not recommend any plumbing service. Tech quoted me close to $400 to install new kitchen faucet. If he supplied faucet, it would have been almost $800. Tell me of a faucet that is worth close to $400. HIGHWAY ROBBERY. Then the child looked at me and said. "well, we have to make money". I am a 67 year old woman on SS. I went to Menards and purchased a $80 faucet and had the old one tore out and the new one installed in less than 1 hour. LADIES, If you read the directions you will find that installation is extremely easy and you will not get ripped off for $800. Will not be using this company again."

"I find your company to be prompt polite & neat. Informative re the work done."

"Great service. No problems."

"Love the customer service"

"The service experts are professional, timely and explain what they are doing. They contact me annually to provide a service; I don't have to remember. I would definitely recommend the company to my friends and family."

"kyle"

"always polite and knowledgeable techs"

"on time appeared to know what he was doing efficient."

"Julie Julie b on the phone was wonderful and Michael Medford as a service tech was wonderful very trustworthy people who made me feel very safe about using your company and looking forward to doing it again in the future."

"Very good company."

"Everyone is very friendly and helpful and I feel like they are doing their best to help me get the most efficient service and work for my situation."

"Service men very good!"

"on time, good service"

"Very happy with the service provided"

"Dependable, friendly, gives explanation if needed. is knowledgeable."

"Representative was very good at explaining what they were doing."

"I have been a BW customer since 1995, and have never been disappointed."

"The guys said they had the thermostat working but it is still not keeping the correct temperature."

"Very polite. Arrived ahead of schedule. Fixed problem and did check up of system."

"Dont have to wait long for service."

"Good service, good people"

"I've never had any complaints with my service. All the encounters we've had have all been positive."

"Both Scott and Tyler were so kind and so professional"

"Jacob was on time, respectfully and very professional. I appreciate it the way he explains things is terms we can understand."

"I called BW Cook on a Sunday morning around 4:30-5:00. They were at my home before 10:am that same morning. Mr. Kiser & Sam (his Tech) were more than helpful with locating the issue (which was serious). I let them know what my need was; they listened and two days later; my new furnace/AC & water heater are installed..."

"Nice, and came when I needed them"

"He a good job."

"Prompt service. Problem remedied"

"Very friendly explained what they were doing and whaat they found. They were quick"

"I always get great service !!!"

"Quick response time, friendly service people."

"timely, good job"

"People rarely ask me for recommendations."

"They have been very professional and easy to work with over the years that they have served us."

"Very informative explanation of what was going on and what needed to be done"

"Excellent service. Polite and professional. Always appreciate the notification before arrival and the quality of work done."

"B/W Cook is able to provide their services quickly and at a fair price. I feel like I can trust their people and their work."

"Great job as always"

"On time. Good work. Respected our property."

"I have had BW Cook for more than 10Yrs service my furnace and they have always satisfied me with their concern to do the job right."

"Technicians were knowledgeable, courteous and thorough."