BW/Cook Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 9,113 Reviews
j holt H.
niles, michigan
mike W.
berrien springs, michigan
"On Time and Efficient"
leroy M.
elkhart, indiana
greg S.
goshen, indiana
harold M.
dowagiac, michigan
mr horvath H.
elkhart, indiana
"Ron showed up right on time, performed his service and communicated that we should get our air ducts cleaned."
patricia W.
benton harbor, michigan
"Timeliness, knowledge"
thomas K.
granger, indiana
"Mike did a great job"
dayne R.
niles, michigan
"On time --- Friendly --- knowledgeable"
kyler C.
elkhart, indiana
harold F.
niles, michigan
"All of the Technicians that work on our issue kept at it until they figured it out. They were amazing."
louis B.
granger, indiana
karen G.
south bend, indiana
allan R.
niles, michigan
"Was very knowledgeable,respectful and cleaned up when done. Will ask for him next time."
dan H.
granger, indiana
"Tech went beyond what system check required. He was very friendly and made me comfortable talking with him about my system as well the possiblity of a future replacement."
frank K.
goshen, indiana
suzanne R.
south bend, indiana
"All of the technicians have been Great! Everyone has been so helpful and alway complete the job."
sarah C.
benton harbor, michigan
"Tech friendly but arrived 3 hrs later than originally scheduled"
dan Y.
elkhart, indiana
"Horrible! If I could give a rating less than 1, I would! The technician made it obvious that he did not want to come check out my water heater. He said on the phone it would be a couple days before he could get parts for my water heater without even diagnosing what was wrong with it. Not a good look in my opinion. Very Sad, as I called B/W Cook because I thought they were legitimate. Apparently, I was mistaken! Very disappointed!"
jerry G.
st joseph, michigan
dave G.
elkhart, indiana
tyler G.
elkhart, indiana
cris A.
mishawaka, indiana
joyce P.
south bend, indiana
terry C.
south bend, indiana
iris G.
south bend, indiana
"# 9 leaves room for improvement - both technicians did no wear protective gear on their shoes and brought in dirt from walking on the lawn."
pamela H.
south bend, indiana
"Very professional"
debra K.
granger, indiana
"The guys were very responsible, informative, and cared for my house."
elaine R.
south bend, indiana
"The technician was efficient and thorough in his inspection"
mr gaj G.
bristol, indiana
tom K.
cassopolis, michigan
"Courtesy"
bob J.
south bend, indiana
"The guys kept me informed and even fixed a PVC pipe for me."
don G.
granger, indiana
"Thorough checkup of equipment"
jim A.
edwardsburg, michigan
"Stress free service visit."
george A.
south bend, indiana
"The technician was very efficient and explained the problem."
joe M.
buchanan, michigan
"Great service boy a knowledgeable technician"
gary D.
walkerton, indiana
"Very courteous and very friendly"
donald H.
south bend, indiana
kim S.
elkhart, indiana
tom G.
st. joseph, michigan
"100"
tom G.
st. joseph, michigan
"I've had Chris out a few times now. Every time he comes out, he is very professional and thorough. He is very easy to talk to and he is great at simplifying things to make it easy for non-HVAC individuals to understand."
dave D.
granger, indiana
"Good technician, pleasant and communicable."
greg H.
cassopolis, michigan
"Went ubove and beyond what I thought would be done."
donna A.
niles, michigan
william R.
three oaks, michigan
"On-time (actually early after a phone call to confirm that it would be ok to be early), courteous, efficient, pleasant."
donald A.
goshen, indiana
"It was a good service call"
kristen E.
granger, indiana
"Technician did a great job servicing my furnace & A/C Unit and answering any questions I had about the units."
greg D.
niles, michigan
"Pleasant attitude, great service, addressed all my issues."
donald C.
granger, indiana
"A very smooth and professional visit. Ethan explained everything they did in a clear and helpful way. This was a flawless service call."
carol T.
niles, michigan
"Michael came in and remembered me from the past service, could not ask for a more nicer or complete information person to talk to about my air conditioner or furnace."
mark R.
st. joseph, michigan
"Chris is always a great service rep"
jenny M.
south bend, indiana
tom S.
granger, indiana
"Very knowledgeable and friendly"
louis E.
south bend, indiana
"Michael was very professional and did a fantastic job. I was very impressed with the way he checked our furnace."
carl M.
north liberty, indiana
"Timely, professional and friendly."
edward R.
mishawaka, indiana
thomas T.
south bend, indiana
"makes the visit like family stopping by"
dan G.
nappanee, indiana
"Fast, efficient, effective??"
linda R.
goshen, indiana
"They seemed very efficient and thorough."
steve H.
south bend, indiana
"Ron been coming here since 1994 and we have had excellent service. Ron always does an excellent job with everything, plus he know all the operations inside and out."
julie D.
south bend, indiana
nancy W.
mishawaka, indiana
"Friendly positive technician. Very knowledgeable with great communication skills"
frank V.
coloma, michigan
"Actually, there 2 techs, I don't have the other one's name but were excellent."
larry R.
south bend, indiana
"The technicians were considerate, on time and efficient."
john D.
south bend, indiana
"Sam knows what he's doing and reprogramed the thermostat so it now shows the correct temp. The rest of the work he did was very good also."
mike M.
cassopolis, michigan
"Drew went out of his way to repair ductwork in our crawl space during his "regular maintenance" visit. Thank you, DREW!!!"
kathy F.
edwardsburg, michigan
"Dan was kind and courteous. My hose was frozen, so he used his own. The A/C is working fine, although it will be quite some time until I have to use it."
joseph N.
mishawaka, indiana
"Came quickly, did the job and was gone."
robert D.
cassopolis, michigan
"The technician identified the issue and fixed it quickly"
mr lindzy/rental L.
elkhart, indiana
mr tole T.
watervliet, michigan
"Looks like he did not clean the leaves out of the bottom of the AC unit. He sprayed the coils. Normally all debre is cleaned out."
debra K.
granger, indiana
"Your technicians are always efficient, friendly, and respectful."
denice L.
elkhart, indiana
ms keyser K.
elkhart, indiana
george W.
coloma, michigan
"Brody was very professional, courteous, and offered suggestions as to keeping my drains unclogged."
corey H.
granger, indiana
"Tech was helpful"
margaret M.
elkhart, indiana
"Efficient pleasant and informative"
patrick D.
benton harbor, michigan
"Did his work and gave a professional thorough report."
elisebeth C.
south bend, indiana
"Fast service. I called early in the morning and someone came later that morning."
barbara S.
buchanan, michigan
"The men were on time, pleasant and answered my questions."
cynthia L.
bristol, indiana
robert M.
south bend, indiana
"Informative, pleasant, and prompt"
beverly P.
bristol, indiana
"Right on time and very efficient"
brian B.
granger, indiana
"Did their job quickly and left."
jill V.
south bend, indiana
lou W.
south bend, indiana
"Efficient, effective service; pointed out future problems that are likely to arise, but without high pressure sales."
david C.
mishawaka, indiana
"typical b/w great work"
kyle T.
coloma, michigan
"Friendly, professional, and explained everything well."
dawn H.
benton harbor, michigan
"They did what was required, for this check up."
ed C.
south bend, indiana
robert J.
benton harbor, michigan
"Technician was on time, polite, wore a mask, and was done and out quickly. He is also following up with a noise issue with out new tankless water heater."
anita R.
saint joseph, michigan
"Rick and Jeff arrived promptly, were prepared to do the job, had all the equipment and materials to complete the installation, and were very pleasant to have in the condo."
mark S.
south bend, indiana
paula D.
south bend, indiana
william G.
south bend, indiana
jim C.
elkhart, indiana
"Scott answered all my questions and supplied useful informaiton."
steve W.
south bend, indiana
karen M.
south bend, indiana
"Very professional"
john M.
bristol, indiana
"efficiency"
dick K.
goshen, indiana
"Ron is very professional, courteous and does a thorough job"
sherry R.
mishawaka, indiana
dave G.
elkhart, indiana
"Joe explained the various options I had with regard to furnaces and their comparable costs. He was clear and consice in his explanation."
tom B.
mishawaka, indiana
sean S.
south bend, indiana
"Professional, friendly service"
erik O.
dowagiac, michigan
william N.
south bend, indiana
"They were on time but told me very little when they were done - just gave me the check sheet and left."
john M.
south bend, indiana
"When the technician finally got here, he did a great job and was wonderful to work with. However, someone was supposed to come the day before, but the "heads up" call wasn't to the right phone number so there was nobody here to meet the technician. Therefore, it had to be rescheduled to the next day when everyone was way over scheduled and the tech couldn't come until nearly 7pm."
joel Z.
st. joseph, michigan
ralph B.
south bend, indiana
"Tanner went over the equipment with me before he left my home and explained my service agreement he is an an excellent technician and salesman."
katie K.
south bend, indiana
"Took time and explained everything so clearly. Also very kind and good to talk to"
joe W.
osceola, indiana
michael W.
elkhart, indiana
"Paul and the gentleman with him were very kind and took time to explain to me what they're doing and why and when I need to call them next"
patricia W.
niles, michigan
lawrence S.
niles, michigan
"KNEW WHAT NEEDED TO BE DONE AND DID IT"
aaron V.
elkhart, indiana
"Got things done on time and did it well."
scott S.
elkhart, indiana
"Never showed up!"
mary Y.
south bend, indiana
"He was quick, cleaned everything up and answered all my questions."
ron B.
mishawaka, indiana
jan A.
osceola, indiana
"Worked hard to put new furnace in. Explained everything to us. Nice guys."
jody B.
south bend, indiana
"Very knowledgeable and couterous"
barbara F.
south bend, indiana
"I THOUGHT RODNEY DID A GREAT JOB - HE EXPLAINED WHAT HE WAS DOING AND ANSWERED MY QUESTIONS"
bill F.
buchanan, michigan
"Both men were cordial, polite got right to the work"
joan G.
elkhart, indiana
dave H.
south bend, indiana
"Very thorough!"
charles B.
elkhart, indiana
"Great customer service."
kelsy Z.
bremen, indiana
"Technician did a great job with his visit. He was very polite. Did what he needed to with no messes. And he was informative as to the results of his service."
mr leszczynski L.
south bend, indiana
"He did a great job. He was focused."
pam K.
union, michigan
"Joe was a pleasure to work with. He answered all our questions and was very helpful."
linda W.
bristol, indiana
"Ron & Dan were efficient with the work and the equipment seems to be working great."
ralph B.
south bend, indiana
"Tanner noticed the equipment in my furnace room and talked to me about the age of units and of the service B W/Cook offered"
danny K.
elkhart, indiana
"They did a great job"
statewide W.
elkhart, indiana
"Didn't know work was being done until Tech got here"
elizabeth H.
south bend, indiana
"Scott was very nice, he was here when he said he would be. I had an issue with one of the pipes to the outside on furnace and he fixed that for me."
norm G.
niles, michigan
"Good people, good service"
william M.
niles, michigan
"The technician left me with emergency heat and said thats all he can do and charged me $66. After realizing that would send my energy bill thru the roof I called another technician. In 5 minutes he talked me thru how to fix it free of charge. I have normal heat now and Im pretty much done with BW cook since they charge me even tho I pay them a monthly service fee and they still charge me more for basically nothing. Also if the tech didnt know how to do a 5 minute fix, what kind of service do I get by paying a monthly charge. I personally think BW cook is fleecing there customers for anything they can get. By the way, I have been a loyal customer of BW cook for about 5 years. This is how you treat me?"
elizabeth W.
elkhart, indiana
"He was very nice."
elizabeth T.
oseola, indiana
"Very friendly and fast repair!"
larry Y.
lakeville, indiana
"Repair stopped the fuel leak"
david Z.
buchanan, michigan
harold F.
niles, michigan
"Very thorough and explained what we should watch for."
ronald H.
south bend, indiana
"would liked a copy of quote"
fred B.
elkhart, indiana
"Carbon monoxide detector activated. Technicians came within hour of our call and took care of or issue; however next day smelled gas. Again came quickly and did resolve the issue that occurred from previous visit."
louis S.
south bend, indiana
"He checked everything real well! He wore his special cover on his shoes! He was very nice to us and answered a question we had about our next contract by informing us to call the office and they could answer that for us.!"
douglas B.
niles, michigan
joyce C.
elkhart, indiana
marie A.
st joseph, michigan
"They were both wonderful"
mark O.
watervliet, michigan
"Great service as usual"
margaret M.
mishawaka, indiana
robert M.
elkhart, indiana
mary P.
south bend, indiana
rick S.
elkhart, indiana
douglas sr S.
elkhart, indiana
mark G.
union, michigan
"Great courteous timely service."
paul D.
south bend, indiana
"Scott fixed the problem with a short visit."
patricia W.
st. joseph, michigan
"Professional, on time."
anita W.
south bend, indiana
"Service was wonderful but the only suggestion would be to have the installers put a tarp or runner on the stairway. They started with shoe covers on but made many trips outside without wearing them. We have off white wool carpet and I had some cleanup to do after job was completed."
donna B.
cassopolis, michigan
charles W.
elkhart, indiana
carla D.
elkhart, indiana
"The technician that came to my house was friendly and helpful. The only reason I didn't give a 10 was because the gas leak was caused by the BW/Cook technician that installed my new gas heater. This technician was NOT that person."
patrick C.
south bend, indiana
"Michael was very professional and performed he repair unobtrusively and well."
shirley M.
south bend, indiana
"Tech was very friendly and helpful. Explained everything. Did not try to sell me anything."
george H.
elkhart, indiana
mr vogel V.
edwardsburg, michigan
"Dan, was on time , was Virus Protected, was very professional, answered all questions, and service was done throughly and Quick."
mary B.
elkhart, indiana
"The service was very professional and thorough and the technicians were very courteous and informative. I was very pleased that they noticed an issue I have with my aging water heater and they scheduled me a quote on a new one. I always feel very safe and cared for when I let your technicians in my home and that means a lot."
greg P.
st joseph, michigan
sheryl H.
elkhart, indiana
mark T.
stevensville, michigan
"Our humidifier was draining onto our basement floor, once again. Still not operating correctly after another visit but your technician"
jerry L.
granger, indiana
cheryl A.
south bend, indiana
"I think he did what he was supposed to do. I did not like his aggressive approach some how he made me feel stupid. That is why I have waited four days to reply. He cannot return."
john S.
bremen, indiana
kathryn T.
south bend, indiana
kathleen R.
cassopolis, michigan
mr hall H.
elkhart, indiana
"Very prompt. Problem fixed."
daryl W.
elkhart, indiana
larry K.
elkhart, indiana
charles M.
goshen, indiana
"Professional & Friendly"
linda K.
south bend, indiana
"You have been providing us service for years. Technicians are always thorough and do an outstanding job."
courtney S.
goshen, indiana
"Great customer service, friendly and professional"
john L.
goshen, indiana
"Nice guy"
robert H.
goshen, indiana
mr berghaus B.
st.joseph, michigan
"simple, good communication ,etc."
marge (rent) (.
coloma, michigan
"He was on time , polite and discussed his findings."
christina S.
mishawaka, indiana
randy H.
elkhart, indiana
judy B.
south bend, indiana
"The person on the phone gave me advice that was wrong, and therefore the technicians could not properly diagnose the problem."
kenneth M.
south bend, indiana
"The BW/Cook employee called and provided an estimated time of arrival. He arrived on time."
linda W.
mishawaka, indiana
lois W.
benton harbor, michigan
"They came did the work and made sure everything was working."
rusty T.
granger, indiana
"Excellent service. Technician was very professional."
bill B.
plymouth, indiana
marilyn R.
st joseph, michigan
"Efficient, cleanliness, knowledgeable"
debra Y.
elkhart, indiana
"They ...the Technician, and the sales person were very polite and professional."
christine S.
south bend, indiana
"The technician was on time, friendly and careful with any "mess". Wouldn't have known he was here if I didn't see if for myself!"
glenda P.
berrien springs, michigan
steve damme D.
mishawaka, indiana
"Great service"
linda L.
dowagiac, michigan
rachele P.
elkhart, indiana
"Martin is a very friendly guy. I feel safe and comfortable with his knowledge."
daniel S.
mishawaka, indiana
"Great service"
allyson A.
north liberty, indiana
"very professional, polite and respectful of home"
don K.
mishawaka, indiana
"nice guy"
keith C.
goshen, indiana
"The techs were very good and they did a very good job to get my furnance and ac in and running."
michael B.
south bend, indiana
charles F.
goshen, indiana
"Derick has been to our home before. He is a great guy and seems to care about getting things fixed right."
rocendo Q.
nappanee, indiana
zach R.
mishawaka, indiana
"Scott was on time, and very friendly. I truly appreciate that he put boot covers on his feet before entering my home. He took the time to throughly look over my furnace and offered to replace my humidifier filter. I truly feel that Scott is a tremendous asset to your company."
nancy W.
edwardsburg, michigan
"Done in short period time"
kay H.
mishawaka, indiana
"Prompt service"
nick G.
st joseph, michigan
joanne S.
elkhart, indiana
"The men done good work, was polite. Had the mask and shoe coverings on."
roger R.
mishawaka, indiana
"BW Cook Techs ALWAYS take great care of us and our system"
connie S.
mishawaka, indiana
"Reminder calls the day before and when the technician was on the way were received as promised, done professionally and cordially. Michael T. was on time, and was appropriately respectful and professional, explaining what he found and what he did to maintain my furnace and get my humidifier working again. Both needed more attention than I expected, but Michael took the necessary time to do the job right."
gale D.
bristol, indiana
"All the gentlemen that came were so very kind and, professional !! Thank You !!"
mr porter P.
goshen, indiana
"Scott & Zack were very friendly, knowledgable & efficient. Fixed my problem."
joseph N.
mishawaka, indiana
"Very professional, came in did their job and was out of her e."
tim M.
south bend, indiana
"Tanner's customer service was outstanding and BW heating is a very professional company. Tanner's knowledge and assistance on the emergency call and installing a Tankless water heater and a new water softner was outstanding."
terrance H.
elkhart, indiana
"Very friendly and helpful"
jennifer L.
goshen, indiana
"Three technicians were right on time and were happy to park in front due to the alley being impassable due to the snowstorm. They walked around the house to use our back door."
mr janiak J.
south bend, indiana
"9 is good nobody is a 10"
dennis M.
nappanee, indiana
debra J.
elkhart, indiana
"Answered questions, gave me a list of things to watch out for... friendly! And didnt mind the pup!????"
mark K.
mishawaka, indiana
"Rodney came right away."
brett M.
north liberty , indiana
"Very nice , found a issue and replaced part"
eric E.
mishawaka, indiana
sam A.
mishawaka, indiana
"Techs were very helpful and informative"
duncan S.
south bend, indiana
dave F.
granger, indiana
patrick A.
south bend, indiana
richard C.
granger, indiana
richard D.
granger, indiana
"Very kind, prompt, extra attention our dog, included suggestions to help"
jim W.
mishawaka, indiana
"on time, fast and efficient"
don K.
mishawaka, indiana
"pleasant personalities of both men and helpful"
robert T.
elkhart, indiana
heather N.
granger, indiana
"The technician and sales guy came out in record time! The house was already getting cold and we were worried, but they came out and had us fixed up really quickly. Also, the salesman gave us our options for replacing our furnace and air conditioner, which will need to be done soonish."
pam J.
niles, michigan
"Thorough and polite. Always does a wonderful job."
mark W.
south bend, indiana
janice M.
south bend, indiana
randy A.
elkhart, indiana
"Was quick accurate and explained the condition of my furnace. Replaced the parts needed after my approval."
renee L.
niles, michigan
brian M.
south bend, indiana
"he showed up on time, did his job, was very professional yet friendly"
bill B.
granger, indiana
jerry S.
south bend, indiana
deborah S.
elkhart, indiana
jerry S.
niles, michigan
"Fast service and kindness by tech"
james G.
mishawaka, indiana
"BW was quick to respond, answered our questions"
constance B.
elkhart, indiana
"Always polite, safely done"
larry B.
niles, michigan
"Professional and efficient."
chris D.
berrien springs, michigan
"The price I thought was very high for what was being done and how long it took them. I also would have liked an itemized bill instead of a lump sum."
mrs stauffer S.
elkhart, indiana
"Ron is always friendly, reliable, dependable, and very knowledgeable about our furnace and A/C. He is indeed an asset to BW/Cook Service Experts!"
thomas S.
elkhart, indiana
"informetive.good job.pleasent."
humberto C.
elkhart, indiana
stephen A.
granger, indiana
"The Technician, Michael, arrived not too long after I called in the problem. Before leaving his house, Michael called me to investigate the nature of the problem and to determine if a visit to our house was warranted. After discussing the matter, Michael arrived a short time later."
preston C.
south bend, indiana
"The technician performed the annually service and explained what he was doing."
john S.
bremen, indiana
ron C.
south bend, indiana
mr rose R.
edwardsburg, michigan
"We were very happy with this service man. HE was very helpful and solved our problem quicly"
lisa S.
south bend, indiana
lester W.
dowagiac, michigan
"Received an estimate on a new furnace and ac."
robert S.
berrien springs, michigan
"Very polite and considerate"
donna C.
cassopolis, michigan
"Techs always are pleasant and give me knowledgeable and friendly answers to my questions"
nancy D.
elkhart, indiana
"Service polite and complete"
john W.
niles, michigan
"No problems"
charlotte W.
st. joseph, michigan
"Efficient and effective"
john J.
niles, michigan
"Tech. Drew did an excellent job explaining thing i could to improve the my system to make it more efficiient"
kanneth S.
elkhart, indiana
"N0 work done so far"
deloris D.
mishawaka, indiana
"Good service, knowledgeable technician."
shannon W.
osceola, indiana
"No concrete answers simply guesses at what the issue is."
michael W.
new buffalo, michigan
"Friendly and efficient service"
joseph A.
niles, michigan
"Outstanding service by technician"
robert E.
granger, indiana
phil P.
mishawaka, indiana
"The after hours scheduling service is a total failure."
darcy L.
elkhart, indiana
jim F.
bristol, indiana
marybeth K.
osceola, indiana
"They were professional and did the job in short time."
peg R.
granger, indiana
"Since we have been using BW Cook, we have had a tech run our heat pump in the winter that blew out a motor that we had to replace on our dime. We have had a tech install the wrong thermostat that wasnt communicating with our furnace. The latest? Our humidifier filter was installed UPSIDE DOWN, so we were not getting the moisture in the air . These errors do not instill a feeling of confidence. Please do better. Please do the right thing. Its frustrating to not be able to trust BW Cook for our furnace/heat pump needs."
jane A.
elkhart, indiana
"He answered my questions, was friendly, and was thorough."
ralph R.
stevensville, michigan
"Work was accomplished in a timely manner and possible problems were revealed."
louis S.
south bend, indiana
"They didn't know how to solve the problem! They couldn't clean the drain out. They didn't have the special tools to do that and so they left.!"
sean D.
south bend, indiana
"Tech was knowledgeable and professional"
richard H.
bremen, indiana
"The service call Mike , made at 10:30 pm and back at 9:00am very nice young man , Ellen & I , thank you"
donald B.
new carlisle, indiana
chet S.
granger, indiana
darlene J.
south bend, indiana
"Home service is excellent, but scheduling is less satisfactory. Re-scheduling requires a long wait for next appt."
jeff C.
osceola, indiana
mrs funkhouser F.
osceola, indiana
"I couldn't think of anything that hr should have done differently."
charles B.
elkhart, indiana
laura S.
st joe, michigan
"The technicians were able to get in and out quickly while making certain to check our furnace."
edward C.
south bend, indiana
"I was quoted one price and final numbers were higher."
rick N.
elkhart, indiana
"Timely"
steven B.
south bend, indiana
"Arrived before time and serviced our humidifier in addition to the furnace"
currant jefferson llc L.
mishawaka, indiana
michael W.
plymouth, indiana
"Always on time and very professional"
michele K.
edwardsburg, michigan
kimberly B.
niles, michigan
"Cause very expensive parts"
katherine S.
goshen, indiana
"he answer all question"
ms. skamer S.
st joseph, michigan
"My only concern was the change in type of thermostat. I got used to seeing that the furnace/air conditioner was running. With this new thermostat, I no longer see that information"
tracy B.
granger, indiana
mr mishler M.
bremen, indiana
patricia J.
granger, indiana
"Everything was done quickly and neatly"
ellen h.
south bend, indiana
"Very friendly and efficient serviceman. Replaced a part in good time and made us feel assured all was well."
sheila J.
south bend, indiana
"Technician and assistant was very courteous and thorough in finding and solving the problem. They were also very patient in answering questions."
patrick M.
st joseph, michigan
john T.
plymouth, indiana
terrell H.
granger, indiana
"Both technicians were very informative. They did a great job overall."
lois C.
south bend, indiana
"Rodney explained to me what he did Dyer servicing my furnace. His explanation was very clear, thus I had no questions for him."
gary/lisa W.
elkhart, indiana
john D.
south bend, indiana
craig B.
elkhart, indiana
nancy W.
mishawaka, indiana
"Nathan is an upbeat, positive technician. He kept us well informed and clearly explain the processes he followed."
mr schmidt S.
wakarusa, indiana
janine F.
mishawaka, indiana
"Very good service, and the service tech was very friendly and knowledgeable."
charles N.
mishawaka, indiana
"The technician arrived in a timely manner, was friendly, got down to business with the furnace, etc., and was informative."
janice G.
south bend, indiana
mr arnold A.
elkhart, indiana
"Very professional, informative and polite."
katie G.
osceola, indiana
"Same day service for service and was here the next day to install a new furnace"
john M.
white pigeon, michigan
helen K.
st. joseph, michigan
mr kutschbach K.
edwardsburg, michigan
charles M.
south bend, indiana
"Got here very fast. About 15 minutes"
jon R.
elkhart, indiana
"Derrick was great - took his time explaining problem. We had to purchase new equipment, so he even scheduled his return visit for us. Outstanding customer service!!!"
shirley K.
south bend, indiana
"Very polite and friendly..."
nancy C.
south bend, indiana
janet L.
south bend, indiana
"He always does a good job and knows what hes doing."
shar H.
niles, michigan
"Profession and wasted no time."
don K.
benton harbor, michigan
"on time,efficient, polite"
richard J.
south bend, indiana
"We needed to replace our furnace filter, but we also are trying to avoid contact with anyone. The representative I spoke with (I'm sorry I don't remember her name) let me know that a filter could be shipped to us. Sure enough, it arrived two days later. This is the kind of service we have found typical of BW/Cook!"
bruce C.
mishawaka, indiana
"explained things"
steve R.
south bend, indiana
"Arrived ahead of time and technician went to work servicing our furnace and humidifier. When finished he explained what he found very well."
joseph j. M.
granger, indiana
"Individual was very knowledgeable and worked with pride"
kim B.
elkhart, indiana
martha H.
elkhart, indiana
john/linda U.
mishawaka, indiana
"Michael T was very polite and communicative and helpful and considerate about making sure he wore his mask correctly etc..... He explained everything very well and understandably..... Very impressed with how he wore his mask correctly & paper slippers, etc to protect the floors. Thanks!"
mr horvath H.
elkhart, indiana
"Promptness and diagnosis of the issue"
mary M.
mishawaka, indiana
"the 2 service techs explained everything to me."
chris D.
south bend, indiana
"On time and thorough"
mr turco T.
elkhart, indiana
michael C.
granger, indiana
"Furnace stopped working on a Sunday evening. Technician arrived around 10 pm and found and fixed the problem. Price seemed a bit high but we had heat."
peggy F.
niles, michigan
"Michael T. was very respectful and gave advice on filters and cleaning. Masks were worn the entire time, by Michael and Alex and myself."
cheryl K.
st joe, michigan
becky B.
elkhart, indiana
"I felt like the tech. did not do a thorough job. He did not vacuum it out did not take much time doing the maintenance of my furnace. More interested in telling me how old my unit is and that I need to get a new one. I know how old it is. If I have the money, I would have already had a new one. Do not like a salesman coming to every appt. I feel like I am being pressured to buy."
winfred N.
south bend, indiana
"unit did not work after sevice completed took about 3 hrs to notice drop in temp total time before for second Tech to retrn after first call was about 15 hrs. returninr tech found loose wireing harnes on control board"
djamel C.
south bend, indiana
conner H.
south bend, indiana
dan G.
nappanee, indiana
"Martin talks to us about how all works and how to make sure things continue to do well until next check up"
terry K.
south bend, indiana
"Very helpful honest and thorough"
francis C.
granger, indiana
barbara F.
granger, indiana
"Very thorough, took extra steps to ensure everything working correctly"
sharon S.
south bend, indiana
justin M.
nappanee, indiana
"Effectively fixed our issue as efficiently as possible."
caroline C.
south bend, indiana
"Professional, respectful, knowledgeable"
mr. hopkins H.
st joseph, michigan
"knowledgeable, thorough and professional"
mr stajkowski S.
elkhart, indiana
margaret S.
elkhart, indiana
"The technician came when they said he would. He was very helpful in explaining things to us. He did the work that needed to be done."
elaine L.
mishawaka, indiana
"On time friendly knowledgeable"
judith H.
south bend, indiana
"Friendly, quick and efficient"
betty R.
st joseph, michigan
"Brody and Joe were very professional and safe. Both had masks and wore booties. They explained everything well. I also had received a email offer that morning that was less than the offer I expected to pay and they gave me the lower price. Win win all the way around."
bruce B.
south bend, indiana
"Service was on time and properly completed."
benjamin D.
elkhart, indiana
cary K.
elkhart, indiana
tony Z.
mishawaka, indiana
"On time---gave good info re: ADVANTAGE Plan for soft water"
roger R.
mishawaka, indiana
"always dependable great quality work"
heidi P.
mishawaka, indiana
"The only negative aspect was the bad news my furnace had to be replaced instead of being able to be fixed."
jackie F.
elkhart, indiana
"A job well done by all"
dennis G.
mishawaka, indiana
"Very friendly and professional and explained everything."
nathan S.
south bend, indiana
ian B.
benton harbor, michigan
"Never received the promised qoute, called and texted sales representative and he never got back to me."
ed C.
south bend, indiana
"They arrive on time and do a thorough check up and explain all they are doing."
carol T.
niles, michigan
john D.
south bend, indiana
"Martin did a great job. Cleaned the humidifier really well that looked like it had never been done before."
ms robinson R.
goshen, indiana
"Martin always does a good job."
judy T.
south bend, indiana
"The tech was very professional and very helpful"
ed C.
south bend, indiana
helen K.
st. joseph, michigan
"Tanner was excellent"
lorraine H.
mishawaka, indiana
"was very polite and helpful"
janco E.
mishawaka, indiana
"TECH WAS PROFESSTIONAL AND KIND"
bill S.
goshen, indiana
brian W.
mishawaka, indiana
"They were friendly, professional, thorough, and very helpful!"
donna A.
niles, michigan
chris M.
mishawaka, indiana
"He was very helpful and got the job done and we had heat"
karl P.
south bend, indiana
hillary N.
goshen, indiana
jayne M.
south bend, indiana
"Joel was very professional, and was thorough in his explanation of services performed."
ms gerhold G.
mishawaka, indiana
"Joel was able to come sooner than I expected and discovered the problem quickly. Unfortunately, the part had to be ordered, but he assured me I could still have the heat pump running without the black plastic ring. Since it was making lots of noise, I'm sure my neighbors will also appreciate how quickly the problem was solved. Just wanted to let you know, I answered questions 5 & 6 as NA because I called on Saturday morning and the person I talked to said they would get somebody out as soon as somebody was available. I also asked if it would be possible to be somebody that knew about electric heat pumps because my house is total electric, and it they could come before 1600 it would be good because the heat pump is outside and it gets dark around 1600. I think Joel got here before 1200, I really don't remember the time, but I know it was earlier than I expected. Also, appreciated that Joel called and said he was on the way."
tammy C.
niles, michigan
"He was knowledgeable."
vicki M.
buchanan, michigan
"Solved problem and finished quickly."
thomas K.
granger, indiana
"Michael was very nice to talk to and helped me with a few questions I had"
mrs wurzburger W.
south bend, indiana
"I was very pleased I got service late at night within an half hour. Sam was very professional & pleasant & wearing a mask."
fred K.
elkhart, indiana
"Always good abs."
craig T.
elkhart, indiana
"Knowledgeable and thorough"
jerry L.
granger, indiana
"Please call me and I will give you details."
todd W.
south bend, indiana
"Derek was great!"