BW/Cook Service Experts Reviews

"On time and efficient and courteous"

"Performed thorough and professional inspection of the AC. Found and replaced wire that had been chewed by rodents."

"Brody was on time with a courtesy call ahead of the scheduled appt. He was professional and explained what he found with our annual check up."

"Thorough check by Joel, very courteous. Also spoke with Joe concerning the Advantage Plan and a replacement AC and Furnace."

"Technician was very polite, helpful, considerate and efficient. The same relates to all the people I have dealt with at BW/cook."

"Andrew was considerate of us and had a mask on at all times. Very nice young man."

"It was simply a case of the temperature switch being bumped to a lower position. He didnt make me feel like a numbskull when he pointed it out."

"He was very knowledgeable and helpful."

"Polite, worked diligently and was thurough."

"Rodney did an excellent job servicing my A/C"

"Joel was very thorough and answered all our questions and let you know we were looking for new furnace and ac"

"Was knowledgeable, and had no problems."

"Service person called and gave me an Estimated Time of Arrival. He was on time, handled the tune-up and answered my questions about the process."

"great customer service"

"The technician was able to relight the pilot light, after it would not do anything for me."

"Ive always been happy with the service form your company. Over 40 years worth."

"The technicians are knowledgeable and considerate of your time, they are thorough and inform you of the risks to your equipment. I like to avoid problems."

"Mechanic was efficient and very knowledgeable about doing his job."

"David was very efficient and careful while he worked here."

"Friendly and helpful technician."

"Right on time. Did a very professional job. Was very personable and answered all questions that we had."

"He was very courteous and pleasant to talk to. He knocked in the door two separate times after checking the outside air compressor instead of just walking back in."

"very professional"

"Efficiency and helpfulness"

"Careful regarding covid practicing and knowledgeable technician"

"Prompt, courtious service."

"Showed up on time. Courteous."

"From my first call about the Advantage plan through the installation was easy and bump-free! Sales and technicians were professional, knowledgeable, and helpful throughout the process. Installation was fast and looks great. House was immediately more comfortable! I have recommended BW Cook to family and friends."

"David was very efficient. He respected the new safety codes: wearing a mask and gloves, as well as shoe protection."

"quick, friendly, efficient"

"Very nice, and concerned about safety. Excellent tech."

"The young man was polite and considerate and friendly and I feel he knew his job well."

"Joel was very thorough when doing AC maintenance and safety conscience by using his mask, protective coverings on his shoes and his distancing."

"Ron is very personable and professional as well as efficient."

"Our service call was exactly what we expected."

"The 2 service providers did not wear masks at any time. That should be mandatory."

"the visit was efficient, complete, and informative."

"Professional but friendly. Observed social distancing. Good job cleaning my air conditioner."

"He was very helpful and saw an issue with the tankless water system and will be emailing me a quote so that I can see how much it will cost to get it fixed."

"Gary was on time, polite, and efficient."

"I asked for a quote on an HVAC System replacement. Representative was here on May 5. On May 12, I still do not have a written quote."

"Professional personel providing a professional service."

"Tech was great. Did everything quick and complete. The best track Ive had. Tanner was the tech"

"Everyone was very helpful and went above and beyond for me."

"On time a very curtious"

"Detailed on the AC inspection. Also reset the humidifier and turned it down without asking. Was disappointed that I didnt get a replacement filter. I assumed that was part of the service as advertised."

"Terrance was friendly and explained to us what he found"

"Rodney explained everything he did and told me about what was happening with my central air"

"He did his job and was courteous."

"Terrance was professional, polite and informative. We would highly recommend him again to our home."

"Derrick was knowledgeable and informative"

"He was friendly, respectful of social distancing, and he dealt very well with the baby raccoons lolol"

"Very professional"

"Tech was very knowledgeable and helpful"

"Saleman and technicians were very professional and were very friendly and answered all questions and did an excellent installation."

"Rodney is always very thorough."

"Pleasant phone calls from staff...confirming and update of time of arrival. Very polite! This also applies to the Technician ...right on time for the appointment. Please to have him during work in my home."

"Ron was very professional and thorough. He explained all of his work performed and was more than polite and friendly. I highly recommend his service."

"friendly and 6 6foot rule. It looks like you could save money and maybe lower price if you only sent 1 person to do simple check ups. ( 2ed one was Consolent did no work)"

"Arrived promptly. Fixed problem ."

"Tech was very thorough, answered all my questions."

"Arrived on time. Courteous and professional. Most important is he respected our need for self distancing."

"Gary was polite, courteous, on time, and efficient"

"theygood"

"The technician was professional, explained what he was doing, and arrived and left promptly."

"VERY HAPPY WITH RON, REASON WE STAY WITH COMPANY FOR SO LONG"

"Great job as I wanted it do."

"Very thorough, technician goes about his business promptly. Its nice to have a technician who has been here before; glad John could return!"

"He was very professional and answered any questins."

"Our technician knew what the issue was and promptly went about appropriate procedures to correct it. It was a challenging issue but he was able to overcome and complete the repair and saved me money besides."

"On time, considerate"

"Terrance was very professional and thorough; very much enjoyed being back on the job!"

"He was very nice and explained everything to me. He also left extra furnace filters. Thank you"

"Did without entering house and worked great."

"He arrived on time, he wore a mask explained the situation of my unit,"

"He was very professional and explained what he did"

"Tech did not come in the house, he only checked the outside unit"

"John performed a great job installing my new kitchen faucet. He was courteous, friendly and willing to take time to do the job correctly and efficiently."

"Gary did a most excellent job. Answered all our questions. He was most kind & friendly. Thank you for such great service."

"Fixed the problem. Plus talked through the problem with us and tested our water when we asked."

"The tech did fine, but, the hassle of getting him here and having to personally call Karen to get everything straight every time is just unacceptable."

"Josh was very knowledgeable and informative. He was able to answer all my questions and provide us a great deal on replacing our mechanicals."

"Very good at explaining what he was doing and why"

"Joe answered all my questions and took time to explain the differences between the systems."

"Friendly n proffessional"

"Rodney arrived timely and used ppe. He serviced our a/c unit and changed the filter. He was very efficient and tidy."

"Performed all tasks smoothly and hassle free."

"Felipe was very through on what he was checking out as I was down with him when he was checking out the furnace. I didn't go outside when he was washing put the air conditioning but heard the hose running."

"Very courteous"

"Technician was very professional and related well to customer."

"Very thorough and curtious technician."

"John was very professional"

"The offer of no entry service was very appreciated a d it went very well."

"Technician was out of furnace filters, still waiting one one to be dropped off yet."

"Fast personable did EXCELLENT JOB."

"They were very thorough and did a great job."

"He was friendly and kind."

"Courteius, Clean, Prompt and Professional"

"Everything was done in a timely and competent manner."

"The technician did the job in a timely fashion and explained what he had done during his visit."

"did the service he was expected to do"

"He was very professional! Also, very knowledgeable !."

"No filter was included"

"Technician was very professional"

"Excellent job."

"Rodney analyzed an ongoing problem and hopefully made an adjustment to resolve the issuse. Time will tell but this was the first attempt to repair."

"The tech that came out was really nice and helpful. He did the job really fast and was great!"

"Technician was pleasant and explained everything. Completed service in a timely manner."

"Professional & courteous & helpful"

"On time, friendly, got right to work and explained things"

"The technician did a good job, however, he had NO PPE on and did not ever care to check if we were OK with that. You would not be entering homes without masks for both your customers and more importantly your technician's safety."

"David listens to my concerns."

"Informative on all matters"

"Chris was pleasant, courteous, and on time! He was very thorough in his duty of servicing the air conditioner. He is definitely an asset to your company!"

"answerd all questions too exspensive for a senior citizen"

"Chris did a great job! Cleaned the air conditioning unit very well. If he would have worn a mask and gloves the review would be a 10!"

"Clean quick and thorough"

"I am Sorry I am late getting this to You. I picked 10 because both Chris and Josh were very helpful in explaining things to me and they both were very nice talking with me and Chris did a Good Job."

"Drew did a great job servicing our AC for the summer season, despite the unseasonably cool weather and COVID19 situation."

"He was 1hr late after office called and said he would be 20 mins. Ask him 2 x to put the cover back on unit he said he would.. Still I had to put on after he left."

"Quick remedy to my issue"

"The technician was very knowledgable and courteous."

"Very helpful."

"The technician explained everything he looked at and was very personable."

"Felipe has always be very up front and honest with me. He always looks out for my best interest. Thanks"

"Very Satisfied"

"BW Cook always does a great job"

"He did a good job"

"Andrew was very professional and took time explaining every thing that he did"

"The technician found an old wasp nest that had entered our intake pipe and covered a sensor causing our furnace to turn off after a short period of being on. We never would have caught this on our own or thought to troubleshoot this potential problem. Eric was patient and through with examining all possible issues and was not upset when it took longer than he probably anticipated."

"Respectful"

"Just an estimate."

"could have provided more info"

"He was very pleasant and professional"

"Martin was knowledgeable and honored the need for social distancing. In the future I request that only Martin service my equipment. I trust his judgement."

"Service performed in timely manner. Bery polite and observed no contact service"

"Felipe is great! Always has been. Looks out for us. Very personable."

"Easy to have service"

"Very informative. Explained what was happening and what could happen. Very personable.Good speaking and teaching skills."

"Great job"

"I asked about a new furnace and air conditioner. Joshua put together 3 possibilities. But they are all Lennox. I asked if Amana or others were available. He said you could possibly get other brands but were dealing mainly with Lennox. I want other options. I am not sold on Lennox, BW installed my Amana furnace and air 22 yrs ago and have serviced it ever since. I have been well satisfied so far. But I am researching other options. It is a HUGE purchase and I want to make the right choice."

"Was very happy with my service ."

"Im assuming he did a good job. He did a non entry visit and seemed very organized."

"Was fast efficient and pleasant"

"Technician asked the right questions and he did a thorough job. Pleasant young man."

"Polite, respectful, knowledgeable"

"Quick response time."

"Very knowledgeable and pleasing."

"Polite. cleaned up after himself, good provision of info."

"He was very professional"

"Andrew did the install he was sent here to do and stayed as long as he needed to so the heating system functioned optimally."

"Ryan was very thorough and provided additional info to help resolve a problem Cooks could not address."

"We were given an estimated time of 4-6 hours, and the work was finished in a little over 3."

"He was though and did in short time."

"The technician completely checked out the AC system and I am confident that when hot weather hits the system will be ready to go."

"Drew was professional and personable"

"Highly satisfied."

"Chris was right on time; explained what he was doing and made sure things were done well. He carefully washed all of last seasons tree pollen from our air conditioner housing, being careful to put ALL of the screws back in place. While keeping his social distance, he was still in a pleasant mood."

"Paul was very professional yet friendly. Very respectful of our property and personal space during this time of Corona. Did his work in a timely manner and kept us informed. Highly recommend! I also liked that he not only does maintenance but also knows the service side of the house."

"your service man was great at these trying times"

"Friendly & efficient"

"Very polite and explained what they were doing"

"Everything went right."

"He did his job just like they all do."

"Chris was very polite and when I scheduled the visit, I mentioned to your staff that we are well in our home, but my son and I would be wearing masks and gloves and I asked if your technician would do the same. He did, and that was so very much appreciated. He did not waste time, serviced our AC, installed a new capacitor and was on his way. Very efficient"

"They were professional and kept within virus guidelines"

"on time, professional, friendly"

"knowledge ,service,"

"very professional technician"

"they were very prompt on doing the work"

"Everything done was fine but he put a 20 x 20 x 1 replacement filter in rather than the proper size of 20 x 25 x 1. Service done on 3/27/2020. Wife noticed it after hours or I would have called to complain. We got it corrected today by our daughter who put the correct size filter in. Fortunately heat wasn't needed so we didn't run the furnace last night,"

"Andy was very professional and personable all in one package."

"The technician was friendly I was disappointed that they didn't wear protection on his shoes, they smelled of like a heavy smoker."

"Martin is great ! Besides cooling/heating service, he addressed and fixed water softener, and gave me a hand with moving my new recliner to upstairs. Thank you Martin."

"Gary was on time, polite and explained everything he did, very thorough. he did everything in a timely manner."

"The tech was helpful and did Repair in timely manor"

"Tech came out right away. Diagnosed and fixed the problem in no time."

"I hope he will remember to ask someone to call and talk us through setting up the remote app for the mini splits. He was very thorough and cleaned and checked out all of the mini-splits. Will order new lights for two of them."

"Everything was done in a timely manner....all the guy's were very courteous and explained things when asked and they did s great job cleaning up!! The service from start to finish was amazing and fast!??"

"The tech was friendly and very professional. He performed his duties an orderly manner. He also fixed our thermostat so the outside temp registered on the thermostat."

"Scott Peterson our salesman was very knowledgeable and explained and went over everything on explaining the difference between the 3 different furnaces and central air unit. Our old one took a crap and we were without heat over the weekend (we just waited it out till our appt with Scott Monday morning as we knew our old furnace was officially done for). Scott was very professional upon him coming over and was very respectful as well as the techs and wore booties without us having to ask them. Scott has been so very helpful overall and when we had questions on our new smart WIFI thermostat, he came over and went over it with us in person. Between him and the 3 techs who came and installed the furnace, i rate them and the company a 10+!! Very respectful of our home and techs were polite and nice and explained everything on the process of them installing it. Scott had gotten us scheduled very next day when he knew we were without heat. Techs showed up early and on time very next morning and they even called a half hour before coming. We shopped around and this company was by far the very best and they all proved just that!! Thank you!"

"Drew was very communicative and friendly. He was professional in every way."

"The guys are efficient and thoughtful and answered all my questions. Very nice guys."

"WAS VERY THOROUGH, KNOWLEDGEABLE AND FRENDLY..."

"Great service!"

"Very thorough job."

"Very professional and answered all my questions."

"Brody was well trained & polite. I felt he did his job without hesitation."

"Great job by excellent service person"

"The service was good but the follow-up did not recommend the recommendation that the form mentioned-- the filter cabinet. Instead we were offered a sales pitch on a whole new hvac system that would cost us $33,000 plus. I expected a technician to come to my house and tell me about the state of my equipment. It was not made clear if our equipment would be repairable if anything went wrong. We understand that our present equipment does not operate at high efficiency but it is working. If he were to recommend a new system I might then contact a sales rep after looking at other options. Instead they sent a salesman along to get us to sign up for a new one. We did not get the technician we were promised either. At present we do not want to be contacted about a new system from Alex Miller or anyone else. Thank you"

"very prompt on service"

"very friendly and did a very good job in checking everything out"

"Always professional and respectful"

"Very knowledgeable and answered questions easily"

"He was very thorough and explained everything very well"

"Professionalism."

"Did a great job"

"Timely, communication skills, professional"

"He spotted and fixed the problem quickly"

"Typically, our technician has been Ron. He is very thorough, checking the electronic boards, flushing out the condensate trap and lift pump, operating the system in both heating and air conditioning modes. He makes sure the water supply line is free flowing and also checks out the humidifier. Paul did the basics of making sure the system is and will be correctly functioning, he was not as dedicated to checking the system. He seemed to act like he needed to hurry on to the next customer. While I understand that B W Cook has many customers, I have never gotten the same feeling from Ron. Paul was courteous, timely and professional, it was a much different experience."

"Derrick and John did a great job and helped me with several tips to control the constant running of my water until it gets warm."

"No special reason. They always do an excellent service"

"John was very efficient and friendly. He shared what he was checking along the way."

"The unit worked well while technician was present When I got home that evening the unit did not work I called on Tuesday for a technician again the unit worked again te unit did not work Today I called to schedule a technician to come back this will be the 3rd visit"

"Service on time and professional"

"Trying to rip us off. Scam, don"t know what happened to the business, but it has changeD!"

"Professional person went right to work and did excellent job. did good job of cleaning air unit"

"He was honest,open and pleasant."

"Very professional & informative"

"did all the work in a timely manner"

"Extremely helpful. Thorough job."

"Honest, no pressure and answered all questions"

"The tech seemed to be knowledgeable in what he was doing, was pleasant to talk to ."

"Arrived on time, reviewed the problems with me and completed repairs quickly."

"I am waiting patiently for Ron and plumber to come out and fix gas-boiler so I can have heat once again in family room, bathroom, laundry room, hallway. It is very hard to heat with a space heater with cold temps. I shut off at night for safety. Please fix as soon as possible. Thanks."

"For the situation at hand, they did a great job."

"Joel is very helpful, caring and efficient."

"The salesman/techs arrived early in my appointment window, appeared and acted professionally. And not only did they fix the issue with my furnace, but they answered any questions that I had."

"Double checked to see that the Heating program worked before he left"

"No complaints"

"He was knowledgeable, polite, went about his work, answered my questions."

"They did a good job, but had to come back twice."

"He was very polite, introduced himself."

"His work was methodical, slow, correct and gave me information during the process"

"Friendly tech. Explained what he was doing. Used his booties."

"Communicated well and answered my technical questions."

"Tech was thorough and prompt."

"No complaints or issues of concern."

"Dont send a salesman when Im getting my prepaid s Service. Very intimidating. Let the technician do his JOB"

"The technician was competent and politealso friendly. He made himself available earlier than expected."

"ALL THE TECHNICIANS WERE VERY CONCERNED ABOUT FINDING THE PROBLEM AND FIXING IT AS SOON AS POSSIBLE. THEY WERE COURTEOUS AND EXPLAINED THE SITUATION FULLY. WE APPRECIATE THE SERVICE AND CONCERN SHOWN IN THE PAST AND WILL CERTAINLY CALL B.W. COOK/SERICE EXPERTS AGAIN."

"he was great and quick."

"The Tech never showed up. The window was 8 to 10 am. About 10:15 I called the office, they said they will get a hold of the Tech and get back to me. About 10:30 I received a call from the Tech, I asked him how soon would he show up. He said it was over a hour away. So we talked and that was it, I told him not to come. He would have been over 2 hours past the 8 to 10 window. To make matters worse, shortly after we hung up, I received a call from your office and a woman said the Tech would be right there. I said not true. I just talked to him, he was an hour away and to forget it. I wanted an estimated on a new Electric Water Heater and had questions about my current heater that I was having problems with. Terrible service. Especially when the woman did not know what she was talking about."

"Very honest"

"Paid $147.00 to stick cardboard pieces in my humidifier so the water filter stays in place???"

"Gary did a very good job."

"Quick and efficient. Didn't take long to service my furnace."

"All my options were explained thoroughly and kindly, and he had the job done in less than 15 minutes!"

"They were quick to come out and on time. John was very nice and explained other things I might consider doing with my furnace."

"The technician was efficient and professional. He was neat and after he was finished you would never know he had been there."

"Very good work done in a professional manner."

"He came in did his job and left."

"Courteous. Answered all my questions. Very professional."

"The work done was good. It took me a day to recover from the techs horrible cologne."

"Didn't take long to fix the faucet"

"He did an excellent job checking the furnace!"

"You guys were able to come out that very night when I had no heat, unlike Ace that installed the furnace!!"

"Very professional and he explained everything well."

"very thorough product looks great , left my house very clean"

"Always pleasant and on time"

"on time professional very efficient good knowledge of products company offers"

"Initial service response was prompt and willing to come after hours."

"Tasks completed in a timely manner."

"Technician took time to really do a good job."

"Overall and 8"

"Was totally satisfied with the visit."

"Called me when he was on his way. Got right to work and did not take very long."

"Knowledge"

"Andrew was very helpful and nice to deal with"

"The work is not yet done! A part needed to be ordered and the tech needed to schedule a return. I have called twice to schedule this. The first call and request for appointment went nowhere. The second call, the person apologized that the part had not yet been ordered. She ordered it and said they would call back to schedule the follow up. That has not happened yet. Do I need to call a third time?"