BW/Cook Service Experts Reviews

"Very helpful honest and thorough"

"Very thorough, took extra steps to ensure everything working correctly"

"Effectively fixed our issue as efficiently as possible."

"Professional, respectful, knowledgeable"

"knowledgeable, thorough and professional"

"The technician came when they said he would. He was very helpful in explaining things to us. He did the work that needed to be done."

"On time friendly knowledgeable"

"Friendly, quick and efficient"

"Brody and Joe were very professional and safe. Both had masks and wore booties. They explained everything well. I also had received a email offer that morning that was less than the offer I expected to pay and they gave me the lower price. Win win all the way around."

"Service was on time and properly completed."

"On time---gave good info re: ADVANTAGE Plan for soft water"

"always dependable great quality work"

"The only negative aspect was the bad news my furnace had to be replaced instead of being able to be fixed."

"A job well done by all"

"Very friendly and professional and explained everything."

"Never received the promised qoute, called and texted sales representative and he never got back to me."

"They arrive on time and do a thorough check up and explain all they are doing."

"Martin did a great job. Cleaned the humidifier really well that looked like it had never been done before."

"Martin always does a good job."

"The tech was very professional and very helpful"

"Tanner was excellent"

"was very polite and helpful"

"TECH WAS PROFESSTIONAL AND KIND"

"They were friendly, professional, thorough, and very helpful!"

"He was very helpful and got the job done and we had heat"

"Joel was very professional, and was thorough in his explanation of services performed."

"Joel was able to come sooner than I expected and discovered the problem quickly. Unfortunately, the part had to be ordered, but he assured me I could still have the heat pump running without the black plastic ring. Since it was making lots of noise, I'm sure my neighbors will also appreciate how quickly the problem was solved. Just wanted to let you know, I answered questions 5 & 6 as NA because I called on Saturday morning and the person I talked to said they would get somebody out as soon as somebody was available. I also asked if it would be possible to be somebody that knew about electric heat pumps because my house is total electric, and it they could come before 1600 it would be good because the heat pump is outside and it gets dark around 1600. I think Joel got here before 1200, I really don't remember the time, but I know it was earlier than I expected. Also, appreciated that Joel called and said he was on the way."

"He was knowledgeable."

"Solved problem and finished quickly."

"Michael was very nice to talk to and helped me with a few questions I had"

"I was very pleased I got service late at night within an half hour. Sam was very professional & pleasant & wearing a mask."

"Always good abs."

"Knowledgeable and thorough"

"Please call me and I will give you details."

"Derek was great!"

"GOT OUT THE SAME DAY PART CAME IN"

"Bc no one is a 10"

"Mike was dispatched late Sunday night for emergency no heat call. Took a little long to arrive, however diagnosed the issue. Wasn't able to fix that evening, which wasn't good, however didn't have required parts on the truck. Came back 6:00 p.m. the following evening, replaced part and running great again."

"Reliable, professional"

"Pleasant and followed all the Covid guidelines. I felt comfortable having him in the house"

"Very professional"

"Very professional"

"Very efficient and knowledgeable"

"Your Plumber did an excellent job was very pleasant explained every thing and cleaned up cine at the end."

"Did not see a need to send a salesperson along with the technician. Too aggressive. Also, paperwork stated my furnace is 13 years old. It is 7 years old, purchased in 2013."

"paid 275.00 and he didn't fix it. Then wanted to come back and charge another 282.00 to put an igniter in, this was ridiculous. All he wanted to do is sell me a new furnace. I only needed a new igniter. I went out and bought one and put it in myself. What a rip off this place is."

"Drew was great and very helpful"

"Greg Kizer (RSC) & Nathan (Technician) both were friendly & knowledgable of their product. Nathan explained what was wrong with our furnace, showed us a photo of the major problem. We liked how they both answered our questions and we understood what they were telling us. We would like to know that these 2 individuals would be returning to our house for the Spring A/C checkup."

"Was honest and sincere. You seem to want to make sure I understood what the cost was going to be before he went ahead."

"Because it feels accurate."

"Sales, service techs and installers outstanding in explaining and great frickin attitude. Good bunch ."

"Our home was without heat when I called. They made arrangements for me to meet with their sales consultant 2 hrs. later per my request. He was very professional & on time. All went good, & a sale on a new system was made."

"Drew did an outstanding job."

"Both the tech and sales person arrived on time and were very knowledgeable about the furnace and A/C unit."

"very satisfied with quality work"

"Fast service, good communication, very courteous."

"On time,. Went right to work. Talked about possible humidifier being turned off while gone"

"Friendly, knowledable and efficient."

"Tech was very informative about what the problem was , and no charge since we are preferred customer"

"Tech was pleasant and did his work and answered my questions and gave me helpful information on the performance of my furnace"

"Appeared to do a thorough job."

"Michael T. was knowledgeable and competent regarding the maintenance service he performed. He was polite and respectful of our property."

"The appointment was made to winterize the condensation line from the unit. The technician should have taken the line, which runs from the unit through a tube to the outside of the house, and re-routed it into the main line. That must have been miscommunicated to the technician because they thought it was a regular service, which we had already had done in October after installing the new unit in July. So I'm very disappointed. Then on Christmas morning, we woke up to no heat because the proper service was not performed so the water in the tube froze and tripped the unit. My husband had to stand in the basement and unfreeze the line with a hair dryer so my kids wouldn't freeze. Then when I called BW on the 26th of Dec. to tell them, they scheduled a technician to come out that day between 2 and 4. I never received a phone call and the technician never showed. I will call again today. This needs to be made right on your end as we have been loyal customers for several years now."

"It feels colder in the house than before"

"Called to let me know they were on the way work quickly very friendly"

"The technician answered my questions and provided competent service."

"Speed of service Quality of work Overall easy experience"

"great service and very timely"

"Makayla on the phone was super sweet and fast at setting up an emergency plumber; Michael was very efficient, timely, and kind!"

"i felt ron did a very good job, and he was very profesional"

"He was very helpful."

"Both gentleman offered helpful suggestions and information"

"Great service but install was 3 weeks later than anticipated"

"John was polite, honest and I never felt like he was conning me for more work."

"My appointment was scheduled between 8 and 10 AM. The technician did not show up until 1030. This was not his fault because he was told to inventory his truck before he left. This is unacceptable. If your technicians need to inventory their trucks, it should be done outside of a scheduled appointment time. The management needs to be sensitive to their clients schedule times since we do have other things going on in our lives. I was very unhappy. The technician was excellent as always. The tardiness was not his fault. I do hope this never happens again."

"The Technician came on time and completed the job in a timely manner and of good quality"

"Very personable and knowledgeable technician. Showed me what he was doing and explained what her was finding."

"Problem was solved."

"Brody and Blaque were both courteous and professional through out the service call."

"Very polite. Thankful they wore masks"

"Joel is nice and got the job done and kept things clean. The only thing I would like different is that it would be nice for the technician to have brought filters with him so I wouldnt have to go through the hassle of ordering filters later."

"Mike was very polite, informative. Couldn't ask for a better tech."

"Service was exceptional"

"Ryan was professional and thorough. He explained the problem and his recommendations."

"The service agent was knowledgeable and offered me a good deal on a new furnace."

"Friendly and knowledgeable."

"did not fix the problem"

"Very polite and friendly"

"very professional"

"the installers who installed my system were very intelligent and productive workers"

"On time professional trust worthy"

"The technician arrived promptly and found some pretty obvious issues quite quickly. He also provided some very useful information that will help in keeping the current, or potentially future, furnace running better."

"Work completed in good time. Explained service performed. Pleasant individual."

"Brody is always patient and thorough"

"Tech was on time and polite while doing service"

"Nathan was punctual, professional and friendly. When he finished the maintenance check, he explained his assessment of the furnace and was sure to have my questions answered."

"The technician was very professional."

"Drew was prompt, professional, and wore his mask! Also very informative about available programs and services. Unfortunately, I still do not understand why it I pay a year in advance, I will pay more than someone who pays on a monthly basis. I find this unfair and actually see it as ridiculous."

"Drew was friendly and offered recommendations for my system"

"As always the knowledge and professionalism BW provides throughout the entire process is above and beyond. Everyone is always friendly and on time when BW does the job rest assured it's done right"

"Very thorough inspection"

"The fellows did an excellent job of removing the old water heater and installing the new one. They took time to explain how I could turn the heater up or down. Very polite"

"No reason-Just like the service."

"He was on time, did his work and was gone. Answered questions."

"Ron knew what he was doing and fixed my furnace quickly and efficiently. Also took the time to explain what he did. He was also pleasant."

"Found the problem and fixed it right away!"

"Fast, friendly and knowledgeable technician."

"Timely, friendly, knowledgeable, cleaned up after themselves, and explained the new equipment"

"There was a bit of a glitch in the scheduling of the actual repair, after the initial service call to diagnose the issue. So From Sunday night until Tuesday afternoon, O was without heat."

"The technicians were very informative and helpful."

"Very polite, informative ."

"24/7 service and friendly"

"Service was great, timing was a bit late."

"Its difficult to get an appointment for your pre paid maintenance program. The booking is months out from when you call. Theres should be quicker options for loyal customers. And on this occasion the company attempted to talk us into rescheduling because it was a busy day. But offered us a spot an additional 3 weeks out!! Thats not quality and timely service. Once you get through making an appointment and getting someone to show up the work is good. The techs wear foot coverings and masks. And do a good job. Please make Scheduling less of a hassle."

"Martin always is very professional, courteous and knowledgeable."

"John was right on time, very courteous and efficient in his work. He did a nice and quick job."

"Technician was courteous and explained procedures he was doing"

"Drew was able to explain my problem to me so that I could understand everything."

"Ron does a thorough job and he has a professional demeanor."

"He takes the time needed to perform a thorough service check."

"Tech knew his stuff...completed the service and was very personable. Wore his mask as did the supervisor and trainee that was with him."

"Came on time Provided information"

"efficient, polite, quick, and tidy. Only problem is the thermostat hasn't been working right since he left. I have it on the winter program, but it never heats up to 70 in the morning unless i do it manually. Not sure what he changed, but I'm still trying to reset it and not having any luck."

"Arrived on time and gave me a heads up phone call. Very thorough check of all my furnace needs. About scheduling, I tried to schedule my Winter check up last July for an late October date. They said it was too early for that and check back later. When I called in September, December 1st was the earliest time they had. I told the lady I tried earlier to schedule in October and they wouldnt let me, and she said you can schedule anytime during the year and didnt understand why they said that. So, please check in to this matter so others dont get upset."

"Service Rep was excellent. Friendly and informative. Job well done !!!"

"Ryan was extremely professional and knew exactly what was needed in order to fix my problem. He did so expeditiously and efficiently. Great service!"

"Ron is so attentive to detail"

"On time and solved the problem the first time"

"The bill stated that my furnance was service...The only thing that was done was looked at the filter and said it needs to be change... The first time it was serviced the tech took the washable filter and replaced it with a cheap one...this time the tech did not even replace it..."

"Your personnel are always friendly and knowledgeable. They are also always on time."

"The technician was very pleasant and professional person and did a very professional furnace inspection, cleaning, and filter replacement."

"Always satisfied"

"Prompt, courteous, worked efficiently"

"Job well done."

"Serviceman was on time, friendly, and fast."

"Tech had a difficult task on an oil fired unit that required a lot of coordination with other tech"

"was very good and on time."

"Derrick was very courtesy and professional and new his job very well, I will speak highly of the company"

"work was completed and everything working well"

"Prompt efficient service"

"I was set up for time slot 2-4 but tech came at noon"

"Took care of our home, kept neat and clean all while servicing our furnace."

"Martin is very nice..explains as he goes."

"Everyone from sales to installation di a marvelous job. Wouldn't and couldn't ask for a better group to have worked with. Worked hard stayed busy got the job done and was very polite. thank You Wil recommend your company anytime. Ken Anders"

"teck did good and frindly"

"The technician was very personable and did his job with the utmost professionalism."

"I was very disappointed. The first question your sales rep with the technician asked me was the age of the furnace before the tech person replaced it and was telling me it would need replaced since it is 21 years old. House was built in 1999. The heat exchanger was replaced in 2008 by BW/Cook according to my wife. The sales rep said to me about 15 times it was old and needed replaced. The inducer quit working and he said the heat exchanger was bad but the technician had to send in photos in to be evaluated because he wasn't sure. Then I was told I should just get a new A/C too because it was old but running fine. Then they just wrote down payment plans for me which I didn't need including A/C. I asked your rep much and he gave me a range of $15,000 to $24,000. He never did give me a price of just a new furnace!!! I asked if I could have a copy of that to discuss with my wife and he said no that he will email it to me and he never did. We got a 2nd opinion and the heat exchanger was fine. And if we just replaced the furnace it was $4500 and if we replace furnace and A/C it was $8500. I feel like I got scammed for the $177 I paid which I was told it was just going to be $99 not an additional $78 just to try to sell me a new furnace & A/C and a grossly inflated price. My wife has always done business with you and feels very used. I have been a realtor for 17 years so I know what a reasonable price of a furnace & A/C are. Plus, I see a lot of furnaces work 30-40 years so I got a bad feeling when I was told I probably needed a new furnace before it was looked at and calling it old being around 20 years old. If you sold my wife a good quality furnace from the beginning we should of got a 30 years out of it. Why would other company quote me a price a 3rd of your price??? Is it just because this house is in Granger that you wanted to take advantage of us? If possible I would greatly appreciate a refund as I took a day off of work for this horrible service."

"Because Ron was willing to explain everything to me he was very specific and so nice and friendly very professional and also concerned about us getting heat"

"Polite and efficient."

"The tech was very polite, had on his mask, put on his shoe coverings and came relatively soon within the time frame scheduled."

"Never had any problems with the this company and always there went I needed someone to come out to help"

"The job was done quickly. The service technician/plumber was Knowledgeable ,Neat and Polite. I couldn't have had a more pleasant experience."

"professional...informative"

"Drew was on time and very professional"

"I had a great experience with everyone that I talked with."

"Always the best service"

"Very respectful of our safety due to Covid19. Wore boots which my wife appreciated. Did his job quickly and was very polite. He needs a raise. The problem I had with scheduling was not due to the service rep,"

"The speed at which you got here and replaced the furnace, water heater and installed the AC was absolutely wonderful."

"Michael was very thorough"

"He was polite very thorough and did a good job of cleaning up appreciated his work"

"Rodney was on time and performed the service efficiently, was friendly and professional."

"You came out twice and still haven't fixed the problem you said you were waiting on parts and I still don't have any idea on the cost and still no heat and still waiting since the 12 I'm freezing in my own home you say that you can do boilers but I'm told that the plumbing department has to fix my boiler"

"Efficient and friendly"

"prompt expert service from tech"

"I've done business with BW for years the people who set the appointments and the technicians are always friendly and knowledgeable"

"did a great job"

"He knew what he was doing and I would like him all the time. The sales rep knew the workings of my furnace and I will contact him when it is time for a new furnace and a/c."

"John explained his service clearly and provided helpful suggestions."

"The technician was prompt, efficient, respectful, and just plainly a nice person to deal with."

"On time didnt give up till the problem was fixed with the furnace"

"Overall good service. Services and parts too expensive."

"just what I expected"

"He did a very thorough job."

"On time and very friendly"

"Rodney explained everything"

"Technician was prompt, efficient, courteous and friendly."

"He done a very thorough job not like some of them had"

"Thorough, polite, respectful, informative."

"Very thorough and helpful"

"On time, fast, efficient, friendly"

"Danny was concerned about OUR needs.. Great customer service. Highly recommend."

"They were very helpful and answered any question that I had!"

"he found the problem quickly, solved the problem, explained the problem to me and left. Took less than a hour, He was a expert."

"Concerning that someone else came along with the technician. Was he in training? No explanation was given. The technician wasn't as professional in his comments. Tried to make jokes."

"He is thorough in checking the furnace."

"On time --friendly and very efficient."

"I have requested Derrick for this yearly check up for a number of years - because he is professional, efficient, and knowledgeable."

"Good job, but need more help with the settings on the night time on and off temps and times."

"The technicians were very honest in answering my questions anddisplayed for my individual concerns and needs as a customer."

"Drew was very good"

"tec was prompt,polite and knew what he was doing"

"Competent, nice tech"

"the tech was friendly and helpful"

"When they had the opportunity to come at an earlier hour, I received a call to approve an early appointment. The technician and his trainee were very thorough."

"Your people are very courteous and competent."

"Very professional. Explained to me the condition and what to look forward to in the future."

"They Have Always Gave Me Outstanding Service!"

"The tech worked very hard to solve the problem, he had to go up and downstairs many times, I felt bad for him. But he did an excellant job ad=nd never hesitated to get the job done."

"He was quick & very efficient. And also very friendly."

"Chris did a excellent job and very friendly."

"let us know what was going on"

"Did not wear shoe coverings."

"Great customer service! Tim and his crew explained every to me! They were very professional."

"Joel did a good job of inspecting the furnace while keeping the area clean. He also explained that I did not need to change the filter myself as it is included in the annual maintenance, which I didn't know. Appreciated his knowledge of the equipment."

"The technician was prompt, efficient and knew exactly what was causing of my issue."

"The repair took (3) trips to resolve: 1. Friday morning to identify the issue (3 people arrived but 40 minutes after the end of the arrival window I was given. One was a sales consultant who seemed to try to convince my wife we needed a new system as ours was old and inadequate but did not leave any firm proposals. 2. The part needed was found but a technician did not arrive back to our house until after 8:00 pm to complete the repair. Unfortunately, the repair was thought to be complete and the technician left and the A/C still didn't work. 3. We were out of town Saturday so a technician came Sunday to fix and was one of the original technicians from Friday morning. He was able to resolve the issue caused by the incomplete repair Friday night. In all instances, multiple calls were required from me to get updates on when the technician would arrive which was very frustrating."

"Timely courteous estimate"

"he was careful and skilled"

"Articulate, professional, offered good advice...."

"Friendly efficient"

"Very informative gentlemen"

"Answered all my questions and was willing to install a new thermostat."

"Tanner was personable and professional. He answered my questions regarding the new water he installed simply and succinctly."

"Everything was done to my satisfaction."

"Fast response and service"

"Do not like sales consultant that accompanies technician. Find it unnecessary that hes examining the water heater,softener, etc. He was distracting the technician and me. previously technician vacuumed the furnace. Didnt this time."

"The technician was very knowledgeable and very personable. He quickly found the problem and explained it to me."

"The guys were thorough, friendly and professional. If Jason brings over some of his smoker meat, I'd give the guys an 11."

"The technician for the generator did not seem very sure of himself as to what was wrong. He ended up ordering parts and was supposed to come back in a week, and we have not heard anything."

"On time, very professional, knew what the problem was and fixed it promptly!"

"Joel was very professional, honest and sincere."

"Personable and highly skilled technician gives me confidence that I am well taken care of!"

"Your company installed the equipment abiut 25 years sgo and continues to service it. Ron is very familiar with it and keeps it running well."

"They were great"

"Technician wore protective mask against COVID-19; VERT MUCH APPRECIATED. He did highly proficient job, didn't waste time. I appreciate very much that he was on time for appointment. Technician explained everything. I had no questions."

"Two technicians arrived 15 minutes early which was fine with me .Both had on mask and booties. They serviced both furnaces , answered all my questions and were very polite."

"fixed wire on air conditioner"

"He was pleasant, went right to work!"

"The technician named Brody, that serviced my air and furnace, did a thorough job inspecting and making sure my equipment was in good working order. He also explained to me that in the future if I need to replace my central air conditioning who to contact to get some replacement options. Your sales consultant Michael Medford was also here and he handed me his business cards and said if I had any questions to contact him."

"took a little longer than usual"

"Had trouble with booking appt"

"They were thorough"

"Chris , our texhnician is very thorough, personable, and keeps us up to date . We can tell he enjoys his job"

"very pleasant upon arrival"

"We've always been satisfied with your business"

"Brody was polite and professional."

"Very intense in explaining every item on my account."

"Called late on a Saturday evening, Ron was there within 45 minutes. Courteous, professional and helpful."

"Efficient and knowledgable"

"Found problem of motor capacitor was bad very quickly. I was quoted repairs of $273.00. I bought a capacitor at Ferguson Supply for $5.77 and did it myself. You won't be hearing from us again!"

"The service was prompt, and the technician was professional."

"Worked efficiently. Kept on target. Addressed our concerns."

"Very friendly, professional and thorough."

"Mask wearing, knowledgeable and friendly technician"

"Very thorough and friendly service technicians"

"Prompt, efficient, thorough and courteous."

"Helpful, polite, knowledgeable, and on time."

"Feel like tried to severely overcharge me. Would not break down charges. Said itemized bill not available."

"He was very polite, on time, and did an excellent job! Very satisfied with his work."

"I am not obliged to do so"

"There was a little confusion on the morning of the appointment, but it was resolved."

"We were without air conditioning during a very warm time of the year in the middle of a pandemic. The tech and sales person provided a financial saving solution that worked with our budget and saved the day!"

"very nice respectful and took time to do things right and was very upfront about things ."

"Danny was thorough and outstanding. He took great care and did an outstanding job. He was personable and very careful in our home and listened and explained things well."

"Nathan did a good job told you what he was going to do.And he was friending"

"Nathan is very knowledgeable and personable."

"Technician was very pleasant and professional."

"Everything went smoothly. Andrew was great and did a good job and answered our questions and gave us good information."

"On time, professional, courteous, thorough."

"Very informative."

"Brody was friendly and knowledgeable"