BW/Cook Service Experts Reviews

"I was appreciative that the CSR was able to squeeze my plumbing problem into that same day. I really appreciate BW/Cook going the extra mile"

"He was very informative about all h e did."

"Very thorough."

"At first I was very satisfied. Joe was a really nice guy. Then we had another quote and I was Yemen back by how much information was misguided. Trying to have us pay more by having us purchase the most expensive which our house truly didnt need. And then avoiding the duct issue upstairs saying we can see whats need after the installation. I was told up front by two other people that we need additional ducts or a separate system."

"Tech is customer oriented, took his time and did a thurough job, explained everything when he was done."

"Very pleasant, helpful."

"Perfect"

"He was very knowledgeable of his job"

"It required 3 service appointments to solve the issue with my condensate drain. Last service tech was pleasant and got it right. Salesmen was a little aggressive."

"On time, efficient, explained service, followed Covid rules"

"We always have a good experience with BW Cook sales staff and technicians"

"Tech was very thorough. Arrived in a timely manner. Wore a mask and shoe covers when he entered our home."

"Prompt. Eficent"

"Please remind all technicians to wear shoe coverings all the time."

"John provided excellent service and great system feedback"

"The technicians were polite, knew their stuff and fixed the problem"

"Was just a check-up and changed a part. He did good."

"Rodney discussed the overall service and the replacement items required. A true caring professional!!"

"Paul took the time to really explain what he was doing during the maintenance."

"I was pleased with the overall service and happy that they remembered the filters this time. Its still disappointing that sales has become part of a routine service appointment."

"very polite and knowledgable"

"Courteous and professional service."

"Fast and accurate service."

"Chris made the process easy and professional"

"This was a simple a/c service and inspection. I was expecting a quick visit to check the boxes to keep our warranty in good standing. But, Dan was thoughtful and careful and took his time to check everything out."

"Promp, courteous service."

"Because they did their work well and left nothing behind."

"Technician kindly waited 10-15 minutes for me to arrive. Thorough, answered all of my questions."

"Seemed friendly and very knowledgeable."

"Seems I always have to buy a filter. Appreciated John wearing a mask throughout visit."

"Ron told me every thing he did and answered all my questions"

"Had me fixed up in short time."

"Im always satisfied with the service provided. The tech always informs me thoroughly"

"Technician was on time and answered my questions."

"Austin was very professional and knowledge on adding a new furnace/air-conditioner"

"They were helpful."

"Very friendly and professional"

"They did a good job, cleaned up after themselves. The only drawback (not their fault, I suppose) was that the email confirmation of the appointment sent to me indicated an arrival time of 8:15. They arrived about 9:00. I called BW/Cook to inquire and was told that "I don't know why it says that..." if the time frame of the appointment is 8-10 (as I had been told earlier, before receiving the email), then why does the email not indicate that? It can't be that difficult of a change in the emailing program..."

"Because the tech guy forgot to put the power Back to the outside fan and had to call then to come back out I did not get a call until 10 at night when I call then at 7 pm"

"very nice and polite young man"

"You were called for a kitchen sink leak. 275.00 later it's still leaking. Now you say get a new sink 600.00-800.00. My son who is not a plumber is going to fix it. You left my mom who is almost 88 with the same problem you were called for and you refuse to do anything but make excuses. She has been a loyal customer for many years. Very disappointed."

"VERY, VERY SATISFIED WITH WORK PERFORMED BY TECHNICIAN; HOWEVER, DUE TO COVID I THINK ALL YOUR TECHNICIANS SHOULD BE ADVISED TO WEAR A FACE MASK. THIS IS NOT ONLY FOR THE BENEFIT OF THE CUSTOMER, BUT TO THE TECHNICIAN HIMSELF."

"Called first . Friendly. Knew A lot about what he was doing"

"The Cook Servive Man did an excellent job."

"Very professional"

"brady as with anybody I have come in contact with at BW/Cook are professional and give you straight answers."

"My AC was working fine, and after the techs left the house, all cooling capacity was lost. And this was after they assured me everything was fine!"

"He came. He did what he came to do."

"Terry was very informative, thorough & professional."

"Good job and answered all questions that I had."

"Explained everything"

"He was polite a d did his job well"

"very efficient. done in timely manner"

"Very efficient & helpful"

"Great service, professional,very detailed and complete.The technician's name is Ron. I am requesting him every time please. 29 years of experience!!!"

"Everything was great."

"Timely, professional service"

"Professional and knowledgeable"

"Knowledgeable and friendly."

"On time, polite land let me know what he was doing at every step.-"

"On time--professional"

"What I asked for was not provided! I asked what heating and cooling unit do I need to properly heat and cool; with possibility of financing; after I said possible financing it went straight to the advantage plan with no real details with what was covered in that other than a link to your web page and the official quote was e-mail message one line item 196.00 a month no explanation of how long; then I asked for a detailed quote latter as to what needed and the response was depends on what you want; so I gave up because between me and the sales gentleman we could just not communicate well enough for him to give me what i was wanting."

"Thorough, friendly, knowledgeable"

"Workers stayed until problem solved."

"H was prompt and efficient."

"On time, very polite & knowledgable, did a good job."

"Very professional and knowledgeable"

"He came on short notice and promptly fixed the problem"

"The technician was friendly, knowledgeable, and neat."

"wonderfull helpfull"

"The technician did not arrive during the prearranged window which created a problem for me"

"I appreciate the reminders and the call prior to Gary's arrival. Within the 2-hour appointment target the update was incredibly accurate. Gary was professional, respectful and cordial while completing the A/C maintenance very quickly and I believe thoroughly."

"Professionalism!! Our tech, Nathan, was great!"

"Friendly technician, prompt, informative"

"Good clarity in describing the issue and how to resolve. Thank you for wearing masks!"

"always happy with service from this company"

"Rodney did a good job and made me feel confident with the new humidistat."

"Did job well."

"Easy service nice staff"

"you called me when you had an earlier appt.. July 16 instead of Aug.3."

"Delivery man was upbeat, friendly and willing to take the salt bags where I wanted them. He remembered us and it is specifically because we feel that we trust him that we do business with BW"

"Andrew always explains everything he finds in detail. He answers any questions I have as well."

"The service person was very through."

"Nate did a great job"

"Good quality work."

"False information given about parts availability"

"Checked everything over and washed air conditioner clean. Explained what he was doing."

"Chris is very professional and courteous when he visits. I enjoy asking him questions because he is always so helpful in his responses. I hope I can continue to have him forour tech."

"he did a great job of cleaning the air conditioner outside. I mean, he was outside for so long I thought he was fixing something but he was cleaning it. that was awesome"

"on time, curesous, claen nice"

"Didnt put in a new furnace filter like they always do"

"The young man that came out hadactually installed the unit. And he was not just very knowledgeable and professional, he was very respectful."

"Nathan was very professional and courteous and explained everything to us"

"I had ac issue on first hot day of the summer and called for an emergency service call. They didnt show up till the next day and when they did they brought a salesman with the technician. They tried to sell me a unit without even looking at the problem first."

"John does a great job"

"Technician was knowledgeable and had a friendly manner."

"Chris explained the maintenance process and why."

"The installers failed to reconnect power to the outlet I had my freezer plugged in. After having the windows open for a couple of day, we closed up the house and started smelling natural gas. The system has been in for less than 5 days and has been nothing but an expensive headache."

"Their fast respond ,very generous !"

"Danny was very professional and informative...listened to all my questions and seemed to understand my situation."

"A true diagnosis of my system was never done. They went straight from looking at my A/C to telling me it was shot. Then proceeded to try and sell me the dream of a $30,600 furnace and A/C based solely on a monthly payment and avoided telling me the true cost of the system until I asked many times."

"Ron is excellent"

"Great service - Gary explained all repairs to me! Gary and Dan both made recommendations for upcoming service / repairs . replacement"

"Very displeased with Derrick! He was supposed to come do some plumbing and refused to do anything. He misidentified "Asbestos" on our premises and refused to do anything else. He was very rude to us and told us to get rid of the asbestos and he will do something, We got the house checked out and there was NO SIGN of asbestos, just textured paint on the walls. He cost your company over $800 worth of work! I have had many different BW cook representatives come to the house recently and do work and install water heaters, AC units, and water softener system with no problem. He wouldn't even stop a simple leak for me before he left! NEVER SEND DERRICK AGAIN TO MY PROPERTY! A WASTE OF TIME!!"

"The installers did a very good job. My only complaint would be the amount of suspended line set from the house to the condenser being several feet and not supported from the ground. I believe thats an easy spot for a kink."

"IAM extremely happy with the service"

"friendly, professional service"

"Our technician was very qualified, efficient and courteous"

"The guys were kind, capable, and prompt. The area was cleaner when they left than when they arrived."

"Had to call and request my customer report, as neither of the 2 techs that were here left any information."

"Brody was polite and friendly"

"The technician was polite and professional and checked everything thoroughly."

"On time, did thorough job, pleased"

"Did a fast and awesome ?? install. And answered all my questions."

"It was getting late in the day and the repairman came out, got it fixed quickly."

"Ryan was very professional in explaining everything and installing the water heater and softener. He did a very masterful job."

"Technician was friendly, patients, explained things well, and respectful of our wishes to wear a mask etc."

"It was a last minute appointment and you guys managed to fit us in and take care of the issue right away."

"He worked hard to fix the problem and was very helpful."

"Got service immediately for my heat pump. Technicians knowledgeable and personable on the last call of the day."

"Tanner was very professional, courteous, and did the job in a timely matter with minimal disturbance to my day. Would certainly recommend him to anyone."

"Nathan was very friendly. He moved his vehicle when asked. Explained results to me."

"Well... My unit was serviced on Monday...then on Friday it stopped working... No AC over the holiday weekend... Not saying it's BW fault but time will tell"

"Very thorough"

"Service man was on time and did his job."

"They arrived promptly and were able to assess what corrections were needed to be done on the air conditioner. Had it fixed quickly and efficiently."

"Impressed with new technician. Not impressed with upper management shadowing him."

"ON TIME & FIXED THE PROBLEM"

"Went out of his way to help"

"Work was done efficiently"

"Gary was very kind, thorough, and did a good job cleaning my air conditioning unit."

"Nathan was polite and efficient"

"As usual, Ron did an excellent job. Very professional, knowledgeable, helpful, answered any questions I had. That's why I always ask for Ron to come out to do any service on my equipment."

"Fast and Knowledgeable service Andrew was great!"

"Very impressed with everyones help & work"

"Martin has a very nice personality. Always explains everything."

"He was very respectful of me and my home. And, answered my questions thoroughly."

"He was very efficient and made sure I had a chance to ask questions"

"Andrew is patient and worked hard until we were satisfied"

"He and his partner did a good job and now everything works as it should."

"Very professional and efficient."

"I was told tech's would wear masks in our home and he did not. I should have requested that of him though so partly my fault. During these times they should all wear masks inside customers homes out of respect for our well being."

"Tech was ery ful and professional"

"Rodney has always done an excellent job"

"Professional, courteous, prompt, thorough ...Great job, Felipe!"

"On time. This was a "no contact" appointment and Andrew kept me informed at each stage of the process ( maintenance of AC and Generator). The job was completed efficiently and Andrew was his usual courteous, patient and informative self. He's great and the BW/Cook service continues to be exceptional."

"The install was fast since there were 3 men. I was not happy that none of them wore masks in my home and did not offer or ask me about this. There is a Current mask order for this county."

"I feel I can trust your technician John Rhoades."

"Good service. Friendly people."

"My first submission errors out. It was rather lengthy and I am reluctant to rewrite it again. However I would be happy to talk with you should you desire to call me."

"Derrick did a great job, was courteous, and wore his booties when asked. He wanted to make sure I was satin with the job he had done."

"Always very courteous and professional"

"On time. Tune-up completed outside as requested. Checked refrig at my request b/c last time tech added."

"prompt, polite service on Sunday (Father'ss Day)"

"He was very efficient and diligent."

"They did their job professionally."

"Gary was very thorough while getting the job done."

"The installers knew what they were doing, very professional."

"Arrived early...but phoned first. Very polite."

"The tech was very friendly and very qualified"

"Felipe showed up quickly and helped us solve the problem. The new s30 is tricky and i know it's new to your technicians but he was able to give us sk e helpful hints. I'm hoping for no more problems in the future tho."

"Thorough inspection. Prompt arrival"

"The tech was very helpful in explaining what he did and answered questions I had."

"The technician was very professional and engaging. He also offered me some advice on how to service my furnace filters and talking to one of your sales folks about a new system and your care program. I was impressed with the overall service and attention by the service technician (Martin Bohlmann."

"Very thorough inspection and service to air conditioner and furnace."

"Quick efficient"

"John was efficient and professional. He kept me informed of what he was doing each step of the way."

"The tech arrived on time; was very polite; kept track of everything I asked him to do, and completed the items quickly and thoroughly."

"I thought the technician did a good job of inspecting our air conditioner and providing an explanation of what he had discovered."

"He called ahead, came on time, told us the truth, and provided options."

"They did a good job explaining everything and helping me find the right replacement."

"Very thorough in his inspection our AC unit."

"He was very pleasant & explained every thing he did during his inspection!!"

"He fixed the problem and we are enjoying cool air inside."

"Reluctantly put in his mask"

"He was friendly, efficient, and thorough."

"Prompt, efficient, pleasant"

"Paul and Nathan were very perfectible with there work.Paul was training Nathan and answered both my questions and guided Nathan. with his work They were both very professional with the job"

"Very polite and look like he knew what he was doing"

"Workers were efficient and friendly."

"very nice and quick"

"Pleasant fellow who knows his business"

"Friendly and helpful"

"Communication with install was an issue. Problem linking phone and thermostat-yet to be completed."

"KNEW HIS WORK AND DID IT"

"The service tech was very cordial and answered all my questions to my satisfaction."

"Job well done."

"Felipe was very knowledgeable and explained clearly the problem with our old air conditioner."

"On time, pleasant, and explained what he did during the check."

"Problem immediately diagnosed, fixed, and explained."

"The technician was very courteous, efficient, and personable."

"Technician was great but we did not get any reminder or alert to tell us the technician was iminent"

"Gary was on time, very efficient."

"The technician diagnosed the issue quickly and explained it well, and was able to repair it quickly! He also made a special trip back to our residence instead of utilizing the Install Team."

"Rodney is the best and has been our only tech for about 13 years."

"summarized at end-would have appreciated knowing what he found as he completing his inspection"

"Very friendly, knowledgeable and efficient."

"I was charge almos $200 dollars and nothing got fix."

"Excellent"

"Very knowledgeable, friendly"

"Terry was very helpful, especially by keeping me advised every step of the way during the "no contact" visit (Covid-19) and maintenance inspection. He was very professional and informative."

"Very Happy!"

"Service provided with ultimate information. All questions answered. Work professional."

"I just spent a very long time typing out my complaints and explaining why I gave the technician 1s instead of the usual 10s only to have my survey not go through. I'm not typing it again so if you want to know why you are going to have to call me."

"Martin always does a top-notch job."

"Tanner was punctual, professional, informative, and genuine. I am very satisfied with the service and will recommend this company to everyone I talk to."

"Ron knew what he had tp do and did it"

"I never provide anyone with a perfect score."

"Arrived on time ,talked with me about what they were checking and wore masks"

"You have a good employee ."

"We very much like CW Cook. We asked that the filters be left on our porch, since we are carefully monitoring personal contact. No filters were Let's plan to replace the outdoor fan motor ($649) at the end of June and at that time your folks can put the new filters in"

"Very efficient!"

"Gary was thorough and informed us what he needed to do with our ac"

"As always, we received prompt and thorough service."

"The gentleman was very polite and helpful"

"Very nice and trendy. Answered all our questions"

"Felipe was great. He was very efficient, respectful of our home and patiently answered my questions."

"Tanner arrived at the promised time completed his work in a timely manner. I was very pleased with his work and was easy to talk to"

"The new system is in, and functioning beautifully, and the installation process was quiet and their clean up afterwards was perfect."

"They were very nice ."

"2 toilets and flappers replaced --flappers not working properly. will have installer ajust them when he comes back to put new faucet in kitchen"

"Adam was very personable, concise and articulate in explaining everything. The technicians that installed the equipment were also very friendly and knowledgable."

"He went the entrance mile an was very polite!"

"I don't know of anything that was not done right."

"I know that my units were very old and on the verge of going anytime. The technician Rodney pointed out exactly what was wrong and did not hesitate to explain and answer questions when asked."

"very curtious, friendly knowledgeable"

"the technicians were very professional and delivered good quality service."

"Was professional during visit"

"Everyone was very professional and competent."

"I don't like doing these so take what you get."

"Serviceman was efficient and knowledgeable, arrived on time and was aware of covid restrictions. I was somewhat disappointed with the pricing for the maintenance agreement as the quoted price by the rep did not specify it was per unit pricing."

"Effective"

"Overall very satisfied with the service by Chris today. He was here for my semi-annual 'summer' inspection. I always feel like I get my money's worth with the inspections. Chris was very friendly, professional, and competent, going above and beyond in his service call."

"he was prompt efficient, friendly,"

"Ron is always on time and very professional."

"He was great"

"Very courteous and friendly"

"Gary was on time and was very friendly."

"The employee was very polite and answered all my wife's questions.He had a mask on and booties on his shoes.."

"a very quick service...30 minutes...did not feel it was thorough. Appeared like tech was making up time. For the money we spent on the system and ongoing service monthly costs we did not feel good about this call."

"Cody was very polite, and made sure we were satisfied and had all our questions answered before he left. Hes a very nice young man!"

"Technician arrived on time and provided me with all the information that I needed."

"He was very prompt, tidy, and did a good service. Good young man."

"Though no fault of the gentlemen who came to our home, your company was very busy after a holiday weekend of unexpectedly hot weather. We purchased the maintenance plan to help cover the unexpected issues, but a service person was not available to come out the same day as I was originally I formed. We were squeezed into the schedule the next day. Not a problem for my family, but what about the customer who relies on air conditioning for their health conditions?"

"As usual very professional.."

"The person was very nice and did all his PPE and explained everything he did and that everything was in very good shape."

"Technition was very prompt and knew what he was doing"

"Tech is very respectful. Gave me info and didn't try to push me into buying as others tend to do with older people"

"Very good"

"Due to the personalities and expertise that the two technicians provided, I am very pleased with their performance! There was not one question that was asked that completely was answered quickly and efficiently. Of course the amount was a shock but did not reflect on the technicians abilities!"

"the tech was very nice. however we still have the same problem that we called about"

"they fixed the problem."

"Chris was very polite and efficient. Did a thorough job of servicing the system"

"The first crew was a total waste of time. They did not have the proper tools , training or materials to identify the problem and fix it. And they would not call me as I asked them too. They always wanted to talk to my wife instead"

"He didn't push repairs on us, as we were thinking about a new system."

"Ron is always great! He worked with my husband, as I am working from home. Ron did a great job cleaning things up and checking them out (as always) and even went so far as to WHISPER to my husband so he wouldn't distract me during work!"

"I cant operate thermostat was somewhat able to before you came out the last two times"

"Always timely, always professional."

"They called ahead, arrived on time, friendly and apparently efficient. Got the job done. I am very surprised that I didnt need a new filter. I always need one. Was it not installed correctly the last time?? They respect that I want to keep the old equiptment running. I am older. Dont want expense of buying new."

"On time and efficient and courteous"

"Performed thorough and professional inspection of the AC. Found and replaced wire that had been chewed by rodents."

"Brody was on time with a courtesy call ahead of the scheduled appt. He was professional and explained what he found with our annual check up."

"Thorough check by Joel, very courteous. Also spoke with Joe concerning the Advantage Plan and a replacement AC and Furnace."

"Technician was very polite, helpful, considerate and efficient. The same relates to all the people I have dealt with at BW/cook."

"Andrew was considerate of us and had a mask on at all times. Very nice young man."

"It was simply a case of the temperature switch being bumped to a lower position. He didnt make me feel like a numbskull when he pointed it out."

"He was very knowledgeable and helpful."

"Polite, worked diligently and was thurough."

"Rodney did an excellent job servicing my A/C"

"Joel was very thorough and answered all our questions and let you know we were looking for new furnace and ac"

"Was knowledgeable, and had no problems."

"Service person called and gave me an Estimated Time of Arrival. He was on time, handled the tune-up and answered my questions about the process."

"great customer service"

"The technician was able to relight the pilot light, after it would not do anything for me."

"Ive always been happy with the service form your company. Over 40 years worth."

"The technicians are knowledgeable and considerate of your time, they are thorough and inform you of the risks to your equipment. I like to avoid problems."

"Mechanic was efficient and very knowledgeable about doing his job."

"David was very efficient and careful while he worked here."

"Friendly and helpful technician."