BW/Cook Service Experts Heating & Air Conditioning Reviews

"Technician was very polite, professional and curtious."

"Your service man arrived right away. Eric was very friendly and knowledgeable. He fixed the problem right away and told us how to main our furnace. We are so glad we called you folks. Excellent service!"

"Experience and knowledge of the issue at hand."

"Friendly and helpful"

"The "sales consultant" appeared to be just that: someone who doesn't do HVAC work. And shockingly, he presumed that it would be in my interest to rent a furnace from him! He also spent less than one minute looking at my house before moving on to the attempted sale. When I told him what my current highest quotes (from major competitors) were, he immediately made it clear that he couldn't come within thousands of dollars of those quotes. I'm still laughing about him telling me it's a good thing that he'd own the equipment. When I ask for someone to come give me a quote on installing a furnace and AC unit, I want the person who comes out to be capable of doing the install themselves. Out of the five quotes I received, B/W Cook came in dead last on every metric. To the point that I'd actively warn people to stay away."

"Quite knowledgeble"

"Tech was very professional"

"While the guys cleaned and checked the furnace, they did not change the filters. And after they left I had to change the batteries in the thermostat."

"called ahead & arrived when he said he would get there---very courteous and business like---"

"Our tech was great. My complaint is that we have been pushed back from our scheduled time the last 3 times, why make a schedules if they can't be met."

"Friendly and knowledgeable tech"

"Everything went smoothly with no long sales pitch"

"The tech was very professional, prompt and completed his work in a timely manner."

"No humanist perfect"

"On time, knowledgeable and helped me get a new, and needed thermostat. He even gave me choices on each one and helped me learn how to use it after I picked one."

"Felipe was polite, professional, helpful and detailed. He did a thorough inspection and service of our furnace and noted that our attached humidifier was both dirty and clogged. We agreed to an additional service charge of $58 to get it serviced, Money and peace of mind well spent."

"very professional and knowledgeable of their job"

"Came early, fixed problem promptly and saved me some money"

"Prompt and professional"

"The guys were very polite, and did a great job of cleaning up."

"Very pleased with having Rodney work on our heating & A/C over several years"

"Ron is an exceptional repairman"

"Paul was great! Found the issue quickly and fully explained what was going on and why he was using the method he used to fix it."

"The technician was friendly and did a great job"

"Martin always looks at every detail in proper maintenance of our various systems."

"Assistance was provided for a trainee"

"Came on time, did a fine job"

"Andrew came out and fixed the problem with my boiler. Another man came out on friday and soon after he left the heat stopped working. He was friendly and explained everything to me when he was finished."

"Rodney is super nice and very helpful in explaining everything."

"Adjusted the air flow on our furnace that none of the other technicians had mentioned or addressed before. very professional and informative"

"John was very thorough in explaining everything"

"always does a good job"

"The technician spent a long time looking at and working on the furnace and showed me the concern he had. However this morning I discovered that the furnace had not run all night and it had gotten down to 64 in the house. When I went down stairs to check on the furnace I discovered that it had not been turned back on after the service and that the gas line switch had been left in the off post. Surprised that this had been forgotten"

"Personable, informative and efficient."

"Always great service"

"PROFESSIONAL SERVICE"

"He was very helpful explaining the details of my furnace telling me everything was good. And explaining to me about a furnace in the future and the details about it."

"Very professional"

"He braved my 3 dogs, he brought the light for the furnace and found a blower capacitor needing to be replaced, I like preventative maintenance!"

"Very curtious and knowledgeable"

"they have good and prompt service"

"Explained what he did , answered our questions and was very friendly."

"I"

"They were competent and did a good job."

"Tech arrived on time and was very friendly and courteous"

"DAVID WAS ON TIME AND FIXED MY PROBLEM QUICKLY."

"he did very good"

"Ron is very knowledgeable about heating and AC."

"Andrew and Chris arrived on time, did their work efficiently, and the heating system seems to be in good working order. I only reserved my rating because I have not yet put the system into winter use, so I want to make sure that it will work problem-free, but this is not a reflection on the technicians, who did a good job as far as I can see now."

"First of all, all 3 reps were very friendly & professional. Andrew was the hands-on technician, and he went over-and-above to ensure that my furnace was properly closed up, and even took steps that will make access much easier for the next technician who works on it."

"The solution to the problem was very low-tech -- unclogging the air intake pipe from outside -- and it was done without being sidetracked by other possibilities."

"Brody (366) did a superb and thorough job in servicing our furnace, providing helpful information about exactly what he did and what was important to keep an eye on in the future. He was very friendly and had excellent personal-relation skills. He was also training a new worker, and was accompanied by the sales person Jon West, who provided helpful information about possible upgrades to a new furnace in the future."

"As far as I can determine, the heating system was checked and necessary adjustments and parts replaced."

"He did a great job."

"Martin was knowledge about the work and offered his advice on work needing to be done."

"The technician was great"

"The work was done on time and with a friendly manner."

"Gary was pleasant, knowledgeable, took his time and explained things. Installed a new smoke and carbon detector. Would like to have him back for future services."

"Was very polite and helpful gave options to save money."

"Came in timely matter. Took care of problem. Back in service."

"The plumber was very responsible by contacting us late Friday night and Saturday morning. Also, he was up front regarding the options for repair, and, so, we could make an informed decision."

"Timely help"

"All parties were very professional. The work they did was neat, clean, efficiently performed. when they were finished, they explained the equipment and how to operate it."

"Ron is very professional, thorough and observant during his visits. He is appreciative of any input and assistance that I offer."

"Called in the morning and a service tech was out at 2pm. Fixed problem quickly. Can't ask for anything better."

"everybody was very helpful"

"Very polite and professional technicians."

"Always have had a good feeling from the tech after a check up"

"n/a"

"Phillipe was very thorough. He showed me through his phone a picture of an area to watch. Explained why and what to keep an eye on. He also installed a CO2/Fire Alarm which made me feel safer and saved me from having to do it. Very kind and polite."

"John was very knowledgeable about the furnace and answered all my questions"

"Taso, was on time, very accommodating (as I am a disabled person) and personable. I would recommend him as a technician for as many of your customers as you can reasonably schedule him for."

"The technician was professional, courteous, neat, and helpful."

"Did a great job."

"Paul was on time and very knowledgeable. he seemed to be very thorough and told me things about my furnace I was not aware of. Oh yes, he looked real cute in his booties!! I also recommended him to our neighbor."

"Polite gentlemen that explained everything and did a great job."

"Andrew was very professional and courteous and timely."

"Tech was very professional, polite, arrived on time. Gave good feedback on the condition of the furnace, humidifier and filters."

"Very polite and friendly answers all questions"

"We do not want to feel like we are being sold something or have the pre-arranged agreement changed at the time of service. We do not want to have things deducted from our account monthly. We will ask if we need some type of payment arrangement. Thank you"

"David is very pleasant and helpful. I appreciate his commitment to provide expert service. We look forward to seeing him again in the spring for the summer check up. BW/Cook installed the furnace/ac/water conditioner, iron filter/water heater. The old water heater leaked after 8 years which was surprising. We also had some plumbing work done a few years ago on installation of a new shower stall in the basement."

"I observed the entire cleaning and system check."

"He was very explanatory"

"Same technician comes each time & knows what to do & does so efficieny."

"Competent, courteous, offered clear explanations"

"Mike was very knowledgeable and professional."

"I like the service provided."

"quick and efficient"

"timely, respectful and good at explaining"

"Friendly and efficient"

"Thorough service and willingness to explain heating situation and answer questions...very polite and professional service men."

"Very professional, punctual, helpful I appreciated the service on Sunday."

"He was pleasant, knowledgeable and did what he was supposed to do."

"Very helpful and informative."

"Very. thorough"

"Speedy & knowledgeable service - Excellent customer service skills"

"Did his work efficiently and explained everything to me."

"Erik arrived at correct time,he was courteous, professional &. Efficient."

"On time, courteous, and professional."

"Ron explained all of his work."

"Gary was professional and explained everything."

""new" to us for this service call, Felipe (tech) was very professional and careful. Answered questions easily and friendly."

"Gary was very professional."

"Always a thorough cleaning and inspection."

"He took his time & was very thorough"

"Prompt (on time), through in his work, polite, and overall great service yesterday."

"The technician arrived on the same day we called for help. The problem was discovered quickly and resolved."

"Did the job well and great personality."

"He did a very good service."

"Professional, thorough, personable."

"He arrived a little earlier than expected which was highly appreciated, freeing up our day."

"Always very professional."

"Professional handling and quality of service in an appropriate time frame."

"He was very kind and helpful. Also made sure that I knew about changing the filter. He was careful about always putting the plastic on his shoes before he walked around the house."

"Dave was courteous, along with being efficient with the job he did."

"On time Friendly and fast"

"Very friendly & courteous, checked several times to see if I had questions. Very helpful and explained everything in detail."

"He is an excellent representative for your company."

"I had no complaints, and the technician was quick."

"On time. Called me by name. Went over every aspect of what he was doing, and more importantly, why he was doing it."

"He was efficient. Explained everything to me. It was friendly."

"Pleasant, showed me what he found and explained what needed to be done next."

"He took time to explain how to regulate the humidifier."

"Always very friendly and informative to what work was completed"

"Excellent, congenial technician."

"The technician was very friendly and did a very good job with the installation of our new water heater. He also explained everything that he did and pointed out all the new features of our new water heater."

"He was very pleasant and polite"

"The work was done quickly, professionally, and the technician explained clearly what he was doing. Although I don't know what a "bargain" is for plumbing work, I thought the price seemed reasonable for the work he did."

"We have not received an estimate yet, so we know little at this point"

"Excellent service"

"Ron was on time and professional."

"Drew is very friendly and seems knowledgable in the inspection of our equipment."

"Because when the technician came out I found out that my brand new furnace and ac was installed incorrectly and has to be completely re installed!"

"Pleasant, professional, knowledgeable"

"Robert was very friendly and answered all of my questions. Very knowledgeable and informative."

"He performed excelently . Answered all my questions."

"The technicians were on time, professional and knowledgeable."

"Friendly and knowledgeable"

"Andrew patiently explained all procedures and options for decisions"

"Erik Diagnosed the issue made the recommendation to replace the new AC unit and then Terry repacked it ."

"pretty good service, wasn't expecting to replace a part"

"Very friendly and explained things very well."

"prompt, professional service"

"Took care of dead birds in furnace and provided prompt service."

"He was prompt, efficient, and honest."

"Tech arrived on time, was courteous, and quickly resolved the issues with the vents and outdoor faucet"

"Paul provided exceptional service in a very professional courteous friendly way he was very informative and helpful"

"The technician did a great job. Would have given him a ten but did not like the cost but f the filters."

"Very polite, good explanations for work performed"

"Hard worker"

"To pushy"

"Great job and friendly service"

"The techs explained what they were finding and what was necessary to improve the furnace's function. They were also personable and polite and took great care when coming into the house."

"Prompt service, good results."

"Always friendly and professional"

"Rodney was kind and courteous and very professional. Explained everything thoroughly. Very knowledgeable."

"Explained everything in detail."

"Andynis always friendly & professional. Does a great job!"

"Andrew should be the top example of a great service tech. We really like him taking care of our heating, cooing and Generator maintenance needs. A ten isnt good enough."

"Thorough & conscientious service"

"The technicians listened carefully to my issue, thoroughly looked for possible causes and finally corrected what was causing problems with our air conditioner. They were helpful and friendly."

"Everything was fine."

"Very friendly and took time to answer questions"

"Technician was polite, timely ,and informative."

"On times and courteous"

"Explains what about the work."

"Friendly. Professional. Informative."

"David was very thorough and explained everything very well."

"on time"

"Very good knowledgeable service, very engaging service-person."

"John was very thorough, courteous and cleaned up after service."

"He was very polite, answered all my questions, thorough in his work."

"John was courteous and informative."

"Response time, workmanship, customer service and fairly priced"

"The technicians showed up on time. They were very professional and did everything in a quick and efficient manner."

"They were on time & cleaned up when done."

"Tech's were very thermal about what they did to my furnice. However they let me know that my furnice was under warranty but not the air conditioner.. I read my contract & found that it was for furnace only. Believe me I was lead to believe it was both units, however it is my problem for not sitting down & reading the contract word for word. It would be nice if tech's make sure what is covered in this warrenty. I most likely would have had air conditioner added to the service. Thank you Susan"

"Fast and friendly service"

"Rondey told me everything he was doing."

"On time, efficient, and courteous"

"Considerate, knowledgeable, professional representatives"

"I'm always happy with the BW techs!"

"Tech was very pleasant and courteous. Very helpful. Nice on the eyes also"

"Service was completed on time and technician was friendly and professional."

"Courteous, knowledgeable and nice to my dog. All A+ qualities in our book!"

"He provides real good service when ever he comes for the check up on the furnace and very helpful and questions"

"Drew was professional, helpful and got the job done in a timely manner."

"Friendly and efficiect"

"I helped the tech figure out why the furnace wasn't igniting. The heatpump was overriding the furnace."

"would be higher with correct ladder"

"The technician was helpful and friendly"

"Good workmanship. t"

"Very professional and friendly."

"Arrived when they said they would, good communication throughout the work, explained work and findings well, gave options and suggestions based on findings."

"Technician showed up on time, did a fine job."

"They were very helpful."

"VERY POLITE, KNOWLEDGEABLE, NEAT IN APPEARANCE AND IN THEIR WORK"

"They did very good checking the air conditioner & furnace - all 3 of them"

"Very professional, arrived promptly on time. Was good trainer for trainee"

"I always was given the best service."

"Ron and Cook as been servicing our home since 1992 and been getting excellent service and advice. Ron is always friendly and knowledgeable about everything. I will always use Cook."

"Friendly, efficient, did a hood job."

"Problem solved."

"Drew was very courteous, knowledgeable, and thorough."

"Technician did a very good job."

"Drew is very friendly. When we told him Cook put our first furnace in in 1992 he told us he was two years old then. He replaced the furnace filter and checked everything out. We would recommend Drew to anyone."

"Very prompt service."

"I WAS CALLED TO MAKE THE APPOINTMENT FOR THE SERVICE ON OUR AC. I WAS CALLED TO REMIND ME OF THE TIME HE WOULD BE HERE. THIS IS VERY HELPFUL."

"Service is excellent and knowledgeable"

"Good and timely service. Martin is an awesome technician."

"Always excellent service"

"Techs are friendly and know their jobs"

"I would have expected the service person to ask before hooking up their hose to our home faucet. He did not and used our front hook up which is in need of replacement. Now we have some water in our basement and have a plumber coming out on Monday. There is a hose hooked up in the back right next to our air conditioner which is working. I think that anytime you want to use a home owners source of any kind it should be common practice to ask and make sure it is okay. There was 2 service men here, one in training and the other training, they were very polite and explained what they serviced but I'm not happy that they didn't ask first before hooking up their own hose. I noticed the faucet dripping when I came home after a bike ride that I took after the service of our air conditioner was done. The faucet was not turned off all the way and I would have said no to using the front faucet if they had asked. Should be a common courtesy to always ask first before using homeowners property. We are very pleased with our new furnace and air conditioner and hope this will help to avoid any problems in the future. Thank you, Patty Heckaman"

"Tanner was very polite and professional."

"They explained everything thoroughly."

"did their job aanswered all question we well pepared"

"No one called to say they were on the way."

"Great service"

"He checked units inside and outside. Frequently explained what he was doing."

"Continued to follow through with the install until everything was 100%"

"Derrick listened to my concern and fixed the problem i was having. He even went the extra mile to help me change the filter at the cost of his knuckles getting a little banged up."

"Ron worked diligently to solve our problem. He was very prompt, courteous and explained what was fixed."

"Very polite. Explained results well."

"Very thorough and left no trace of his visit"

"Did a good job you told me about my air conditioner in there I asked him a few questions about this and that everything was cool"

"Rodney was very pleasant, explained what needed explaining, listened and overall provided excellent service."

"Paul was very professional & thorough. He explained what he was doing & why & gave me vital information about future care."

"On time. Pleasant. Worked thru light rain!!!"

"Still waiting for estimate/quote for over a week."

"Andrew was very thorough, courteous and professional."

"Drew did a very thurow job, both inside and out. Was very kind and polite."

"Josh was awesome! He was professional and polite. He took the time to make new duct work to replace some of our old ducts that were done correctly. He came by the following day to replace another line-I was not home-he did not come into my house until I gave him verbal permission over the phone (my teenage son was home alone). I found that to be very professional and reassuring that he was safety minded. Very happy with his work and work ethic."

"So nice and explained everything."

"very personable and knowledge. Very helpful in explaining what was going on and what needed to be done."

"He worked quickly and efficiently and clearly knew what he was doing."

"Didn't fix the problem."

"Drew, our service representative introduced himself and put on his protective footwear prior to entering the house. He was very professional and completed the inspection/cleaning of the unit without interruption."

"Knowledgeable, courteous and respectful of my home. Explained to me the problem and wore his booties inside!"

"I was concerned about leakage of condensation into my crawl space. They checked the item , cleaned it , and made certain it was working properly."

"100"

"Erik was very friendly, courteuos, and knowledgeable. Guessed the problem immediately."

"service person was very courteous and respectful. Asked for any concerns we may have."

"Very friendly and answered all the questions I had for him."

"There was not a higher mark on the survey !!"

"Overall good. Erik did a fine job. Waited 3 days just to hear that my parts would be delivered when I was told it would probably only be one day. $344 for 30 min worth of work seems a bit ridiculous."

"There is always room for improvement."

"Actually arrived early - loved my cats - very thorough"

"My service rep was very courteous and respectful in coming into my home and checking my furnace and air conditioner. He did not patronize me regarding the filter but just said it was time to change it, which was nice."

"Very professional, pleasant, and courteous. Answered all my questions. Would like him every time."

"Excellent technician. He did a great job and provided great service."

"Very helpful explained everything to me"

"on time, very polite"

"Martin was on time, very nice, informational and did his job. Told me about a bulb that only last two years suggest I replace because I am coming up on two years soon. He explained what the bulb did. I purchased a new one."

"Your service techs are always very pleasant and helpful. They answered all our questions about our furnace and air conditioner"

"Martin was very respectful personally and for our property. He kept us informed as to his process."

"Felipe worked professionally and was polite in answering any/all of our questions."

"Courteous, efficient technician"

"Very Courteous and did the work efficiently"

"The technician was very nice and very professional."

"John provided excellent service in a very professional manner."

"Answered my questions without pressuring"

"Quick response and fix"

"Overall great experience. Only thing I didn't like was I didn't get a time expectation of arrival, just that it would be today. I do appreciate the same day service and wasn't too long after the call that the technician showed up so worked out just fine. The technician Erik was great. Very friendly and knowledgeable and explained everything he was doing. I got my ac fixed and learned a few things. Thank you all so much!"

"My guy was VERY good"

"Ron always does a careful job and an excellent job."

"David arrived early and was very polite and professional ."

"Paul was very thorough and explained everything that he was doing."

"Excellent service and professional"

"The technician took his time to answer all my questions and did a great job explaining his answers. He was curtious and helpful."

"We had 14 service installers and technicians come out to our house on 8 different service calls to fix our AC"